We have rented a storage unit at this location for several years and had also done so previously…read more While clean and seemingly secure, we learned you can not trust these people for one second.
After requesting a 10' X 10', and after moving from a 5' X 10' into that larger unit, I was told repeatedly that the unit was TEN BY TEN FEET.
We realized over time that my unit WAS NOWHERE NEAR TEN FOOT DEEP, NOR TEN FEET WIDE.
I have numerous longboard surfboards, all ranging from 9'2" to 9'6" AND THEY SIMPLY DO NOT COME CLOSE TO FITTING, EITHER DIRECTLY IN OR SIDEWAYS. (A lot of extra work to store!)
My unit is/was LESS THAN 8.5 FEET DEEP AND LESS THAN 9 FEET WIDE!!
They have been stealing money from us for years and if you have a unit there they are probably stealing from you too!
When asked about the gross shortcomings and lies, the staff are trained to say, "It is approximately ten by ten.)
IT IS NOT AN "APPROXIMATION" OF 10 X 10 FEET - IT IS BOLD-FACED THIEVERY ALONG WITH NUMEROUS LIES
We have made contact with the DA's office and will implore them to force an outside or independent review and measurement of ALL UNITS, in order to determine just how many thousands of dollars have been stolen and from how many hundreds of people, month after month, year after year?
We are also contacting Consumer Affairs and Consumer protection reporters at Los Angeles news stations and others.
And with all the reviews we will be posting, in addition to legal action, It shouldn't be too difficult to expose them and at least curtail their sad, dishonorable conduct.
When I have asked them for a smaller unit, they lie and claim they don't have any.
Their staff are trained to lie and they all know of the misrepresentation and thievery.
Several staff were asked if they had received huge pay increases to go along with their employers raising our rates significantly twice during a global pandemic when many suffered?
They all said they had not.
,
On March 10, I received a call that they were going to lock us out of our unit later that day as I was late with my payment. (We had experienced fraud on several debit and checking accounts over the past year and I had misread their notice to read the 15th.) I needed documents in the unit for use over the weekend. I was in Los Angeles and it was pouring rain. They would not allow me a day or any flexibility whatsoever. So I was forced to scramble back to Oxnard and was subsequently PREVENTED FROM GETTING AT MOST OF MY PROPERTY FOR THAT ENTIRE AFTERNOON, AS IT WAS BLOCKED BY A LARGE CREW. And yet they still charged me additional payments and locked me out.
The employee attempted to prevent me from taking photos to gain proof.
After NOT BEING ABLE TO ACCESS MY OWN PROPERTY, I called and asked to speak to the owner. A woman lied to me several times, then claimed he had just left.
She then named him as a "Mark Harmon" or "Herman" and when I asked her name she finally admitted and said that she was in fact the owner - Che Herman - pathetic!. (They mistreat so many people they attempt to hide their identity.)
They ultimately charged me $220 and also cheated me out of the final day of the month.
Inside the elevator someone had left a note expressing their distaste with management as well.
At least I was able to have a good laugh, after all the lies and thievery.
These people display a true sickness of greed, willing to cheat whomever they can in any way they can.
At the very least, measure the damn unit!
Contact us for more info, photos, videos, or to provide information and be involved in a potential class-action.
justlaw88@gmail.com, alltruewords@yahoo.com, CRIMEWHISTLE@proton mail.com
