I normally do not write negative reviews and give the service provider numerous opportunities to rectify the situation. This is an exceptional case and the facts are provided below to warn other potential customers. I encourage you to read this all since this is very well documented. Joshua came recommended by my pool cleaner provider to help with our chlorination system - Jandy Aquapure coupled to our iAqualink online system. Joshua evaluated our newly replaced cell and was unable to diagnose why it read low salt, and recommended replacing it with a Pentair system (saying it was a better system would be compatible and controllable with the iAqualink system) (dated Oct 16, 2019) - I specifically asked him to confirm this before deciding on replacing the system. These are his exact words regarding compatibility with iAqualink, since I have a record of all the text messages: "Yes just did one the other day". After rescheduling the original appt, he installed the Pentair system (3 days later on Tue- Oct 22, 2019) - so far so good. We paid him cash for the install - this was the biggest mistake ever. Later that day, I told him I couldn't see the option to control the system from iAqualilnk. He replied he would come back Thu/Fri (indicating he only had the "two pin cable" and was going to swap out with a "4 Pin cable." Friday (Oct 25, 2019) comes and goes - no show, but he said a guy called in sick so was extra busy, but will swing by Sat morning (Oct 26, 2019). Oct 30, 2019, I texted him again, no response.... Nov 11, 2019, I texted him again, no response.... Nov 12, 2019, I texted him again, no response.... Nov 20, I figured I would reach out to my pool service man since he recommended Joshua. My pool guy apologized and said he would try to reach Joshua. No luck by either of us, after trying many time to reach Joshua... Dec 2, 2019, I texted him again, no response.... I start losing hope, things get busy because of the Christmas season. I know that even in California, there is a two year statute of limitations for breach of oral contracts. In any case, here I have recorded text history. More importantly, my service for this install does not fall within scope of the Statue of Frauds in California - accordingly, text messages may be entered as evidence for the our service agreement [I know this because I'm a licensed California attorney]. Jan 9, 2020, I texted him again (complaining about the inability to control the system via iAqualilnk ... Jan 13, 2020, Text from Joshua: "Good morning this is Joshua I just got your message. I believe your XXXXX's customer we did the slat cell for I will give you a call this afternoon when I headed home. Thanks" [No call] Jan 15, 2020, I texted him again... Jan 24, 2020 (Friday) Text from Joshua "I'll be in your area Saturday afternoon will u be around" I replied "Yes. Please make this appointment it has been a couple month since this has been installed without instructions" [No show - Jan 25, 2020] Jan 27, 2020, I texted him again (letting him know that I may resort to legal recourse for his breach of contract, but wanted to give him another chance) Jan 28, 2020 (Tue), Text from Joshua - apologizing and will come by Friday (Jan 31) Jan 29, 2020 (Wed), I texted him again, and while I accepted his apology for not showing both on Sat, I indicated my frustration in view of the long delay in getting this system running on iAquallink (more than 3 mos by this date), when changing system completely conditioned on that compatibility. Jan 30, 2020 (Thu), Joshua replied and said "I completely understand. I will swing by tomorrow approximately between 9 and 10 to make sure that communication is working correctly. I will follow up with you when I'm at your house. I definitely want to make sure it's working correctly for you." Jan 31, 2020 (Fri), Joshua texted "I still plan on swinging by today or tomorrow morning I had an emergency come up..." [No show - Jan 31, 2020 (Fri)] [No show - Feb 1, 2020 (Sat)] [No messages, no nothing] Feb 4, 2020, I texted him again, no response.... Feb 10, 2020, I texted him again, no response.... Feb 13, 2020, I texted him again, no response.... Feb 28,2020, I find his Yelp page & write this review hoping to help inform other potential customers of my mistakes: (1) Don't work with a service vendor who only has an online presence, even when recommended by a long term contractor that you've used. (2) Don't pay for the service, until you've completely checked out everything is working as described. This was the single biggest mistake I made (3) Don't pay cash Now, I'm going to have to go through the time/expense of seeking breach of contract damages in small claims court and will likely get a default judgement (because I doubt he will show in court under these facts) that will cost me additional time/expense to garnish wages. Good thing we have a long statute of limitations in California. CAVEAT EMPTOR! read more

