We reached out based on good online reviews. We were in the market for new gas fireplace logs, and…read moreour fireplace needed some minor repairs. Our tech was on time, polite, professional, knowledgeable, and quick. He walked me through some different options at various pricing tiers. Via email, we finalized our project (they were, again, prompt and clear and happy to give us multiple options, with no upselling or hard selling), and they came out a week or two after. Quick install, explained everything, works perfectly. We will be reaching out again shortly for another project.

Rian and the team at The Pyroguys did an absolutely phenomenal job on my fireplace, and I couldn't…read morebe happier with the entire experience. From the very first conversation through project completion, they were knowledgeable, professional, and extremely easy to work with. They took the time to explain every step of the process, answered all of my questions, and made sure I felt confident in every decision. Communication was excellent throughout the project, with timely updates and clear expectations, which made the entire process stress-free. The quality of craftsmanship and attention to detail truly stand out, and the finished fireplace looks stunning--it completely transformed the space. Thank you to Rian and the entire Pyroguys team for delivering such outstanding work. I highly recommend them to anyone looking for great service and exceptional results.

Requested a quote and they were able to come out the same morning, which was a huge plus. Price was…read morereasonable, the job took about 35 minutes, and they were efficient and professional throughout. My dryer vent is on the roof and they handled that without any issues. They also cleaned up after themselves, which I really appreciated. Overall, a smooth and easy experience.

This is the second time I've used him, and he has been fantastic both times. The first time he came…read moreout, he did a full fireplace sweep and was extremely thorough, professional, and reasonably priced. Recently, I thought I might have a dead rat in my fireplace and was hoping for a same day appointment, but he wasn't available. I ended up calling another company, and they came out and immediately tried to upsell me on multiple expensive services. Something didn't feel right, so I decided to get a second opinion and called him back. When he came out, he did another fireplace sweep and also repaired cracks in both the exterior and interior of my fireplace. He took the time to carefully inspect everything and honestly told me those additional services the other company recommended were not necessary. I really appreciated his honesty and not trying to take advantage of the situation. His pricing is very fair, and his work is excellent. It's rare to find someone this honest, skilled, and trustworthy. I highly recommend him and will continue to use him in the future.

I called to inquire about service/ maintenance for my bedroom fireplace…read more From my first phone call requesting service to actually having the service done today was excellent! The lady on the phone was very informative, pleasant and polite, and was able to schedule me right away. Pedro was very professional, explained everything and very trustworthy. The gentleman helping him too did a great job as well! The people we bought our home from had left the paperwork from who they had service their fireplace and when I came across it, I thought well I'll give this company a try. I'm really glad I did! Customer service is excellent, which is very important to my husband and I. Also finding a company that you can trust, and that appreciates your business! I definitely 100% recommend!!!

I had an appt today. No show. No call. no text. No contact. I also took work off as I work…read morefull-time outside of my home.

Nice people and efficient. Jason is a pro. He worked…read morediligently on our project. Our fireplace is now back up and functioning well.

Had an awesome experience with Leo and the Pacific Fireside staff! Leo came by yesterday for an…read moreestimate and inspection of my existing fireplace and helped me choose the appropriate gas ceramic logs. They convinced me not to do an electrical fireplace insert. He was super helpful, professional, and just great to work with. He just came by to install the logs today and everything looks amazing!! He was super thorough and neat. Wouldn't hesitate to do business again with them in the future!

Came out to look at our chimney, told us our chimney was fine and usable. However, in asking…read morequestions about problem areas I noticed inside our chimney, which he missed, our chimney was then deemed unusable. He went on our roof to inspect the chimney and removed a temporary cover, dropped it over the side of our home. When I mentioned the cover is used to keep insects and rain from falling through, he said he'd be back to replace it. After he promised a quote with the different options, he stopped responding. I followed up a few times and he forgot who we were and asked me to send photos of our chimney so he could remember. I tried to follow up with him again and was ghosted by him. While he seems responsive at first, I think our chimney may have been an issue he's never seen before and didn't have experience with. I recommend using a more experienced company and one that's more responsive.

Had a great experience with Michael. Was able to get an appointment quickly to have my chimney…read moreinspected and cleaned before moving into our new place. Michael is incredibly knowledgeable about all things fireplace and chimney. He also gave some great recommendations on updating the fireplace to make the whole room look better. Would definitely recommend.

We couldn't be happier with this amazing local company! Chance came and fixed our terrible chimney…read moreand we've been enjoying our gorgeous fireplace ever since. He is extremely knowledgeable, friendly, and communicative. He clearly showed us what was wrong with our chimney, promptly emailed us the plan and costing, and we easily set up two days for him to come complete the project. We even felt comfortable leaving him alone in our house all day with our dog on Day 2! He cleaned up after himself and made the whole process so easy. This entire experience couldn't have gone better. Our only regret is not having this done sooner! This is a niche skill--he's carried on his family's business and there's no one I would more highly recommend for any fire place related services. Thanks, Chance!

