After standing in front of their wall of motor oil for at least ten minutes, Googling motor oil types on my phone, scanning the wall, checking my phone for consumer reviews, reading labels, pacing back and forth sizing up the wall (or was it sizing me?), an employee named Brenden came to my aid. He was one of only two staff members working on that busy afternoon, so for him to notice me and leave his register to help, left me with a good impression. He was confident in his recommendations and helped remedy my indecision. Bonus: old school hip hop jam heard over the intercom system. read more

Garbage, bunch of wanna be gangsters with attitudes, vaping and smoking outside. What happened to costumer service? Go somewhere else for parts. They don't deserve your business. They think they are doing good.... people only go there for convenience. Upper management needs to clean house. read more

I came into AutoZone today with a car that had just been jumped. I wasn't sure what the issue was--battery, starter, alternator? But TALON H was the absolute standout of my visit. He didn't just try to sell me something; he explained that while the battery might be the issue, it could also be the starter or another problem. He laid out the risks honestly, but after listening to his expert advice, I took the chance and bought the Duralast Gold battery. TALON H walked me through the whole process step-by-step, even installing the new battery for me. He was so pleasant, professional, patient, and knew his stuff. And then--we ran full diagnostic tests with the AutoZone scanner, and EVERY single part of my system passed! Cranking volts, RPMs, charging system--all green. The car is running like a champ now. This man needs a raise and a promotion. No joke--I'd hire him to run any business I'm a part of. He's sharp, respectful, has excellent customer service skills, and knows cars inside and out. If you're at AutoZone and lucky enough to get TALON H, you're in the best hands. This was my first time at AutoZone and it won't be my last. I'll be bringing all my car business--and my friends and family--here from now on. All because of TALON H. read more

Great experience today I came in asked a couple of questions. The gentleman behind the register was super knowledgeable helped me out and even offered to replace my headlight replacement bulb! read more

Excellent experience in the evening I went in to get a headlight bulb for my driver side and the manager was busy so he called Paul up to ring me up. Sometimes I'm shy about asking for help, but I asked if he would mind helping me put the bulb in and he said sure and he came out and he did it and he was super fast and super nice and I really appreciate it because it was nighttime and it would've taken me two or three times as long to do it because my hands are big lol. read more

I had an amazing experience with the manager, Andreas. After a radiator hose failed, he spent the rest of the day looking for a correct replacement and went out of his way to secure the part and install it in my car. Very knowledgeable of foreign vehicles, specifically BMW. I will definitely go back. read more

Lots of available parking customer service was above and beyond Paul was great so I was the gal working with him they help me put my blades on and I asked him to show me how to do it in addition he did I waited until there was not a lot of customers so I wouldn't take away from their time lots of parking lots of options well-stocked great teamwork I'll definitely be back Also easy location to get to right off the freeway read more

Autozone - Auto Parts & Supplies Near Me - Burien, Washington

Visited today (Thanksgiving) to have my battery and charging system tested. Was immediately greeted and helped by a young man was very pleasant. Tested my system and showed me the results. Grabbed some coolant and was immediately rang up. Probably the best auto parts store experience I've ever had! Kudos! read more

Thank you so much Sunrise, for your incredible support and customer service, I'm not very car savvy so changing out my headlight seemed like such a difficult task, but having you there really helped, thank you for being kind enough to take time out of your busy day to help me change out my headlight. read more

Auto Zone Alternators are JUNK! I purchased a NEW, not refurbished alternator for my Acura from Autozone back in April of 2022. Six months later on October 21, 2022, it started acting up. The alternator I replaced back in April appeared to be the same brand. It failed just after year after I bought this car which was only driven less than 4k miles. Duralast alternators are garbage! Auto Zone's return policy is basically non-existent. They will trade you for replacement piece of junk, but then you'll be stuck in an endless cycle of paying for labor to replace this part every 6 months to a year. It's a money pit and a trap. Years ago, I replaced my alternator using the same brand for my Toyota. Afterwards, I would receive a high pitch feedback through my car speakers. It was very annoying. I should have learned my lesson then. I do not recommend any alternator from Auto Zone, O'Reilly's, etc. Save yourself the headaches and time wasted by staying away from these places! Have your stock alternator rebuilt or buy genuine parts. Believe me and you will thank me for it. read more

Kevin is the best! Hands down the best customer service I've ever had at an auto parts store!

Thank you Mike for going above and beyond to help find my difficult parts. You are a true professional and deserve a raise!

