I was very pleased with the service provided by The PyroGuy. From the scheduling of the service to…read morethe successful repair. I was especially happy with Mike, the technician! I will use this company and technician again, when and if needed!

The Pyro Guy is great. Service was as promised and timely. Very professional. Highly recommendedread more

We had a great experience with Philbrick's Chimney Sweep. We have two gas fireplaces (one on each…read morefloor, stacked vertically) that hadn't been used in over 10 years, and we wanted to get them cleaned and fully inspected before renting out our home. They were extremely thorough and professional throughout the entire process. They carefully cleaned and inspected both fireplaces, recommended and replaced the ember wool for one of the units that was clearly deteriorated, and provided a detailed condition report. We had previously noticed a slight odor when using the upstairs fireplace, so we especially appreciated how methodical they were in checking ventilation and ensuring everything was working properly. In the end, everything checked out and we received a clean bill of health, which gives us great peace of mind. The level of service, transparency, honesty, and attention to detail made it worthwhile. They did not upsell or use scare tactics, which we really appreciated. We'd much rather know everything was done right than cut corners on something safety-related or pay for unnecessary services. Overall, highly recommend if you're looking for a thorough, honest, and professional chimney and fireplace service. We wouldn't hesitate to use them again.

Integrity -- that's the word that best describes this business. Not only are the prices fair, but…read moreMike and his team are punctual, professional, and genuine. They left my home in immaculate condition and were extremely easy to communicate with--knowledgeable, straightforward, and respectful throughout the entire process. This is the second year in a row I've called in Philbrick's Chimney Sweep And Services for my 3 fireplaces I look forward to many more years working with them. Highly recommend.

We recently purchased a home and during our inspection were told the part we needed was virtually…read moreimpossible to source -- and that we'd likely need to replace the entire chimney. After connecting with the company on Yelp, I sent over the full inspection report ahead of the appointment. Before even arriving, Joseph had already reviewed everything thoroughly and came prepared with thoughtful answers to all of our questions. When access issues prevented him from completing the inspection on the first visit, he promptly returned the following week to finish the assessment without hesitation. Not only was he able to track down the replacement part, but he ultimately saved us a ton of money by avoiding a full chimney replacement. He returned the following week to complete the repair, and the entire experience was seamless from start to finish. Joseph was honest, responsive, incredibly kind, and professional throughout the entire process. He cleaned up carefully after the work was completed and made what initially felt like a very stressful situation feel manageable. We would absolutely work with him again and highly recommend him to anyone looking for trustworthy chimney or fireplace work. Great value and great service.

I am buying a property and needed an inspection. They came out the next day, did the inspection and…read moredid a minor error. I thought this was going to be thousands of dollars and it was a quick fix. They did a great job, answered all my questions and were so kind. I would highly recommend them as they are very knowledgeable and efficient

I have an old-school wood-burning fireplace that had never been properly serviced, so every winter…read moresmoke would seep into the house. Michael inspected the chimney with a camera and quickly found the problems. The original damper was mounted low and blocked much of the smoke chamber, the smoke chamber itself was rough and poorly shaped, and the deteriorated flue liner left large gaps that disrupted the draft. Rather than simply repairing the chimney, he completely re-engineered how it worked. He removed the old damper and installed a top-sealing damper, enlarged and reshaped the opening into the smoke chamber, then rebuilt and smoothed the chamber so the smoke could flow cleanly and efficiently into the flue. The result is remarkable. He took a 50-year-old chimney and made it work better than new. For the first time since we've owned the house, the fireplace drafts perfectly without a trace of smoke entering the room. As a bonus, it looks fantastic too. His crew was equally impressive. They paid attention to every detail, and even though chimney work is inherently messy, they sealed off the entire work area with plastic and left the house absolutely spotless. I'm incredibly grateful I found Michael. It's rare to find someone who combines this level of technical expertise, craftsmanship, professionalism, and genuine enthusiasm for his work. He clearly loves what he does, and it shows in every detail. It's also a reminder of what's been lost. Today, so much of construction is about replacing rather than restoring, and many fireplaces and chimneys arrive as prefabricated systems assembled from factory-made parts. There's nothing quite like finding a true mason who understands how a traditional masonry chimney is supposed to work and has the skill to improve it rather than simply replace it. Craftsmen like Michael are becoming a rare breed, and I'm grateful there are still artisans who take this much pride in their work.

Michael and his team are wonderful! I wouldn't bother hiring anyone else for any work needed to our…read morefireplace and chimney. I first reached out to Michael for an inspection when we were in escrow on our home. The home was built in 1967 and nothing had been done to the fireplace/chimney since then. He was incredibly thorough in his inspection and report, to the point that both the seller agent and our agent asked how I found such a good inspector. His quote for repairs was extremely fair and his detail helped us get a credit for the repairs needed. Fast forward to once we moved in, I reached out to Michael to schedule and he was able to get his team out less than a week later. It was over summer, so I would guess in fall/winter, it's likely a longer lead time, but he's extremely nice and accommodating so I'm sure he helps people if they are in a bind. Michael said it would take 2 days to complete the work, which it did (this is honestly refreshing because usually people quote less time and then end up going over), his guys were prompt and did a great job on all the work. They cleaned up after themselves and left the space looking just the way it was before they came. Michael then came out at the end to check out the work and ensure it was up to his standards. He installed faux wood logs and charged exactly what he paid, he didn't upsell us or anything. 10/10 would recommend!

