The service department really messed me up last year with two appointments being unfulfilled…read morebecause they stacked the cars on a short staff. So I had to go home, twice. I tried them once again this week and they bent over backwards to make it right. Now, why did I only give it a 3 stars? Because the General Manager of the dealership refused to call me back when I have him my number, told him my husband and I purchased 5 cars from them in the past. He never called back. I went in and stood in the showroom floor for 10 minutes while several people told me they'd go get him. After 10 minutes I finally tracked someone and he had already left. SO, after purchasing FIVE cars from Burien Toyota, I will go to another dealership for my trade-in. 2015 XLE Camry 59,000 miles. The General Manager can take his crappy customer service and shove it. I'll take me trade-in elsewhere. But I'll still try the service departmemt as they did me right this time and the location is convenient.

Research everything the service department tells you BEFORE you agree to the work. They will try to…read moreupsell you without explaining whether the work is truly required. I called about a routine service that the manufacturer's maintenance book said was only four things - oil, cabin, and engine filter change, and tire rotation. Plus a bunch of things to check. The service department said it the service included 7 extra things and didn't explain why other than that's "what they saw in their system". $1300 was the quote. After doing some research, I called back and they said the extra things were "dealer recommendations ". Never did they clarify that during my first two calls. They inflated a $200 job to over $1300. They will rip you off.

I had an absolutely amazing experience purchasing my Lexus RX 350, and I want to give a huge thank…read moreyou to Wineska in Internet Sales Management. From the very beginning, she was honest, transparent, patient, and incredibly thorough throughout the entire process. She never made me feel pressured and took the time to answer every question I had. Buying a vehicle can be stressful, but Wineska made the experience smooth, comfortable, and exciting. Her communication, professionalism, and genuine care truly stood out. I also want to recognize Juan and William for being so helpful, welcoming, and professional during the process. The teamwork between all three of them made this one of the best car-buying experiences I've ever had. Thank you all for going above and beyond -- I absolutely love my Lexus RX 350 and truly appreciate the outstanding customer service!

I found Chris @ Legend Auto Sales through TikTok and noticed he had a lot of testimonials from…read morecustomers who were able to purchase phenomenal vehicles with him, even without the best credit. Chris and I began my appointment @ 9am Saturday morning and by Saturday afternoon, I left Legend with a BMW I absolutely love!! I'm very grateful Chris was incredibly patient throughout the entire process! I'll admit ... there were a few moments where I got frustrated trying to understand some of the paperwork, and I jokingly called him a " scammer " a few times while I was confused. Smh! Chris stayed calm, professional, and continued explaining everything without showing any annoyance. He had perfect customer service even when the customer (me) wasn't perfect, lol. I also want to give a lil s/o to David in finance! He ended up working the numbers so that my monthly payment was about $100 less than what I originally expected, which was a very pleasant surprise. He also explained everything clearly thoroughly and made my convoluted financing process easy to understand. Overall, everyone at the dealership was very down-to-earth and genuine. I didn't get any shady vibes at all, which means a lot when buying a car... lol. Anyway, I've already referred friends and family, and I will absolutely come back here in the future if I need another vehicle. Chris is phenomenal! Thanks again, Team Legend!!

Great, friendly service! Dan is the man! I would recommend this auto shop everytime to anyone who…read moreneeds affordable prices with efficient results!

Called on Tuesday , no appointments available. Came in on…read moreSaturday spoke to DAN (lead Tech) I Needed an oil change / tire rotation ($229) Prices are $$$ but I'm satisfied with the service They got done in 45 min

Burien Chevrolet Service Department is a hit or miss. Their Service Representatives are either…read moresuper attentive, professional, and courteous OR they're extremely grumpy and help as little as possible. Since moving from Arizona to WA, I really wanted to find a great service center to do regular oil changes and maintenance. I can't say I found that in Burien Chevrolet. Everything was going pretty well with my normal oil changes until my check engine light came on. Went to Burien Chevrolet for a diagnostic and fix. They assessed, fixed, and sent me on my way with the check engine light off. Two weeks fly by and my check engine light illuminates again. Take it back, fork over the diagnostic fee and cost to repair. Check engine light is off. Woohoo! Three weeks pass by and the check engine light is back on. Easily spent over $700 trying to fix it over a couple trips back. I decided to go back to Arizona to visit and drove my car (check engine light on and all) back. I took it back to the dealership I purchased it and they suggested a bunch of sensor fixes that Burien Chevrolet never suggested or even recommended be changed. I did those repairs in one day and my check engine light hasn't been back on since ... it has been over a month since those last repairs.

bought a used car there, had problems 1 week later , they had it in their shop 3-4 times but never…read moreseamed to get it right. each time i would take it home the same problem would return after about a week. they stuck me with a $708 bill for a problem that was with the car when i bought it(90 day warranty).Same problem came back again after they thought they had fixed it for the 4th time, I took it to a Honda dealer and they knew what the problem was in less than 1 hour . It was a $2700 dollar fix. I believe Burien didn't have the expertise or didn't want to spend the money to do the right thing. Bad business practice. Buyer beware. (this is a follow up from my may 5 post)

If you want great and honest car service go to Rairdon's Honda of Burien. I drive out of my way to…read morehave my car serviced there because I know I will get the care I need, and be treated incredibly well. Their staff is truly exceptional, and I am confident that I can trust their diagnosis and work.