I have to write some facts I experienced with Joshua for public information. I found Joshua via Yelp since he has a very good rating. However, my experience turned out to be a total disappointment. I called him to come to replace a swimming pool light bulb. When Joshua came he tried to sell LED new lights to me for $2000 a pair. Since I have only one bulb out and replacing one bulb cost $145 and I did not want to spend money for a complete replacement. Joshua then went back to his truck saying to get bulb to replace. But after a few minutes, he sent a message said that had two bulbs broken on ground and he won't go back to storage to get new one. And later on after I asked him whether he will return to do the job, he said he will return next day in the morning. And next day, he never showed up with several messages for all kinds of reasons and finally refused to reply my message to confirm his intention. And then he refused to pick up phone and not to reply my e-messages. I simply asked him to politely let me know whether he is going to come or not so that I can arrange otherwise. But he kept silent....... I don't know what kind of experience other had with him. But my experience just ended today told me that he is not someone who cares about his words and he might be simply interested in large volume business even if the work by nature may not need his customer cost unnecessary money. I wish I could paste the messages here to let people know the entire story. I am sure I will try not to even get close to him as he wasted three days of my time to have to cancel or reschedule my other appointments due to his committed time and no show. Today is July 21, 2017. Joshua first show was July 19, 2017 Below is a copy of my original messages I sent yesterday afternoon to clarify what Joshua complained so called lying. I hope Joshua stays honest. "Ok. Joshua, whether I get back or not I have been expecting your coming for the day and I delayed an appointment to tomorrow for your coming. I might have been on phone or busy not to get back in time. But I am counting on your word. Thanks Carl" "Joshua, apparently you are not coming today. What is your plan? Carl" And no response from Joshua on these messages. The last message was sent 6:28pm July 20, 2017 And I am sure that Joshua had done good jobs which made him highly recognized. But my experience is not good in any way. Hope you keep good not to screen job by volume but by a good heart and you will be rewarded by people with same good heart. read more

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Wow! Dynamic Pool & Spa is my go-to source for all my pool service. They are knowledgable, skillful, prompt and courteous. We recently had an intermittent electrical problem that was causing our whole system to shut down... no control of the variable speed pump etc... Joshua came out (on time) and quickly diagnosed the problem, fixed it, then took the time to explain what was happening. Even more impressive, was that he took the time to ask questions about how we use our pool and spa, then made suggestions on how to get the most out of our variable speed system. He implemented the changes we wanted and the result is a sparkling clean pool and spa and a significant savings in electrical costs because of changes to the cycle time and speeds If you need service, repairs, installation etc... there is none better than Dynamic Pool & Spa read more

Josh was great. My heater broke and had been out of commission for awhile. I was hesitant to repair vs replace and he came out and was able to get everything running smooth. Save me a lot of money on the replacement and was great to work with. Highly recommend and will be using for future work as well. read more

EXCELLENT SERVICE!!!!!!! The owner of the company Joshua is very helpful and informative. He gave us a great price and did excellent work. I really appreciate his time and knowledge on helping us repair our pool system. (heating, pumps and control panel) We will definitely be using his services in the future. read more

Joshua is the owner and does the work. He is a courteous and professional individual. He returned my calls promptly and his pricing to replace my broken filter system was extremely fair and competitive. He finished the job quickly and I would definitely hire him again to replace any other equipment to my pool. My next equipment that I expect to replace is my salt system. read more

We had our filter pump go out so I ordered a variable speed pentair on Amazon. Called Josh and he was willing to come out on the Saturday of Labor Day weekend... He changed my board too and gave me a sweet deal... The fact that he was able to do it all so quick was great because the pool had gone almost two weeks without running the water and I didn't want to have any algae build up. There was some hiccups with Jandy and there Iaqualink app, but Josh resolved that for us too. He helped us save some money by applying for the pentair rebate for the pump too. Praying nothing else goes wrong with our pool, but am happy to know that Josh is only a phone call away to fix it. read more

