I found Chris @ Legend Auto Sales through TikTok and noticed he had a lot of testimonials from…read morecustomers who were able to purchase phenomenal vehicles with him, even without the best credit. Chris and I began my appointment @ 9am Saturday morning and by Saturday afternoon, I left Legend with a BMW I absolutely love!! I'm very grateful Chris was incredibly patient throughout the entire process! I'll admit ... there were a few moments where I got frustrated trying to understand some of the paperwork, and I jokingly called him a " scammer " a few times while I was confused. Smh! Chris stayed calm, professional, and continued explaining everything without showing any annoyance. He had perfect customer service even when the customer (me) wasn't perfect, lol. I also want to give a lil s/o to David in finance! He ended up working the numbers so that my monthly payment was about $100 less than what I originally expected, which was a very pleasant surprise. He also explained everything clearly thoroughly and made my convoluted financing process easy to understand. Overall, everyone at the dealership was very down-to-earth and genuine. I didn't get any shady vibes at all, which means a lot when buying a car... lol. Anyway, I've already referred friends and family, and I will absolutely come back here in the future if I need another vehicle. Chris is phenomenal! Thanks again, Team Legend!!

I am extremely disappointed and frustrated with my experience at this dealership…read more I traded in my GMC when I purchased a Ford F-350 from this dealership about two months ago. As part of the trade-in process, the dealership was supposed to pay off the financing/lien on my GMC. However, two months later, my GMC lender is still charging me every month. My GMC payment is $1,559 per month. That means I am being charged $1,559 every month for a vehicle I already traded in and no longer have, while I am also paying for the Ford F-350 I purchased from this dealership. This has caused me serious financial stress, real financial loss, and risk to my credit. Under Washington State law, RCW 46.70.180, when a dealership accepts a vehicle as a trade-in with an existing lien, the dealer must have proof that the lien was paid within two calendar days, excluding Saturdays, Sundays, and legal holidays, after the sales contract is signed by all parties and all conditions are satisfied. This trade-in happened about two months ago, and my old lender is still charging me. That is completely unacceptable. I contacted the salesperson, Ezequiel Garcia Rivera, asking for answers and help with this situation. Instead of taking responsibility and helping me get this resolved, I feel like he is not willing to help me or provide a real solution. I asked for proof that the GMC loan was paid off, and I asked why I am still being charged by my old lender, but I have not received the help or urgency that this situation requires. This is not a small mistake. This is not just an inconvenience. I am being charged $1,559 per month for a truck that I no longer own because I traded it in to this dealership. The dealership took my trade-in, sold me another vehicle, and now I am the one stuck dealing with the bank, extra payments, stress, and the possibility of damage to my credit. I need the dealership to immediately provide written proof that the GMC loan was paid off, including the payoff amount, date sent, check number or wire confirmation, and confirmation from my lender that the lien has been satisfied. I also expect to be reimbursed for every payment I was charged after the trade-in, including the $1,559 monthly payment, plus any fees, interest, credit damage, or financial losses caused by this delay. Customers should not have to chase a dealership for basic responsibilities after a trade-in. A dealer should not take a customer's trade-in and leave them paying for a vehicle they no longer have. I trusted this dealership to handle the payoff properly, and now I am paying the price for their failure to resolve it. I strongly recommend that anyone doing a trade-in here verify directly with their old lender that the vehicle was actually paid off. Do not assume the dealership handled it just because they say they will. In my case, two months later, I am still being charged $1,559 per month for my old GMC, and the salesperson I contacted, Ezequiel Garcia Rivera, has not provided the help or answers I need.

I've been going here for years. Dan Has always treated me fairly and give me great repairs on…read morefive of my vehicles. I highly recommend a service. He is way cheaper than any of the dealers around here.

