I went in to have hard gel polish removed, and it was my first time visiting this salon. I called ahead of time, explained exactly what I needed, and thought it would be a simple, quick appointment. Right from the start, something felt off with the technician. I really wish I had gotten her name. She was extremely rough with my nails, and my nail beds were burning from how aggressively she was filing them. It felt like she was rushing through the service, as if she was running low on time. Throughout the appointment, she was taking phone calls and talking across the salon to other people while working on my nails. And she was talking so kindly to them in the switch up when she would talk to me was insane. It made the experience feel very unprofessional. She also seemed irritated that I wasn't paying with cash. When I told her I was using a card, she rolled her eyes. I didn't realize she expected me to use my physical card, since most businesses now accept Apple Pay, she sighed heavily in annoyance. After she handed me the receipt to sign. I accidentally signed in the wrong place, and instead of politely pointing it out, she spoke to me in a very condescending and aggressive tone, like I was a child. Considering how I had been treated, I chose not to leave a tip. The service cost $10, took about 10 minutes, and the overall experience was unpleasant. That seemed to make her even more upset. She hesitated before handing my card back and looked genuinely shocked that I hadn't tipped. I have never been treated so poorly at any business, especially at a nail salon. Between the rough treatment, the rushed service, the unprofessional behavior, and the rude attitude, this was one of the worst customer service experiences I've ever had. I will not be returning, and I cannot recommend this salon based on my experience. read more

The salons really cleaned and well maintained. I walked in and they super welcomed me here. I got Lin(?) she's always on Friday morning and she's fantastic!!! read more

Venus is the only place my wife and I go to anymore. I've had less good experiences else where. We return routinely because they know our feet and hands. I also recommend getting the "Venus pedicure," it's worth every penny and the compliments from people are just a bonus. It's in downtown Napa, so we usually make a date out of it. Get some drinks nearby and treat ourselves to an affordable and luxurious experience at Venus. If you're looking for a thorough and relaxing mani-pedi, Venus is the perfect spot. Great staff and calming space. read more

Made an appointment via their online portal and received a text confirmation within the hour - EASY, PEASY! Oh, in the text confirmation they stated that they prefer cash payments but they do accept all credit cards (AMEX and Discover included) I booked services for my mom and I for her birthday so we came right after our spa day --- we arrived 30 mins early which I don't think they appreciated but I reassured them that we weren't in a hurry and it gave us time to look at what nail colors we wanted - they gave us a booklet with all the colors they offer. They sat us on the pedicure chairs and since we both had gel polish already on, they had to remove it (which took extra time & it was an extra charge - FYI) Before they started on any services they confirmed services we wanted - they handed us a laminated sheet with all the services they provide. I opted for the Basic Manicure & Pedicure (w/ gel polish) for myself since I don't usually go to salons and do my own nails at home (I go as a treat here and there). For my mom, I booked the Gel Manicure & Venus Jelly Pedicure. Our appointment was 3:30pm on a Saturday so they had a busy day and were probably tired of socializing, I could tell when my mom tried to talk to them -- they were quiet at first but of course - they opened up and ended up being really nice. My mom looooooooved the services, especially the pedicure. Since it was my treat, she was willing to tip extra on top but I told her I would do that. For my mani/pedi --- she took her time when it came to cleaning up my cuticles. They were looking pretty busted TBH. I am always scared they're going to cut me since they get right down to the very nail when cutting down your cuticles but the lady that I had did an AMAZING job. She not only did a twice over, she did a triple check after each section of the meni/pedi - I appreciated that. I finished earlier than my mom so I was able to hang out a bit and also pull out more money (they have an ATM for your convenience). When we were leaving the entire salon staff wished my mom a 'Happy Birthday' which I thought was super nice. Like I said earlier in this review, I don't usually go to nail salons but I was happy that I booked this salon on a whim while searching - awesome service and our nails look so good! read more

Amazing service in and out really quick and my lady was super nice love the color. The vibe was nice and calm too. 5 stars read more

Venus Nail & Spa - Sparkly Nails - Nail Salons Near Me - Napa, California

Came in for a pedicure with hubby. Could not be more delighted not grateful for the experience! He had Lin (featured in the review that brought us in) while I was taken care of by Ruby. Both get raves reviews from each of us and commitment to return! read more

