Rian came out to repair my fireplace after two failed attempts by another company. Eventhough the…read morevisit didn't resolve the issue, he was very professional, knowledgeable and personable regarding the assurance that the fireplace would be fixed. He reached out to the manufacturer and kept them updated with the repair order. He followed up with a text to keep me informed on a follow up visit. It's rare to find a person who has this degree of customer service.

We reached out based on good online reviews. We were in the market for new gas fireplace logs, and…read moreour fireplace needed some minor repairs. Our tech was on time, polite, professional, knowledgeable, and quick. He walked me through some different options at various pricing tiers. Via email, we finalized our project (they were, again, prompt and clear and happy to give us multiple options, with no upselling or hard selling), and they came out a week or two after. Quick install, explained everything, works perfectly. We will be reaching out again shortly for another project.

We cannot recommend Chance and Super Sweep Chimney Service enough!…read moreFrom the very beginning, Chance was professional, kind, and kept us informed every step of the process. There was a delay in manufacturing our custom chimney cap, and instead of leaving us wondering, he proactively kept us updated the entire time. One thing we appreciated most was that he never treated us like we didn't understand. He took the time to explain exactly what was going on inside our chimney, why certain repairs were recommended, and what could happen if they were ignored. Even better, he never pressured us into spending more money. He laid out several options, explained the pros and cons of each, prioritized what was most important, and let us make the decision based on our budget. At no point did it feel like he was trying to make a sale. It truly felt like he was trying to help us make the best decision for our home. We also had a specific vision for our chimney cap. We showed Chance a photo, and he had a custom cap fabricated that matched exactly what we wanted. His measurements were so precise that it fit like a glove, and honestly, it looks incredible. The little things really stood out too. I happened to see one of our nosy neighbors talking to him while he was working. Chance was incredibly kind and gracious, but he also respected our privacy and didn't share details about the work being done. When he needed to use our hose to mix materials, he rolled it back up and put it away exactly where he found it. That may seem like a small thing, but after dealing with so many contractors who leave a mess or treat your property carelessly, those little acts of respect really mean something. Chance is truly a class act. We only wish every contractor operated with the same level of professionalism, honesty, communication, and respect. If you need chimney work done, call Chance of Super Sweep Chimney Service. Five stars all the way.

We couldn't be happier with this amazing local company! Chance came and fixed our terrible chimney…read moreand we've been enjoying our gorgeous fireplace ever since. He is extremely knowledgeable, friendly, and communicative. He clearly showed us what was wrong with our chimney, promptly emailed us the plan and costing, and we easily set up two days for him to come complete the project. We even felt comfortable leaving him alone in our house all day with our dog on Day 2! He cleaned up after himself and made the whole process so easy. This entire experience couldn't have gone better. Our only regret is not having this done sooner! This is a niche skill--he's carried on his family's business and there's no one I would more highly recommend for any fire place related services. Thanks, Chance!

Owner Mike Philbrick did an amazing job for a very fair price. My fireplace had not been maintained…read morein a very long time. Mike cleaned the firebox and flue, checked the damper, sealed the flashing, pointed the bricks above the roofline, replaced the crown and reinstalled the cap that had blown off. I could not be happier with the work, pricing and cleanliness of the job! Integrity and a true professional are the words that best describe Mike. If you need work done on your chimney, Mike is absolutely the guy to call. He's also a super nice guy and explained the work needed and the cost before he started. 6 stars out of 5, thanks so much Mike!! See you in a year!

Integrity -- that's the word that best describes this business. Not only are the prices fair, but…read moreMike and his team are punctual, professional, and genuine. They left my home in immaculate condition and were extremely easy to communicate with--knowledgeable, straightforward, and respectful throughout the entire process. This is the second year in a row I've called in Philbrick's Chimney Sweep And Services for my 3 fireplaces I look forward to many more years working with them. Highly recommend.

Reached out to this company because I have two fire pits and a built in bbq pit that were all…read morehaving issues (the joy of home ownership). I forget his name, but whoever I spoke with was very honest upfront that my pits were too small of jobs for him to work on but he referred me to someone for both pits and the bbq as well. His recommendation was Dan who came out and took a look at all 3 things. I believe Dan is with another company, if he or anyone from this company know please kindly reply to this post and inform what company that is! Dan was fantastic, gave me costs and showed me the issues then and there. He also looked at my pit in my front courtyard and was able to solve the minor issue at no charge, simple fix. I decided I didn't want my backyard fire pit fixed because the front one is much nicer and now that it is fixed I doubt I will ever use the one in my backyard--another project yay. Will have to demo it one day. Dan then fixed the bbq and it now looks incredible and works great. I have since used it a handful of times with no issues. Great company, great communication, honest and fair pricing. Highly recommend. Two thumbs up (Will try to upload pics of bbq before and after soon)

