Although they did not take care of it in the first time, I brought it to them, they did repair an issue with the right passenger front window that was making noise, but unfortunately, they did not repair the back taillight until I brought it to them second time, but they did do it under warranty for which I'm grateful. Thank you. You guys for helping out. read more

Do not trust Burien Chevrolet's positive reviews as they made be fake or made by customers in return for compensation from Burien Chevrolet. For more details, read about my experience below.che I took my Chevy Bolt EUV to them for maintenance and was grossly over-charged - and to add insult to injury, they failed to rotate the car's tires, which, per GM, is required for every service visit. I then wrote a scathing review of my experience (see below for original review). Burien replied to my review (see below for original review), asking that I contact the Service Manager. I did but it took more than 1 week to get a response. We then exchanged emails during which she made the offer to issue a full refund ($280) if I would delete my original 2-star review or, even more appallingly unethical, change my review to 5-stars (see screenshot of email exchange). I refused so she said my $55 refund check would be in the mail. This was on Sept 14. Two weeks later, on Sept 28, I emailed to ask about the status of the check - there's no way it takes 2 weeks for mail from Burien to Columbia City - and said that I would opening a dealer complaint case with GM as well as notifying the WA Attorney General about my experience. Lo and behold, a check from Burien Chevrolet arrives in the mail on Sept. 30! Coincidence? You decide ORIGINAL REVIEW 9/2/2026 I brought my 2023 Chevy Bolt EUV in to Burien Chevrolet for a multipoint inspection, tire rotation and rear wiper blade replacement (all listed as free services on the web site) and cabin air filter change ($110 on the site). While there, I decided to also replace the front wiper blades. Buried Chevrolet charged me a WHOPPING $141 to replace the front and rear wiper blades! Front: $63.83+$48.71, rear $27.46! They also charged $113.44 to replace the cabin air filter, slightly higher than their web site price of $110. I was in a hurry so I paid, reluctantly. (I even asked Mike, the technician if these GM blades came with an add'l warranty given the high prices and was told "No," just the standard 1 year warranty.") When I got home, I went to Burien Chevrolet's web site and saw that they priced front wiper blade replacement @ $69.95 (see screenshot) so I called and asked why I was charged 2X what their web site listed. Mike said I would have to "come in to resolve the issue with the Parts Dept" as he "'doesn't control parts pricing." #1: I don't understand why I have to make another in-person trip (and deal with freeway traffic) to resolve a simple parts pricing issue when the Service and Parts Depts are right by each other. #2: There is simply NO excuse for pricing something at DOUBLE the listed online price! I also found 3-week old notes from when called several Chevy dealers to compare pricing before picking Burien Chevrolet (my notes had identical prices for wiper blade replacement to Burien's web site prices) #3: After reviewing the bill at home, it looks like Burien Chevrolet didn't do the tire rotation either as it wasn't listed as a line item the invoice read more

