Promised and they delivered on time! I recently purchased a 2011 Lexus IS 250 from Auto's Only on Saturday and part of the deal was to get the brakes replaced as I was informed from the beginning by my sales rep Shahin they needed work. I worked a deal with the manager Chris who contacted General Manager "Han Nguyen" and the Service Manager "Cuong" to replace my brakes in a short 3-4 days notice with a "Due Bill: Worked Promised To Be Performed". Monday I dropped off my car at the Burien location and was holding my breath that they would actually get this done timely with a good job. We called in to get the status updates and the sales rep "Herschel", I hope I got his name right, was super helpful in relaying that my car would be done Tuesday and the things they are replacing to make sure it is braking top notch. It's Tuesday and we get the word that my car is done and go to pick it up. At the door was "Herschel" who greeted us and asked how he can help. We let him know we came to pick up the car in which he took us to meet the GM Han and service manager Cuong who were both friendly and informative of the work that they got done. I can't say enough how happy I was with how fast they got the work done like they said they would and how great my car not only looks but drives like brand new! They replaced all the rotors, pads and one of the calipers. I am super impressed with both locations from the quality of my vehicle, sales process and service department. They delivered on all aspects which is rare from my past experiences with other dealerships. I highly recommend to give them a shot if they have a vehicle you are looking for. Thanks Auto's Only from me and my happy wife! read more

In December, I identified a vehicle that my son was possibly interested in purchasing and, prior to completing the sale, requested that two issues be addressed: a hanging headliner from the sunroof and a concern related to the trunk. On December 16, I received a text from Noel confirming that the trunk had been cleaned and dried. On December 17, I received another message stating that the headliner was being replaced and that the part had arrived. On December 31, I returned to complete the paperwork and noticed that the headliner had been completely removed but not replaced. I was told the issue would be checked on, and it was noted on the due bill. However, when the vehicle was later picked up by my son, the headliner issue had still not been resolved. I followed up with Noel to schedule a time to have the repair completed and was initially told they were unable to do it but would check again. After following up again, I was ultimately informed that the vehicle was being sold "as is" and that the repair would not be completed. I then contacted the manager, Anthony, who said he would speak with Noel and get back to me. I have not received any follow-up communication. At this point, the concern is less about the headliner itself and more about the principle. Commitments were clearly communicated prior to purchase, documented, and then not honored. Following through on agreed upon repairs is a fundamental aspect of good business practice and customer service. read more

Noel Bennett the sales manager is rude and condescending told me over an email on a Tesla I inquired about when he asked about my credit history and I replied to it he followed up with "not very helpful at this point" okay then I'll take my business elsewhere read more

I know noel. He good boss.He Tough guy good credit. Come by to buy used car, auto only around the world read more

Auto's Only - Car Dealers Near Me - Burien, Washington

I would never recommend this place. The salesman and the Manager Noah are unprofessional. Didn't care to address my needs on the car especially when all of this is on writing. I purchased this car for my son and the tpms light is on. We signed a contract that I would buy the car if they fix the tpms. I brought it there 4 times and they said we changed it when got the car. So, now they're saying that is not my problem anymore. But yet they still didn't fix the problem even it on the contract. Noah the manager said there's nothing he can do. I'm going to go and go to claims court and fix this problem. I told them to just buy new tpms and I will install it and they said no. It's only $40. They can't even want to buy that. This place is horrible. And the salesman promised me that it will get fixed. I'll see you in court. read more

Auto's Only - This place is the worst car dealership ever!! - Car Dealers Near Me - Burien, Washington

It's a very nice and clean building, big windows & comfortable area to sit and wait if needed, welcoming and lovely place. Thanks to Daniel my car is all serviced and updated, he did great work, thank you so much! Will be coming here from now on. read more