Battery light on in truck and just barely started this morning. I headed down to nearest Autozone here in Burien to troubleshoot. Upon walking in I was greeted by employee Ashley P. And I explained the situation. Ashley grabbed the battery tester and jump starter and ultimately we discovered a bad alternator. The alternator was still under warranty However not in stock here or any nearby Autozone. Ashley pointed out that they have a different alternator for same price and in stock and I was able to exchange for that part. While I swapped the alternator Ashley suggested I put my battery on their in store charger. I had a great experience today with Burien Autozone and Ashley P. was extremely helpful during the process. Thank you, Ashley! read more

Autozone - no cost exchange for new alternator, this one was in stock for same price. - Auto Parts & Supplies Near Me - Burien, Washington

Ordered a master cylinder. The rude cashier was in such a rush to get everyone out the door she didn't even tell me when it would arrive, so I called and they said 3 days, from federal way. I called oreillys and they said it will be there the next morning. 2 weeks go by and I haven't heard anything from autozone. I finally went in, didn't have my receipt, and they said they never ordered the part, and didn't put my phone number into the order. In other words, they literally just took my money without even ordering the part. Just money for literally nothing. I finally found my receipt and got my money back. Usually autozone is better than oreillys but these lazy criminals will never get my money again read more

Keith was amazing ! I came in for a new battery and he installed it in very quickly and efficiently !

I happened to be in the area and stopped by to buy some brakes. After being totally ignored, I headed to my local White Center Autozone and received the proper customer service. 1 Star for Burien and 5 Stars for WC! read more

I made an online order for an instore pick up and drove to their location on 148th to pick up my items. I got their at 8:50pm everywhere that informs you of their hours stated that they are open until 9pm on Sunday. As I pulled up and parked and got out of my csr one of the employees immidately turned off their open sign and then locked the doors 6 min before 9 pm I came to the door and tried to tell them I already paid for my stuff can I just grab it and they literally treated me like I was some sketchy ass person and they looked at me shook their heads and didn't even give me the time of day or listen to what I said they easily could have grabbed my purchased items and it would have taken seconds but I guess customer service isn't their priority nor is being good employees it's going home and clocking off. I plan to pick up my items tomorrow and have a nice constructive conversation w the two male employees.if i were their employer they would be regretting that choice and doing all they can to make things right because they're representative for that autozone. First impressions are very important. There number one goal is to be making your customers happy because you're number one goal should be in the customer service and it so important to always go above and beyond for customers, retail stores thrive off their customers so being disrespectful to them is never a good idea. And you never know when you treat people that way what customer is going to leave a review. These employees have lost me as a customer to the autozone business and gave their company a horrible review, the employees go unnamed due to the fact that I didn't catch the name so I will update tomorrow it was named when I get my stuff and let them know that I will never be shopping with them again that there are 1 million other Otto stores that I have experienced 10 times better customer service that and I would rather shop with them no I can identify the employees by their vehicles the one that was directly rude to me Drive a 2008/2012 Dodge truck and the other one he drives a folder of the year is unknown dark green Mustang. If I were to to give my recommendation to these boys I will let them now if they want to keep a job because their attitudes are going to continue to make autozone on 148th loose customers unless they start going above and beyond for their customers and make customer service a priority my at least. This was not the best way to end my day. But i do truly hope that these boys change their attitudes and make this right for their own sake read more

Needed to top off engine coolant and the woman parts guru helped me quickly look up the correct coolant. When I grabbed the pink coolant she corrected me to the violet color I should have grabbed thereby saving me an expensive mistake. Great stuff!! read more

I'm so pissed that I have to go out of my way to other auto stores because if the employee named Ashley- she is rude/DISRESPECTFUL and has HORRIBLE customer service. I'm writing reviews and calling corporate. read more

On Friday July 31st I went in to purchase some head lights for my pickup truck. I was greeted by Nat one of the service employees at the counter. Not only did he help me find what i needed he assisted with me putting them in. He was a good teacher and very inviting towards me and i will always make it a point to go to see him and ask for his expertise. thank you Nathan read more

I needed a new windshield wiper immediately, because my 28" single front wiper had just popped off into traffic in the pouring rain on the highway. I knew there was an AutoZone 2 miles back closer to my house, so I carefully navigated back. The man at the counter helped me select the best value blade and also helped me make sure I had the new wiper blade installed correctly, in fewer than 5 minutes. Great experience! And me and my dogs in the car were able to get right back on our way out to go hiking. read more

I'd avoid and head to oriellys or advanced. These guys never have anything in stock. Attitudes as if they are being forced to show up. A very 'don't know, sucks' attitude read more

