Have only had my oil changed here. Easy to schedule and timely work. I sat and read my book while I waited.

Eizo is amazing. He has gone through the engine codes with me, explained what they mean, and reviewed different options for repair. He is understanding of budgets, and has worked with me to identify less expensive options to try to keep the car running. He schedules 2-4 weeks out for most repairs, but once you have your appointment, the work has always been done quickly. No online scheduling, no same day appointments, but he's always willing to help. read more

Looking for a knowledgeable and trustworthy mechanic? Apex auto is your place to go! The owner always make sure you are within warranty first and have you check if you are under warranty so you don't have to pay to fix something that should be covered He takes pictures of his work! Your car is treated with respect and car is washed cleanly at pick up. He shares his knowledge and I learn something every time I get my car serviced here. He's honest regarding what needs to be fixed right away versus what can wait to save you from an unnecessary expensive fix. Highly recommended! read more

Had a coolant leak. Charged me $680 to "fix" it. Started leaking again the very next day and when I went back he said I had to much engine pressure without even testing anything just by looking at it. Said he can either fix the head gasket or add bondo to cover up the leaks. Ended up going to Eric's and he fixed it no issues. Just sharing my experience no hard feelings to the guy. read more

Super nice and helpful! First made an appointment to replace our breaks - they were starting to get a lil squeaky, which always should be addressed asap. We made an appointment for the next week. When the work was finished, I arrived to pick up my vehicle and was show before/after photos, documenting the previous state and replacements made. By rear bumper had been damaged from a collision months prior, and had apparently come loose during the work, but they re-secured it with a couple strategically located screws and it looked better than it had since I got hit! Came in for a break change, got some complimentary cosmetic body work! NICE. Nothing but great things to say about ALL of the staff. Welcoming, friendly, and they seem to genuinely care about doing quality work. We will keep return next time our car starts acting up. read more

Exceptional service! Eizo Matsuda is a saint! He does great work and never tries to sell you services you don't need. I've been exclusively taking both my cars to him for over five years. read more

We've been going to see Eizo for years... he's the only mechanic we trust. They are the most honest auto repair we've ever gone to -- before or since read more

Every review about Eizo is true. This man is god sent! Honest, reliable, generous with his time and energy; qualities hard found in many mechanics. I came here initially since my Prius had finally hit 200k miles on it. Eizo did a thorough check up on the car taking 3+ hrs, the charge? $0.00 I couldn't believe it! He took pictures of everything wrong with the car, giving me options and pricing but recommended that proceeded with only a band air approach as the car was running on its last legs. When bringing it in for oil changes, he recommended that I buy oil from Walmart as it would function the same as his but would be cheaper. Instead of making money off of me, he recommended the best option for me. Alas my car didn't run for much longer, instead of recommending me to fix the systems he just suggested that I buy a new car which I ended up doing. My experiences with Eizo have been nothing but stellar. I highly recommend him for anyone needing a mechanic in the Seattle area. Ethical, clean and honest work. read more

Eizo is a treasure. i found him years ago via the " Click and Clack" NPR series on cars and such. Since then i take my cars to Eizo, and have been grateful forever for his service. But that is not all. Eizo is a great person, honest, pleasant, his workplace is incredibly clean, perfectly organized, and he works with a white gloves! i was thrilled to see him egzamin, with this little light on the long neck, the under the hood things of my car... it seemed like he was doing a job of a surgeon checking very carefully a human stomach... i am so very glad Eizo is there. i commute to his shop from Wenatchee and never felt sorry for doing it. Love the guy. read more

Pros -Enzo the owner is very personable and seems honest -cleanest mechanic shop I have been to -he takes appointments Cons -he only uses his own parts so you can't bring in for example a filter and pay him for labor read more

