I have to downgrade the previous five star review due a negative experience returning shoes at this…read morelocation. We live 45 minutes away from Vacaville where the store is located. I made a special trip a month or so ago to look at shoes for my dad. He had good luck with this brand in the past. Unfortunately, he has gout and very painful bunions impairing his functioning and he has daily pain in both feet. Though we are trying to address both issues with podiatry and his primary care doctor, it's still a challenge. He thought the two pairs of shoes we got would work after testing them out at the store, but after wearing them each for a couple hours at home he felt unstable and his feet hurt. A double negative. I wanted to return them but it's hard to find a time as they are only open from 10 am- 7 pm, and they are 45 minutes away, and add the never ending construction on Hwy 50/80 through West Sac to Davis, there's usually a huge slowdown, let alone more if there's an accident. I made a real effort to get to the store (including a 45 minutes delay) to get the shoes returned (which are virtually unworn) in the 45 day limit. I was greeted with "Are you here for an exchange?" I said, no, I'm here for a return, these didn't work out for my Dad. She then asked, did I need to look around just to make sure?... Um, no. She then asked in an accusing tone "Where's the box for the other pair?" I said the pair was in clearance and it didn't have a box. That is what my Dad told me...she said, "That's weird." She then proceeded to look over the shoes as if she was a forensic scientist. Flipping the soles, looking at the insoles...searching for signs of wear. She finally and reluctantly gave me a full refund. And with that unpleasant experience added to the awful drive, I will definitely not be returning here for anything. We had a great experience with the two guys running the store a month ago in the morning...no drama and just great customer service. I like to exercise my right to return. But I make sure things are in excellent shape, I have the receipt, I meet the time metrics, and understand the policies of the store. I did not appreciate being treated like a criminal for returning two pairs of athletic shoes. Be aware and choose to take your business elsewhere if the ability to return shoes is important to you.

If you're a New Balance fan then stop in the Vacaville Outlet. I wouldn't go out of your way to get…read morehere since discounts vary and there aren't that many regular deep discounts as the days past. But I noticed that same practice from the other retailers in the Outlet Plaza. Anyways, this always a must stop when I'm at the Outlets. Hubs is a huge New Balance fan of their shoes... running, trail, court, leisure... all of it. Just for the simple fact that they carry double wides as a standard size. This shop carries those sizes as well. But keep in mind it's an outlet ship, so the popular styles won't necessarily make it here. This is his go to brand since forever. Ok maybe not forever but for sure the past 30 years. Needless to say, he's been a customer of this shop for quite awhile and appreciates the service he's always gotten. Staff may have come n gone, but they have always been helpful and down to earth. So this shop is doing something right in their hiring and recruitment.

Okay I admit that I am not one of those people that is into high-end bags and wallets. My money…read morewould rather go towards a nice dinner, a high-end phone (since I love taking photos), or an exotic trip. Which is why I decided to think outside of the box and pay a visit to the "Coach Outlet" store. Located in the heart of the busy Vacaville Outlets, this Coach Outlet store has been a longstanding tenant here for the past few decades. Some may think that Coach products are limited to just wallets and purses. Boy was I wrong! This store not only carries a wide variety of wallets, purses, and handbags, but also a very impressive collection of luggage, mens and womens apparel (jackets, sweaters, shoes), belts, scarves, sunglasses, and watches. Surprised was an understatement as this store was very spacious as the display fixtures provided lots of room to shop without being overcrowded. Now what really surprised me was that I actually left this store purchasing something! I was in need of a new wallet and had already shopped on Amazon as well as visiting Macy's and Nordstrom Rack. Nothing really got my attention. Well that is until I went to the dedicated mens section. Here I saw a very nice display of stylish wallets. After asking the sales associate for the price, I was absolutely blown away with the deal I got. They were offering ALL mens wallets at 60% off the sale price. There is where I bought a full-size charcoal/black wallet complete with room for my drivers licnese, two bill compartments, and slots to hold up to eight cards. It was also a lot bigger than the wallet I had for a long time. And when I say a long time, my last wallet was at least 12 years old where it was ripped with all of the leather completely distressed after years of daily use. The Coach wallet uses a ton of quality materials that I know will withstand the test of time for years to come. All in all, the "Coach Wallet" at the Vacaville Outlets was a very pleasant surprise. This is also the only dedicated Coach store in between the Bay Area and Sacramento. The customer service here was above average and some of the deals are hard to pass up. With that said and done, I am giving this location an above average four-star Yelp rating.

Coach has outlet stores in most of the outlet malls. This one in Vacaville is one of the earliest…read morein Northern California. The store is enormous in size and beautiful. The prices are a lot cheaper than similar items you can find at the Coach retail stores or the department stores. However, most of the items here are different than the retail version. The store is gorgeous and huge. They have the deeper discounted items at the deeper second section of the store, where you can find even better deals. The employees at the store are well trained. They are ready to help, but you would get a purser when you explore and look for the items you may want to purchase. I like the shopping experience here.

There always seem to be some kind of sale going on here which is nice. There is a really nice…read moreselection for women and men's. Recently came to get my son some boots and there were a couple of good ones to chose from- waterproof and very lightweight. Customer service was good and we were told about the sales.

