When I read a "bad service" review on Yelp I usually dismiss it. I'm cynical and figure the reviewer was probably difficult to please. If you feel the same, please take a moment to read my other reviews and note that I rarely comment negatively about the service and always make the food the point of the story.
But this unchecked aggression will not stand, man.
Overwhelmed by all the positive reviews I took my family of six here. My first impression was that, despite the strip mall it was very polished inside, with slick marketing materials and signage that makes it look almost like a chain. I asked, and apparently this is the only one, so kudos to the owner for focusing on the appearance of the place. Unfortunately, beauty is only skin deep.
Yelp says this place has Waiter Service. That is not true. It is counter service with food runners. There is one menu and it's on the wall. At the register I placed the order, and the guy taking the order was very cheery and moved his hands across the POS quickly. I became suspicious that he wasn't getting it all, but I let it go and returned to our table.
The first two plates arrived and the order was correct. A moment later two more came out and they were served as tacos, not the burritos I had ordered. I asked the kids if they could be flexible about it and they agreed they could. Shortly after my wife & I were served, also in taco form and not burrito. I can understand screwing up one, maybe two of the orders, but four? So we sent it back. Without a word he picked up all four plates and returned them to the kitchen.
The kids are confused, because they've never seen us do this. As my wife is giving them the "no big deal, everyone makes mistakes" speech the same guy comes back to our table, crouches down and tells us that he's overheard us and doesn't appeciate our "belittling him"! He also insists that he's been "doing this a long time and definately heard me say I wanted tacos".
As I write this I am realizing how absurd the whole affair was. Assume for the moment I did screw it up and misspeak, where is the customer in all of this? BTW, I didn't screw it up. My wife was there and hears all of my screw-ups. Believe me, the mistake would have been corrected before it got to the kitchen.
A few minutes later he returned and set down two of the new burritos in front of our kids. "Thank you, thank you" they both said. No reply. He set down our plates. "Thank you, thank you" we said. No reply.
His intentional rudeness was enough for the Mrs. She marched back to the kitchen to ask who who in charge. Our server replied that it was he. She told him he was rude and that we were done and to refund us. He happily (really?) did, and we left without having a single bite.
I cannot comment on the food, Yelpers. I insist you avoid this place. We took our $93 (yes, for 6 burritos (tacos)) and drove 2 blocks to Tiki Taco. There I expected to get tacos, and we did. And the service was great and it was $45. read more