Disappointed with Product Quality and Durability…read more I had high hopes for HB fire pits when I purchased my fireplace, but unfortunately, my experience has been disappointing. After only 1.5 years, the unit has already stopped working properly, which is unacceptable for such an expensive investment. Despite following all maintenance recommendations, I've had issues with burner failure, electrical and remote. When I reached out the owner, he was very unhelpful, unresponsive and extremely rude every time I was able to get hold of him. A fireplace should last much longer than this, and I would not recommend HB FIRE PITS based on my experience. If you're considering purchasing from them, I strongly suggest looking into other options or ensuring you get an extended warranty. Also my next-door neighbor also purchase the same fireplace like mine at the same time, and she's been having many problems with the hardware and the owner. I am extremely disappointed with the customer service from HB fire pits, especially from the owner. When my fireplace started having issues, I reached out for repairs and maintenance, expecting professional assistance. Instead, I was met with rudeness, dismissiveness, and a complete lack of concern for customer satisfaction. Rather than standing behind their product and helping to resolve the problem, the owner was unhelpful and unwilling to take responsibility. Calls and messages were ignored or met with short, unprofessional responses. When I finally did get a response, it was clear they were more interested in avoiding the issue rather than actually fixing it. A company is only as good as its customer service, and unfortunately, HB Fire Pits fails in that regard. I would strongly advise others to look elsewhere for a fireplace company that actually values its customers and stands behind its products.

So happy to have found Fireplace 911. Starting with Linda (my first point of phone contact), to…read moreRenzo (owner), and Jorge (technician) - communication was excellent, as was attention to detail and cleanliness. This was for a rental property with new tenants scheduled to do a walk-through and sign lease agreement in a few days. After two months of repairs and improvements, I thought everything was ready to go - until I started taking photos and realized the gas-log fireplaces were in need of cleaning and resetting. In a bit of a panic, I turned to Yelp (as owners of my previous fireplace maintenance company had retired) and chose Fireplace 911 - in part due to their positive online reviews, and also to help support a local business. I could not have asked for a better experience and will continue to call upon Fireplace 911 going forward. Thank you so much for fitting me in, and to Jorge for doing an excellent job.

Updated Review: 5 Stars UPDATE (Editing my original review…read moreafter service completion): I am officially updating my review because FirePlace 911 truly went above and beyond to make things right. After my initial scheduling frustrations, the business owner, Renzo, personally stepped in. He called me immediately after the job was finished and apologized sincerely multiple times for the previous communication issues. The Results: The actual work performed was fantastic. They completed a full refurbishment that included: - Deep Cleaning: Both the chimney and the fireplace are spotless. - Aesthetic Upgrades: They repainted the interior, making it look brand new. - Smart Functionality: They installed new parts and integrated a wall switch system. Now, as long as the pilot light is on, I can start a fire with a simple flick of a switch. Incredibly convenient for my tenants. The finishing quality is top-tier. Seeing the final product and experiencing Renzo's commitment to customer satisfaction completely changed my perspective. It's rare to find a business that takes feedback this seriously and delivers such high-quality craftsmanship. I now highly recommend FirePlace 911 to anyone needing fireplace experts. Thank you again for the hard work, Renzo! ------------------------------------------- Original Post - Rating: (1/10) I am incredibly disappointed with the lack of professionalism and total disregard for my time shown by Fireplace911. Initially, I was happy to be flexible. We had a Tuesday appointment that they needed to reschedule due to a technician's family emergency. I completely understand that life happens and was happy to accommodate them. However, the experience went downhill quickly from there: * Reschedule #1: We moved the appointment to Friday at 11:00 AM. * Reschedule #2: On the day of, they requested to move the 11:00 AM slot to 2:00 PM. I agreed. * The No-Show: They failed to arrive at 2:00 PM and did not show up until 5:00 PM. This was not just a personal inconvenience; this was for an investment property with a tenant waiting. Because of this company's poor time management and lack of communication, I was forced to apologize repeatedly to my tenant for the delay. There is a fine line between a genuine emergency and simple laziness. Changing a time twice and then showing up three hours late for the second window is unacceptable in a professional setting. I highly recommend looking elsewhere for your fireplace needs.

A great job and my tenant is happy with the result. The price was reasonable and the service was…read moredone as quoted.