Accidentally painted my nails w/ gel polish & couldn't understand WHY it wasn't drying lol! Needed to get polish off asap as I was on vacay & needed to get to winery. Found them on Yelp, called them & went in immediately to get it off. They did an awesome job and was extremely satisfied . She even filed & buffed my nails. I can't thank them enough!! read more

Came here on a win just because I needed to get my nails done. I know it's memorial day and I was happy that they got me in so that's an only one star for that. However, it goes down the drain after that... the lady kept saying something in her language after I said, I needed to get more filing, sounded like she was complaining. The pedicure and manicure was $60 which is higher priced then other nail salons in Napa, so I thought this was gonna be a better quality one. Ok, I let it go..My pedicure was done OK not too bad but she missed the spot with the last coat and my big toe 's cuticle was not cut even, so it looks weird on after the color. The manicure was OK, but it looks like she was complaining every single time I would say something in her language which threw me off and was completely unethical. It gets even better.. she did not use lotion to moisturize my hands nor she gave me a massage which is a standard for any manicure. But it gets even worse after that. The best part was that they do not have anything to put the feet in they had no disposable slippers that you usually get after you get your pedicure, but she stated she has $2 ones that were not even my size that I can buy. So I ended up walking out BAREFOOT to get into my car, which I've never ever done in my life after getting my nails done. If I could give this place a zero I really would.. Stay away from this "salon" I can't believe that they treat customers like that, it's insane. I should've just left without paying, terrible service, and terrible job. read more

Have been a customer for YEARS now. Especially my gel pedicure : Linn/Lynn is the best !!! I usually go with the deluxe It is truly worth it ! Her massages are worth it as she takes time to massage my calves and feet ! Enjoy! read more

Good Service, comfortable chairs and conveniently located downtown Napa. Shelac pedicure is $55.00. read more

Venus Nail & Spa - Pedicure - Nail Salons Near Me - Napa, California

Delicate and soothing, relaxing. I like my nails cut very short and they always do a good job. Very nice staff, great chairs.

Came here for the first time with a bachelorette party of 5 doing gel mani/regular pedis. We made a reservation a month in advance just to make sure they can accommodate us. We chose this place because of the size of the place, number of chairs, and number of technicians. On the Friday we got there, they were ready to start working, we didn't have to wait at all. They quickly confirmed what each person wanted for their nail color and/or if they wanted design. The ones who needed design got their manis done first. The rest of us got started with pedis where we sat on the massage chairs. 4 ladies worked on us at the same time. Overall, I enjoyed the gel mani and pedi experience. The lines were clean and they made sure my toes were dry before moving me to the mani table. My tech made sure I liked my shape, listened to broken nail comment and was gentle throughout. I noticed a lint on one of the nails and she quickly fixed it before curing. Always pay attention to exactly what is being done! Very clean paint job but did notice some bubbles if I'm being picky. Bonus: the bride LOVED her acrylic full set with gold glitter ombre design. Would come back if I was back visiting Napa. Gel Mani+regular pedi costs $75 without tip. I definitely recommend making an appointment/call ahead because they do turn away walk-ins when busy! BRING CASH IF YOU CAN. They charge a processing fee for credit/debit transactions. They do have an ATM machine on-site. read more

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I wanted to get a maní & a pedi, as I sat down she referred me to get gel I said no & asked for acrylic , she rolls her eyes at me for not wanting gel. Instead of arguing I just got gel. I expected to get my nails filed nice but instead they were made round, my left foot's toe was more round than the right one. As soon as it was done drying she already done pushed my foot away. I don't think I'd come back here. And as soon as they were closing up they asked if I still wanted manicure, ofc not if you're gonna be like that, I'll go try somewhere else next time‍ read more

I've been going to Venus Nails since 2020. They do a great job. I can't imagine going anywhere else.

Excellent service and attention to detail. I stop by after work in desperate need of getting my nails done. I tried to make an appointment and decided to just drop in and see if I could get in. Walked in around 5:45 on a Tuesday. I was taking a chance and hoped that they would squeeze me in. To my surprise, they were able to take me. I got my pedicure first. They took their time and it was very relaxing. The lady who did my pedicure took her time and the massage felt so good. I got a full set. I showed Jenny what I wanted. She gave me suggestions and I am so glad I listened to her. I got almond shape for the 1sr time. It took some time, but so worth it. They close at 7, but she took her time. I was done around 8:30. I have found a place that doesn't rush their work. I am so grateful to find a place close to work. Thank you Jenny and staff. I love the attention to detail and care. read more