Autozone just lost a $4k sale and at least 2 customers due to their manager on duty who falsely assessed my license as a fake as well as my credit cards. My brother and I are trying to help my parents buy an engine from the Autozone in Burien, and I went into the Burien store to prove my identity so the CDA store could charge the amount on my card. The manager in charge said I was missing a watermark on the back of my DL, refused to see my other forms of identification, and then had the uniformed nerve to say that my signatures were in different ink. I am a Corporate Finance Manager, and used to be a District Loss Prevention Manager and so I understand weighing risk. I am insulted by this inappropriate and accusatory behavior. WA state reissued driver's license markings in February of 2017, mine was issued in 2015 and is valid until 2022. Autozone will never have my business, and I will tell this story to my community to prevent them from the same diminutive treatment. I have zero tolerance for being treated like a thief and a fraudster. read more

Wow! I work for an airline that is known for their customer service and I have to say that the gentleman running the store was the friendliest person ever. He greeted every person that walked in the door and greatest attitude about helping people find what they needed. I had gone to another auto parts place, that didn't have the battery I needed they sent me to Auto Zone. He knew who I was when I walked in the door. I had to leave my car running in the parking lot because I wasn't sure it would start again. Not only that but it was on EMPTY and I was scared to run out of gas before getting it up and running. I was only in town for one night and he was a complete savior! I wish I could remember his name (this was 2 months ago) because he is definitely the example of the best kind of employee you would ever want working for your company! Thank you sir! read more

I really have no idea how this place gets positive reviews. Today was the third time I've gone in to grab something (tail light, wipers, etc.) and stood there waiting to be rung up, eventually choosing to leave without what I came for. I really don't mind waiting. I get that corporate pigs don't want to staff properly and pay well. What I don't have patience for is not being greeted. A simple, "hi, I'll be with you as quick as I can" would suffice. I'm done waisting time at this store. read more

Horrible customer service. I bought 2 items (constant yelling from the two night employees, rushing me when I was trying to take my time looking; one of them kept asking what I needed and glaring at me after I repeatedly said I was just browsing). Big surprise: I got the wrong part and came back the very next night to return. More yelling and frustration at other customers, making me feel completely unwelcomed in the store. Then nothing but glares and snide comments when I was returning UNUSED tools. This place needs new employees with customer service experience. Never coming back, at least not at night (the only time I have for this stuff) read more

Very bad service they make you wait a lot and then they do not help you to solve your questions I say it for the manager of there .. I do not want to go into details because there are many things that make bad but neither way those who lose are them because there are many more Shops not only they exist to buy my recommendation that if they are going to buy that place and keep in mind what they are going to buy to go only to pick it up and pay it because if you have questions the manager there is difficult to talk ... read more

Just went in to buy myself a front caliper rebuild kit, so I go in and look for what I need like brake cleaner, dry towels, etc. I get to the front and remind you I was just in my car on the autozone app looking at the part number I need so I can give it to them as soon as I pay so I can be in and out. I ask "I need a front caliper rebuild kit for my..." without me finishing the guy tells me "We don't sell those you have to buy the whole caliper" and I then tell him then what's this? And show him my phone, "oh, looks like we have it but it'd have to be a special order" Yeah I'm sure it is buddy, I'll take my service to O'reily's down the street. Thank you. Not the first time I encounter horrible customer service here, employees always take their sweet ass time to talk to customers. read more

Just a shout out for Laray who was super nice and really helpful. Very much appreciated!

I am shocked at how rude the employees at this store are. I walked in and asked an older man behind the counter if he would look up a part for me. He told me that someone would help me in just a minute. I stood at the counter waiting for about five minutes when a different employee came up to the counter with a costumer, I continued to wait. When he was done helping that costumer a small line had formed at the counter, I was first in the line. The employee looked right passed me and asked the man behind me if he found everything alright. I was ignored for about 15 minutes and finally walked out. I am fairly sure I was ignored because I am female, but I would be willing to bet that I have a greater knowledge of vehicles than either of those employees. read more

I've been twice and the quality of service is fantastic. Always helpful and willing to answer any questions you have about vehicles. I'm not the brightest when it comes to auto care, but John took his time to make sure I got everything I needed and address any concerns I have. read more

I go to this place when their competitors joints don't have the junk I need. So I give a Hispanic accented lady a ringer to ask if they rent a manifold gauge set, and a vacuum pump. I needed to do some A/C work, and thru a series of "Uh's" and "I dont thnk's" I eventually get transferred to her supervisor. Sounds like a woman in her middle ages, and when i ask if they rent those two tools, she says that they need to order it from the federal way joint. So after about a crap load of waiting, I eventually thank the ladies for their time as my patience was wearing thin. I get a phone call later that evening and another Hispanic accented man tells me that the vacuum pump has arrived, but its only marked for purchase and not for rental, so the whole ordeal was a waste of time. On a completely unrelated trip, we went to auto zone again to get some parts for a friends car, and come to see an irritated elderly man yelling at the employees on floor for their ignorance with automobiles, he checks to ensure that the parts are the correct ones, and leaves. We ask some middle aged woman about renting a harmonic balancer puller. She had to note the rental tool number just to get the tool, and right there on the list, a vacuum pump and gauge set were listed. The overall issue with AutoZone, at least how I see it, is that the managers here tend to hire folks on their ability to speak Spanish, and the folk whom do work here seem to not be passionate about cars, and are independent folk who need a job in order to survive. So if you are to come here, try to have a sense of car knowledge to bring to the table, as these folks don't know much. read more