See all

**Burien Chevrolet recommended a $14,000 transmission replacement. A routine fluid exchange fixed the problem.** I brought my 2018 GMC Sierra Denali (75,000 miles) to Burien Chevrolet for two repairs: replacement of noisy front wheel bearings and diagnosis/service of a low-speed transmission shudder. The shudder is a known issue with GM's eight-speed transmission, addressed by GM Technical Service Bulletin 18-NA-355. When I booked the appointment five days ahead, service advisor Mike confirmed they knew the bulletin and could perform the prescribed fluid exchange. Instead, I was told by another advisor that the torque converter had failed, contaminated the transmission with metal, and that I needed a new transmission--approximately $14,000. I asked them to perform GM's fluid-exchange procedure anyway, explicitly agreeing to pay even if it didn't solve the problem. They refused, insisting replacement was necessary. Mike repeated that conclusion the following morning, with a somewhat lower estimate. After 24 hours, I picked up my truck with the same shudder and the same bad wheel bearing. The dealership hadn't stocked the wheel-bearing parts despite the advance appointment. The only work completed was my requested oil change. I was also charged $250 for the transmission "diagnosis." **Here's the part I find indefensible:** I confirmed that the technician never removed the transmission pan or inspected its magnets. The five-figure replacement recommendation rested on a couple ounces of dark fluid drawn from the level-check opening, described as burnt-smelling and containing visible metal. No laboratory analysis was done. I kept the sample and could find no visible or palpable metal fragments. Three independent transmission specialists examined it; none considered that sample alone sufficient to condemn the transmission. At Warner Transmission, Lance--who has operated the shop since 1980--test-drove my truck and reproduced the shudder on demand. He recommended starting with the GM-prescribed service I had originally requested. I supplied the specified fluid and a new filter; Warner performed the service, removed the pan, and inspected the magnets. Lance reported that the pan looked good and found no concerning metal. **The result? The shudder disappeared immediately. My truck is now smoother than it has been in years.** Warner charged $250 for labor, plus the materials I supplied. A neighborhood mechanic also sourced my wheel-bearing parts the same day and completed that repair. Burien Chevrolet's service manager contacted me afterward, and I appreciate the outreach. But this is not merely about a diagnosis that turned out to be wrong. **It's about the process: refusing the manufacturer's published remedy while recommending a $10,000-plus replacement without the inspection needed to support that conclusion.** How is that allowed to happen? Hubris? Incompetence? Laziness? I arrived prepared to pay for two straightforward services. I left with neither repair completed, a $250 diagnostic charge, and an enormous replacement recommendation. Two independent shops then completed the work, for a grand total of about $1500. **When a dealership tells a customer that a manufacturer prescribed fluid exchange is pointless and a five-figure transmission replacement is necessary, it should have compelling evidence. Burien Chevrolet failed the test.** read more

After having my vehicle for over a year, and over $13,000 in repair cost that were paid, my vehicle dies on the road right after pick-up and then begins to leak. I bring it back and now they want an additional $6000 for work that they did not originally diagnose and most of which is not related to the issue that they are suppose to address. My observation is a pattern of dishonesty and insufficient work performed, along with an elongated repair process that only makes it easier for them to claim that there are additional problems that require more service time, more parts, and more labor costs. read more

Terrible, scheduled an appt for a check engine light issue, dropped vehicle off at 1 pm Friday, called the business 3.5 hours later, was informed we are short handed but we are going to get it done. I let Zachary know if it's not gonna get done I would come get the car he said they would give me a loaner car no problem ok call me back b4 you close so we can move forward, no call no returned text messages nothing. Saturday morning I called Burien Chevrolet was informed by a very rude lady no techs on the weekend and no loaner car as that place was closed on the weekend, long story short we immediately retrieved the car, no communication, scheduling was a complete waste of time, I should have read the reviews b4 dealing with this business. read more

Our car has been at Burien Chevrolet for a month - the original estimate was 5-10 days for repairs. Communication has been atrocious, beginning with email updates to an email address that does not even exist, significantly delayed phone calls back, and now for the past 48 hours no responses at all to our multiple phone calls wondering where our car is. We are operating as a single car household right now with no understanding of when our car will be ready. This has been going on for weeks. read more

Coach Joey on how to treat customers! Long story short, after he was done helping a customer I was next in line. Joey never looked up to acknowledge me. He never once spoke or said I will be right with you. Nothing. I waited a few minutes and then asked his name because I had planned to make a complaint. I left and later Spoke with his manager, Dan who is a clown just like Joey. Apparently, no one has ever complained about Joey.... That's hard to believe. I'm just saying. That vibe isn't just a one off thing. It's a horrible vibe that ruins a customers experience if you catch what I'm saying. I'm NEVER going back there again. That was the most disgusting feeling I've felt in a long time. I'm cool with Burien Chevrolet. They're trash! read more

bought a used car there, had problems 1 week later , they had it in their shop 3-4 times but never seamed to get it right. each time i would take it home the same problem would return after about a week. they stuck me with a $708 bill for a problem that was with the car when i bought it(90 day warranty).Same problem came back again after they thought they had fixed it for the 4th time, I took it to a Honda dealer and they knew what the problem was in less than 1 hour . It was a $2700 dollar fix. I believe Burien didn't have the expertise or didn't want to spend the money to do the right thing. Bad business practice. Buyer beware. (this is a follow up from my may 5 post) read more