Can't do anything to hurt your business!!!! Classy response from Noel. Guess what found you. Thats how much he cares about customers. It is surprising to see the good reviews. I bought a vehicle and it was shipped to NJ. The videos and photos did not represent the vehicle 100%. After reaching out for resolution and agreement was made between the shipper and noel the dealer to cover the damages. Ready, a minor$280 fix. The shipper held us to his word and sent me his portion. Respectable. This dealer, noel, however has become a real piece of work that has no respect for his business or customers. Its only $140 he says but then lies about sending it. Seriously. Its principals. Scumbags like this are why people don't like used car salesmen. STAY AWAY. read more

***liars,scammers,thieves***, i purchased a 2016 ev kia soul and paid in my total cash price the irs ev tax credit $4,000,$2,500 wa ev instant rebate, and $1,400 tax exempt. grand total $13,000 ,under the assurance i would receive the above monies back when i filed my taxes. lies, they forged paperwork to have monies sent to dealership and to be applied as a down payment. i paid in full before i drove car off lot! i contacted irs,dealership was paid $4,000.contacted wa department of commerce,$2500 paid to dealership for me. bought car in oct. 2024, i have recieved no monies from autos only of burien.so as of may 2025 they got $14,000 free from me and governments!! read more

I had a wonderful experience getting my first EV, a 2021 Tesla Model 3, here. Jesus and Chris took wonderful care of me; they worked with my very limited finances and treated me with dignity and respect. Jesus washed the car and charged it up as I finished my paperwork. I highly recommend this dealership if you're looking for a car! read more

Auto's Only - Car Dealers Near Me - Burien, Washington

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I'm disappointed at the lack of customer service and communication. I was told at the time of purchase that they would expedite the fixing of my car. In good faith, I agreed. My mistake. After reaching out to my salesperson several times, it was finally revealed to me that it would take a month to get it fixed! I was unhappy to say the least, but when I asked to speak with a manager, he wouldn't even sit down to engage in a conversation with me. He stood while I sat, looked me in my face, and told me there wasn't anything he could do for me. I'm not an unreasonable person. I understand that ultimately they are running a business and my feelings don't pay their bills. However, it is bad for business when there is a lack of transparency between salesperson/client and when you are seemingly uninterested in resolving an issue presented to you by a client. I really wanted to give them a shot-- but after what I experienced I'm shocked they're even still in business. read more

I had a wonderful experience at Auto's Only! Stephanie was very kind and considerate as she walked me through the steps of buying my Toyota Prius. They gave me several hours to take the car for a test drive and to my mechanic. My mechanic said the car was in excellent condition! There was just one light that had some water in it, and Auto's Only replaced it without hesitation. They completed everything I asked for without an issue. They are very easy to work with, and made my experience seamless. I would definitely shop there again for a car! read more

They were great from beginning to end. Bought my car from them in November and Chris was super helpful. This was my first big purchase and they made it an easy experience! read more

Absolutely screw this place. I'm working to have them black listed from all JBLM soldiers for how scummy they are. I bought my truck here and they had it for over a month for "safety and repairs". Every time I'd call I would get the run around and they would never call me. Some safety inspection when I picked it up it had a cracked drive belt, worn brake pads and cracked tail light and a coolant leak and 4 different tires. Scum. all the 5 star reviews they have a fake to boost the rating. read more

Noel, Sam, and Shawn all helped make my car buying experience a positive one. These guys provided value & care at every step and worked hard to help me get my first car. I'm happy with my Prius and the experience I had with these guys. I will be recommending them to family & friends in the future :) read more

Auto's Only - Car Dealers Near Me - Burien, Washington

They have a great car saleswoman. She answered all my questions but most importantly she wasn't obtrusive in any way, shape, or form. She also didn't fill my ear with the usual bullshit of a car salesman. Damn near drove all the cars off the lot. She asked what I liked, what I wanted to apply for and left it at that. Wasn't trying to detour me to an alternative. In the end I got what I wanted in a timely fashion. Great experience for me. I'd recommend in a heartbeat. read more