I can't say enough about this place! Eizo Matsuda spent 45 minutes going over issues that others suggested I review and my own concerns. He was happy to point things out to me and was not condescending at all, which is common as I am a woman. I am familiar with cars and he answered my specific questions frankly. His prices are transparent and reasonable! I am blessed to have found him! Thank you Yelp! This is my guy from now on! read more

Without a doubt the very best mechanic in the whole Puget sound area when it comes to Japanese vehicles. I posted other reviews and other places before about how good this place is and I can't stop posting them because his service and quality is so great. I've been a customer for almost 20 years now and have never been disappointed with anything done by Apex Auto service. The owner knows more about cars than almost anyone I've encountered and can actually diagnose my vehicle just by listening to me drive it up for most problems. I could probably post two or three pages worth of praise here because the quality is just that good any skill is second to none. I don't know how else to communicate just how good it is other than the fact that I will not buy any other car then a Japanese car just so he can be the one to do my repair work. read more

Great services and professional comments. Engine light on my 2003 Corolla few weeks ago. The business owner gave me an honesty comment so I made a wise decision to save money. Thank you very much. read more

Muy satisfecha, excelente atención de Fernando carrillo... quede muy convencida de la compra del coche ya que la información fue clara y precisa lo superrecomiendo, además fue muy amable y empatico con nosotros. read more

Thanks to all the great Yelp reviews I found this place and made an appointment 2 days after. I went to Jiffy Lube to do an oil change. The first night there was severe oil leakage on my garage floor. I was nervous there was something wrong with my engine (versus the job that Jiffy Lube did), so I looked on Yelp and made an appointment with Eizo. He told me to come in as soon as possible due to the oil leakage. He checks under my car and shows me whoever did a poor job of changing my oil messed up and recommended I take pictures (including pictures of my garage floor) and to go back to Jiffy Lube and demand my money's worth! He also checked my oil to make sure it was enough to drive right over to Jiffy so that it's pretty safe. Finally, he did a few other checks (without me asking) saying that my engine didn't sound quite right but that I should monitor it and switch out the oil every 3 months just to be safe and see if the engine sound goes back to normal (this was due to my own negligence of not getting my oil changed after 6 months). I have another appointment 2 weeks from now for a regular maintenance because I trust him so much. The office just shows how meticulous he is. Everything is in order and laid out neat and nice. Kind of gave me that Marie Kondo vibe. read more

I've had my 2015 Toyota Sienna and 2006 Subaru Legacy in over the last two week - both to have rear brakes done. I live nearby and I am so thrilled to have discovered Eizo. From the first moment you speak with him, it's abundantly clear that you are dealing with a man with integrity. In the world of mechanics, this is of course paramount. I just cannot speak more highly of Eizo as a person. He is just so damn kind and warm. For my Subaru, which I just picked up from him literally 30 minutes ago, he did a full diagnostic evaluation free of charge. I knew I had various little leaks and he identified all of them and provided me with photos of each. He then walked me through each issue in order of importance. For most, they aren't major and we will just keep an eye on them. He did recommend that I get my transmission filter changed as it is leaking. No high pressure. Just pointing out what is wrong and what the options are. There is another highly reputable Subaru mechanic in Burien who I have used before. The experience was okay but it was the typical mechanic gruffy attitude with little to zero appreciation for my business. After you settle up with Eizo, you know he appreciates you and you appreciate him. Because Eizo is a good human and a stellar mechanic. I won't go anywhere else. Thank you Eizo! read more

This place is amazing! Great price, super transparent. He took pictures of the work, and also warned me about another problem even though he knew it was worth that I was getting done elsewhere. Very good customer service, very honest read more

yes! Eizo came through in a clinch---again! Suddenly, and without warning, all my dashboard lights went crazy and I started to lose power. I barely made it home! Although Eizo was crazy-busy, he said drop off the car (after I had AAA give me a jump, since battery totally dead). He kept me apprised as days went by, but finally he said he found the problem-- after replacing the alternator, checking all wiring, checking the battery, and checking the fuses and fuse box: corrupted fuse box shorting out. Toyota Burien said they could fix it in one day but the initial estimate was $4000!!!!!! They said the final cost might be lower but that electrical is tricky. Eizo's final cost to me was only $1100! He gave me a discount on labor; the total labor was well over eight hours! Eizo is The Man!! read more