Excellent Customer Service and selections!!!…read more The two guys behind the sales counter greeted my GF and I as we entered with a great big "Hello & Welcome"! Wow! Thanx dude, I haven't even started to shop and I already feel good about buying something! I found my favorite pair of boots/shoes that have lasted nearly 5+ years and it was time to buy the exact same pair because they are comfy and proven! Bonus: They were on sale!!! As we roamed around the clean & organized store, the staff offered to hold our purchases up front so we'd have our hands free to shop more. They were very tentative and willing to help out before even asking. We paid and held a pleasant-genuine conversation throughout our short shopping spree. Kudos to the Timberland staff at this outlet store. That's how you create and keep loyal shoppers!!!

After our disappointment at Footlocker, We went to Finishline to purchase Stephen Curry Shoes…read more. Aisha was the one who helped us.. She was amazing, so very friendly, positive attitude and very charming.. That is the kind of service we want to get everYtime we go to a store... She is very wonderful.. She gave us tips and info about the shoes as well.... We will definitely buy here again

On a rare visit into the mall I was browsing, my service member Jay, was very attentive. Any…read morequestions I had Jay was very in tune. Upon check out I got to meet the manager Aisha. Had a great service discussion regarding a couple questions and the world of retail. I left very happy with my purchase & will visit in the future if I have any other shoe interests. Thank you for a positive experience!

Banana Republic Factory Store was one of the stops during our first visit to Vacaville Premium…read moreOutlets. I was looking for a couple of summer shirts, and while the selection for men was fairly good, the available colors were a bit more limited than I had hoped. A few of the clothing racks could have been organized a little better, but after some browsing, I managed to find two shirts I liked. The best part was that both were 50% off, which made the trip worthwhile. Overall, a good stop if you're looking for quality basics and outlet pricing.

Nice store with varied sizes. I love that they will order out of stock items, and ship them to you…read morefree of charge. Cashiers seem nice. Store is well stocked.

Fans of Kate spade will enjoy this outlet. There's the outlet portion, some items that are not on…read moresale and those that are blowout sales with up to 60% off the lowest ticketed price. The employees who work here are friendly and helpful. There's a wide variety of handbag and wallets to choose from. I recommend you check out this store if you are looking for Kate spade products at a discounted price!

We visited this store at the beginning of this year. I must say it's a very organized store. The…read morestock of bags was good too and it was organized in a theme. Store was quite spacious and good amount of people can browse the products at once. There was a section for clothes and accessories too. Didn't got a chance to browse any clothes or accessories. Staff was attentive and they were ready to help in case of any questions. Parking lot was shared with other stores in outlet mall. Overall a great store to look for some kate spade's merchandise

This is my very first review on yelp. The rude customer service I received today on 1/2/22 around…read more11:30 am from ASHLEY compelled me to write this review ASAP. She should be FIRED. When I asked her a question about back stock, she didn't even look up from the binders she was looking at. She rudely and disrespectfully replied to my question. The store just opened 30 minutes before and there were no other customers in the store. The other 3 employees were huddled at the front of the store just chatting away. No one even asked if I needed assistance. I can deal with being ignored, but I cannot accept rudeness and disrespect from an obviously uneducated and ignorant person. I am a business owner. I train my employees to always give stellar customer service and to treat my client with respect and courtesy. If ASHLEY and the other 3 employees were working for me, they all would be terminated immediately. I sincerely hope management reads my review and takes appropriate action.

This location is great. Friendly and helpful staff. Couldn't complain about service at all as…read moreeveryone was super helpful about finding sizes. Even if you don't ask, they offer to help. When they have sales, prices are cheap. For the quality of clothing, you can't ask for anything more. I enjoy the basics, cardigans, and fun prints they sometimes have.

Every time I'm passing through Sacramento to Napa, I always enjoy stopping at the outlets and…read moreespecially..... LOFT. They carry so many designs and styles.... they always have discounts going on as well. On my last visit there, I was assisted by Alona (had her write it down for accuracy) she was kind, professional, asked if I was a member with any coupons, etc. I just felt recognized, happily assisted, and found some really good retail bargains. Plus parking is right out the door. It's the perfect stop to get in, spend money, and get back on the freeway.

I always find it worth my while to check out the LOFT outlet when find myself near the Vacaville…read moreoutlets. The shop is clean and organized. The clothes are styled and displayed beautifully. The styles range from bold, frilly to classic, neutrals. The main attraction for me is the petite section. Having a dedicated petite section is rare in any women's clothing shop and in particular in an outlet shop. Plus they always seem to have a markdown. Anyways on my last shopping trip, part of my purchase was incomplete. The cashier made a honest mistake. I did not notice it was missing until I got home. Oh boy. So the next day I called the store and explained. The associate said the manager will call me back in a few days. I thought to myself, this may go nowhere. But no, the manager called back. She made arrangements and left instructions for the staff regarding my order. I told her I would not be back for a couple of months. She replied that it would be no problem. Sure enough it was not. On my return visit, I explained to the associate and she had to check the notes. She quickly returned and my transaction was fixed and completed. I understand that mistakes happen. The management handled the situation well and rectified the problem. The staff was informed of my situation and was ready for my return visit. The transaction was quick and effortless. Great customer service from my initial call to the store through returning in person.