This store does not appear to care about their customers…read more The store left me two voicemails saying I had until close of business on August 21 to pick up a roughly $1,000 firearm. I relied on that and went well out of my way to get there well before closing, only to learn that they had canceled the transaction earlier that morning. Mistakes happen. But what really bothered me was the response. First they blamed me - they said I was late and this was just their policy, despite *two* voicemails from their team member (Michael) telling me otherwise. The manager (Kevin) then told me that *I'd* need to pay for another background check and initially refused to cover it due to their mistake. I later emailed the store manager, Bill Curtis, to explain what happened and give them an opportunity to address it. He did not respond. I don't live anywhere near the store. I relied on their representations and wasted a good part of my day. I'd think twice about trusting them and doing business with them in the future.

I wanted to share my appreciation for the excellent service I received from Michael, the Sales…read moreManager and his whole team at the Fairfield Sportsman's Warehouse. It is rare to find a manager so willing to dive into the technical details with customers. Michael is incredibly knowledgeable, patient, and clearly takes pride in ensuring you walk away with the right gear for your specific needs. He didn't just point me toward a product; he took the time to discuss the nuances of the equipment, which I genuinely appreciated. The entire atmosphere of the store reflects his leadership organized, professional, and welcoming. If you're looking for someone who actually understands the sport and treats your questions with respect, go see Michael. I'll definitely be returning to this location for my future guns.

Just wanted to give Rod props for his help today with my driver! Thank you Dicks in Fairfield, CA.read more

Old man, young Dan is the Man!!! So helpful, so kind! Great value comes with membership rewards…read more Compared to the Pleasant Hill site, they're a bigger store with more inventory, but Fairfield Dick's honor Military discount daily, Pleasant Hill does not. As proud US Army Veteran this blesses my heart very much. I love our Country and Fairfield Dick's store!

I went there to buy about 50+ cards (NBA, NFL, NHL, you name it) because I have plans to attend the…read moreLake Tahoe Celebrity Golf match for 2026. Not once did they greet me or paid any attention. I even waited in front of the cashier and the employee just passed me without asking any questions or if I needed anything. Instead, their focus was on their friends watching the FIFA game. I wish this store good luck. But bad customer service, or lack of, is not going to be sufficient for a card store to make profit or even last. I'll take my business elsewhere as this is place lacks any professionalism and business aspect.

Love this shop and the family that owns and operates it. Great inventory from every sport. Tons…read moreof gift-worthy memorabilia (for both the casual buyer as well as high end). Fairly priced and excellent customer service. That's much more than most can say nowadays! Absolutely recommend checking this place out if you are a sports fan or if you know one.

Walked in today for the first time and wanted general information on surf rods. I was greeted right…read moreaway and assisted throughly and patiently. I had many questions for Eric and not once did I feel rushed and he also did not try to oversell me on anything. Needless to say, I ended up walking out with a new rod and reel. I would highly recommend stopping in to Fisherman's Warehouse for all things fishing related!

I rarely leave negative reviews, but this experience was disappointing enough that I won't be…read morereturning. We originally came to Fisherman's Warehouse because of Dave. He is incredibly knowledgeable about tuna fishing, does an outstanding job lining reels, and has always treated us with professionalism and respect. He's the reason we've continued to shop there.Unfortunately, our experience with Eric, the manager, has been the complete opposite. My husband stopped in while he was tired and quiet, yet Eric later commented that he came in "crazy," even though my husband hadn't said a word to anyone. That was both unnecessary and disrespectful. This also wasn't our first negative interaction with Eric. On a previous visit while Dave was lining our reels, Eric repeatedly interrupted to tell Dave to make sure we knew we had to pay for the special line marking. We never questioned the charge and had absolutely no problem paying for it. We appreciate Dave's expertise and know quality work deserves to be paid for. When my husband simply said, "It's okay, Dave takes care of me," referring to the excellent service Dave provides, Eric immediately responded, "We all take care of you." The interaction came across as defensive and left us feeling unwelcome. It's unfortunate because Dave is one of the best resources for tuna fishing and reel setup, but management makes the overall experience unpleasant. We'll be taking our business elsewhere, and that's a shame because we genuinely enjoyed working with Dave.