Less than a month after buying a Prius a hybrid warming light popped up. I took it to Toyota so they can run a diagnostic since the car had a recall. After the diagnostic they informed me it was not the recall it was the wiring harness and estimate was $6000. They asked when was the car purchased and I gave them that information. They pulled a report on the car for me and they pointed out twice the car was taken into service for electrical issues, this car should have never been sold and told me to take it back. I went to dealer and was informed no one there can help come back tomorrow. Next day I called and spoke to the owner, not once did he offer to repair instead just stated I'm an unhappy customer and hung up on me. I called back and magically he's out of the office and hasn't returned. Sleazy don't buy a car here stay away read more

We were in the market for our first minivan and had done a lot of scouting online before going to look in person (especially because of COVID). We worked with Shawn and Noel, drove several minivans on the lot, then came back the next day to drive two more. We never felt rushed or pressured, nor did we have to haggle (it's not how they do business). We have nothing but positive things to say about our experience! The vehicles we drove were all in good condition, the prices were very fair, and we traded in our Mazda for a good price as well. Long story short, we went with a Honda Odyssey and would absolutely recommend Autos Only! read more

This was the 2nd car dealership we drove into for the day & salesman, Tod greeted us. He knew about his cars on his lot and was able to get the application process run smoothly & swiftly. It was very fast & my boyfriend got approved with the 2nd bank. Finance Manager Nol was very informant & also gave us advice on keeping up with his credit score. We were hesitant at first but left very satisfied and the choice of car was awesome. Prius was a great choice; drives smoothly, very spacious & comfy, and it saves us money on gas. Thank you so much for helping us out! read more

Auto's Only - 2013 Toyota Prius - Car Dealers Near Me - Burien, Washington

I called the day before and spoke to Tim about a car I seen online. I came in the next morning right when they opened to find out someone came in that night to put a down payment - I was never notified. He said he left at 7 but I feel like a note should've been put in saying there is someone looking forward to buying, please call if someone comes in. Smh. there was one car he tried to pull up and show me but there was something wrong with the engine apparently- ended up leaving and going over to hertz. Not sure if I would recommend as a first option as there are plenty of car places around this area w more reliable. read more

So happy with my experience here. The selection was unparalleled and Rob, Hershel, and the finance department were so helpful. They let me test drive cars until I found one I liked and walked me through all my many questions about the process and paperwork since this was my first car purchase. I highly recommend them! read more

I purchased a Mini Cooper from them last May 2016 Found out shortly that the Turbo on it leaks oil and smokes while driving. It causes a smell inside the cabin of my vehicle. The salesman told he he was having an overhaul to make sure the car was in tip top condition. They lied to me now I'm stuck with a major $2000.00 repair on this car that they said they were gonna fix they never mentioned the issue of the turbo oil leak!!!! I would never buy a car from this shady dealership Buyer beware!!!! read more

