Once i was able to ride my bike, two weeks later, i found that the breaks were feeling weird so i took it back and got helped by Matthew. He was calm and collected hearing my gripes and tried to get to the bottom of the issues. At the end it was the brake pads, which Matthew promptly helped me out with. Thanks Matthew! read more

Velo obviously knows what they're doing in terms of bicycles. They've got a high-end store with top brands, components, etc. I recently shipped my bicycle from the East Coast to here and had them reassemble it. They did it quickly, did a good job on it, and charged me $50--not a bad price, pretty reasonable. I then came in the other day to get a replacement tire for my bike. The sales staff was helpful and straightforward. I bought the tire and went on my way--a positive experience. Overall the shop is a bit pricey, which is why I gave it four stars. If you're looking for quality and sales staff with biking knowledge, though, Velo gets my thumbs up. read more

Matt is a patient salesperson helping me a newbie to get a starter FELT. When I improve definitely coming back for an upgrade.

I'm happy I came here to get my first starter bike. I wasn't sure what to go with, so many choices - fortunately for me, the staff at velo were able to guide me towards the right bike. Even during Covid, velo has a huge selection of bikes and continues to restock regularly - I wouldn't go anywhere else if you're looking for a brand new bike, these guys are the best!!! Special thanks to Angela and Matt! read more

The manager Matt is a nice guy, very patient and calm and knows his stuff. Bought a bike from him and cannot wait to go riding every day.

This is an amazing bike shop. I went in there with no knowledge of how to pick a bike out and Steve walked me through the whole process. There was no pressure, just a sincere desire from Steve to get me what I wanted. Every time I have been in there since, it has been an equally great experience with all the people who work there. Excellent service!! read more

Hrach and Matthew both were very helpful while deciding to purchase my new road bike. We went back and forth about size, weight, and price until we got it right. I mean we literally spent 4 hours on the computer looking different bike options and their geomotry. We finally decided to go with the Time RXRS which was a perfect choice. Thank you Velo! read more

Went in with my wife to get a bike because being surrounded by cyclists makes one want to start cycling yourself. I was considering purchasing a Nashbar Carbon 105 bike online for $1,100 which to me seemed like a great deal. However, I decided instead to purchase a bike from Velo after being recommended by the owner. I ended up walking out of the store with a Specialized Allez-Comp bike with the same Shimano 105 gearset that the Nashbar bike had. Not only that, the bike is very lightweight, and they threw in a free fitting along with the purchase. I got a great deal on the bike and it rides like a champ. Very happy with the service at Velo and the prices. Their people aren't pushy and obviously know their stuff, highly recommended. read more

As a female rider it can be hard to find nice/fashionable/comfortable clothes to ride in and so far this place has had the best selection. They even went out of their way to special order something for me! Thanks for all the help! read more

Outstanding high end bike shop! Family owned and operated by long time bike racers that really know how to sell and service fast bikes. Raul, Victor and the team in the service department are great and they have been keeping our bikes spinning smooth and fast for years. read more

they are bad service，and they don't even listen what I want ，and is so expensive.They don't even care customers feel.

I have noticed a trend in high end bike shops lately. Everybody is griping about how hard business is due to competition from online retailers. With that said one would think that brick and mortar shops would put an emphasis on customer service, and a friendly and incredible shopping experience. Velo Pas has the potential for a great customer experience.. there is history all over the walls, incredible new and old bikes expertly showcased... it is a roadies dream shop. However the attitude from core staff is snobby, gruff and it turned me off. I doubt I will be visiting the shop again. Road gear is expensive... don't punish me for looking for a good deal with a bad attitude or else risk loosing a relationship... Velo Pas... what is more important to you... a short term profit sale or a long term relationship with your customer... think about it. read more

Ten days ago I purchased a new Bike from the folks at Pasadena Velo, and I couldn't be happier! The 35 year old family owned business is operated as if every customer is a family member. Hrach and his son Matthew are two of the most knowledgeable, professional and welcoming owners I have ever met. I had been looking to build and buy a new bike for years but wanted to be comfortable with the shop I would eventually purchase from. After visiting numerous bicycle stores in Washington, Oregon, and California, a cycling friend suggested I give Pasadena Velo a try. And am I glad I did. Matthew wanted to make sure that I would be pleased not only with my immediate purchase, but future service as well. Yes I will return to Pasadena Velo for the majority of my cycling needs, even though the commute is almost an hour drive. More than anything Pasadena Velo has earned my respect, my trust, and my best wishes for another 35 years of operation. Matthew, Hrach.... Thank you! Bob read more