Very cool and straightforward place. I came in wanting to purchase a firearm and was helped right…read moreaway. The staff was exceptionally knowledgeable, friendly, and helpful, offering clear advice and answering all my questions about the items I was considering. Their expertise made the entire experience easy and comfortable. Paul was especially helpful and patient. He assisted me with my pickup and carefully explained the basics of both items I was picking up. He took the time to make sure I understood everything and never made me feel rushed while I looked at other things that interested me. I truly appreciated his professionalism and willingness to help. I would gladly do business with Paul again and highly recommend this place to anyone looking for knowledgeable, patient, and friendly service.

im giving a 3 star because the person that helped was very rude. I dont know his name hes a big guy…read morewith glasses, a beard and has tattoos but he made me feel extremely uncomfortable. It was my first time buying a gun and I told him that and the way he was talking to me it made it seem like he was trying to make me feel stupid. He needs to learn how to talk to people. But I bought the gun anyway because they were the only ones in my area who had it. Now the pick up process was great. I was helped by I believe his name was PK. Asian dude with glasses and a black hat. He was extremely nice and showed me all the safety tips and how to properly handle the gun. Im most likely never gonna shop here again because of that rude guy who first helped me. Now that I have the gun I want I will take my business for ammo and parts somewhere else. I really hope the managers read this review and tell that guy he needs to work on his people skills. The guy is a complete jerk.

Dubs Sports has been handling all of our basketball uniform orders from design, artwork, print and…read morefinal product for our Leagues and Travel Teams. I have also referred them to local High School Coaches and Athletic Directors for spirit wear and uniforms. Our non-profit youth basketball program orders for the last two years have all been on-time, never over budget wether it is a for a team of 12 or a League of over 40 players and we have orders every season due to the growing demand of Napa Valley Basketball Alliance and Legends Hoops AAU team growth. And all of the Coaches and Program Directors I have referred have been happy with the quality of team wear, cost and timeliness. Joe and Scott work hard to give good value and customer service and are successful at both. Beyond uniforms and spirit wear, they have a wide variety of sports equipment for most mainstream sports and will order what they don't have in stock. In fact we send a lot of players to get Shock Doctor insoles from them as they are the only local shop to have an account with this high quality sports protective equipment provider! Shop is easy to miss if driving down California Avenue but is an eye opener once inside, as they have a lot inside and keep growing! These guys know sports as Scott is a Hall of Fame athlete and Joe has been a top local Coach for many years in Napa. I hope they are open for a lot of years! Dubs is of course Warriors fans!

I love it! I was looking for a high quality baseball mitt, so I asked around and was turned on to…read morethis place. They stock a variety of mitts and the owner was great about seeing what my needs were before recommending any. They even have American and Japanese made high end mitts! A quick look around shows jerseys and other items available too. This is definitely the place to go FIRST so there's no regrets.

By far the best fishing store in the bay area…read more Unrivaled service, selection and passion for the sport. These people are extremely knowledgeable, friendly and advocates for the local community. I wouldn't even think of going anywhere else.

Ordered a rod with Shane 7/29/26. Still no rod no update at 8/25/26. The guys seems really helpful…read moreat first but will ghost and sound bothered when u call the shop.

Did my CCW training there I still train there. the instructors know what their doing and see what…read moreyou need to improve on and get you there. It's a safe environment with people that know what they're doing.

Great employees, very courteous, helpful and several available. Wonderful store to serve your needs.read more

Kindest sporting retailer. Carl and his wife supported my two sons throughout their high school…read moresporting endeavors. They are both patient, accommodating, kind, and compassionate. I could not thank them enough as a sports mom. They created a Letterman jacket that is a to-die-for special for my senior. Their customer service and kindness are what keeps us going back! When people ask me where should we get our Letterman jacket? I say Star Sports because of the care they take to make the experience special for the athlete and the family. Thank you, Star Sports, for making high school sports even more special for my sons!

Good service and product quality is great for a local business. Prices are comparable to large…read moresporting goods stores. I like to buy locally.

I brought my bike into Fairfield Bicycles downtown for a tune-up because I was having significant…read moreissues with my shifting. Even though he had a very busy schedule, Billy was kind enough to take it in and see what he could do. He called me back just a couple of hours later to let me know the bike was ready. He was able to get the rear derailleur shifting perfectly. While there was an issue with the front derailleur that required a part he didn't have in stock, he was incredibly transparent and honest about it. He even saved me from needing the highest gear since I mostly use the bike to haul my kids around. When I went to pick it up, I was shocked that he didn't charge me anything because he felt he hadn't fully resolved the front derailleur issue. I really appreciate the time he spent working on it and his honest approach to service. It's rare to find someone so hardworking and fair. I highly recommend bringing your bike to Billy at Fairfield Bicycles--he clearly cares about getting people back on the road!

Very great service! Able to provide us with the item we were looking for swiftly. I would recommend…read morethis shop for bicycle needs.