Great customer service and super helpful staff! I stopped by…read morethis O'Reilly location to get a warning light checked, and they did a free diagnostic scan on the spot. The employee explained everything clearly and even helped me find the right part I needed. The store is clean, organized, and has a good selection of auto parts and accessories. Also, they speak Spanish here, which is a plus for many. Definitely coming back if I need anything car-related!

If I could give them no stars I would. I tried buying a car from them a couple days ago, only to…read morebe faced with racism and derogatory words. All the white employees were being extremely racist to black employees and black clients. Worst experience of my life. Press and hold to react

They're always helpful, and they will pickup the phone and answer questions. Parking isn't the best.read more

Poor customer service resulting from corporate policies assuming employees cannot think for…read morethemselves.. and then employees realizing those assumptions. Really I need ID to pick up a $16 online order where I have the email showing the order on my phone and I know the name of the individual who submitted the order?! Won't be back. Plenty of other auto parts stores with more current policies. Best of luck!

Have only had my oil changed here. Easy to schedule and timely work. I sat and read my book while I…read morewaited.

Eizo is amazing. He has gone through the engine codes with me, explained what they mean, and…read morereviewed different options for repair. He is understanding of budgets, and has worked with me to identify less expensive options to try to keep the car running. He schedules 2-4 weeks out for most repairs, but once you have your appointment, the work has always been done quickly. No online scheduling, no same day appointments, but he's always willing to help.

I wanted the reviews to be wrong, but they have it right. While 2 of the employees were very nice…read moreit doesn't make up for the mansplainer who is insanely rude and when he doesn't want to respond to a direct question about why they don't sell certain products to people and not shops ( which is a huge loss for them because I was testing our product to outfit an entire shop location, thus why I was asking the questions) he defers to " I don't know you will you will have to ask the president of the company." Also deferred to trying to explain paint basics to me, and I am a 20 year veteran model finisher with 6 successfully set up paint labs under my belt. I will continue looking for other paint partners in the area instead.

this place is 5 min from my home but I drive to Renton instead of even bothering with this…read moreapathetic group of hacks. They will go out of their way to be unhelpful. Everyone is rude and slow. If you're going to be slow you can't also be rude. Terrible.

Robb at Benz Friendz is an excellent mechanic. I have a 1986 Mercedes 300D. I have been to his…read morerepair shop twice- once to get electrical and brake work done, once to get a full appraisal of the car and all work that could be done on it. His shop completed more than I asked for, faster than expected, with less cost than anticipated, both times I've been there. I would recommend Benz Friendz as a 10 of 10 on the rating scale.

IF you have something EASY to fix AND you can get a hold of him (He Screens His Calls, and yes he…read moreknows you called) then he's your guy. BUT, he has no indoor shop so just tune ups, no real engine work. It also has to be a nice day and MAYBE he'll do it for you. For more reliable service, go elsewhere...just negotiate so you don't get rooked with BS crap they add on then you're good to go. BOTTOM LINE: Only easy, no shop work does he, and getting a hold of him is like pulling teeth. His work is good, but my car broke down later. An oversight on his part (?) He's fair, just NOT reliable. Good luck.

Was there looking for my first car. Came out with my perfect dream car! The Sale's man, Junior,…read morewas very helpful and patient with me, helping me out with getting a good deal and was a great person to work with. If you guys need a reliable car sales person, ask for Junior!

The service department really messed me up last year with two appointments being unfulfilled…read morebecause they stacked the cars on a short staff. So I had to go home, twice. I tried them once again this week and they bent over backwards to make it right. Now, why did I only give it a 3 stars? Because the General Manager of the dealership refused to call me back when I have him my number, told him my husband and I purchased 5 cars from them in the past. He never called back. I went in and stood in the showroom floor for 10 minutes while several people told me they'd go get him. After 10 minutes I finally tracked someone and he had already left. SO, after purchasing FIVE cars from Burien Toyota, I will go to another dealership for my trade-in. 2015 XLE Camry 59,000 miles. The General Manager can take his crappy customer service and shove it. I'll take me trade-in elsewhere. But I'll still try the service departmemt as they did me right this time and the location is convenient.

amazie. can't speak highly enough about Paula and the shop…read more work was done same day. pricing was fair. work was quality. even kept the part that they replaced and showed me where it was busted! when i asked to add on oil change and a few other add ons to my original reason for coming to shop, they were honest in letting me know that my request would conflict on getting my ride back when i stated i needed it (yes, they are that busy, cuz they're that good) instead of being about the almighty dollar. instead, i bought parts myself which were fairly priced. kinda makes me want to get another vw....um, not quite!

This used to be a great shop for many years. The new owner is way over priced on parts and very…read morehigh time estimates on labor. I will never go here again!