Great experience here. Romar was super helpful very knowledgeable. I appreciate him great place to buy a car. He made it super easy was not pushy. I love my whole experience to be honest highly recommend this place. They even got me new tires while I was waiting for my car. Good deal better than I expected. read more

Burien Chevrolet - Auto Repair Near Me - Burien, Washington

Two years later. This is what happens when the service department of Burien Chevrolet tries to sell you a replacement engine when your engine is running strong. You go and buy a new truck from Good Chevrolet in Renton. Gave my supposedly bad 2011 Silverado to my grandson who is now enjoying that truck. read more

See all

Regretting getting my car repaired here. Online appt made, checked box to wait (I live two hours away)...found out, after driving 2-hrs to get there, they could not do the repair while I waited...why no call? I told them what was wrong with the car (needed reprogramming...later confirmed was correct)...but they won't give you a quote or do what you àsk (like pic) w/o $180 diagnosis. I asked if reprogram was diagnosed if it could be done in the diagnosis time...advisor said "yes"...but end bill was over twice as much...yes replacement sensor was added negligible $. Problem: your check-in is not with the Mechanic working on the car. Investments of time and $...trap you into finishing with them. Feeling cheated! Will never bring my Chevrolet Volt here again. read more

Burien Chevrolet - Burien Chevrolet could not do what this other dealership could do. - Auto Repair Near Me - Burien, Washington

10 out of 10! Burien Chevrolet made it easy to purchase a vehicle from across the state. Then, after making the drive to Burien, it was less than an hour to do paperwork and drive away with my new car! The team I worked with was amazing! read more

PREDATORS!! If I could give my treatment zero stars I would. I think they met a woman alone and saw dollar signs. I scheduled service on 3/22 for a recall(free), oil change, new wiper blades, and brake pads. After their 'inspection' I received a quote for $11k in repairs for a 2012 Buick LaCrosse. I doubt that car is worth that amount. I approved 5 of the 13 suggested services - what I asked for. What I expected to take a day, took a week. I asked three separate times for the total charges and was ignored until finally I was slapped in the face with a $3240.06 total the day before I picked it up. The change oil light is still on and so is the brake service light. After all of this, I asked on 4/7, 4/8, and 4/9 to be emailed a copy of my receipt. CRICKETS! No response at all yet. read more

Don't buy new vehicle here they have bait and switch tactic they advertise bunch vehicle on web bunch same msrp but when cone choose vehicle advertised they say that 1 thousand more it better to go sunset chevrolet sumner or auburn they have 3 day exchange, if feel some shady stuff going on,you exchange different vehicle or unwind car deal 3 day,buy here burien chevrolet they funded car deal asap, aslo thy have shady finance name Craig he will lied to about warranty coverage to get buy extended coverage, I ask warranty he offered is coverage like 10 year, 150000, 2026 chevy equinox ev , I ask him does this covers like bumper to bumper coverage equinox ev he said yes,in couple couple I had nudge feeling I better check my warranty sold me 1495 so for 10 year 150000 so cheap,did research found coverage like half,that is illegal shady practice man lying to me buy warranty doesn't cover like he say,I try get gm Chris involve have honor bumper to bumper extended warranty same price finance guy Craig lied to me I was supposed to have,it useless gm Chris try get offer me give at cost 2100 employee price extended warranty bumper to bumper coverage, this unacceptable they need stand by offer 1495 like promise in beginning or no point keeping this car for long time,ill get rid when 3 year 36000 bumper to bumper warranty expires, I was hoping keep car longtime. read more

Extremely irritated with our experience here. Visited here with my father who was looking to trade in his car for a base model 2025 Equinox EV. We'd been in contact with the internet salesperson who assured my father he 1) had the specific model of Equinox available for a test drive and in-stock to purchase and 2) that he would be there in person to help with the sale. We arrive, and there's two of that model on the lot - both of which we were informed had already been purchased. So now, instead of looking at getting that model from other dealerships, the salesperson we've been foisted off on spends the next TWO HOURS trying to sell my father on a completely different model. Huge waste of time, especially since my father is retired and reiterated his budget constraints multiple times. Deceptive and horrible customer service. read more

