So happy to have found Fireplace 911. Starting with Linda (my first point of phone contact), to Renzo (owner), and Jorge (technician) - communication was excellent, as was attention to detail and cleanliness. This was for a rental property with new tenants scheduled to do a walk-through and sign lease agreement in a few days. After two months of repairs and improvements, I thought everything was ready to go - until I started taking photos and realized the gas-log fireplaces were in need of cleaning and resetting. In a bit of a panic, I turned to Yelp (as owners of my previous fireplace maintenance company had retired) and chose Fireplace 911 - in part due to their positive online reviews, and also to help support a local business. I could not have asked for a better experience and will continue to call upon Fireplace 911 going forward. Thank you so much for fitting me in, and to Jorge for doing an excellent job. read more

Updated Review: 5 Stars UPDATE (Editing my original review after service completion): I am officially updating my review because FirePlace 911 truly went above and beyond to make things right. After my initial scheduling frustrations, the business owner, Renzo, personally stepped in. He called me immediately after the job was finished and apologized sincerely multiple times for the previous communication issues. The Results: The actual work performed was fantastic. They completed a full refurbishment that included: - Deep Cleaning: Both the chimney and the fireplace are spotless. - Aesthetic Upgrades: They repainted the interior, making it look brand new. - Smart Functionality: They installed new parts and integrated a wall switch system. Now, as long as the pilot light is on, I can start a fire with a simple flick of a switch. Incredibly convenient for my tenants. The finishing quality is top-tier. Seeing the final product and experiencing Renzo's commitment to customer satisfaction completely changed my perspective. It's rare to find a business that takes feedback this seriously and delivers such high-quality craftsmanship. I now highly recommend FirePlace 911 to anyone needing fireplace experts. Thank you again for the hard work, Renzo! ------------------------------------------- Original Post - Rating: (1/10) I am incredibly disappointed with the lack of professionalism and total disregard for my time shown by Fireplace911. Initially, I was happy to be flexible. We had a Tuesday appointment that they needed to reschedule due to a technician's family emergency. I completely understand that life happens and was happy to accommodate them. However, the experience went downhill quickly from there: * Reschedule #1: We moved the appointment to Friday at 11:00 AM. * Reschedule #2: On the day of, they requested to move the 11:00 AM slot to 2:00 PM. I agreed. * The No-Show: They failed to arrive at 2:00 PM and did not show up until 5:00 PM. This was not just a personal inconvenience; this was for an investment property with a tenant waiting. Because of this company's poor time management and lack of communication, I was forced to apologize repeatedly to my tenant for the delay. There is a fine line between a genuine emergency and simple laziness. Changing a time twice and then showing up three hours late for the second window is unacceptable in a professional setting. I highly recommend looking elsewhere for your fireplace needs. read more

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We used Fireplace 911 after purchasing our new home. We had done a fireplace inspection previously and they gave us a quote based on the inspection report. We had 2 fireplaces with different needs to become operational. They provided a detailed quote (they were middle of the pack price wise). Arrived right on time. Good communication. The workers were kind, knowledgeable and cleaned up after themselves fabulously!! Out of all the different repair companies we had to help our house become move in ready, they were at the top. Highly recommend! read more

Great service from a responsive team. I have a very old gas fireplace that hadn't been turned on for years - Fireplace911 gave me options on how to proceed and cleaned, repainted, and capped the gas line since we aren't looking to use the fireplace. Neat, artistic-minded, and worry-free. Would use again any time! read more

Fantastic service! Quick communication, on time scheduling and arrivals, and nice workers. They repaired an old fireplace, made it safe, and worked rain and shine in this tough job. Highly recommend! read more

I am so pleased to be working with this vendor. They were so professional on every single level; communication, conveying their knowledge in a way that's easy to understand, fair pricing, on time and they know their trade very well. I was referred to them by my trusted fireplace inspector who spoke very highly of them and the experience did not disappoint. I cannot recommend them highly enough. As an estate manager, I've used them in a few clients homes as well as my own home where they were able to diagnose and fix an issue with my outdoor fire pit. Reyna in the office is fantastic and Reza and Renzo, the techs are truly excellent providing highly skilled service. Very grateful to have found this awesome company! read more

This is a late review. But the company and service man were so helpful and wonderful to work with. I highly recommend them.