We bought a car, 2 weeks later we're putting about 4000 into engine issues that should have been…read morecaught in their service department. Codes were reset and oil pressure gauges, spark plugs, fuel injectors leaking. No oil change was done, the alert was reset. All things that should have been completed prior to selling a car. While talking to Justin, the manager, I mentioned these issues and said I am speaking to an attorney and verifying my legal ramifications. At that point he said he cant talk to me anymore and hung up. I highly suggest thinking twice before buying a car from ANY Rairdon's location as this seems to be an ongoing ownership issue. I had a similar experience at their Sumner location and was hoping this would be different. Seems it's just how the Rairdons do business.

Promised and they delivered on time!…read more I recently purchased a 2011 Lexus IS 250 from Auto's Only on Saturday and part of the deal was to get the brakes replaced as I was informed from the beginning by my sales rep Shahin they needed work. I worked a deal with the manager Chris who contacted General Manager "Han Nguyen" and the Service Manager "Cuong" to replace my brakes in a short 3-4 days notice with a "Due Bill: Worked Promised To Be Performed". Monday I dropped off my car at the Burien location and was holding my breath that they would actually get this done timely with a good job. We called in to get the status updates and the sales rep "Herschel", I hope I got his name right, was super helpful in relaying that my car would be done Tuesday and the things they are replacing to make sure it is braking top notch. It's Tuesday and we get the word that my car is done and go to pick it up. At the door was "Herschel" who greeted us and asked how he can help. We let him know we came to pick up the car in which he took us to meet the GM Han and service manager Cuong who were both friendly and informative of the work that they got done. I can't say enough how happy I was with how fast they got the work done like they said they would and how great my car not only looks but drives like brand new! They replaced all the rotors, pads and one of the calipers. I am super impressed with both locations from the quality of my vehicle, sales process and service department. They delivered on all aspects which is rare from my past experiences with other dealerships. I highly recommend to give them a shot if they have a vehicle you are looking for. Thanks Auto's Only from me and my happy wife!

In December, I identified a vehicle that my son was possibly interested in purchasing and, prior to…read morecompleting the sale, requested that two issues be addressed: a hanging headliner from the sunroof and a concern related to the trunk. On December 16, I received a text from Noel confirming that the trunk had been cleaned and dried. On December 17, I received another message stating that the headliner was being replaced and that the part had arrived. On December 31, I returned to complete the paperwork and noticed that the headliner had been completely removed but not replaced. I was told the issue would be checked on, and it was noted on the due bill. However, when the vehicle was later picked up by my son, the headliner issue had still not been resolved. I followed up with Noel to schedule a time to have the repair completed and was initially told they were unable to do it but would check again. After following up again, I was ultimately informed that the vehicle was being sold "as is" and that the repair would not be completed. I then contacted the manager, Anthony, who said he would speak with Noel and get back to me. I have not received any follow-up communication. At this point, the concern is less about the headliner itself and more about the principle. Commitments were clearly communicated prior to purchase, documented, and then not honored. Following through on agreed upon repairs is a fundamental aspect of good business practice and customer service.

I've never been so frustrated with a car in my life. After 2 tranny's and yet needing another one…read more I'm now in need of another tranny. I know my car is 10yrs old but who needs a tranny after 2other ones?

I scheduled a 7:30 a.m. appointment for an oil change and…read morearrived on time. At approximately 7:35 a.m., I observed ar associate walking inside while the gate was still locked. Once I was finallv able tc enter, I waited for over an hour and a half pefore noticing that my car was parked outside in the area where vehicles ready for pickup are typically placed I approached the front desk and asked the service advisor, Rachel, how much longer it would be before I could pay and leave. She did not respond, but another employee, Mckenzie, answered on her behalf, stating that my car was ready but that the paperwork still needed to be completed, Twenty minutes later, I returned to inquire aaain. Mckenzie told me that she could not ocate me and that the dealership does not call or text customers when their vehicles are ready. I requested to speak with the service manager, but my request was refused, even though I was informed that the manager was on the premises I then entered the dealership to seek assistance, but an employee named Tony stopped me from proceeding further Eventually, a woman named Daisy Ramirez identified herself as the service manager and offered to help. Although she assisted me with completing my payment, it was clear that she lacked proper control and training over her team In total, I spent two full hours at the dealership for what should have been a simple oil change. I strongly recommend reconsidering your visit if you value your time and expect efficient, professional service.