I bought a used car and was told the brakes were new, everything was good to go, etc. I had to get my catalytic converter replaced and was told after 3000 miles I needed new brakes. Do not buy from here read more

This place should get zero negative stars. When I bought my car on the day off, everyone was sooo nice. But then a couple weeks later I went in to get my tabs and the lady out front handing them out could not be any more annoyed and rude. As always, I greet her first, I smile and tell her what I am there for. She was so bothered. Today I called to see if a service appointment was needed. I specifically asked the service guy on the phone. I got a 2025 EV. It does not have a front plate holder and I know they are required by law here, which by the way, they've been selling cars in this state for a while and they didn't have the common sense to add the extra tag they need to drill on the car??? Common sense ppl. They just threw it in the trunk and sent me away. Which I DID NOT EVEN KNOW IT was there until today. When I did my test drive the car salesman did not mention it. Plus he was nice but knew as much about selling cars as a makeup artist selling rockets. They obviously knew the extra tab needed to be drilled to the front or they wouldn't have thrown it in the trunk under the mat. So I called and specifically told him I m knew to Washington and didn't know I needed front and back tags. Do I need an appointment to get it installed? He said NOT NEEDED!. A few minutes in and out. I say ok great. I'm out and drive 25 minutes to get it done. My brother and son are with me. We walk in to service office. To the immediate right the cashier doesn't acknowledge us. So I look to the left. Nobody looks at us. Straight ahead a few ppl. NOBODY ACKNOWLEDGE US!!! I see a free person at a desk marked services and I approach with a smile. He's actively trying not to look at me. I say hello????? And tell him about my car needs. He sounds soo annoyed sooo rude and it gets worse. He gets up and walks out towards my car and loudly asks me, do I have the extra tag holder. I said no. Not knowing it was in with my spare, I get shocked by his VERY CONDESCENDING RUDE WAY HE IS SPEAKING TO ME. MY brother and son are literally confused at his disgusting attitude. He starts throwing a box and bags in my trunk to get under the mat, both my brother and I OFFER TO HELP HOLD AND MOVE MY ITEMS SO HE CAN GET TO THEM AND HE IGNORES US AND KEEPS THROWING MY BELONGINGS TO GET THE TAG HOLDER !!!! What the heck is wrong with this guy??? We all look at each other in shock. Then with another condescending rude tone he tells us it will be an hour or more to get it drilled. I tell him I was just told on the phone not even 20 minutes ago it could be done quickly. He said no. I tell him I don't have time to wait the hour or more that this rude man with a disgusting personality could potentially make us wait. So we leave. I call again a few minutes ago and the receptionist has the phone etiquette of a dying cat. So disgusted in her job. I ask for a manager, she's sick of her life. I get a transfer. Another lady answers, I ask for the name of the manager the reception just gave me, she said " Floor". As soon as I ask for that specific name, the service department receptionist, I think iris, starts laughing uncontrollably. I wait and she barely through laughing tells me " floor is at Toyota for a meeting ". Never asked to help me or can she send me to someone else. So I thank her and hang up. They are all horrible at customer service and have such a gross attitude. No wonder they already have a low rating here. They all just sound like they are sick of their boring lives and are stuck where they are with no joy in it. I will be buying my son his first car in February. The same as mine. Not from Burien. My brother also needs a new car NOT FROM BURIEN. he has lived here ten years. Has many friends. We'll make sure nobody has to go there and deal with such gross attitude. Good luck read more

Stopped by the dealer to get a new truck today. Was immediately greeted by, Nelson Alonso. He was very helpful and friendly. Couldn't have asked for a better buying experience. Great job guys! read more

I came in wanting to check out the car before making any decisions, and Red (Taylor) and Javohn made the whole process super easy. They let me take a good look, test it out, and handled everything quickly and efficiently. They were really helpful with the buying process--everything felt simple, smooth, and stress-free. I appreciate how they made the process so easy, and I would definitely recommend working with them. read more