I have used these guys on 3 different occasions. They have been very fair, very prompt, and very helpful. Communication was quick and easy. read more

Honest and reliable! Had my fire place and chimney refurbished with Fireplace 911. They did it all in a timely manner with great communication. After 6months, the paint was starting to fade, so I called the company, and Renzo came back free of charge and placed a new burner in that is smaller and better for my fire place , and repainted the fire place walls free of charge. Great company! I highly recommend them. read more

Fireplace 911 - New Fireplace - Fireplace Services Near Me - Van Nuys, California

5 stars for the prompt response to make an appointment, follow up reminders for the appointment, notice of exact arrival time within 30 minutes of arrival, courtesy of wearing booties inside the house, great job cleaning the chimney. Best job to date. They really know their business & fair price. Highly recommend Fireplace 911. read more

Fireplace 911 was excellent help. We needed a chimney rebuild rather than just a cleaning. We trusted them with the project because of their excellent communication and skilled staff. The project was done in the time frame expected as well. Fireplace 911 finished the job making sure our expectations were met. You can trust this company and staff.with your problem or project. A pleasure to work with. read more

Fireplace 911 - New chimney. - Fireplace Services Near Me - Van Nuys, California

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Could not be more satisfied with Fireplace 911. I called them because of an ongoing smoke problem. Renzo came out and diagnosed the problem and now our fireplace drafts perfect! On top of that the entire process could not have been any better. The communication, skilled labor, and fair price was so professional. I highly recommend Renzo, I'm so happy to have a fireplace that actually works. Thank you Renzo and to your entire team to make our home perfect. Fireplace 911 really is the real deal! Bill and Elizabeth Glendale read more

Milan and George did an outstanding job in inspecting and cleaning my fireplace and chimney. They were prompt and produced a full report for issues with chimney. We resolved few issues but there are few left. I highly recommend this company with these guys and Renzo and their very friendly customer service personal Reyna. Never regret hiring them. read more

Renzo responded quickly and repaired our older gas fireplace. Will definitely recommend.

We hired fireplace 911 to do some major work on our two fireplaces. They had to rebuild the chimney crown, repair exterior brick joints, and apply an exterior treatment with water repellent. The dampers were replaced, the flues and flue joints were repaired and sealed, and the smoke chamber and surrounding areas of the flue were repaired and gaps were filled. The entire chimney pathway was then coated with high temp mortar material. We then did an update to the look of the two fireplaces. Renzo was great in researching potential alternative solutions and presenting us with the available options. He was patient and honest in responding to my many questions. We could not recommend fireplace 911 more. We were so impressed by Renzo and his crew whose professionalism, excellent workmanship, and attention to detail were impressive. read more

After explaining some issues I had with the original service, this business was very pro-active in responding. They sent an expert team who went over my two gas fireplaces with me, showed me the shutoff valves, and explained the procedure for summer shut off that would prevent the gas leak issues I had experienced. They also replaced two ignition modules that were weaker than they should have been, which may also help. The underlying issue -- that gas fireplace units apparently don't come with an automatic gas shutoff if they are not burning -- is still there. If you turn them on and for some reason they don't ignite, the gas will run forever, as I learned with a large gas bill after one unit was accidentally turned on without my knowledge! But that's not on Fireplace 911, but rather on the manufacturers and the building code, I guess. I'm happy now with the outcome. The team that came today, headed by David, was knowledgable and patient and listened well, which I appreciated. read more

Highly recommend Renzo and his team. They want to be sure the job is done right and work to make sure that is the case. Overall great service and responsive! read more

Communicative, great customer service. We had some rescheduling issues at first but overall glad with their services.

Renzo and his team at Fireplace 911 were professional and wonderful to work with. We have used them twice now to make the needed repairs to our living room fireplace and chimney as well family room wood-burning stove. With quotes from others, their pricing was very reasonable. They provided a clear proposal and contract, came on time, were easy to communicate with and did a skillful job completing the work and cleaning up after. We are so excited to have two safe fireplaces to confidently use this winter season and make memories. Highly recommend! read more

Fireplace 911 - Our Norwegian Jotul stove was brought back to life. - Fireplace Services Near Me - Van Nuys, California

We rarely hire contractors without a personal recommendation and Fireplace 911 was no exception. Renzo was referred to us by our roofer, whom we trust. Renzo inspected and repaired our chimney and we were very happy with the work he did. He left our roof and home clean--with no trace of materials, debris, trash, etc., which was refreshing. We highly recommend Fireplace 911. read more

Thank you Renzo! Outstanding service, easy communication, everyone in the company is so polite. The last guy that did the last check is so kind and polite. Renzo was always ready to help and answer my question. Couldn't have picked a better company. read more

Great pricing, knowledgeable and very responsive. They are true professionals. Highly recommended

Showed up on time and provided good service. I will use this business again and can highly recommend it.