Venus Nail & Spa - Nail Salons Near Me - Napa, California

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I walked in at 12:30 on a Tuesday afternoon to see if they could fix a chipped nail. They said they had no time for me and there was 2 ladies available working and one person in the entire business getting their nails done. The lady was very rude and didn't even bother to look at the nail I was asking about. She dismissed me completely. Leaving for Europe for the month this evening and this was my only opportunity to have the nail fixed, very disappointed. I work right next door and am a local, this is not the Napa neighbor way! read more

So, I have been coming here for over a year and the quality of the actual manicure is good. However, I always leave feeling like I've done them a favor by coming in. The owner and employees seem annoyed by my appointment, there is no greeting or thank you. I am taking the time to feel pampered, but that is not tue experience. read more

My favorite nail salon in Napa! Here's why: they care for your nails. Super friendly. Taking time to treat your nail beds without skipping steps or rushing through. They trim and file carefully. I can actually relax here, knowing they are going to be thorough but gentle with me. II've never been able to grow my nails out at all until I started getting manicured here. The spa is very casual and never super busy, which I appreciate. I always get basic mani pedi but they are known for being great at gels and acrylic. Very clean and lots of choices for colors and treatments. Although walk ins are accepted, they prefer appointments. Cash preferred Appointments always run on time, which is a huge plus as well. Convenient parking. read more

I had dipped done yesterday and my nails turned out beautiful! They did such a great job. The lady took her time, she was gentle and I really appreciated her attention to detail. I will % be back to this place. The chairs were very comfortable as well read more

Venus Nail & Spa - Nail Salons Near Me - Napa, California

$110 + bank fees for the absolute worst mani pedi I've ever received that cut me, and left stuff on my pants, shoes, and socks. Run away, don't walk away. Y'all, it was so bad it's kind of comical. And painful. Don't do it. Oh, where to start? First, I've been to dozens of nail places and this is by far the worst. I had 2 nail techs and they were equally bad. I started writing this while still here and am uncomfortable. The massage chair is off and digging into my back. They obviously wanted me out as soon as possible. Maybe this is a local lunch nail place? I wouldn't come here anyway, but I guess that would explain it. The woman doing my manicure stopped halfway through so they could start my pedicure. I couldn't roll my own pants up since my dip nails were incomplete and wet, so it was only a few inches from my ankle. Massage was a very light touching. No pressure. Cleanliness is questionable. It's the first place in years where I didn't get my own equipment for things that aren't easily washed, like a nail file. She dipped the tool she was working with into the foot bath water before continuing to work with it. I'm honestly concerned about a fungal infection. Didn't get a chance to wash my hands at any point during the manicure process. Because of that they felt dirty when I left and the dip is uneven. I'm not super surprised though. The woman doing my nails actually said, "Sorry, it's a little messy." Both women cut me while removing my cuticles. They also were going so hard/fast that the tool slipped hard either under my nail or right into my nail bed several times. Callous removal was laughable, feet look exactly the same except painted. She washed my feet and legs with soap and water after "massaging" my feet and legs, so no moisturizer. Every place I've been to sprays your toes and wipes your nails. Putting my shoes on and the woman who took my pants up/down got dip dye on my pants, socks, and shoes You can't make this up. I just.... wow. Ugh, in my car and yes, my left shoulder and neck hurt. Payment is screwed. If you decide to go make sure to get money from your bank. They take cards in theory but charge 2.5% I was like... that's fine, I'll do it. She made me pay cash with the ATM in the place. (Hello, tax evasion) "$1" fee on the front of the machine which was actually $2.50 plus whatever my bank charges for using an outside ATM. I'm so frustrated right now. My neck, back, finger nails and toe nails hurt right now. I feel literally robbed. Will edit once my pants are out of the dryer to answer the question of the hour, are they ruined? ETA: Pants are not ruined, thankfully. I had to soak my fingers for 30 minutes to get the leftovers off of my skin. Lots of hang nails developed from the rough cuticle removal. However, no nail fungus. So, that's a plus. read more

This place I was so sad with. I called to make reservations for 3 ppl for mani pedi's and they booked me which was great. Then told me I need to pay additional price to hold a room to get our nails done. This place is semi pricey already but then wanted additional $40 on top To hold a room. We ended up going to another salon called Avalon and they were amazing read more