It's been a year now I've been waiting for my 2017 Chevy Traverse to replace the "SAFETY RECALL" on driver's air bag inflator to be replace by this Dealership. Their neglecting the safety issue that it may explode during deployment due to a manufacturing defect. They schedule me three times, one last year on my maintenance service and two times last month, ever since I got this "SAFETY RECALL" notification from this Dealership, after I waited at their waiting area for 2 hour, Service will say to me that they have no replacement parts for my vehicle. Why schedule and tell me on text messages that you have the replacement part for my vehicle? You don't value your customers and you don't care about the safety of the driver. I'm not recommending a friend to buy on this Dealership. Lucky a friend of mine ask, went to buy her first Chevy Tracks at Bellevue, WA. I will never buy another Chevy vehicle again from this Dealership. Rude and unprofessional customer service, that's my overall experience. read more

Burien Chevrolet - Auto Repair Near Me - Burien, Washington

Went there first time for service for on my 2017 Chevy Colorado with only 17k miles. They recommended immediate replacement of my harmonic enhancer ($1350). Took the car to another mechanic for a second opinion and they found a bulletin from Chevy saying not to replace the part for the reasons the dealer stated. Feel like at best incompetent, and worse ...? read more

my wife and I have had all of our service work on our vehicles done at Burien Chevrolet for most of our life or 40 years but recently we had the brakes done there, vehicle had 50,000 miles on it the rotors calipers and pads were all replaced and when we got it back the brakes squeaked, we made appt. to have it fixed 4 separate times before the pads were replaced again and squeak stopped, the service manager was never available never returned my calls always got voice mail when I asked to speak with him I was repeatedly told he was in a meeting, the 3rd time vehicle was left there to fix the squeak and they did nothing, we got vehicle back I'm not exaggerating with windshield covered in bird poop I had to wash vehicle when we got it home, the 3rd time there they called house to say vehicle was ready to pick up we got there and we were told it would be another 1/2 hour before it was ready, I went looking for it and it was parked out back I asked someone there to bring it up front we call there multiple times no one answers the phone in service. we have lost all confidence in Burien Chevrolet Service department and we will not be going back. read more

Fastest car purchase ever 45 min test drive to purchase and headed home with my new Camaro. These guys have it down, my wife 3 months later bought a ford at kirkland ford great deal but 4 hours. None of the contracts on laptops allpaper contracts, next time I think she will be a Burien Chevrolet customer. Ford people dont they ever get it right. read more

See all

Hi I David I have a 2017 Chevrolet Impala. Sometime ago I took my car to replace my transmission for it went out on me. The mechanic that work on my car did a wonderful repair but was very sloppy for they got grease spots on the inside of my interior and it is a very light gray. After that I took my car in for a maintenance they suggested that I needed to flush the coolant. So I got that done. They released the car to me I was on my way home about 3 miles away from the shop when my car started to over heat ( mined you I never had a over heating problem). So I had to pull over and I called the shop to tell them what was going on with my car they did send someone out to see what was the problem. When they came out they said that it was an air bubble. But ever sense they did the flushed my car would reach temps of 210 degrees the lowest would be 198 degrees. For burien Chevrolet flushed the coolant the highest the temperature would get was 177 degrees. I don't no what the hell they did to my car but ever sense the did that I was having trouble with the heating system. So I make an appointment to have them go and check my car out as to why this is happening they tell me it's because of a sensor that needs to be replaced. I'm not no mechanic but in my eyes I believe that the sensor was damaged so to there negligence because of my car over heating. But that isn't the cream on top of the icing. I have cer shield and told them that. You know what they wanted me to do!!!! They wanted me to pay the payment that was going to be well over $1100 plus on top of that I was getting my front bearings replaced that was $800 So they wanted me to pay for this and wanted me to deal with the insurance. There excuse was that they do deal with them because I'm the past they have gotten burned by them. But on the door as you walk in the had a sticker that hat the car shield. So now I had to go pick up my over heating car and take it to a different dealership I had to find one. Thank God that on the first one I found Auburn Chevrolet I love this place the lady that I worked with her name is Cindy, I love her. I'm telling you all that when you talk about family oriented they treat you just like that FAMILY. Cindy is the one to go to if you go to Auburn Chevrolet. They took very good care of me and they dealt with the insurance and every thing. I bought my car in 2017 at burien Chevrolet but the experience that I got from them I regret even going into that facility to buy my car if I am to buy a new car it would be at Auburn Chevrolet where they treat you like FAMILY!! Never again will I ever step foot at burien Chevrolet read more