We hired Super Sweep to service the decades old fireplace/chimney in our new house. Knowing we…read moredon't plan on using our fireplace, they suggested repairs applicable to us which included installing a new damper clamp and a new chimney cap. Pricing was very fair. Communication was also great throughout the process. We'd definitely use them again for our future chimney needs.

Very professional and very nice man. Did the home inspection package with camera. I am a real…read moreestate agent my first time using them and had a good experience with the tech. Property was in Cypress. shelly

I had these guys come out to do an inspection because I wanted a second opinion re an issue a…read moredifferent vendor identified. Overall I was pretty disappointed. -in the end they wouldn't even send me a written report or copies of the pics they took. -while on-site they really pressured me to agree to a bunch of repairs. Their repairs were also expensive. For example- they wanted $300+ to put some high heat mortar on the back side of my fireplace opening. This actually needed to be done but it was a tiny job. When I said I'd do it myself the vendor implied I was incapable without knowing I do small jobs like that all the time. I ended up doing the job myself for about $10 in materials and 30 mins of my time. -they told me my chimney needed a deep cleaning. Yet, unknown to them the chimney had been cleaned the week before. I asked them a few times- are you sure I need a cleaning?" Overall just not a great experience.

Jeremy was recommended by Okells Hermosa. he was on time, tidy and thorough. cleaned my fireplace…read more First time ever in more than 40 yrs. amazing what he removed. i watched during the process. used the camera too to inspect all the way up my 2 story fireplace chimney. He recommended repairs, which I postponed. when I called to tell him this he did not pressure me. very redpectful and professional.

I'm really blown away by the ethics of Jeremy. I researched for a chimney sweep company and there…read moreare many four or five star reviewed companies. But Jeremy was the only one that I could verify is a licensed and certified by CSIA (Chimney Service Institute of America). From our initial contact to communication about arrival time, Jeremy was courteous. He came out with Jason and they were both pleasant. Jeremy evaluated my fireplace and told me why they couldn't do a chimney sweep. I'm a total idiot not realizing that my fireplace is a self contained system. But Jeremy never made me feel bad. Instead, he explained very clearly what kind of system I have and how I can carefully clean it myself. And he did this all with no charge. He wouldn't take a service fee. I know he and Jason must've travelled a good distance to get to me but Jeremy said he didn't do any work for me and could not charge me. So they didn't do a chimney sweep for me but based on my interactions with this company, I would say they are reliable, prompt, and trustworthy. I would not hesitate to recommend them to a friend that needed this service.

We had a great experience with Philbrick's Chimney Sweep. We have two gas fireplaces (one on each…read morefloor, stacked vertically) that hadn't been used in over 10 years, and we wanted to get them cleaned and fully inspected before renting out our home. They were extremely thorough and professional throughout the entire process. They carefully cleaned and inspected both fireplaces, recommended and replaced the ember wool for one of the units that was clearly deteriorated, and provided a detailed condition report. We had previously noticed a slight odor when using the upstairs fireplace, so we especially appreciated how methodical they were in checking ventilation and ensuring everything was working properly. In the end, everything checked out and we received a clean bill of health, which gives us great peace of mind. The level of service, transparency, honesty, and attention to detail made it worthwhile. They did not upsell or use scare tactics, which we really appreciated. We'd much rather know everything was done right than cut corners on something safety-related or pay for unnecessary services. Overall, highly recommend if you're looking for a thorough, honest, and professional chimney and fireplace service. We wouldn't hesitate to use them again.

Integrity -- that's the word that best describes this business. Not only are the prices fair, but…read moreMike and his team are punctual, professional, and genuine. They left my home in immaculate condition and were extremely easy to communicate with--knowledgeable, straightforward, and respectful throughout the entire process. This is the second year in a row I've called in Philbrick's Chimney Sweep And Services for my 3 fireplaces I look forward to many more years working with them. Highly recommend.

I ended up hiring the chimney brothers to take care of my new gas log set install, they were on…read moretime. Did a great job and left my home cleaner than before!! I had a bad experience with a different chimney company at my mother in laws home, so I was first hesitant about having this service done. But Joseph arrived and I just knew I made the right choice, he was so patient explained the whole process and I felt very sure and had ease of mind with him. He came back a week later with the logs and finished the install very quickly. I hope this review reaches all of you guys! I'm so happy with my new gas log set and can't wait for a chilly evening to enjoy it! Don't forget to ask for Joseph! He's the best! Great value! Great service!

Chimney Brothers are fantastic! Joseph came out to our house for a consultation and about a week…read morelater was back to install a new gas system with ceramic logs that was 1,000 times better than the existing system. He was super professional, courteous and performed excellent, clean work. We are beyond thrilled with the results. Thank you guys!