I have been going to Eizo for all my major repairs! I went to him twice to have my brakes checked. The dealer said they needed service. Eizo on other hand will give you honest overview if they needed service or not. He's not after $. Because if he did, he would tell me otherwise and would just do it because you said so. If there was honest and trustworthy mechanic he would be the one... again, patience is the key. He's very busy. read more

Beginning in high school shop class, I have worked on cars and motorcycles my entire life. Back in the early 70's I worked at Black Duck Motors in China Town. But I later switched careers. So I know a little about the repair business and what it takes to make a car run properly. Last year my trusty 2009 Toyota Tacoma had 163,000 miles and needed a few things. A friend suggested I check out Ezo Masuda at Apex Auto. They raved about him. So I began doing a little research, 5 Stars on Yelp, 5 Stars on Car Talk Reviews (yup, NPR's Car Talk Show) . I took my truck down and met Ezo Masuda, I believe you hire the person, not the business. ( Also the shop is CLEAN and Organized!). I explained what I thought it needed, New Clutch, plate, throwout Bearing, Front Shocks & Ball Joints, Water Pump, Serpentine Belt, Brakes Front & Rear... Yeah... a lot. This truck is my baby. We talked and he said that he didn't have the time to do all of that at once. He looked at the front brakes and said they were fine for the time being he could do that work at another appointment. We set a date 2 weeks later to begin the engine and clutch work. When I took it in he said that if anything came up, he would call. The next morning he called and suggested that we rebuild the Clutch Master and Slave cylinders. They were showing their age. Not surprising, I said of course. at the end of the 2nd day he called again. "OK, everything is done and you can pick your truck up, it's ready to go." I was blown away, I expected it would be at least a 3-4 day job. When I picked the truck up, I asked him how he got it done so fast, He said he had pre-booked the flywheel re-surface and ordered all of the parts ahead of time. (except the Master cylinder kits). Then he laughed and told me he had been a Formula V mechanic in Japan and that the drivers weren't the only people who had to be fast on race day. Then he handed me 2 sheets of annotated photographs of the progress, explained what he found and what to expect now, plus a box of all the used parts. When he handed me the bill, I was shocked! It was hundreds of dollars less than what I expected! Then we scheduled the brake and suspension work for 3 weeks later. (he's always booked weeks ahead). 3 weeks later, the same thing, Ezo was done in 1 day and the cost not discount back yard mechanic cheap, but it was below expectations. I have recommended him to several other friends and several have taken me to lunch after their experience. Can't beat that. ps... the only time I've been back was to give him some fresh Japanese tomatoes I had grown. He was very excited ; } read more

After my car started making some interesting belt noises and my check engine light came on, I knew it was time to find a mechanic. Without a thought, I turned to Yelp and was not disappointed. I have never seen a mechanic with such high ratings before, so I knew I had to give him a try. I called and left a message explaining what I was hearing & the light coming on, and he called me later that day and said to "stop by" after 5 the SAME DAY. I was in and out in less than 15 minutes; he diagnosed a miss-firing sensor and re-set it, and tightened my squeaking belt (even inspected it for cracks) and sent me on my way. He was more than happy to explain exactly what he was doing, and why nothing needed to be done, but what to look/listen for in the future. If my car has any other issues, it's coming straight back here, and I am more than happy to recommend anyone I know to go down as well! read more