From sales to service, this is the best bike shop I've done business with; Matthew, Steve (sales), and Raul (Service Manager) consistently go the distance with any issue that comes up. I couldn't ask for more. read more

The only reason why I come to this store is because of the very nice and knowledgeable mechanic there. If not for him, based on the attitude of the boss and other workers there I'd go running. Just as an example, I went there a couple of weeks ago to get my chain replaced. An A-hole mechanic came and said that I have to leave it there over the weekend (what? it should take less than 5min to change - I'd have done it myself but I don't have the tools). I asked him if he could change it then because I want to go on some bike rides on the weekend. He said no and that he wants to go on bike rides too.....and I thought all along that it's their job to help out customers. Thankfully the nice mechanic came and changed it for me. In summary, an attitude driven shop. read more

Two stars for friendly service. I took my track bike to get a tune up, and as you may know a track bike is pretty simple to tune up. I told the mechanic that this a custom aluminum frame, and not to move my seat post because it's difficult to move since it needs to be rimmed down from the inside. He said okay. So when I came back to pick up my bici the next day. He told me fixed my seat post problem that it just needed more lube. (Which isn't the case at all) . I didn't say anything, I just thought about how I specifically explained to stay away from the seat post. I paid the service fee and left . When I got home I inspected the bike with more patience.. I'm happy he changed my locknuts like I asked. Then I took a look at my frame and I have little dents and scratches that weren't there before. And I know these happened because he was trying remove my seat post when I said not too. I am very upset because I just bought this frame last summer and it's custom. I've been very care not to scratch it myself even when I commute with it. And to know that it got scratched and dented at the shop is really disappointing. I tried to adjust my seat post to my height and of course the problem wasn't solved because more lube wasn't the answer. Also, none of my parts were cleaned, which I would expect to be part of the tune up. Needless to say, I most likely won't be getting my service here anymore. I so upset with dents and scratches. read more

Incredible stuff. Thanks Matt. Loving my new e-bike!

Velo Pasadena is definitely on the pricier side, but I can't say 'much pricier' given the type of quality bikes they sell. I bought an entry level road bike from here not too long ago, during the time they try to offload last year's models to make room for new inventory, so I got a decent deal. I popped in because of their sale notice in front -- amazing how advertising works, huh? -- and right away someone greeted me when I walked in. He didn't ask to help me, but he did greet me. Once I started looking around, someone did ask to help me and quickly showed me entry level bikes as that's what I asked about. Once I mentioned my price range, he stopped trying to show me a Klein (nice bikes, out of my range) and showed me a Specialized Allez Sport. He offered to take one down off the racks and let me test ride it. This was good. Not all bike shops go to this trouble for someone who looks to be mostly window shopping. I was in pants and flip flops. The salesman offered me a discount (of course, it was a 2011 he wanted to offload), but I still wasn't happy with the out-the-door-price, so he asked his boss to see what could be done. After some typical haggling, they cut more off the price -- enough to my liking and I took the bike home with me. I have no qualms about them trying to get as much from me as possible; I in turn tried to pay as least as possible. I think we were both satisfied. They threw in a bottle cage and bottle for free (usual inclusions but always appreciated). The gear there is also on the pricey side, so be advised. Included was two years of maintenance (which applies to typical $45 type work) for free. Nice touch. Some places offer only one year of free maintenance, but then one place offers lifetime free maintenance, so two years was appealing but not spectacular. The one thing I didn't like, which might be due to my having worn pants that day, is that they didn't give me the bike fitting they talked about. Unless of course, "Sit on the bike. How does that feel?" counts as a professional bike fitting. I left a little confused, thinking that's all there was to the bike fitting, but then I wondered if they simply neglected to give me one. So, I can't fault them too much....yet. I might ask them about it when I go in for a visit oneday, but since I fit myself rather well, it's not an issue for me, but qua customer it's nice to get cleared up. Oh. I detected no bike snobbery...although some of them were clearly bikers themselves. read more