DON'T TRUST THESE GUYS. No matter what, don't come here to buy a car. Do me a favor and run far FAR away. I was promised replacement parts for a car I bought which are still not replaced (it's been 2.5 months since I bought the car). If you want to know the entire story of my experience here, read below. Wow. I just got home after being *yelled at* by the owner of the dealership to "Get the Fu#% out of here!" multiple times. I couldn't believe it, and am still a bit shocked. He's a grown ass man, the OWNER of a car dealership, telling a customer/patron of his to Get the Fu#% out of here. Stay very far away and definitely don't shop here... If you're curious, read on. When I bought the Lexus CT 200H from them 2 months ago, some of rear interior panels needed to be replaced due to the previous owner's dog chewing it up. When I bought the car, Sam had assured me that they already ordered the replacement parts and it was on the way. They would be replaced at the time I would come in to pick up my license plates so I don't have to make multiple trips. Well, a month goes by since buying the car and I hadn't gotten any follow up from Sam. I had called their Sales line to ask for updates and would be told I'll get a call back only to be stood up (this happened at least 5 times). When I finally got a hold of Sam, he gave me his personal mobile number and told me he would follow up once he knew the status. He texted me saying "Not in at the moment but I'm all over it and it's getting expedited". This told me the parts hadn't been ordered yet, and I had waited a month for nothing... cool. That's ok, no worries. Since they were interior pieces, I wasn't in a rush. Another month goes by, no follow up. By this point, I'm getting frustrated. There was no ownership around getting this resolved, from Sam or anyone else at AOB. The service I had gotten from Sam when I bought the car seemed only surface deep, just enough for me to buy the car. I made one final call to their Sales department and got Jeremiah who told me he would check on status and get back to me (he did not). To make sure that the parts were being ordered, I drove into the dealership myself to check on status. Jeremiah greeted me and walked with me over to the Service area to ask a couple of the workers where the parts were. They were confused and had no idea about any of it. The Lexus vehicle, whether any parts had been ordered, nothing. Jeremiah seemed empathetic of my situation and offered to take on the task for me, which I appreciated. He brought the owner, Han, who wanted to know for himself what parts were being requested. I showed him which parts Sam and I agreed on (about 3 or 4 small panels and one main rear panel), and he became defensive. "We can't replace all these parts. That would cost a fortune!" He explained that Lexus parts aren't cheap and that the whole rear panel can't be replaced. I explained that it wasn't the entire rear panel, they were individual parts/pieces. This was something Sam and I had already agreed on, laid out on the Due Bill as "Replacement of rear panel pieces". We went back and forth, where I explained that Sam had made these agreements with me at the time of sale, and him saying "we can sit here all day saying 'he said she said'". I'm not sure at what point things escalated. All I remember was him yelling at the top of his lungs to "Get the Fu#% out of here" multiple times, while he removed his mask (during a pandemic). I felt unsafe, so I got in my car and left. The entire dealership is a mess, and I'm getting tired of writing. Just take my word for it, there are some risky dealerships out there but any of them would be better than this one. Bunch of scammers. read more

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Made an appointment( as an essential worker at a hospital with no transportation)to see a car on my day off and took an hour and a half one way bus ride to get there. The guy there tells me that the car I want to see, which is posted online as ready to be sold, still needs to be serviced. On top of that the guy couldn't even find my appt He wouldnt even let me get inside and see the interior & check the electronics. I showed up with a surgi mask on, had hand sanitizer that I used, high powered disinfectant(PDI super) and the whole 9. The guy there tells me I cant look inside unless I'm ready to buy. Who's going to be ready to buy blindly? I feel disrespected and wont be back there again ready to buy. Dont waste your time with this one like I did. If you work at a hospital, even if you're in street clothes on a day off, they discriminate. The guy was put off by me working in one and checking out the car and even said as much. read more

was looking for a new car and found one i was interested in here. the service was friendly and reliable. was even given thirty days to bring it back and have anything wrong with it fixed. read more

I bought a car here with under 64,000 miles. They claimed it went through "a 125 point inspection." I paid over $11,000. In two days the check engine light came on. I took it to the shop to find out the cooling system was full of block-sealer and it had a blown head gasket as well as a possible cracked head. Repairs will be upwards of $4,000. If you shop here BRING A MECHANIC. They were unwilling to help with repair and frankly, I wouldn't trust them to do it anyway. My mechanic said that any mechanic would have noticed this and that I should contact a lawyer. I highly recommend staying away from this place! read more