This review is long overdue, but after my most recent experience, I had to do Eizo Matsuda justice. I know everyone already had great things to say about him and his service, so I'm not going to break that trend. In 2010, I had the timing belt, water pump, etc. on my car changed by Eizo. He gave me a very fair price and spent extra time on my car since a lot of the bolts were rusted. The car was originally from the east coast, so needless to say the rust was probably pretty bad. He mentioned that he had to spend about 2-3 extra hours to get the job done. And still tried to have it done by his original estimated time. When I came to pickup my car, he had everything neatly laid out. Pictures of the job he had done, the old parts that he removed, and an itemized invoice showing me the charges. He told me that since he gave me the quote for the service, he would not charge me anything additional, even though he had to spend extra time on the car. I looked underneath the hood, and everything was cleaned to perfection. The car is running GREAT! My most recent trip there was due to some items that the dealer said I should get done. Eizo checked my brakes and a leak in the valve cover gasket. He told me my brakes were still good for at least another 6 months and didn't need to be done now. The leak was very minimal and did not require any immediate attention. He spent time taking pictures of the brakes, rotors, and drum to show me how much pad was left. When I came back to pickup the car, I asked him how much I owe him and he said "no charge." Are you serious?? Not only is he such an honest mechanic, he's also a very nice guy. Ever since I started coming here, I knew that I would not be going anywhere else for my major car service. He does get very busy and you need to book your major car appointments a few weeks ahead. Oil changes and the like are probably not worth the wait, but I would highly recommend him for any major car service. As they say, the best things come to those who wait...and it is so true for Eizo and Apex Auto Service! Thanks again for your great service! read more

I have taken my JDM Mitsubishi here a couple times now and have been extremely pleased with the service at Apex. They have performed maintenance, an electrical repair, and have done so timely, with friendly service and have provided pictures and detailed explanations. I couldn't be happier with my experience at Apex and will use going forward. read more

Love this place for anything my van needs! So helpful and very detailed and answers any and all questions.

I didn't actually use Apex to fix my car because the repair costs exceeded the value of my car. I chose to get my car hauled there right after my accident because of the great yelp reviews, i had given him a call near/after closing time and i'm not sure if he stayed for me, but he was still there by the time I had gotten my car there an hour and half later. It was such a relief to see a person there on a cold dark night and i felt reassured that my car would be taken care of. Eizo was so patient while I figured out what I was going to do with my car after he gave me some no bullshit estimates, and even though i didn't tell him to fix it he went ahead and did some work to make it easier to drive. And he wouldn't accept any money from me after I decided to get it hauled away instead of getting it fixed, even though I had left my car there for more than 2 weeks. All in all, great guy, honest and kind. read more

Nice guy, took time to troubleshoot my problem over the phone. Would definitely use this shop in the future

I have never been emphatic about garages or mechanics; their explanations and general credibility leave much to be desired. My experience with mechanized transportation lean toward inspecting the innards of "Car and Driver", but I would prefer to be prudent and exercise preventative maintenance than encounter the emergency *CLANK* *CLANK* *SPUTTER* *BOOM*. So when I bought my SUV earlier this year, I wanted a thorough check-up, dot my "I"s and cross my "T"s and searched for a reliable garage. Needless to say, Apex Auto Service came highly recommended through the Car Talk website and Yelp. Eizo first did a transmission flush; he photographed the nasty sludge that was there and the after-photo. He went above and beyond the to get it super clean using 2.5 times more than the recommended amount. Next, I had the 60k and 75k done at the same time. Unfortunately there was hiccup and the back sparkplugs were stuck. I was told Wednesday afternoon and Thursday evening around 8:00 he called again to let me know he got both of them out, replaced and will be ready Friday afternoon. Multiple services, several days in the shop and ~$1500 later my Pathfinder is in tip-top shape. read more