Just left Urgent Care where i was prescribed antibiotics for an infected finger that was a direct result of the worst manicure I've ever had at this horrible salon. I was never going back anyway because of their rudeness, inconsideration (double booked and made me sit there for a half hour with no apology) and very rough approach including painful cuticle cutting - likely source of infection. I had previously had a nice pedicure here but the manicurist is awful! Stay away!! read more

Venus Nail & Spa - finger infection.. thanks for that! - Nail Salons Near Me - Napa, California

Venus Nail salon is located on Pearl Street a couple blocks north of downtown Napa so it's a convenient location! They are very clean, you definitely feel safe going in despite Covid-19. The staff here are lovely and very accommodating to what you want! read more

Venus Nail & Spa - Shellac polish - Nail Salons Near Me - Napa, California

Omg I LOVE THIS PLACE!!! It was my first time visiting this nail salon and let me tell you, they are awesome!! First let's start with how on point they are with keeping everything as clean and disinfected as they possibly can. They've got all their PPE on, they've got plexiglass covers on their counters and at the spa chairs. They've blocked off every other spa chair for social distancing. Hand sanitizers at every counter. Each technicians station was clean and orderly. Now let's talk about the technician - he was probably the BEST nail technician I've ever had. Great foot massage, attention to detail on point, and cleaned up my toes to perfection! I will definitely be back for my 2nd, 3rd, 4th, etc nail service! Thank you Venus Nails!! read more

Venus Nail & Spa - Nail Salons Near Me - Napa, California

Salon: I would rate 4/5. Sanitary Customer service: 1/5 I had a pretty good pedicure but my gel manicure was definitely rushed. (Done by two different nail techs) She missed a few spots on my nails, left some bubbles, and cut me while she was filing my cuticles. I came in with high expectation due to some of these reviews. Definitely disappointed as soon as the lady gave me a tone and snapped at me for trying to ask a simple question. I do not appreciate this kind of customer service. read more

Venus Nail & Spa - Nail Salons Near Me - Napa, California

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This has to be the best kept secret in Napa. These ladies do such a wonderful job on my manicure and pedicure that my husband joins me every single time I want to go. They are meticulous with their techniques and provide a comfortable and lovely environment. Customers all face the big screen television that simply plays travel videos and you're immediately relaxing and fantasizing about your future travels. Their prices aren't outrageous, they are very reasonable for the area and the exceptional services they provide. Give them a try! read more

Well I live in San Jose but there are no nail salons open now. I come to Napa on July 4th and see Venus Nail is opening then I search on the Google and read quickly abt their reviews. Fortunately, I can have a reservation with Nick. He did this Dipping powder Manicure for me and they came out perfectly. He also clean my nail's skin as well. Especially, for Covid-19 situation, they require customers wear mask and use sanitizer before come in the salon. This is the first time I made my nails done here and totally in love with that. I definitely recommend this nail spa. Thank you so much, Nick read more

Venus Nail & Spa - Manicure-Dip - Nail Salons Near Me - Napa, California

Nice place, clean friendly people good service. I will go again for pedicures. Too bad they do NOT do hard gel nails. read more

I was looking last minute (very last minute as in same day last minute) for a place to get a full set and pedicure done. I made an appointment online around 8am , and received a text by 9am saying they could accommodate me! Now I took it a step further and called to ask if my 12 yr old daughter could have a gel manicure ... they were able to fit her in with me THE SAME DAY as long as I was ok pushing my appt from 10:30am to 1:30pm! Very accommodating so I hadn't even gotten serviced yet & was impressed by the customer service! Now the fun part, nails! When we arrived it was peaceful and they were expecting us she greeted me by name and sat my daughter and I and began doing nails. Very happy with my nails it has been 1 week and they still look brand new. My husband is going back today with our daughter since they weren't able to do her pedicure last time, we scheduled a pedicure for her today (another same day! This time husband and daughter pedicure!) she is excited to return and I am too once it's time for a new set! Thank you Venus Nails you make my daughter and I very happy :) read more

Venus Nail & Spa - Daughters regular gel manicure :) - Nail Salons Near Me - Napa, California

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Amazing job as usual! Highly recommend. Make sure you make an appointment to ensure they can get you in.