I am warning anyone who is even looking to purchase a car here. They are the most crooked car dealer I have ever been to. Not only did thet violate all Bushing laws by wanting to take the car back, that I purchased 2 weeks after the fact. This is illegal. They had 4 days to collect the car if the loan didnt go through, yet they waited over 2 weeks to ask for car back because I didnt except a new contract raising my apr by 10 percent, asking for another 2 grand down, and raising my payments by a hundred. When they couldnt trick me to come and sign new contract way outside of bushing laws they still wanted the car. I looked up reviews on this dealer and even though I leagally didnt have to return the car ,I realized by reviews how crooked they were with their service contracts and already seen how horriable their customer service was so I agreed to return upon signing a resision and giving the vehicle back I wanted my down-payment back. I had reason to believe they would lie because everything said to me was a lie yet when the GM Noel asked for keys I said once we finish, as I wanted to sign release and have check in hand as promised via phone by GM Noel, he took the keys and refused to give me my down payment. I was treated so unjustly by a criminally driven,unhonest dealership and will be adding to their F review on BBB and to the Attorney General. read more

Amazing customer service. I was involved in a hit and run and was stranded in Burien. I called and Stephanie was super helpful and supportive, sent links to different options in my price range. If you want down to earth service and great values this is the place to go read more

Just purchased a 2010 Toyota RAV4 from Autos Only. I especially appreciated the time Larry spent with us on two separate occasions to find a vehicle that fit my needs and budget. Test drove a number of vehicles and was not pressured to make a purchase. Paperwork was completed in a reasonable amount of time. There prices are very competitive with the local market, if you are looking for a used vehicle in the Burien area check them out! read more

stay FAR away from this lot. FAR FAR away. Bought a used car here for my daughter. Not a newer car, but not a $500 junker either - paid $3000.00. Broke down within 3 months. They told me to bring it in and their mechanic would fix it and they would only charge $25 an hour for labor because I was a purchase customer. Brought car in - left it there for a week. No word. Called asking about it, tried to confirm they were only going to charge $25 an hour NOPE it's $85, sales person denied telling me that - denied it to my face. Car in shop another week. Their mechanic "had to order a part and it took a week to arrive but it's here now and he'll be replacing it Monday". Car in shop another week. "New part didn't fix the problem, so we took it out and sent it back" mechanic can't figure out what's wrong, working on it... Car in shop a FOURTH week. Mechanic STILL can't figure out what's wrong. I go personally to the shop to straighten things out, sales person says it's probably going to cost thousands to fix, tries to sell me another car... "Wait...you sold me a car that broke down within three months of purchase, it's been here over a month and even your own mechanic can't figure out what's wrong with it, and you want me to buy ANOTHER car from you? Do I really look that stupid?" Had the car towed out of there. Took it to the service department of the Chevy dealer a block down the road from them in Burien - they had it fixed and running within 4 days, repair fee less than $400. Like I said...FAR away. read more

What an experience I had with these guys... First off I'll give you a small description of what the website said before I went and looked at their 2006 Volvo S60 R. 79,788 miles graphite interior great condition As we drove to Lynnwood excited to look at the car, we were surprised to find out that even though the car hasn't sold to a customer since April 2012, the car was then sent to this location for transmission work? Or a tune up? these words were tossed around by several people so one of the two needed done. We had time to kill so we drove down to Burien to check it out regardless. Upon arrival we asked the salesman if we could check out the car to see the exterior and interior. He said sure but stressed that the car desperately needed work and it had an appointment for the following day. Car pulls up, do a quick walk around the exterior to find a cracked tail light and loose front bumper, all fairly ok until the front door was opened. As the car was advertised as a graphite interior we were shockingly surprised to notice a deep navy blue interior instead...why the false advertisement? The seats were aged tremendously and not taken care of and the fabric on both sides near the window had pealed off. My friend then asks me, wasn't the mileage advertised as 79K to then look down and see 84,001 on the odometer. Now I understand if the mileage was off, I understand test drives, but to be off by nearly 5K miles from the listing? Come on guys, who's been driving this car? I then proceeded to ask when we could take the car out for a test drive to be told we could take it right then and there but to know that it needed service badly. I appreciate them telling me it needed service but to let me drive it in such condition? Come on guys... We pulled away and nearly 50-60 later I immediately wanted to take it back. It was missing gears, slipping, shifting extremely rough and was down right embarrassing. When I pulled back to the lot the salesman said, "told ya it needed a tune up really bad." the only reason this isn't a 1 star is because of them notifying me of the work being done. -4 stars for the false advertisement and the condition of the car...oh and the way the sales man sped off in the car in front of us showing his lack of care for the car... They definitely lost a potential customer... read more