Burien Chevrolet - This is a photo of the hand print of the sloppy nest of the mechanic - Auto Repair Near Me - Burien, Washington

Had my oil changed at Burien Chevrolet a couple weeks ago. Today, driving down the road, the sun hit me just right. I looked up and realized they CUT MY TINT and didn't bother to say a damn thing. The entire windshield has to be retinted now. Who the hell does something like this and then SAYS NOTHING?! It will cost a few hundred to fix (Called and spoke with Dawn and Asst Manager Matthew in the service department...after hanging up the phone on my husband the next tactic was deny deny deny....what a joke) Needless to say, I'm PISSED. Evidently, according to the sticker they vandalized my vehicle to place, I'm also due the day the oil was changed and I have 0 miles on my car ‍‍ read more

Do not take your car here! I did for a power seat issue. Dropped it off at 7:30am, had no calls or anything all day and showed up at 4:30pm to pick my car up, expecting to wait a little. Service manager had no idea what was happening and took them 15 minutes to figure it out and then let me know that it would be the next day. I didn't have a ride home so that kinda sucked. Then, they called me later that night telling me they needed three more hours of diagnosis time the next day for a total of four hours and $840+ tax to figure it out. Shut that down, and asked to pick it up the next day. They called me telling me it was ready and I went to go get it at the same time around 4:30pm. Charged me $21 in shop supplies for "dielectric grease, zip ties and tape." OK. $254 total for.... Don't bring your car here. Support local independent shops that aren't trying to take whatever they can get from you. read more

did not like the people there they were not helpful at all and nobody came to help me for 30 minutes

Outstanding job! I was recommended to this dealership by friends and family, who all express positive experiences of the purchasing and service aspects of Burien Chevy. I can now say that all they say is true! The buying experience at Burien Chevy was one of the very best. From the moment I arrived, I was greeted to an incredibly knowledgeable and courteous team. I had very specific requests for my dream car, and the team went above and beyond to obtain it. They found the exact specifications, down to even the exact color I wanted, and arranged for it to be transported to my location by the very next day!! They honored their deal, put the customer first, and made the entire experience exciting!! read more

Didn't let me know when I dropped off my car it would be 3 days before someone would look at it. Wasted my time making an appointment, since it's not used for scheduling staff to work on vehicles. This feature should be removed from the dealership's website. Fixed the problem related to a battery install this dealership didn't get right a year ago. Told me there wasn't a problem, and billed me for it. Avoided going over the technician's notes. I reviewed them when I got home and realized what happened. Overfilled the oil on the oil change.... Staff are friendly and personable. Will find a new dealership for servicing my car. read more

I have purchased many new vehicles in my life and this place has without a doubt the worse service I have ever seen. I will guarantee I will never go back or would I ever reccomend this place to anyone.. I have spent 2 days and a total of over 7 hours just to get my second fob which they should have had when I purchased it.. Stay away far far away.. They don't care about their customers only getting your money and wasting your times several days now... read more

Since I've been buying all of my vehicles from Burien Toyota the last 16 years, I've decided to give Burien Chevrolet a shot since it's owned by Burien Toyota. I found a used Lexus ES-350 on there lot and decided to buy it. Francisco was my sales guy- couldn't of asked for a better more patient non pushy sales person! The finance lady was a blast to talk with, very personable. Everything went extremely smoothly. And it was great seeing Paul Perrigo since we've bought a ton of Toyota vehicles from him when he was at Burien Toyota. I will definitely refer friends and family members to buy there next vehicle from Burien Chevrolet read more