Originally I called him last month to regrout outdoor stairs tile. In the course of removing the…read moregrout , he said that the underlayment was water damaged and he removed 5 treads of tile to explore and possibly replace the undergarment. It was water damaged, and the risers and the treads had to be replaced. However, he "doesn't do wood "so I had to engage someone else to replace the plywood on the risers and the treads, which I did. He returned and we went jointly to Dahl tile to have me buy some Triton water board and some red guard for waterproofing. He wanted me to use a Schluter metal edge guard as opposed to replicating the original 45° mitered edge where the riser tile and the tread tile come together in a grouted joint. That design change ( which is easier on the installer) would result in a metal half inch rim /strip running across the top of all the stairs risers . I have quite a bit of this tile inside and outside my house and it's all done in that tile edge to tile edge fashion without an intervening and visible metal strip He said he's unable to adjust his tile saw to that 45 degree angle and was not gonna be able to apply the tile in the original angled edge to angled edge configuration withOUT the Schluter edge. I asked him why he's telling me after he had removed the tile and a visit to the Dahl tile that he could not install the tile in the original configuration . He became annoyed and agitated and essentially walked off from the job site at 10am with the removed tile and 5 buckets of trash and a stack of unused triton board that I had paid for (that he did not fully install ) .,,,, just sitting there on my patio I never heard from him again. I never had anybody walk off a job site like that , especially after getting that deep into the job. Maybe he is good with grout repair ... Doubt I will ever know .

Having a mantel installed by this very talented man added tremendously to the esthetics of my…read moreliving room and value to my home. I cannot express how many compliments I have received and how happy I am with my mantel. Thank you Mantel Guy!

Ralph made a great mantel for our home. Looks great, sturdy. Definitely recommend, sad he's…read moreretired. Appreciate he came out of retirement for this project.

Joseph was awesome. He came out to inspect the chimney on our first home and was on time, friendly…read moreand super knowledgeable. He walked us through everything, explained why the chimney needed a cleaning, and pointed out that the galvanized chase cover should be replaced to help prevent future water damage. As first-time homeowners, we really appreciated how informative and thorough he was. He took the time to answer all of our questions and explain everything in a way that was easy to understand. We left feeling much more confident and would definitely recommend Joseph and The Chimney Brothers!

Joseph came to the house on time and inspected our chimney. After a brief discussion we agreed it…read moreneeded to be swept and the gas logs replaced. Joseph indicated he could not preform the work that day so we scheduled the work for the following day. Joseph arrived early and did an outstanding job. He was thorough, detailed and quick. He did a great job and I was impressed with his work. He's a super nice guy and worked hard to get the job done quickly and accurately. The before and after pictures were incredibly helpful. I'd recommend Joseph any time. Thank you Joseph.

I had a fantastic experience with Fireplace Freddie and would highly recommend them to anyone…read moreneeding chimney or fireplace work. They performed repairs on the chimney of my home in Glendale, and their expertise was evident from start to finish. After the initial inspection, they developed a plan to repair the chimney, including the flue and smoke chamber. However, when the technicians arrived to begin the work, they suggested a different approach: installing a new stainless steel chimney liner instead of repairing the existing flue tile mortar joints. After discussing the options with them, I agreed that the new liner was the better solution. What really impressed me was that Fireplace Freddie completed the new installation at no additional charge, even though it involved more work and took longer than originally planned. They clearly cared more about doing the job right than simply sticking to the original scope of work. After the repairs were completed, they came back to inspect everything and make sure the work had been done properly. They also repainted the fireplace, making it look brand new again! Everyone I worked with, from the initial inspection through the final follow-up, was fantastic. They were professional, knowledgeable, and genuinely a pleasure to work with. It's refreshing to find a company that takes such pride in its work and stands behind what it does. I couldn't be happier with the experience and would absolutely recommend Fireplace Freddie!

I reached out to Fireplace Freddie via Yelp to get a quote on a new Chimney Cap and 2 Dampers. The…read morerepresentative from this Company communicated via Yelp's message system and asked a lot of questions. Then gave me a lot of information that I had not asked for. In any case I did not feel comfortable with the communication I received. I was not looking for an educational course on Chimneys. I went with another Vendor that Yelp had recommended and I am very happy with the service and communication they provided.

Called for an Estimate on a New Chimnney Cap. & Dampers. No…read morerepairs, just an Installation of a Chimnney Cap & Dampers. They wanted to charge an $80.00 fee for an Estimate.

I called this morning needing a quick service call since I sold my home and the gas fireplace would…read morenot ignite. Jeff was here this afternoon and within 5 min identified and problem and fixed it! He was so very nice also. Thank you Jeff!