I'm really blown away by the ethics of Jeremy. I researched for a chimney sweep company and there…read moreare many four or five star reviewed companies. But Jeremy was the only one that I could verify is a licensed and certified by CSIA (Chimney Service Institute of America). From our initial contact to communication about arrival time, Jeremy was courteous. He came out with Jason and they were both pleasant. Jeremy evaluated my fireplace and told me why they couldn't do a chimney sweep. I'm a total idiot not realizing that my fireplace is a self contained system. But Jeremy never made me feel bad. Instead, he explained very clearly what kind of system I have and how I can carefully clean it myself. And he did this all with no charge. He wouldn't take a service fee. I know he and Jason must've travelled a good distance to get to me but Jeremy said he didn't do any work for me and could not charge me. So they didn't do a chimney sweep for me but based on my interactions with this company, I would say they are reliable, prompt, and trustworthy. I would not hesitate to recommend them to a friend that needed this service.

Jeremy was recommended by Okells Hermosa. he was on time, tidy and thorough. cleaned my fireplace…read more First time ever in more than 40 yrs. amazing what he removed. i watched during the process. used the camera too to inspect all the way up my 2 story fireplace chimney. He recommended repairs, which I postponed. when I called to tell him this he did not pressure me. very redpectful and professional.

Great experience, fast service, very professional and well done, will definitely hire again.read more

Chimney Brothers are fantastic! Joseph came out to our house for a consultation and about a week…read morelater was back to install a new gas system with ceramic logs that was 1,000 times better than the existing system. He was super professional, courteous and performed excellent, clean work. We are beyond thrilled with the results. Thank you guys!

steve is not just honest, he's also amicable, likable, and dependable…read more will only use him for any of my chimney issues moving forward.

He came at 4:30 and stayed til 9. Did not complete job- waiting for a new motherboard. Dedication…read moreand determination. Worked hard!

So happy to have found Fireplace 911. Starting with Linda (my first point of phone contact), to…read moreRenzo (owner), and Jorge (technician) - communication was excellent, as was attention to detail and cleanliness. This was for a rental property with new tenants scheduled to do a walk-through and sign lease agreement in a few days. After two months of repairs and improvements, I thought everything was ready to go - until I started taking photos and realized the gas-log fireplaces were in need of cleaning and resetting. In a bit of a panic, I turned to Yelp (as owners of my previous fireplace maintenance company had retired) and chose Fireplace 911 - in part due to their positive online reviews, and also to help support a local business. I could not have asked for a better experience and will continue to call upon Fireplace 911 going forward. Thank you so much for fitting me in, and to Jorge for doing an excellent job.

Updated Review: 5 Stars UPDATE (Editing my original review…read moreafter service completion): I am officially updating my review because FirePlace 911 truly went above and beyond to make things right. After my initial scheduling frustrations, the business owner, Renzo, personally stepped in. He called me immediately after the job was finished and apologized sincerely multiple times for the previous communication issues. The Results: The actual work performed was fantastic. They completed a full refurbishment that included: - Deep Cleaning: Both the chimney and the fireplace are spotless. - Aesthetic Upgrades: They repainted the interior, making it look brand new. - Smart Functionality: They installed new parts and integrated a wall switch system. Now, as long as the pilot light is on, I can start a fire with a simple flick of a switch. Incredibly convenient for my tenants. The finishing quality is top-tier. Seeing the final product and experiencing Renzo's commitment to customer satisfaction completely changed my perspective. It's rare to find a business that takes feedback this seriously and delivers such high-quality craftsmanship. I now highly recommend FirePlace 911 to anyone needing fireplace experts. Thank you again for the hard work, Renzo! ------------------------------------------- Original Post - Rating: (1/10) I am incredibly disappointed with the lack of professionalism and total disregard for my time shown by Fireplace911. Initially, I was happy to be flexible. We had a Tuesday appointment that they needed to reschedule due to a technician's family emergency. I completely understand that life happens and was happy to accommodate them. However, the experience went downhill quickly from there: * Reschedule #1: We moved the appointment to Friday at 11:00 AM. * Reschedule #2: On the day of, they requested to move the 11:00 AM slot to 2:00 PM. I agreed. * The No-Show: They failed to arrive at 2:00 PM and did not show up until 5:00 PM. This was not just a personal inconvenience; this was for an investment property with a tenant waiting. Because of this company's poor time management and lack of communication, I was forced to apologize repeatedly to my tenant for the delay. There is a fine line between a genuine emergency and simple laziness. Changing a time twice and then showing up three hours late for the second window is unacceptable in a professional setting. I highly recommend looking elsewhere for your fireplace needs.