Burien Chevrolet - 2012 Lexus ES-350 great car and price - Auto Repair Near Me - Burien, Washington

Best vehicle buying experience yet. We have purchased and sold several vehicles and dread going to dealerships. However Burien made this experience quick and painless. Found the truck we wanted online but it was 3 hours north in Burien, WA. Called in the evening to verify it was available and Jason let us know it was. Told him we would drive up in the morning but it would take a few hours. We called him on our way and he verified it would be waiting for us and sent us pictures too. We took it for a quick test drive and started paperwork. We did not plan on trading our truck in at the time but they were able to offer us a price we thought was very fair. We were in and out in under a few hours (shortest buy/trade transaction to date). No additional markups/hidden equipment on top of what they listed online and we even received an extra discount they had from Costco. We love our new truck! read more

Burien Chevrolet - Auto Repair Near Me - Burien, Washington

Hmmmm. Dishonesty of cost promoted by management, service staff not performing requested service or noticing easily spotted issues. Obvious training and quality check issues combined with deceptive service pricing. While I love my Chevy Truck if this is a trait of dealership service departments I will need to look towards Toyota or Ford......seriously, who follows through on certified service departments? Chevy or Anderson family get your act together and make Chevrolet owners proud to spend their money here. read more

Burien Chevrolet - Auto Repair Near Me - Burien, Washington

Can I give them 0 Stars? I own a 2017 Colorado and it was having ignition switch issues in that I was not able to turn the key to the OFF position and remove the key. It would only turn the engine off to the Accessory position. I found that the problem was either the ignition cylinder itself or that there is an interlock switch connected to the transmission selector that causes this problem. This is a known problem that I Googled in less than in 10 seconds. I scheduled a service to have this repaired. Upon arriving at the dealership, they stated that a $179 Diagnostic fee would apply to tell me what the problem was, even though I told them what I found above. After all, they are the DEALERSHIP and I would assume that they are also aware of this common problem. So be it. I knew walking in the door, this was standard practice and accepted it at this point. They also initiated a text conversation to keep me informed during my time there, a thoughtful touch. I waited 90 minutes for the Service Advisor to come tell me that it was the ignition switch. Well no kidding, I told them that. However, after letting me wait 90 minutes, no actual work had yet been done. I actually thought it would have already been fixed by this time. I directed them to proceed. Another 90 minutes go by (total 3 hours now) with no word from the Service Advisor, who knew that I was waiting in the lobby. I texted him inquiring of progress. No response. Another 30 minutes later, I walked back to inquire, this time face-to-face. I was told that after replacing the ignition, they found it was actually the transmission selector switch after all and were still working on it. I lost my sh!t! I have never, in my life, gone off like this before. I told them EXACTLY what the problem was, they took 90 minutes to "diagnose" it (which should have meant confirming what I said) and did nothing during that time. After that, they went after the wrong problem and never communicated with me. Finally, after I reached out to them, I find out they were working on the other possibility without having given me an update and still leaving me waiting (and ignoring my text) even longer. In the end, they present me with a bill that still included the "Diagnostic" charge. Here, I lost my sh!t a second time. I stated that I TOLD THEM what the problem was and they didn't diagnose anything. I refused to pay it. Another Service Advisor asked me to calm down, that there were "other customers that could hear everything I was saying". To this I replied, "Good! Maybe they might want to know what kind of service they are about to receive". I eventually gathered myself, paid the bill (minus the diagnostic fee) and left. I will never return to this shop again. Total time at the dealership was over 5 hours! With regards to using text as a method of communication, if a business chooses to use this technology to communicate with their customers, then use it correctly. People expect a response (fairly quickly) and want to be kept informed of progress. It's meant to be quick and easy for all parties. In this case, the Service Advisor never responded. Had he had the guts to admit to their mistake and communicate with me, this interaction would have gone much differently. This is the second time that I've been to this dealership and they tried using text during my first visit as well. Again, they were unresponsive. If these guys can't use it correctly, then they should abandon the trial. It clearly failed, along with all other aspects of this visit. After receiving Chevy's customer survey (after my first visit), I commented on the texting issue and do you think they reached out? Nope. Maybe I missed their text. read more