I had originally wanted a gas heating stove. However, there was a problem with the manufacturer. I didn't like any fireplaces I liked that fit my over 100 year old home. Renzo pointed out that they could convert my mock fireplace into a gas fireplace using an insert. Finished job is more than I hoped for. They were great at communicating and gave me a great value. They left everything immaculate. Everyone I dealt with at Fireplace 911 did everything they could to make sure I was happy. This was a trouble free experience with this contractor, which is rare. read more

Fireplace 911 is the company I will always use when it comes to chimneys and fireplaces. Renzo is very professional, kind and explains everything very well. The work performed on our chimney by him, Felipe and Alberto was excellent. read more

I accidentally called Fireplace 911 when I meant to get an estimate to repair my cracked fireplace. They were very gracious when they contacted me, so I decided to let them come over and give me an estimate. They arrived on time and thoroughly explained the extent of the damage. They gave me two options depending on my budget. I was very happy with their work and gladly recommend their services to anyone. I'm happy about the "wrong" call I made. read more

Fireplace 911 is the real deal. We have a wood burning fire place that never worked from the day we bought the house. It constantly smoked the house and we were not able to use it. We had several different companies look at it, inspect it but none was able to really commit and give us a solution. Renzo came , diagnosed the problem and in three days they were able to fix it. We are so very grateful for their services and expertise. We highly recommend them. read more

Absolutely amazing team (Julio and George). They were able to repair my chimney from the extensive earthquake damage and redo my crown and put a cap on it. Awesome team, fair pricing! read more

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Armed with a catchy name, fireplace 911 stayed true to its name. Just like dialing 911 Renzo and his team responded to my emergency I was having with my fireplace immediately. Unlike many other fireplace companies I called before contacting Renzo he was able to asses my needs quickly and compassionately. All in one call I was given a quote, an assurance that Fireplace 911 would arrive on time and addressed my need for immediate service. Once arrived, fireplace 911 showed up looking professional with their utility truck and dress and with a can do attitude went to work. In no time my issues was solved and taken care of. The best part was compared to other companies that either wanted to charge me a "come and look" fee before doing any work or giving an extremely high quote FP911 came in well below any other quote I received. The combination of great service and a great price equals a great feeling in the end. Will definitely hire again for future needs. 5*'s read more

Reza was great. Originally was scheduled for a Saturday, called me with last minute availability earlier in the week. My gas fireplace had not been working for a few months. I had called the original installers, and they wanted to charge me $500 just to come take a look, and then the repair parts and labor would've been extra. For $300 flat fee, Reza came out, took everything apart, fixed it, showed me how to fix it myself the next time, and even cleaned the glass for me. Super professional, super clean... if I ever have any other issues, he will definitely be my go to. read more

Fireplace 911 exceeded my expectations in cleaning my wood stove and flu. The technician they sent -- George -- was both thorough and clean. I'm a neat freak and couldn't find anything dirty after he finished. Reasonable price, great service, nice people. Recommended! read more