Called on Tuesday , no appointments available. Came in on…read moreSaturday spoke to DAN (lead Tech) I Needed an oil change / tire rotation ($229) Prices are $$$ but I'm satisfied with the service They got done in 45 min

Although they did not take care of it in the first time, I brought it to them, they did repair an…read moreissue with the right passenger front window that was making noise, but unfortunately, they did not repair the back taillight until I brought it to them second time, but they did do it under warranty for which I'm grateful. Thank you. You guys for helping out.

bought a used car there, had problems 1 week later , they had it in their shop 3-4 times but never…read moreseamed to get it right. each time i would take it home the same problem would return after about a week. they stuck me with a $708 bill for a problem that was with the car when i bought it(90 day warranty).Same problem came back again after they thought they had fixed it for the 4th time, I took it to a Honda dealer and they knew what the problem was in less than 1 hour . It was a $2700 dollar fix. I believe Burien didn't have the expertise or didn't want to spend the money to do the right thing. Bad business practice. Buyer beware. (this is a follow up from my may 5 post)

The staff went above and beyond to make the deal happen! The finance manager was great and super…read morepatient with our bank who was being frustrating. I was kind of shocked when I came on here to leave a review and I saw all the negative reviews because we had such a positive experience. We have only had the car a couple days, and will update the review after having it awhile.

The labor charges in the service dept are so expensive :( I…read morewill need to review labor charges else where especially these days when everything is going up, especially gas, so need to stay on a budget.

Promised and they delivered on time!…read more I recently purchased a 2011 Lexus IS 250 from Auto's Only on Saturday and part of the deal was to get the brakes replaced as I was informed from the beginning by my sales rep Shahin they needed work. I worked a deal with the manager Chris who contacted General Manager "Han Nguyen" and the Service Manager "Cuong" to replace my brakes in a short 3-4 days notice with a "Due Bill: Worked Promised To Be Performed". Monday I dropped off my car at the Burien location and was holding my breath that they would actually get this done timely with a good job. We called in to get the status updates and the sales rep "Herschel", I hope I got his name right, was super helpful in relaying that my car would be done Tuesday and the things they are replacing to make sure it is braking top notch. It's Tuesday and we get the word that my car is done and go to pick it up. At the door was "Herschel" who greeted us and asked how he can help. We let him know we came to pick up the car in which he took us to meet the GM Han and service manager Cuong who were both friendly and informative of the work that they got done. I can't say enough how happy I was with how fast they got the work done like they said they would and how great my car not only looks but drives like brand new! They replaced all the rotors, pads and one of the calipers. I am super impressed with both locations from the quality of my vehicle, sales process and service department. They delivered on all aspects which is rare from my past experiences with other dealerships. I highly recommend to give them a shot if they have a vehicle you are looking for. Thanks Auto's Only from me and my happy wife!

In December, I identified a vehicle that my son was possibly interested in purchasing and, prior to…read morecompleting the sale, requested that two issues be addressed: a hanging headliner from the sunroof and a concern related to the trunk. On December 16, I received a text from Noel confirming that the trunk had been cleaned and dried. On December 17, I received another message stating that the headliner was being replaced and that the part had arrived. On December 31, I returned to complete the paperwork and noticed that the headliner had been completely removed but not replaced. I was told the issue would be checked on, and it was noted on the due bill. However, when the vehicle was later picked up by my son, the headliner issue had still not been resolved. I followed up with Noel to schedule a time to have the repair completed and was initially told they were unable to do it but would check again. After following up again, I was ultimately informed that the vehicle was being sold "as is" and that the repair would not be completed. I then contacted the manager, Anthony, who said he would speak with Noel and get back to me. I have not received any follow-up communication. At this point, the concern is less about the headliner itself and more about the principle. Commitments were clearly communicated prior to purchase, documented, and then not honored. Following through on agreed upon repairs is a fundamental aspect of good business practice and customer service.

Daisy, Carlos, and B took amazing care of me! I was always afraid to take my car to the dealership…read moreas I was worried that everything would cost an arm and a leg and I would be taken advantage of. Daisy assured me and proved to me that my experience would be the exact opposite and it really was above and beyond what I had imagined. In fact I decided to come in regularly and get my car serviced at Burien Nissan from now on for all my needs. Carlos and Daisy went above and beyond to help figure out my technical issues on my 370z. I had gone to various other shops and had been charged lots of money yet no one had fixed me transmitter/controller issue. I recommended this car to my brother who was also went in to service his car and came back with amazing things to say about Carlos and Daisy. My fiancé also went in and got an oil and filter change as well and had an awesome experience!