I bought a 2013 Honda civic coupe from these guys and my experience with them went amazing and pretty smooth, no rush, nor haggling. They' were really helpful over there. Jason is the man, I love the car and they made me feel welcomed there. Real 5/5 stars I recommend Burien Chevrolet!!! read more

Burien Chevrolet - 2013 Honda Civic Coupe - Auto Repair Near Me - Burien, Washington

See all

Burien Chevrolet Service Department is a hit or miss. Their Service Representatives are either super attentive, professional, and courteous OR they're extremely grumpy and help as little as possible. Since moving from Arizona to WA, I really wanted to find a great service center to do regular oil changes and maintenance. I can't say I found that in Burien Chevrolet. Everything was going pretty well with my normal oil changes until my check engine light came on. Went to Burien Chevrolet for a diagnostic and fix. They assessed, fixed, and sent me on my way with the check engine light off. Two weeks fly by and my check engine light illuminates again. Take it back, fork over the diagnostic fee and cost to repair. Check engine light is off. Woohoo! Three weeks pass by and the check engine light is back on. Easily spent over $700 trying to fix it over a couple trips back. I decided to go back to Arizona to visit and drove my car (check engine light on and all) back. I took it back to the dealership I purchased it and they suggested a bunch of sensor fixes that Burien Chevrolet never suggested or even recommended be changed. I did those repairs in one day and my check engine light hasn't been back on since ... it has been over a month since those last repairs. read more

Was very clear on the work I needed to be done and of course they found other issues. I didn't have a problem with that, however, with the parts being ordered, having to make 6 separate trips because they didn't fix it right or would call me to say it was done (arriving and finding out it wasn't), and 2-3 weeks of hassle, this has got to be the worst car repair experience I have ever gone through. Very disorganized and an under pinning of dishonesty. read more

WORST buying experience I have ever had at any dealer. They do not care for the safety of their customer. My front tires were cracked by age and still "passed" their used vehicle inspection. 2 weeks after purchasing the vehicleIt had a problem where it would shut off right after starting and they wanted me to pay for a diagnostic at their dealership. I left with that problem happening everyday. They supposedly were not able to duplicate the problem. Another problem was my paint as you see in the photos was like this after they gave me the vehicle but said "you bought a used vehicle so it's your job as the owner to take care of it". The vehicle was ugly and looked horrible. They also Forced me to purchase a Extended warranty. They said "we can not make the deal unless you buy the extended warranty because the bank is charging us $2,000 to approve you" They are liars and love to steal peoples money. They will do their best at giving you the worst deal. DO NOT DO BUSINESS WITH BURIEN CHEVROLET. They will only make you pay more. Lastly, the vehicle was full of sand on the interior. Even the MAP sensor was full of beach sand. This was days after purchase. I had to return to have it detailed several times. I don't know how this vehicle passed any inspection. read more

See all

Beware of the thieves that work at this location! I have had my car serviced at this location many times, since it's so close to work for me. I recently got an oil change there and one of their employees went through my vehicle and took some items from my car. The service manager Randy is an idiot. Very unprofessional! Thanks for the response Randy! I never received a call back or an update on what happened that day. As far as I'm concerned, your only response was to react to my review. I don't need any compensation as I did let you know. I own a marijuana business and what was stolen could be replaced. I only wanted you to be notified about your selection of your employees. Thank you finally getting back to me a week later after I had posted a review on yelp! I will no longer get my car serviced at this location. I would be better off at jiffy lube. At least I know, my car would not get searched through. read more

I hate people who waste my time. I had contracted this dealership via chat, in regards to 1 vehicle and 1 vehicle only. And I explained that to the person in the chat that it was the only vehicle that I was interested in. They told me that they would let someone call me about the car. I asked if I should just come down, because I wanted this car. I was going to buy it. He said yes. I was on my way when they called and told me that the car was sold and asked me if I was interested in any other car. NO. Why didn't the other person tell me the car was sold? I hate people who waste my time. Hate. read more