Owner...Hrach...Professional. Competent. Trust worthy. Outstanding Mechanic. Superior selection. enter at your own risk as you will be tempted by the savoury selection of the best European 2 wheeled beauties to hit the states. read more

Tonya is right... this is mostly a chi-chi Italian and European road bike kinda place. But I ride an Italian road bike. I come here when I need parts, specifically, because they have a huge selection of stems, pedals, shoes, etc. There is always a wait, but they're always very nice. read more

I used to think this place was great. I bought a 5000 dollar bike here several years ago, and always returned for maintenance and accessories (gloves, shoes, helmet, etc). I always recommended them to others. A week or so ago I went in and asked for help with packing up my bike to ship abroad. I was told they could do it and I asked what the charge would be and was told "don't worry about it - we won't charge you". I left the bike, and when I came to pick it up I was told all of a sudden "that will be 100 dollars" (to pack it in materials from their recycling bin). Upon seeing my look of horror, he said he'd cut me a deal and charge 75. I had no choice at that point but to pay but I would never have agreed to that price had it been stated up front. I feel totally taken advantage of and will NEVER return. There are many good bike shops in town; I'll take my business to one of those. read more

This shop great , their really isn't anything bad I can say about this shop . This shop is the only kona dealer around so this is where I take in my kona precept if ever need anything done that I can't do myself. They have a great selection of mountain ,road and even vintage bikes . I would say this shop is Definetly on the high When it comes to quality of bikes and accessories. Your not going to find Walmart quality or prices here , definetly for the serious cyclist . read more

I had my road bike serviced at Velo Pasadena. The service and staff were friendly and knowledgeable and very helpful. The store has a great inventory bikes and accessories and apparel. All in all its a great facility with 5 star service. read more

I bought a bike from Velo. I had a nasty spill, they hooked me back up riding the next day. I still was hurting, but I was riding again. Thanks guys :) read more

Cycling is all about culture, and no one does culture better than Velo Pasadena. Sure, the inventory is amazing, the collection of vintage bikes and parts stunning, but the thing that Hrach and Nevrik and Matt have created that truly makes this a local business to support is community. The lasting friendships that have developed from the shop's numerous weekly club rides are unlike anything I've experienced before. It stems from a shop that puts relationships first, knowing that business will always follow. Velo Pasadena is one of the best in the business. read more

By far THE. WORST. BIKE. SHOP. EVER. OVERPRICED. ARROGANT & UNHELPFUL STAFF. Like most of us know, the bike community can be a snobby and hierarchical one. Well, this shop is the epitome of all that is wrong with the community. There are too many bike shops around to give these people your business. I've been in here a few times over the years. First, in 2006. At the time I was a bike messenger, and needed a patch kit and a few other things. When I walked in, I was ignored by the staff, and when I asked where some items were, I was given an attitude as if I was wasting their time. At the checkout counter, I asked if they gave a messenger discount. When they found out I was a messenger, their energy hanged towards me. They became warm, friendly and helpful. So I purchased my items (got a discount) and left, and avoided this place at all costs. I went back a few times when I was in the area and needed a tube or tire, and each time it was the same story. Just a few weeks ago, I was in Pasadena with my younger brother. He just bought his first road bike, and is in that beginning stage getting into biking. So we were hitting up all the bike shops in the area, to look at stuff. We went into Velo to look at U-locks, and yup you guessed it, the same story. We were ignored. A guy walked by me and almost bumped into us. I was thinking what a rude customer...but then this "customer" went to the register to do something. So I asked the guy if he worked there, and he said yes with an attitude. I asked him where their U-locks were, and he pointed to them as if I was retarded and walked back to the repair area to talk to his coworkers. So my brother and I left without purchasing anything. If you are looking for a bikeshop go to: Orange 20 (At the corner of Melrose and Heliotrope) Open Road 60 N. Sierra Madra Blvd. read more