Don't take your car here for service. I made an appointment for maintenance, brought it in early…read moreand they only pulled my car into the shop 2 hours after my appointment time. Once they did it only took 12 mins to service it. When I complained about my wasted time to the manager and his manager, they didn't even care. No remorse and full of excuses. Shouldn't they at least apologize? Nothing-full of excuses and no accountability.

I saw online (both their website and Autotrader) that they had a Ford Expedition that fit within…read moreour parameters. I called them a half dozen times on Saturday and the phone just rang and rang. Finally, Sunday morning I was able to speak to someone and confirm that the vehicle was there and available for a test drive. So, we head down to Burien, and when we get there are told that the car is there, but can't be driven. It was broken down and they hadn't had a chance to repair it yet. Why, why, why did they waste my time driving down there if the car isn't available to drive, let alone buy? They kept trying to push on onto another Expedition with much higher mileage, even telling us that it drove much better than the one we came down for. Well, I didn't want the high mileage one, and now I don't want the original one since you just told me it drives poorly. We left, and will never return.

Not only did they not try to talk me into buying something I didn't want, they actually offered me…read moreother cars that were lower in price just to make sure I knew all my options before deciding on a vehicle. Helpful at every step, friendly, definitely not pushy, willing to work with me on a payment plan that worked for my budget. I definitely recommend working with this dealership if you're in the market for a new (used) vehicle.

The customer service here is lacking. They try to force you into their financing. If you want to go…read morewith your bank they refuse to let you wire money, and only accept cashiers checks. Here's the best part.. They won't hold the car for a few days for you to get that cashiers check. Wouldn't recommend wasting your time. Additionally, thinking back, while we were looking at cars, the one we were looking at didn't even have papers posted in any of the windows or anywhere else in or on the car. That should have been our first red flag.

This dealership has a sell-it-and-ignore-it attitude. Be aware. Their sales also lack training for…read moreselling EVs (which is now a problem after Hertz announced dumping EVs for cheap). I purchased a Kia EV6 from here. After the purchase, no matter how many emails you write, they don't respond. You try to call, they will say they are busy. Washington state has a sales tax exemption act when buying used EVs under $30k. And the tax exemption process has to be initiated from dealers. My purchase is eligible for this tax exemption (I checked with DOL/DMV. They looked at this VIN in their system and told me that the dealer is supposed to refund the sales tax). I called and called and called the dealership. And they told me "we don't deal with that. You have to deal with it by yourself." which is different from what DOL and DOR told me. I checked online and Department of Revenue ALSO states clearly that dealers have to be the one who initiate this refund (attached images in this review). I know this not only because I asked DOL and did my homework, but also because I purchased another EV in WA before and I got the WA sales tax refund from another dealership. The process was directly from the dealership. Unlike what this location told me. Furthermore, the sales staff Kyle Gaylor lacks training even to their own company's policy on EV sales. I asked "what does your Hertz 12-month warranty covers on EV" and he said "well you know what, our 12-month warranty only covers mechanical breakdowns. EVs don't have engine nor mechanical components, so if you didn't buy our additional warranty package, your vehicle isn't covered by our included 12-month warranty". It was a shocking response. I then checked Hertz Car Sales company website and it clearly states "Hertz also covers EVs with their 12-month warranty. Not only covers the battery but also the motor and related components. WHAT? YOU DON'T KNOW WHAT YOUR COMPANY DOES and you are a sales? They are just NOT PREPARED and NOT EDUCATED to sell EVs. Perhaps because no EVs were under 30K for a long time so they just didn't care. But now with a lot of used EVs priced under $30K, PLUS that Hertz's new CEO strategy on dumping EVs, you can't just ignore all this and pretend you are selling traditional ICE cars like before. I am a local reviewer, and I cannot recommend buying cars from this business.