This review is long overdue. I called Renzo's company came to diagnose the rain leak in both chimneys in January 2024 and he was able identified all the things were done wrong by of the previous chimney repair company just six months ago ( Chimeny Cricket, please be vary careful about this company at all cost.) Renzo very quickly and professionally noted three things done wrong. - the Caps were too small, - the Chase cover's slope was wrong so there was water puddle on the top of the chase cover, -and the chimney flue pipes were too short ( another company also confirmed the same findings. One more company was not as quick and clear like Renzo in identifying all the problem, even their yelp rating are in #1 ranking when I searched. I did a tons of homework and with so many questions to Renzo about the project to validate all these. I did not take people's word after got burned by Chimeny cricket company. ) - - Renzo's office staff were also very nice and professional when I had to cancel the first call after I got sick. They were genuinely nice and accommodating on scheduling. - One can immediately tell after meeting Renzo that he is such a straight forward guy, and knows his work really well, and he is also very transparent in his answers. His working crews are also nice to work with. Since I was wronged by the previous contractor, so I have been quite uneasy and being extra careful, and trying to understand the details of the repair as U may could have imagined in advance before hiring another one. I have asked many rounds of questions to Renzo, he repeatedly and consistently answered all my questions. This is such a great testament to Renzo's professionalism in customer support! Even with some very tough question I have had again due to the bad Contractor before this, Renzo's office answered me professionally and showed their understanding for where I came from before I hired them for the repair job. Also very worthwhile to mention, that Renzo has set up an extra step for Quality Inspection that he performed personally after a team completed repair. This is very impressive to me, and it is also very impressive among so many contractors in general. I have not seen many contractors set up such independent Quality inspection within their company, which I hoped they do. ( Being a Quality Professional and Engineer myself for many years. ) My conversation with Renzo during the course of several months showed me his deep commitment to customer satisfaction and quality of their job. All of his actions and from his office have proved to me that this company is truly a Gem and standing out among all the home related repair contractors. Such acts and commitment are refreshing for contracting business related to home repairs. I simply want to see more of such company to be our main stream future when it comes to find contractors for home repair related project. so they deserve Five stars with extra exclamation to be shout out As from personal and collective stories I have heard, home repair to work with contractors have often been such stressful and painful experiences for most of the people. Renzo definitely has made a huge difference as a new generation contractors who has shown me through the whole lengths of several months in working with him and their stuff. One more note to add: among the three recent chimney repair contractors I contacted, Renzo is undoubtedly the best in his outstanding clarity in answering questions and assessment and customer support. There were one company's yelp review seem to the #1 in terms of the amount of review and the score. I choose Renzo because he truly won my business for being the best in communication, transparency, consistency, and his commitment to be an honest and honorable business owner. So my advice and lesson learned here is, Yelp is a good reference for sure, but We have to meet the person to choose through all of our interactions, and communications. don't complete get hang up on Only Yelp review. I can't say enough about Renzo and his company. read more

Renzo replied to my inquiry quickly and we got my appointment scheduled. He and the other gentlemen were polite, professional and gave me fair pricing. My fireplace/chimney were cleaned and inspected in a timely manner and they walked me through everything as they were going through the process. I would recommend them to anyone who needs fireplace/ chimney assistance. read more

Fireplace 911 services are great. I'm extremely happy. Look at the work and the care and the details that they have done. Fantastic. The crew that worked on my chimney was so hard working, polite and exceptional. I had the chimney fixed up, cleaned up, and new firelogs put in and new big chimney cap put on. It is worth every pennies on the contract with them. Highly recommend. read more

Fireplace 911 - Fireplace Services Near Me - Van Nuys, California

The first company I called turned out to just be a lead generation company for chimney sweeps. They didn't tell me that, but when the chimney sweep came for what I was told was $99 for an inspection and cleaning of the box and 5 feet up the chimney, they guy came and told me it would be $485! He refused to even do the 5 feet of cleaning as promised. I called Fireplace 911, because I saw it was family owned. Renzo and his helper were great! He came with drop clothes, gloves and a great attitude. They did a camera inspection and a full clean for $199. He answered his phone when I called, called me 30 minutes before arriving, showed up on time, was polite and respectful and did a great job! 5 Stars. Two thumbs up. read more

This business is an excellent choice when your fireplace needs to be serviced. The staff is very attentive and answer any questions I have. Their prices are reasonable as well. They come out very quickly when needed. read more

I appreciate the prompt response from Fireplace911 which provided important Information for me to proceed with my project. A+ for customer service read more

Quick response. Very good communication. Good value. Excellent work. You really cannot ask for more.

This is one of the most professional companies I've worked with. They are reliable and stand behind their work. If you're having trouble with your fireplace, I highly recommend this company over any other.***** read more

Hired this team to fully repair my fireplace that was broken throughout. They were great to work with. Did the job quickly. The owner came out a few days after the work was completed to inspect it and ensure it was done properly. I would definitely recommend them. read more