If you are looking for a reliable pool man who can quickly and efficiently handle almost any problem, then look no further than Dynamic Pool & Spa Maintenance Solutions. Owner, Joshua Bice is professional, responsible and hard-working. He consistently is able to trouble-shoot pool/spa heater problems and make repairs in a timely manner. We would highly recommend Josh for all your pool/spa needs. read more

I needed advice for work being done by another pool maintenance company in Arizona. Josh didn't hesitate to give me guidance. He replied to my text within minutes. That kind of service is hard ton find these days. I highly recommend him. read more

Josh is a very skilled technician. His acid wash skills are on point. He has done many installs and repairs on pool equipment for my company. Always very happy with the quality of work. read more

Dynamic Pool & Spa Maintenance Solutions - Josh doing an acid wash on a badly stained white plaster spa. - Pool & Hot Tub Service Near Me

I would not recommend this company. They have no good customer service. I have been communicating with Joshua over the last few weeks. On one occasion he said he would email me back to make an appointment to come over and that never happened. On the second occasion through email he finally responded back and make an appointment but he never showed up or even email me. This is very bad service. I would think if someone that has a business and wants to have jobs would be considerate enough to contact me if they are not coming. This app is required to give stars. I would not give any if I could. read more

I had my pool equipment replaced by Josh in 2016. Initially the install was good but the support on issues shortly thereafter was minimal at best. He stated it was a 5 year warranty as multiple Pentair parts installed. I have had to get other pool service providers out due to the issues and lack of response by Josh. read more

OOTSTANDING SERVICE & TECHNICAL KNOWLEDGE!!!!! I just recently bought a house and needed a whole new Power Systems installed. Josh came to my house, gave me a quote, and made it happen. Josh did an amazing job with the installation and I am very pleased with my full system that he installed. Josh has impeccable customer service. Any time that I have a question or concern being a new pool owner, all I have to do is call Josh and he is there for me every single time without a doubt. I highly recommend Dynamic Pool and Spa to anyone. Thank you again Joshfor all you have done for us. You Are The Man!!!!! read more

Josh did a great job. He called almost immediately after I sent an email, and walked me through the options and pricing. He showed up on time and did a great job with the installation. He also talked with me about some other things that need to be done to my pool (I'm having it resurfaced) that may not be suggested by the other contractors. He even gave me some ideas and tips about the rest of the yard and pool. Finally, he was prompt with his invoice and informed me about the SDGE rebates and the manufacturer's rebates. Great job Josh, and thanks again! read more

A one stop shop to all your pool repairs! I found Joshua in craigslist and he was amazing. He fixed my laars heater and all my pool pumps for the best price possible. Amazing work, no delay and very Customer service orientated. Will def recommend him to anyone in need of pool repair! read more

I had to replace a pool pump and found Joshua on craigslist. He was very friendly and informative with many suggestions on how to improve not only my energy efficiency, but also maintenance going forward. He wasn't able to finish the entire pump replacement the first day because the there were problems with the heater hook up and Jandy board. He advised he would have to wait for the part before he could come back to complete the install. He was very communicative and kept me up to date throughout the few days. Highly recommend him for his knowledge and experience. He knew what he was doing! read more

Joshua at Dynamic pools is the best! Not only was he flexible with scheduling my pump install on a weekend, he was very professional and friendly. If your shopping around for pool equipment or maintenance give Dynamic Pools a call, the value and level of service can't be beat. Thanks again Joshua, loving the new pump and soon to be lower electric bill! read more

I've been using this company for years and always happy with the service. The owner goes above and beyond to ensure everything is done right the first time. I've had several houses with various pool systems and he always knows what to do. You can't go wrong with your pool needs here ! read more

Joshua has taken good are of us. Set up new controllers and converted our pool to a saltwater system. Fantastic service. Highly recommend and will be using him for future work. read more

