When your food and service is considered subpar to Taco Bell, you know there's something very very very wrong with this restaurant. It also makes me infuriated enough to bother to yelp.
I'm not a Cali girl, I'm an Oahu girl visiting Kauai for a vacation, and I felt like eating Mexican and this had the highest yelp rating near us. I personally wanted the bigger and louder taco place down the street but I was outvoted.
No. No. No. Do. Not. Eat. Here. Ever. Terrible food and terrible service. Period.
We came at an odd hour so we were the only party ordering. Three separate entrees. All the tables were dirty...with three other customers and four servers. No, you don't get to give us weird looks and stare at us, until the bartender finally greets us seats us and hands us menus but no napkins or utensils, and keep your tables filthy. I feel bad for this guy, he seemed like the only vato who worked there. Another server sat and stared at us from another table. And another one with attitude was too busy packing up her purse and dinner behind the counter, yet she stuck around to stare at us from the kitchen. And another server/Busser doing God knows what in the kitchen.
We order a burrito, a stacked enchilada, tacos, and a (singular) margarita. Twenty minutes to get the food to our table, and I saw our server scrape something from another dining plate onto the plate we eventually got.
Microwaved. Our food was microwaved. It took them twenty minutes to microwave our meal. Oh yes, I know it was microwaved because it had evaporated sauce marks at the edge of the year plate. As a college student who survives off leftovers I know those marks very well.
No, you don't get to charge 12+ bucks an entree for no sides and no service for what amounts to a crappy microwaved TV dinners gussied up with cilantro and a gravy sauce with no flavor. I cannot believe anyone would microwave food WITH ONE ORDER TICKET. Also, the bartender can't make a margarita to save his life, it was awful. No flavor, scarce salt. Nobody wanted to drink that overpriced slop. Nobody did.
Bad food is bad food, and if it were just that I wouldn't care. Just like bad service with good food can be written off as an annoyance. But you can't pretend to be a good restaurant and serve nothing, because then you piss me off. Learn from Taco Bell, because clearly your standards are lower than theirs. read more