I had a pedicure appt with my BF, they were about 15-20 mins late but they had to clear open a chair for us to sit next to us but we weren't bothered because they checked in with us and apologized and let us know they're waiting for us to be seated together. We received the Venus package and it was sooo relaxing and they did such a great job! They were attentive and clean, made our first experience pretty great. We'll definitely be coming back for more!!! read more

Gently and thoroughly one of the best spots I have been to. My wife and I have tried many spots and had to compromise for convenience but no convenience here just great nails read more

The team here is great, the appointments are easy to book and I have never had a problem scoring a same day appointment. The location is nice because there is street parking, as well as a large public lot across the street. Having things like food and a park, are super nice too. Its downtown but not in the middle of the thick of it. I have had two pedis here now: one gel and one regular polish, both times i left happy. They listen to what you want and get you in the chair right away. The nice stone massage option I chose was heaven and the entire thing takes about an hour maybe more- so if youre in a rush just let them know, they just want you to be happy. Ive also received one of the best gel manicures here, I have small hands, oily nail beds and short nailbeds so mine arent the easiest to keep from looking "thick" (my biggest pet peeve. read more

Had a very relaxing pedicure with Ruby today. I would definitely come back very relaxing. Also very easy to make a reservation and check in. read more

Venus Nail & Spa - Basic Pedicure Perfection. - Nail Salons Near Me - Napa, California

BEST pedi massage ever! I have always looked for a place that will focus more time and effective footmassage. They took their time cutting and cleaning and the option of colors were great, organized nicely and kept very Pristine. (Most places the nail colors are falling, chipped gross or non existent) the massage, holy cow, I could have fallen asleep, I felt refreshed as if I had a whole body massage. They were very nice and did a great job! Maybe coming at a time they r not busy could resolve the issues others experienced. We came in Saturday afternoon, I called 10min before and they got 2 pedis in and a last min dip! read more

Venus Nail & Spa - Beautiful toe color! - Nail Salons Near Me - Napa, California

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I think they do a good job but were particularly rude to my daughter, who has a disability. It's simply not ok. They were upset because her fingers can be rigid and then she slightly nicked a nail when it was drying. It was really uncomfortable being there as Jenny shook her head in annoyance. I can't go back after that. read more

Super Professional, was very enjoyable, nails done to Perfection. Absolutely recommend this Place 100%. Pedicure done by Linn. Amazing Job. read more

Venus Nail & Spa - Pedicure - Nail Salons Near Me - Napa, California

I was a previous customer but after today I will find somewhere to else. I was quite happy with my nails but I was overcharged. I asked why the price had increased. She said it was 5 dollars for the length (medium length) and 5 dollars because I wanted them round. I have never been to a place where I have been charged for the length and shape. I do not like paying for made up services and will never return. read more

Venus Nail & Spa - Nail Salons Near Me - Napa, California

I saw that this nail spa had good ratings and I had never tried it before, so I called and made an appointment! They had an opening at the time I was hoping for which was an immediate relief! I walked in a few minutes early and one of the ladies already knew my name from booking the appointment which was a nice surprise. I checked in and they called me over, by name, and started my perfectly heated pedicure bath. The nail techs were so gentle, and did an amazing job filing and shaping my nails. They took their time on my cuticles (did not nip my skin once, YAY) and they took their time painting. I brought my own polish which was not a problem at all :) I'm so happy with my experience and the job they did. Definitely want to come back. Also-- they know the names of their regular customers who walked in during my visit too, very nice touch. read more

Venus Nail & Spa - Brought in my own polish - quick dry Expressie in the color Millennium Momentum! Love the beautiful job they did. - Nail Salons Near Me - Napa, California

I was in much need of a pedicure today, and was able to walk right in here without a wait. Although the prices aren't bad, and the people were nice, I don't think I'll be returning here for a few different reason. First one is that they only accept cash. No where is this posted to let you know before your service. Which meant, when I went after my service when I went to pay they told me this, I had to go the bank and come back since I rarely carry cash on me. Second, the filing on my toes was done unevenly. They don't look professionally done. And since I chose white polish, it shows dramatically. She also used the drill to file, instead of doing it by hand. In the 15 years I've been getting pedis, no one has ever done that. The hot stones, paraffin, and mud musk were a nice touch, but thirdly, as my tech was doing all of this, she stopped to hug and touch another guest and put her hands right back on my feet. I'm totally not a germ-a-phob, but we are in the middle of a pandemic, and it made me feel uncomfortable considering we are suppose to be social distancing. They seemed to doing all the right stuff for COVID other than that. But after my first visit, I'm not sure I'll return. read more