Joshua worked on our pump and after a week the same issue arose (no suction). Three phone calls later over the course of a week and he does not respond. Takes the money and runs... Do not recommend. read more

Joshua replace a pump, filter and Jandy panel on our15 year old pool. He installed the latest technology which allows us to program our pool/spa from our computer or mobile app which after a small learning curve we've learned to love! He was very professional and friendly and I would recommend him to anyone. read more

Joshua came to fix my common Pentair Mastertemp pool and spa heater. He seemed nice and was less expensive than using Leslie's . Plus, being a retired self employed contractor myself, I always like to do business with owner operators. Josh diagnosed the problem as a faulty HIGH LIMIT switch. He could order one and return, but that would mean a second $65 service call. He showed me the high and low switches and I said I'd purchase and install the high limit switch myself. I paid him. I purchased a switch from Richard ...a great guy and owner of North County Pool Supply. I installed it and it did not correct the problem...the heater would not stay on more than a minute or two. I ordered the low limit switch, installed it, and problem remained. Joshua came out August 30 , 2016 originally. I installed the switches by Sept 30, 2016. Once I'd spent almost two hundred dollars on two switches and problem remained, I called Joshua. In the past six months, I've called him three or four times....trying to have him come replace the ...Motherboard...as this is his new diagnosis. Supposedly, he can get a deal on a good used one. Problem is this...for whatever reason....Joshua LIES about his appointments. At first, I gave him the benefit of the doubt . I thought he was just busy. But now I'm sure after standing us up three times now, that he is simply not interested in giving good, or any service. Keep in mind, I've been very polite on the phone, even with his misdiagnosis costing me quite a bit of money. So, Leslie's will get my business . I would recommend NOT calling Joshua, as he misdiagnosed my problem and had zero regards for fixing it. The promises of him coming back to fix it, and the waiting for him to arrive, when he didn't, is why I've given him one star. read more

Great service! Josh is a dedicated professional who knows his business inside and out. He provided options and advice on my pool system outlining pros and cons enabling me to make a good decision on replacement components. I also had him acid wash my pool and replace valves to get my pool back on line. He did an outstanding job. When I had a recent issue with my system he came out and followed up same day. I will recommend Dynamic Pool and Spa to anyone needing service. read more

Initially impressed by Josh and his overall approach to customer centricity. Implemented Josh's suggestions without questioning totaling 10K. With the exception of utilizing non efficient pumps, original equipment worked albeit at a higher operating cost. Upon installing new equipment, I now experience a variety of previously non-existant problems. Josh did in fact return on two occasions, nevertheless problem(s) where not resolved, and attributed to other issues, negating the obvious that " it worked previously " As a business owner myself, I give ample amplitud to small business operators such as Josh, nevertheless his lack of follow-up, argumentative stance and reliance of text messaging Vs phone calls leaves much to be desired. The constant missed appointments and promptness to scheduled appointments show little respect for other's time. I now have very efficient pumps, heater(s) , filter and cleaner that yet work properly after more than 4 months since installation ...... and most obvious " no call back ". read more

We Called for a broken pump, Josh came right out & fixed everything & It didnt cost us a fortune! He's easy to work with very knowledgable and I highly reccomed Dynamic Pool & Spa. read more

I was looking to switch to a Variable Speed Pump and got to know Josh from a Craigslist Ad. I called him up and it was quite clear he knows his stuff. Not only he gave me a decent quote and helped explain the associated rebates, he accommodated my crazy schedule and did the installation at 7:00 am in the morning. While he was here, he was kind enough to explain how the system works, changed the hardended wire housing and disconnected the rusted heater which was just drawing water for no reason, ofcourse all that in addition to doing a quick and clean job of replacing the motor. Advised me to buy a alarm system too if a kid accidentally falls in the pool. Didnt know such a thing exists until I talked to him. Nutshell: Great guy, Great service and great price. read more

Top notch service, really impressed by the new installation. Highly recommended, reliable and honest.