I'm still floored by the amazing service I got at Apex. My appointment was a week out, but their late hours were perfect for both drop-off and pick-up (10am-10pm on average). I dropped my Civic off because of a loud ratting, as well as for a basic check-up and underpowered acceleration. Eizo called me the next day to discuss the problems and pick-up. Eizo, the main (only?) mechanic, has a very heavy accent. I'm horrible with accents on the phone, so we decided to talk when I picked Civ up. Even though he was done with work, he offered to wait until I was able to get a ride over (9pm). At the shop, Eizo explained that he fixed the rattle by removing a broken exhaust pipe cover. He showed me the cover, told me what it does, then said that I don't need it or can get another later - not while the price of metal is high. He then told me, step by step, what work needed to be done on my car. He didn't try to sell me on urgency; he was pragmatic and considered that I only drive once a month when making recommendations. Then I saw the bill: "N/C." Apex could have easily charged for an hour's time to find the broken pipe cover, and another hour to remove it (a prior mechanic had welded it together). He also could have charged for the check-up, the crack he found in my catalytic converter...I would have been pleased at a less-than-$300 bill. Instead, he fixed my rattling for free, figured out why Civ is so sad, and gave me an expensive (parts) but time-friendly game plan to get her taken care of. I'm sold. I'm not going anywhere else. And I'll get better with accents. read more

Based on the recommendations here, I called Apex to make an appointment. Apex is busy and his schedule was +3 weeks out. That's a wait to be sure, but it's fine as this was a maintenance and oil change call. Because I have no other transportation I made it clear that I needed to have a fixed appointment so that I could wait and work in Georgetown while my vehicle was being worked on. He agreed on the scope of work and timing. However, when I arrived he informed me he may not be able to get it done and I'd have to schedule a follow-up for "sometime in mid-June." I bet this guy's good and my rating is based on his availability. I liked the owner and his response to the issue with my car (he was very detailed and unrushed). But my advice to anyone who is lulled by the raves of this mechanic - move on to the next review. Apex doesn't need your business and it shows. read more

Apex Auto Service is great, maybe the best garage in town for Japanese marques, but understand you have to share Eizo & Co with the rest of us! This is a small shop, maybe 3 bays, and parking lot full of cars waiting their turn. My advice is: Plan ahead - take your car here for the 30K/60K/90K scheduled services, whatever interval your manufacturer recommends. They will perform all the work they say, and more, and it will be documented with photos. Take good care of your car and you won't need to come in for emergency repairs, generally speaking. Give them time with your car, like a week. It will be locked up in a fenced lot, and if thieves were to target the place trust me, there are usually more interesting cars sitting around than yours. The best thing is to leave your car while on vacation somewhere and pick it up when you return. Be prepared to pay for a few extras that weren't on your original list of work. IF you cannot deal with that, be sure to stress that up front. They will call you if they stumble on some major broken part, but not the little stuff. Or like my last visit to get all my belts changed, I ended up getting an oil change - that was a judgement call by Eizo - it wan't much money, so no big deal. Understand that even a 5-star rated shop isn't perfect - I once had an accessory belt installed that was the wrong part number, and it squeaked after a few months. It all ended well and I didn't have to pay for rework so all is forgiven. A shop like this that does a great job, treats customers well, and is very trustworthy is hard to come by, and to be valued. read more

Let's face it, beside dentists, people don't like mechanics! BUT... Apex is probably the exception and redefines customer service. I've never encountered an autoshop that won't charge until you come back the following week to have him check it. My story is as follow: he said the earliest appointment would be 3 weeks out but if I wanted to drop it off and leave it overnight, to come by in 2 days. Left the car there, the following day he calls and said all of the following needs to be done which I approve all of it. On top of that, he said it'll be ready tonight if you want. I go pick the car up and he said one of the problem is still there and that he will work after the shop closes and will find a solution. The following morning (after taking everything apart), he calls and said "I can't fix that specific problem and suggested that I go to the dealership because they have more specific machines to diagnose this. He also said that he wouldn't charge me a dime for any of the work he's done so far (tune-up and spark plugs). About 30 minutes before the scheduled time, he calls and said he found the solution and that the car will be ready in 3 hours. 3 hours later, I go pick up the car, it runs smoothly and he says: "I'll charge you this amount next week when you bring the car back so that we make sure the problem is gone." On top of that, the total was less than I expected. I will now bring all my cars to Eizo, THE BEST MECHANIC in Seattle... and takes the cake for best customer service ever. read more

