I called ProTouch Pool Services based on all the 5 star reviews and I can confirm the nothing-but 5…read morestars are all well deserved. I happened to call the day before July 4th weekend (or course!) when I realized my pool and spa heater would not turn on. Kevin, the owner, answered the phone himself (rare these days to have any live person answer the phone!) and told me he would have Lance, the equipment tech, get back to me. Despite it being probably THE busiest day of the year for these guys, Lance did indeed call me back within minutes. I let him know what model heater I had and exactly what the problem was, and Lance let me know he would have to order the part so he would not be able to fix the same day. I never in a million years expected it to be fixed that day anyway, and was completely stoked when he called me back a few days later to let me know he had the part and could swing by and install it. Lance is the consummate professional, it only took him about 10 minutes to get my heater back up and running again. I very much appreciate the immediate response time and professionalism exhibited by both Kevin and Lance, it is almost unheard of these days. If you have any pool related needs, these are the guys you want, hands down!

First, I only write reviews for businesses that exceed what we all would call better than the…read moreaverage or just good. They have to be great for me to spend the time and effort to write a review. Kevin and Lance and the Pro Touch team are what I call exceptional in this day and age. They live up to the reviews that are on Yelp, Google and others. Timely, efficient and honest. If you don't need it they won't try to sell you. They have the "stuff" that other companies promise but never seem to deliver on. My work was minor and I probably could have done it myself but I wanted professionals to advise me and provide honest opinions about my pool and the systems that run it. I got that and more! Thanks guys! You have earned my return business and my recommendations to my friends and neighbors.

Update problem resolved!…read more Old Review, Enrique is a master at repairs and knowledgeable of equipment but unfortunately he has people working for him that don't have a clue at servicing, the service has been hit and miss we started out with him doing the pool service and things couldn't be more perfect he also programmed our new pump to do fancy things and added some circuits that would be controlled through the app. Then he told us his apprentice was going to take over and we were damn we thought we just found the right pool guy so we gave him a try can't remember his name he's a young African American kid well the first week he broke the head on my wife's concrete turtle statue. After that just sloppy cleaning my wife would ask did the pool guy show up this week I'm like I guess well why is there trash in the spa? Don't know. Well weeks would pass sometimes the pool would look nice other times not too many weeks the spa went unvacuumed that's when I told Enrique we don't like the service your guy is doing and would like to switch to chemical service only but I mentioned if he could do it personally we would stay full service he agreed he would do it on another day we were fine with that. Well a week went by he didn't show up so I asked him if anyone swung by this week and he said it slipped his mind and said he wouldn't charge me $25 for that week the week after he showed up and the pool was looking like a charm until the following week where no one showed up again. One thing I still haven't figured out is the billing sometimes it's a mid-month sometimes at the beginning of the month anyways I spent some time vacuuming the pool and spa myself while we were swimming and I haven't heard anything from Enrique so I might just start doing it myself if it has to come to that. If anyone knows a dependable pool service let me know.

Reliable service, on top of maintenance, friendly owner, would recommend for weekly pool maintenanceread more

I'll be brief here: every single experience Shari the one star rating post said happened to her…read morehappened to me with Westin on watch. In the middle of swim season - last, July - Westin 's negligence allowed a full algae bloom in my pool. Instant scummy pond water within a week. I could not have my grandkids over for a swim as planned because of this embarrassment. My pool had not been the same until the new pool service took over last week. The pictures of my pool filters combined with Westin's email records confirmed that he had not cleaned my filters IN OVER A YEAR at the time I terminated his services a week ago. I never solicited or hired Westin in the first place; My pool account had been sold to Westin from the previous pool guy. I couldn't terminate him fast enough after this last go round with algae in my pool and my repeated request over several weeks of Westin to do more than just pour a double portion of chlorine in the pool. Westin is young and inexperienced and has a negative attitude towards hard work.

Update to my previous review. Westin reached out to me a few months after my review and apologized…read morefor lying about the service(s) being performed at my residence. He stated he was actively working on his business ethics and part of that process was reaching out to discgruntled clients. I appreciate his willingness to own up to his mistake. I have updated my review to a 3/5 stars due to his willingness to admit his faults.

Dan came out to our home to diagnose a leak in our spa and the diagnostic call out was $150. Spa…read morewas full in order to identify the leak. He said we needed a new heater so that was ordered. But he would need to come back out and install and fix once the spa was empty. We emptied spa and then He then came back out and charged another $150 his hourly rate (which he will charge even for 20 minute visit) but realized that he had misdiagnosed the problem as there was nothing wrong with our heater and even though spa was empty he decided to just change out one plastic gasket which he assumed was now the culprit for the leak. So at this point we have spent $300 in his time and $6 in parts. I asked if he would honor his work and make sure that the leak was fixed and he said that the problem should be fixed. But when we filled up the spa the leak was still there. I requested that he come back out and please fix the leak but he said he would need another $150 to come out and diagnose it again. I said that was not fair as we had already paid for his time and expertise and diagnosis (a total of $306) but our hot tub was still leaking. He then said we were "lucky"that he didn't charge us for and install the heater ( the one he ordered when he misdiagnosed the leak) which would have been another $285. That's not lucky that is common decency. If you need your spa fixed by an honest and integral person unfortunately Dan Spa and Repair is NOT the person for you. He will not honor his word or his work. He will take your money and misdiagnose and potentially charge you for parts you don't need.