I was looking for a Subaru Outback or Forester that had the EyeSight driver assist technology. I saw a car I liked online and decided to come in and check it out. I worked with Stephanie and had a wonderful experience. At some of the other places I went to in my car search, I felt very pressured to buy a car, but I didn't feel pressured by Stephanie at any point. After test-driving the car, I knew that I wanted to buy it so I put a down payment on the car and took it to an outside mechanic, and have it looked at before buying. The mechanic found an Engine Oil leak, an issue with the rear brakes, and a few other maintenance things. I went back and Stephanie said they would take a look and fix the issues. They fixed the engine and rear brake issues in two days and I walked away as the owner of a brand-new Subaru. I'm very happy with the service I received here and would definitely recommend them if you are looking for a new car. read more

I called and asked about a car I saw online. Guy told me he would call me back in an hour...so after about 5 I called and he told me the car was being transported and would be at their location in a day or two.........well. I called for about 4 days. Then was told it was in Lynwood. We went to Lynwood and the car had sold. We purchased a car else where 2 days later. I talked to SOOOOOO MANY PEOPLE at the burien location and they were so clueless. Don't tell someone the car is ON THE WAY when it isn't. CLIENT'S TIME is valuable too, NOT just a used car dealers time. read more

I ask the same questions to each dealer. I live in CA daughter lives in WA with WA license. Can I finance a car and register it in her name since she lives up there. All but 2 said no problem. To the short she needed to apply as well after I did. Well ok she can build credit. I was worried that since she didn't have credit the interest would be more then I would pay. Finance guy said as long as she didn't have bad credit it would be this or better. She drove 2.5 hours to check out the car 2011 Subaru Forester approximately 110k miles. A few things on the test drive but she didn't mention it to them or me (bad reception on my end) but it seemed fine. Now for the issues. I get paperwork and started signing and noticed the interest was 3% higher than I was told and no one bothered to call me. She couldn't get reception but when she was driving home she noticed something was probably wrong with the speakers. Then a week later the passenger door handle broke. Couldn't open from outside but could from the inside. And finally about a month now the ac stopped working. Talking to them about the interest I knew it wasn't on them but it was on them to call me! The only reason I'm giving them 2 instead on 1 star is because they agreed to pay for the speakers. Since it's a 5 hour round trip there is no point to bring it back to see if they would fix it. read more

We went there because of a Craigslist ad for a Suburu Impreza - decently priced (about 1k above KBB) and the CarFax was good. When we got there the salesperson looked it up and said the car was "in service". Even though there as an ad for it - and according to the CarFax they had it for 3 weeks or so. He asked if we specifically came to see that car and I said yes. He seemed disappointed, and said he could call me when it was back, perhaps early the next week. I took his business card instead. It seems like it's just a tactic to draw people in - so I wouldn't recommend this place unless you see the car in their lot. read more

I'm currently looking for a specific year/model of Odyssey and one that met my criteria happened to be at this lot (found on cars.com). I knew this place was going to be shady but if the car is what I'm looking for, I can deal with that. Now, I should point out that I am a bit familiar with the typical used car salesman, and it is what it is. I just be polite but firm and know exactly what I want. This place did not disappoint. Right off the bat I saw the car I was interested in looked rough. They said it just arrived and they hadn't detailed it yet, which is plausible. It had some pretty bad dings with rust on the body, and the steering wheel was worn and discolored. When I expressed my concerns about the condition, the salesman (John) told me I wasn't going to find anything better, and that women run into things with these cars all the time and he's seen others with the bumpers ripped off, etc. etc. LOL. I told them I'd come back and take a look after they detailed it, then they tried to get me to put down $100 to hold the car for me because it would "sell fast". LOL. I caught a glimpse of some of the other Odysseys they had on the lot and they looked rough as well. I wouldn't expect to find a real clean car here. On the plus side, they were nice enough to let me leave my car parked there while I walked next door to Legend Auto Sales where I had a similar experience. read more