Does Eizo need more testament? Probably not, but our two Pathfinders (still trying to get rid of one!), Mazda truck and MR2 are still kicking. Yet somehow Eizo doesn't look a day older than when I first brought the truck there 16 years ago! He eventually hired another top notch mechanic - from Japan, of course - and they are able to turn cars over a little bit faster than before. Thanks to these great reviews, Apex Auto is ALWAYS busy. But don't worry, Eizo is still as thorough as ever. How he finds the time to document everything is beyond me. I DO bring my MR2 here for oil changes, after a Jiffy Lube monkey overtightened a nut, allowing all the oil to leak out into the underpan. I brought the car to Apex because the light came on. Poor Eizo cleaned it up as best as possible and thank goodness my engine was OK. He's the only one I trust to touch this car now and I know with his good care it will probably last another 20 years. Also, Eizo is awesome if you just need his opinion on a used car you're thinking about buying. If you can leave it there for a little while, he will be exceedingly thorough about all the things that are wrong with it. He even ran a very thorough background check on one vehicle that we'd unfortunately already purchased and it was all kinds of funky esp. w/the odometer, which appears to have been rolled back like, 200K miles. Now that he's selling cars, too, the next time we need a used car I definitely want to buy from him. You can be sure these cars have clean titles, real odometer readings and are in tip-top mechanical shape. read more

There really doesn't need to be another storybook review about this place - everything was fantastic, easy, and transparent. I got my 100k tuneup on my Honda Accord done here (and, being the shitty car owner I am, this was my first scheduled maintenance). He gave me a quote for free, with detailed pictures and an itemized receipt of what would be fixed and approximately how much everything would cost. I did some outside research, confirmed what he had recommended, and left my car. Picked it up the next day, and, to my (grateful) surprise, he had fixed some other things he found while doing the maintenance without charging me. He explained, again with lots of photos and detail, what he did, why he did it, and what would need to be done in the future. If you're looking for an honest and reputable place to take you car, I can't praise Apex loudly enough. read more

I am so happy to have met Eizo, he is so sweet and honest. I brought my car for my regular maintenance and Eizo waived labor fee I was like wait what!??? I was already impressed from the time I walked in and that just made me love the guy. I also had some alignment issues and he checked everything and told me to have it checked by an alignment specialist cause my issue needed serious work TALK ABOUT HONESTY... thanks Eizo!!! read more

Eizo is the guru of Japanese cars. I have never trusted anyone with my beloved Acura Integra as much I trust Eizo. I moved up to Seattle not knowing any mechanics, and found an overwhelming number of positive review for Apex Auto on Cartalk.com's Mechanic Files (great resource), so I decided to take the plunge. Since day one, he has shown me nothing but hospitality, and has always been willing to look at my car or perform minor maintenance without asking anything in return. I am severely depressed that I will never find his replacement now that I have moved back to California. His establishment is not in the nicest area, nor does it have a great storefront, but all the essentials are there. He is strictly a one-man operation, and because of this, you must book about a month in advance. However, it's well worth the wait. Eizo is the ONLY mechanic I've ever met who has documented every step of every repair/fluid change/replacement with a digital camera, printed out all the photos in color, labeled every photo to explain the step-by-step process, then explain to me the whole thing like a power-point presentation. I was BLOWN AWAY. I had him do the 90,000 mile maintenance on my Integra, which if you don't know is major. This includes: timing belt, water pump, adjusting valves, changing all fluids, etc. Everything was completed on time, within his original estimate, and the documentation was insane... I have like 10 pages of photos to go with my invoice! If you're a car owner who has trust issues with mechanics, or if you're a car enthusiast who will not settle for anything but the best mechanic, then look no further. Just know that Eizo comes in high demand, so you have to work around his schedule if you want his magical hands on your car. read more