I saw online (both their website and Autotrader) that they had a Ford Expedition that fit within…read moreour parameters. I called them a half dozen times on Saturday and the phone just rang and rang. Finally, Sunday morning I was able to speak to someone and confirm that the vehicle was there and available for a test drive. So, we head down to Burien, and when we get there are told that the car is there, but can't be driven. It was broken down and they hadn't had a chance to repair it yet. Why, why, why did they waste my time driving down there if the car isn't available to drive, let alone buy? They kept trying to push on onto another Expedition with much higher mileage, even telling us that it drove much better than the one we came down for. Well, I didn't want the high mileage one, and now I don't want the original one since you just told me it drives poorly. We left, and will never return.

Not only did they not try to talk me into buying something I didn't want, they actually offered me…read moreother cars that were lower in price just to make sure I knew all my options before deciding on a vehicle. Helpful at every step, friendly, definitely not pushy, willing to work with me on a payment plan that worked for my budget. I definitely recommend working with this dealership if you're in the market for a new (used) vehicle.

The customer service here is lacking. They try to force you into their financing. If you want to go…read morewith your bank they refuse to let you wire money, and only accept cashiers checks. Here's the best part.. They won't hold the car for a few days for you to get that cashiers check. Wouldn't recommend wasting your time. Additionally, thinking back, while we were looking at cars, the one we were looking at didn't even have papers posted in any of the windows or anywhere else in or on the car. That should have been our first red flag.

This dealership has a sell-it-and-ignore-it attitude. Be aware. Their sales also lack training for…read moreselling EVs (which is now a problem after Hertz announced dumping EVs for cheap). I purchased a Kia EV6 from here. After the purchase, no matter how many emails you write, they don't respond. You try to call, they will say they are busy. Washington state has a sales tax exemption act when buying used EVs under $30k. And the tax exemption process has to be initiated from dealers. My purchase is eligible for this tax exemption (I checked with DOL/DMV. They looked at this VIN in their system and told me that the dealer is supposed to refund the sales tax). I called and called and called the dealership. And they told me "we don't deal with that. You have to deal with it by yourself." which is different from what DOL and DOR told me. I checked online and Department of Revenue ALSO states clearly that dealers have to be the one who initiate this refund (attached images in this review). I know this not only because I asked DOL and did my homework, but also because I purchased another EV in WA before and I got the WA sales tax refund from another dealership. The process was directly from the dealership. Unlike what this location told me. Furthermore, the sales staff Kyle Gaylor lacks training even to their own company's policy on EV sales. I asked "what does your Hertz 12-month warranty covers on EV" and he said "well you know what, our 12-month warranty only covers mechanical breakdowns. EVs don't have engine nor mechanical components, so if you didn't buy our additional warranty package, your vehicle isn't covered by our included 12-month warranty". It was a shocking response. I then checked Hertz Car Sales company website and it clearly states "Hertz also covers EVs with their 12-month warranty. Not only covers the battery but also the motor and related components. WHAT? YOU DON'T KNOW WHAT YOUR COMPANY DOES and you are a sales? They are just NOT PREPARED and NOT EDUCATED to sell EVs. Perhaps because no EVs were under 30K for a long time so they just didn't care. But now with a lot of used EVs priced under $30K, PLUS that Hertz's new CEO strategy on dumping EVs, you can't just ignore all this and pretend you are selling traditional ICE cars like before. I am a local reviewer, and I cannot recommend buying cars from this business.

Do not get your Honda serviced here! I came with a bad windshield motor and let them know that was…read morethe issue. They ran a full diagnostics for 250$ just to tell me what I had already told them, then told me it would be 700$ to fix. I paid 250$ for them to tell me what I already knew and did not get the fix. Biggest waste of money ever.

Just flat-out lies. I'm selling a car -- they called/texted repeatedly they wanted the car. I told…read morethem I had a firm offer in hand, and if the offer wasn't better, I'd prefer not to come. I asked the range they were considering IF the car met my description (allowing they should get to inspect it and increase/decrease accordingly). They quoted a firm range above what I had I hand so we drove down. I walked in and was met by the rep I'd talked to and his manager who approved the quote. We reiterated the same thing, gave them the price range including leaving them plenty of profit. "Makes sense, car looks great, and we know what we have to beat." After they drive it and now have the 3rd "manager" step in, they say the "remote GM" has said they can only offer THOUSANDS less (ie. 5% less than the offer I already had in hand). When I asked why they'd quote one price and offer another, they claimed they thought it was a trade-in (when I told them both over text AND in person that I already had another car and just wanted to sell). Very happy to walk away. I strongly suggest this is a place to avoid.