Josh (the owner of Dynamic pool & spa) did an excellent job replacing an old outdated pump with a new pentair variable speed pump. He informed us of an eligible $200 rebate through SDG&E as well, which all we needed to to was email in his paid invoice. SDGE then offered the rebate to us within 2 days either by a prepaid Visa or by sending money to our Pay pal account. It was seamless. While Josh was installing the new pump, he noticed some valves that were worn and no longer efficiently working, he came back out the next week to replace those. Josh is a sincere really nice family guy and really takes pride in his work at a reasonable price. Yes he is very busy and sometimes he will be late to an appointment or will need to reschedule, but as long as you know this going in, he provides excellent communication of his schedule (text is best) and he is worth the wait. I highly recommend him. read more

One of the best people to call for a repair or replace situation. I had Josh install a new variable speed pump and was super impressed by the quality of job he does. Thanks bud. read more

Thanks Josh for the killer deal on pump and heater. Works great. Party went great and I'd call you again anytime! Can't even hear that pump at all! Love it. read more

Extremely professional and knowledgeable! Our pool was totally green and it turned perfectly clear right after Josh installed a new filter system. He also put in a new pump which has saved us a lot of $ on our electric bill. He was SO quick to respond and install. He also explained everything to us in detail so we knew we were getting exactly what we needed. We recommended him to my husband's parents who also got a new pump from him and were very happy. We will ALWAYS call Josh for our pool needs and ALWAYS recommend him to anyone and everyone who asks. read more

"DYNAMIC" is an understatement for the services and knowledge Josh has and provides. Definitely should change the name of his company to EXCEPTIONAL or SUPERIOR because Josh was nothing short of that when helping me troubleshoot my pool's system. Not only did he troubleshoot the problem with my pumping system and heater, he also showed me how inefficient my set-up was and tweaked it to a more optimal setting. What put him over the top though, was he took to time to explain how and why he was doing it, in terms a mechanically inclined guy like me could understand. Lastly, he pointed out additional features (waterfall spouts, additional controls on the control panel, etc.) I never knew I had after living in the house for the last 2.5 years!! AMAZING SERVICE!! AMAZING KNOWLEDGE!! And most importantly, A GREAT GUY!! read more

I have used several pool companies for a number of issues and found that Joshua was by far the most knowledgeable! He offered me several options in regard to my repairs. I would highly recommend his services. read more

Found Josh on Craigslist and I'm glad I did. Fast and courteous response with fair pricing. Josh installed and programmed a new pool pump and explained its operation...I didn't even need to read the manual. The real kicker "....if you ever have a problem or questions just call me." I truly believe he's willing to help above and beyond. Oh, and he also suggested I sell my old pump on Craigslist. I did...50 bucks. Nice. read more

Josh replaced our pool pump this summer. Great work ethic. He replaced the pump and helped us with some other problems we had. I would definitely use him again. read more

Josh did a great job for us - he installed a variable speed pump and did everything he said he was going to do - showed up on time, was honest and informative. I would highly recommend Dynamic Pool and Spa and cant wait to have him back out to acid wash my quartz pool soon! read more

Excellent company. Joshua is proactive and interested in solving any issue. Highly recommended.

Josh did a really awesome job!!! Called him for an estimate and came by my house next day!! Easy to talk to and a real professional!!! Explained everthing he was going to do and did it fast and a clean ,clean job!! Thank you josh!!! read more

Extremely unprofessional. Once Joshua was paid he was unreachable. He made a mistake in the installation. When another professional explained to him the problem he became defensive and never made the repair. I later learned he became very belligerent toward the other installer.In addition, he sold me a faulty valve actuator, covered by warranty, which he never replaced. The fix was an easy one, so I was amazed that he wouldn't honor his agreement to stand by his work. He never spent one second in support . read more

I contacted Dynamic pool to do an acid wash on my pool. Josh was very responsive , punctual and gave me a great estimate. I learned a lot from him about my equipment and my pool plaster looked immaculate when the job was done. I would recommend their services to all my friends and family read more