Awesome bike shop with a large selection and helpful/knowledgable staff. Bought my 3rd bike from there and couldn't be happier with the place, I would recommend this shop to everyone. Matt helped me with my BMC AC02 purchase and despite the store closing soon took the time to go over all of the details with me and help me understand everything. read more

Was looking for a killer deal on eBay, came across a great bike, turned out to be to small. Mathew asked what i was looking for in a bike, and what i wanted it,to do for me. We sized a couple of bikes for me, and landed on a felt 4f full carbon bike. Mathew also gave me a great deal! Mathew had his tech customized the components to meet my specific needs, with no attitude, what so ever. Very pleasurable buying experience. Thanks read more

I bought my first road bike here in May and returned yesterday to ask a few questions and receive my free tune up. The owner immediately remembered me and personally greeted me and took my bike. He listened to every question I had and was courteous and very helpful. The bike technician also took the time to show me aspects of the bike I was not aware of. I will definitely return here again and again! I highly recommend this place! read more

Hrach and his Son are the best.This bike shop tunes my bike every 6 months. The customer service is impeccable.Top quality shorts, Jerseys & Socks too. They are always giving me discounts accros the board to be competitive. That I like. read more

I came across this bike shop because I felt my bike needed a tune up. I met Raul, and victor. They helped me and they did a great job on my bike. Raul even told me about really awesome bike path's. read more

This is the second time I've gone to Velo to have my bike tuned up. The staff is always friendly, helpful and informative. Whatever you cycling needs are, they can help you. I bought my last two bicycles elsewhere, but when I'm ready for my next upgrade, Velo will be on the list. read more

Terrific bike shop. Local owners and good mechanics, not some national chain store. I had them repair and tune up two old 80s steel frame bikes (1985 Nishiki International, and Puch Marco Polo) as well as a 2006 Specialized TriCross and a 2012 Guru TT bike. Victor, one of their head mechanics, did a great job on them all. I've since bought some lights and bags and a rack there, and have been pleased with everything. This is your ideal Local Bike Shop--friendly, helpful, and local. read more

Great bike shop. Wide selection and good service. I tested out a nice hybrid bike which they set up nicely for me before riding. I didn't buy, but I might be back. read more

Purchased multiple bicycles from this shop for over 10 years. My first was a Specialized MTB and most recently a BMC road bike. I have worked with Hrach and his son Matt they are very good at what they do. They recommend the proper bike for my size and always come through with the service they provide. I highly recommend coming here for any biking related needs. read more

Excellent and friendly customer service, and the staff and owners are very knowledgeable. I was long overdue for a tuneup, and brought my not-so-new road bike in a month ago. They did a great job, and also properly identified issues with the chain and crankset. I had them replace the chain, but waited to have the work done on the crankset. I came back this week to have the crankset replaced in addition to a new stem, and my bike operates much much better now. They had to remove my cycling computer and front light to change out the stem, and reattached them with black zip ties to match my color scheme (I previously had clashing white ones on which was all that I had). They insisted on taking my bike out to my car for me, and treated me as if I had the latest and greatest $10k+ bike. Great experience overall, and worth the drive for me to go to their shop. read more

Velo Pasadena is one of the best bike stores I have been to. Hrach and his son, as well as the employees are very welcoming and helpful. The service is phenomenal, the store is well kept and maintained, and they offer great deals. I must say, Velo Pasadena has earned a lifetime customer. read more

Matt hooked me up with My Felt and all the gadgets to get me riding asap! Great service....took the time to size me up for the right bike while explaining to me about the difference in components. Great selection of quality bikes to go along with the knowledge they already have. Thanks Matt and Thanks VELO!! read more

As good as it gets is correct!!! Friendly store and friendly service I was there for about 45 minutes and every customer that walked in was welcomed jut like I was. Dante thanks for answering all my question and showing me the products I was asking about. Hrach you have an awesome store and and awesome employees and P.S thanks for taking care of me on that SRAM RED rear derailleur. I will most def be back soon read more

This store is amazing, great customer service, great products like helmets and jerseys. Just got a kit off the sale rack cheap and super high quality. The staff and mechanics are always willing to help and adjusted my derailer and trued wheels at a good price. Would highly recommend this shop. read more