Hired Dan after another tech couldn't find the spa issue nor could an electrician. He figured it…read moreout within the first 5 minutes and stayed around to make sure the spa continued to work and wouldn't trip. He knows is stuff! Was super helpful, nice, and experienced. Would highly recommend!

John DiMaria worked on two separate, significant home projects for me in Rancho Santa Fe. Both…read moreincluded pool Installation. Because of his standard of care and quality of work I have since recommended him to several other close friends and families for their pool and landscape projects. All were absolutely delighted with the creative initiative, planning and implementation of their projects - and they have subsequently referred him to many of their own friends. I believe this is because he is a rarity. Conscientious, hardworking, and he consistently delivers work of exceptional quality - on time and on budget - but best of all - he has integrity. With years of hands on experience, cutting his teeth, working and learning his trade from his father, he knows the business inside out - so you don't have to. I worked for Louis Vuitton on design projects in Europe for over 10 years and I am very accustomed to working with contractors - and trust me when I say there are very, very few who meet his standard. I would highly recommend John DiMaria - use him and you won't be disappointed. I should add, I am not being paid for this review, and I have no vested interest. What I do have is a great deal of gratitude and respect for a very good, hardworking man and his dedicated, friendly workforce, who consistently deliver qualitative, impressive work - and truly deserve a really great review.

Great company! I highly recommend them. They are professional, do excellent work and listen to…read moreclients, which put them above and beyond many others in this business.

I had a great experience working with Dwayne at Aquatic Specialties. Our heater and our salt…read morechlorinator both went out within the last month and Dwayne was very responsive getting us a fair quote and a quick turnaround. Dwayne is very knowledgeable and easy to work with. I highly recommend!

Very disappointing! Their services are probably the most expensive out there and the quality…read moredoesn't meet the cost! Too much drama first and foremost. If you ask Dwayne any questions he takes it very personal that you're questioning him. For example, one of my actuator valves went bad so he quoted me $517 for a new valve and install. I found the same valve on Amazon for $120 and it will literally take me 5 minutes to install it. Dwayne didn't like me questioning him so he put my account on hold and Kenney didn't come out to service my pool. Unbelievable considering they charge me $200/month. I initially hired them because I was having issues with Calcium buildup on the tiles. They told me they couldn't fix what had already been done but it wouldn't get any worse. Not true. It's gotten worse. Once again the service is not worth the cost.

Both gentlemen they sent out to do two different repairs were competent and completed wonderful…read morejobs They are amicable well knowledge and you feel the price is definitely right. I would always use them from now on and recommend them for anyone who wants a company that is trustworthy.

Nick did a great job to repair our spa. Only 4 stars because it was more $$ than I anticipated…read more But, each small business has to pay bills too.

I had looked online and called many places searching for someone who could fix my pool heater after…read moreit stopped working. I had an older Laars pool heater and called about a dozen different places, only to get the run around. Many calls and wasted time... I was finally given a lead from representative from another company. When John picked up the phone, the run around stopped. He was straight to the point, and I can appreciate that. He was familiar with the situation and gave me good advice. While the best advice was to buy a new heater, he directed me to the right buy and installed it with professionalism. I am confident that I will be set for the foreseeable future and enjoy my pool. Whether you need regular service or advice on any pool problem you have, give John a call and get to the point. Don't waste your time elsewhere.

John is great. He must always be on his phone because he calls back right away and always solves…read moreissues. He goes above and beyond for his customers. I trust him completely. I don't know who these 2 reviews from people that have not other reviews are, but take my advice & CALL JOHN!!

The owner is prompt and polite. Excellent work and…read morecommunication. Definitely happy to support a small business! Would highly recommend! Completed a salt water conversion and starting monthly maintenance.

Bailey with Clean Water Pool and Spa Care did an awesome job cleaning my pool filter today. He…read moreshowed up right on time, kept me updated when he arrived, and sent before-and-after photos of the filter, which I really appreciated. After the cleaning, my pool pump has been running stronger than ever, and the water flow is noticeably better. He also took the time to answer my questions and gave me very reasonable quotes for some additional work I wanted done. Great communication, honest service, and quality work. I'd definitely use Bailey again and highly recommend him!

Recently had problems with my hot tub so after checking on Yelp and asking for spa repair companies…read morepeople have used and liked I settled on White Sands Spa Repair and I was not disappointed. Casey made time for me from his already busy schedule and completed his diagnosis of the problem quickly and was able to schedule his return to complete the repair right then and there. Of course things do not always go smoothly which I found out when we realized the GFCI breaker I had was not the correct one. Casey has an electrician he uses and he quickly put him in contact with me to resolve my breaker issue. Chris fixed it in no time and was very professional and friendly. As a team those two work well together and will provide their customers with quality work. I highly recommend them to anyone. They will take care if you 2/6/20 Had to get Casey to fix my motor on the spa and as usual he was prompt and completed the job quickly and professionally. I can't say enough about White Sands Spa repair. If your spa needs repair or regular maintenance check with White Sands you won't go wrong.

After years of dealing with mediocre service and unreliable technicians for my hot tub, finding…read moreWhite Sands was a breath of fresh air. My motor recently failed--I'm certain the bearings finally seized up--and I was bracing myself for the usual headache. I called them up and was immediately impressed by how quickly they got back to me. They scheduled me for first thing Monday morning, just two days after my call. Chris arrived right on time and was a total pro. He actually had the replacement motor right on his truck and managed to swap everything out and have the tub running perfectly in under an hour. If you're tired of being ghosted by repair services or waiting weeks for parts, call these guys. Fast, prepared, and professional. The tub is working great!