This place is great! My husbands car wouldn't start and we had it towed here. They were quick while being thorough at a reasonable price. I plan to start going here from now on! read more

My 2003 Subaru Outback had a torn CV boot so I took it to Firestone down on Rainier. They said it would be about $300 for the part and about $300 for the labor, and of course they would need to do an alignment for another $75 after that, so we're looking at $675! Ouch! It was something that had to be fixed soon otherwise the problem would get worse and could end up damaging the entire joint/axle (more $'s). I decided to get another opinion and took it to Eizo at Apex. I stopped by around 10:30 AM but he wasn't open yet. A few hours later I came by again and he was there, told him about the problem, he looked at it and said with a new part and labor it would be about $300. We talked about it a bit and he explained exactly how he would fix it and why it would cost the amount he mentioned, etc.. Well, I'm thinking this is less than half of that chain place and this guy seems to know what he's talking about, so heck yeah, you get the business. I dropped the car off the next AM and by the evening it was done. He said he would be working until midnight (!)that night so I could come by anytime before that. When I get there at 7 PM or so he's got this incredible set of documentation ready; pics of the problem before, during and after the fix, detailed description of the fix, etc. Bottom line is I've never in my life met a mechanic like Eizo. Very honest, quick, reasonable rates, explains and documents the problems all with exceptional customer service and without the hard sell and add-ons. Yeah, he may have some odd hours, but that's certainly nothing to complain about. So happy I found this guy! read more

I brought my imported Mitsubishi Delica here because other Delica owners recommended Eizo as a knowledgeable resource for these cars. I was stunned how thorough and detailed Eizo was -- he included a complete summary of what he found, including photographs, and charged an extremely fair price. Incredibly hard-working and such a pleasure to work with! read more

Great work, timely, and no surprises on the price (same or lower price then any other Honda shop in Seattle). To paint you a picture, the brake shoes [rear brakes] on my Civic are within 10,000 miles of needing replacement. It's not a scientific thing, the wear rate is a function of how you drive but you do want to replace the before you damage the drum. I dropped the car off last night and left my house keys in side it (because I'm smart like that). When I realized this at 11:00pm he cheerily answered the phone and without hesitation told me to come by & pick the keys up. The following day I dropped in early, before the wheels were back on & he took the cover off the drum. Instead of pictures we looked at it together. The shoes were still serviceable with a low probability risk of being me wearing them, good to go for another 10 thousand miles. No change needed and no charge. When I got home I had a pleasant surprise, a slightly out of place fender was re-formed into proper position. He never said a word about doing this. That fender thing happened during the last good snow fall (December 18th, '08) as I'd slid into a concrete barrier...aesthetically it had been a minor annoyance but nothing more. I hope these few words can give some sense of how good Eizo is and how much I think of him. To level, he's busy so making an appointment is important. read more

So unfortunate, as this place had been Reccomended to my family and I by a trusted friend and was so excited based on what I read online. Long story short, we had scheduled one of our cars to go through an inspection, several days before the appointment we had an emergency arise that would interfere with our ability to take the car in at the scheduled time later in the week. We called him with MORE than enough notice to try and reschedule the appointment. We explained that we had an unavoidable emergency and needed to change our day for drop off. We were then told that, no, you can call me after a month or two and then make a new appointment, and I don't reschedule cancellations when they happen. We inquired why he was being unreasonable, when we were giving plenty of notice before the appointment and were promptly told that it was because he had lost money and time for that slot. We said, we understand and had already apologized but this was an unavoidable and unforeseeable emergency. He then told us that next time make sure we know we won't have to change or cancel. Needless to say, this experience was unprofessional and narcissistic. We experienced some weird behavior and communication when we booked as well, but wrote it off as it was towards the end of the day. So unless you have a crystal ball and can see the future, I suggest making an appointment somewhere else, as you will get no grace from this owner. read more