First time to any Auto Zone: I went here at the recommendation of my tow truck driver and arrived later Friday night Labor Day weekend and got immediate help. Dead battery, drove from tow company jump directly here. He came outside, checked my battery, confirmed 'twas dead-dead. Back inside, conferred, he explained my options, and I selected, then the 2nd guy grabbed it and went outside to install it while he entered in the order. Superb experience, I just can't find my note with the 2 guys' names. We reap what we sow and these 2 treated me GREAT. read more

I went in last night at 9pm, no one else in there so I didn't have to wait. I went in to return a $15 part that didn't fit. Mike the "parts manager" insisted I bent a sensor and that's why it didn't fit. I couldn't have bent it because it didn't fit Einstein. He also claims it was installed because the threads were dirty...HELLO, your hands get dirty when you work on cars Einstein!! Why would I return a $10 part only to order the next alternative that cost $45??? Duh!!! Also, I asked about a thermostat that didn't have a gasket that I assumed came with it. He just said, "use the old gasket." Duh!! Nice sale Mike! The old gasket was unusable...DUMMY! He's telling me straight up that I had an attitude. Ya I had an attitude because as a "parts manager" you sure are doing a crappy job selling PARTS, MIKE!! I just returned my parts, got my $ back and went to O'Reillys down the street. The only reason why I preferred Auto Zone is it's closer to home. Well because of MIKE the "parts manager" I'll spend my $$$ at your competitor, which btw, has always had much better customer service. So, thanks Mike the "parts manager" for being an incompetent employee of the Burien Auto Zone...Oh and you can bet I'll be contacting a regional manager. read more

Thank you Cory and Chris, I am so grateful for the awesome customer service! I went to your store to have a check on my Battery, the service I received went above and beyond, they said this is our job, if the customer isn't happy we aren't. I so appreciate the diligence to detail. Cory You weren't happy until the job was done right. Thank you Thank you, I will tell everyone about your customer service. If I could give you 10 stars I would. You Rock. read more

Cashiers are rude, rude, RUDE. They have little to no car knowledge and have made incorrect suggestions and sales pitches to me on numerous occasions. Each time I have left this place shaking my head about the terrible customer service. Today, I went down the road to Napa and found exactly what I needed for almost half the price. I will not be returning to Auto Zone, where they apparently hire anyone who applies, regardless of their level of expertise or their ability to speak to people. read more

After the Nissan dealership quoted us $125 (labor only) to swap out the hydraulic lifts on my hatchback, I watched a few YouTube videos and decided I could do it myself -- I just needed a socket wrench. Well, it wasn't as easy as the videos made it look, but Autozone employee Omar was super helpful. After helping us find the wrench, I started to change out the lifts in the parking lot. The wrench wasn't the right fit for everything, so Omar gave us another tool to use (for free). When one of the ball joint thingies wouldn't budge (probably due to corrosion), Omar tried, like, 10 other wrenches -- including ones he was pulling from his own car, trying to find a fit. Eventually we got it, the ball joint thingie popped out, and we were able to finish changing out the lifts. Omar went above and beyond being helpful and we really appreciate it. If you go to this Autozone and you need help, find Omar - he's a champ! read more

I couldn't be more pleased with my phone contact followed by my visit to pick up parts for my vehicle. "Marilyn" was extremely pleasant on the phone, easy to talk to and informative as to the part number I needed and the availability of the parts. So happened they had the parts in the store, held them for me until I arrived about an hour later. I am an older disabled Lady who knows a little about fixing cars as I have wrenched, rebuilt and raced cars in my younger years. After calling Toyota for the part number I was able to obtain the replacement parts I needed at Autozone. I asked for help putting on the rear lift gate shocks. A young man "Kyle" said he could put them on for me. Toyota quoted me $394.96 for the shocks, plus tax and installation. Through Autozone I was able to get the parts for $75.00 tax included. There was no charge for putting the shocks on the Van which took about 5 minutes. I was more than Happy to give Kyle money for a nice dinner on me. Thanks so much Autozone. read more