I did a review back in 2016, these people should not be in business, they sail flood cars and worst of all this continues to happen. Read the reviews people. I was able to get my money back but it was a bitch! save yourself from all the troubles. Don't go there. read more

I am changing my review here about Autos Only because after 2 months of hell dealing with them and a car that had major problems...they did the right thing. I LOVED the car that I bought here but it had problems that they spent over 2 months trying to fix and in the end weren't able to because the damage was so extensive. It was a major headache with lots of shadiness going on. But...my sales guy Gokul was nice from the start. Once the service manager Nam was in control of my car he was very good at keeping me updated on it's status. And the GM Carl ended up undoing the sale for me and apologized profusely. I gave it 3 stars instead of 5 because I don't recommend used car dealerships anymore and it would be hard for me to trust any of their cars. But...in the end they did the right thing, were apologetic, and made it possible for me to go out and buy a 2015 Jetta instead. read more

I will not do business with this company again. Why? I corresponded via email with a salesperson. On Friday, I told him I'd be there on Sunday to view a particular vehicle. On Sunday morning at 10:17 I emailed him again saying I would be there at the Burien location in under 90 minutes, I included a screen shot of the vehicle we'd been talking about, and said if the vehicle is not available to call me on my phone, the number of which I left in the email. I get an email 6 minutes later (10:23 AM) saying he'll have the vehicle ready for me to see. I drive to Burien from North Seattle. I walk in. They tell me the vehicle is not there but rather at their Lynnwood location. I told them I live less than 5 miles from the Lynnwood location and would have been happy to go there instead. The salesman with whom I had had the email exchange then said, "I couldn't call you when I found out the car wasn't here because I didn't have your phone number." I pulled up the email I had sent, to which he had replied, and showed him my phone number. His reply? "I didn't read that far down." I don't see how businesses that are this sloppy with communication, inventory control, and staff competence can stay in business. In the computer age, it's not comprehensible that they a) don't tell their staff where the inventory is and b) have staff that can communicate effectively with customers. I'll never do business with these guys again, no matter what the deal might appear to be. I gave them one star because no stars is not an option. read more

Purchased a 2008 Toyota Highlander and we were told the ABS issue that we previously told them about was fixed. We purchased said car and within 2 week the ABS light came on. Owner Han is non responsive and not calling back. I got hung up on today and their customer service - there is none. read more

The customer service is terrible. Trying to hide the discount I deserve from finding them through truecar. I was going to buy a car with debit card, I asked for them to cover the service charge using a debit card, which they claimed to be 3%. They wouldn't do it at that moment, so I left. 3 hours after, after I have driven all the way back home with traffic, they gave me a call saying they can do the deal. So I suppose I would get the car without paying for "3%" service charge. Pretty happy for a second, so I gave them a call. I started talking to this "Finance guy" seems know everything and gave me such an attitude. He tells me, almost like an order, to drive back to the store, get a purchase order, go to the bank.,etc. The way he talks, is so disrespectful, That really pissed me off. So I told him, I wouldn't buy the car if they are not paying for the debit card service charge, so he literally said back to me "don't buy it then". If your company, as a team, wasn't committed in this deal, why bother give me a call back and lie to me you can do the deal? Don't get what's the business model here? Rip off customers don't know much? IF YOU DON'T KNOW MUCH ABOUT CARS, DONT GO HERE!!! read more