Rating this store 4 stars for their great customer service. It would have been 5 but there was a…read morereturn issue... For Christmas my husband both my some Nike sneakers. Unfortunately they were the wrong size. My husband misplaced the receipt and didn't give our telephone number when checking out so they couldn't track down our purchase in store. The associate, Tony, was handling the return said there was nothing he could do. They couldn't look up charges off of cards, like Walmart or Target does. All he offered to take back the shoes without the receipt for store credit for the lowest selling price of TWO DOLLARS What's ridiculous is that there's no way there's their lowest selling price for NEW NIKE SHOES. They don't even sell anything in that store for $2 My husband then asked to speak to manager (Kristian I think was his name) and he just reiterated what Tony had said. Needless to say my husband left the store with the shoes pretty upset. I happened to go into the store at a later date and thought to ask a sale floor associate if it was really true that they couldn't look up charges on a card which he confirmed. I briefly mentioned what had happened and he suggested we bring in our proof of purchase using our card statement and said they might be able to work with that. Doing just that, I returned a few days later. Steven was at the cash register. When I brought him up to speed on the situation, the first time he said was to "call customer service and they should be able to help look up our purchase and email the receipt." Once that was done he could process the return. He promptly gave me the number and guess what?! IT WORKED! It was a short call and the customer service attendant Jakaira immediately emailed me the receipt. Both Steven and the manager Vince helping process the return and it was resolved quickly! Steven and Vince are the reason why I am giving the store 4 stars. They were both so polite and helped return the shoes without an issue. Honestly if it wasn't for Tony and the other manager, I would have given the store 5 stars‍

The manager, Victor, needs TRAINING. I didn't even know he was the manager but I asked him whether…read morethey had a specific item in stock IN BLACK OR WHITE (I had already looked myself and only found PINK), he said "whatever is out is what we have", I asked can you check on your device? He unwillingly/rushingly scanned the PINK item and stated "Nope that's all we have is PINK". I asked, so not in back either? "No". I could tell he wasn't dilligently looking so I asked another employee if they had the item in BLACK OR WHITE..he found "THREE AVAILABLE" IN BLACK. As he was on the register he only pointed me back to the area I had already looked. I said I already looked there, he said "ok well then we don't have it, whatever is out is what we have" Long story short I looked online and ordered the item for pickup, about 30 mins later I receive a message that my item was ready & drove back to the store to pick it up. I asked to speak to the manager, and I couldn't believe it was the same guy who told me they didn't have it! We all make mistakes right, but it was just the way our initial interaction went that I knew he was being lazy. Further, rather than apologize he double-downed on his explanation that they only had PINK. Like bro I'm holding it in my hand & it says available online? I realized he only scanned the pink item, so of course it didn't bring up the other colors that may or may not be available. He was like upset I found it?? It's just annoying that I was just in the store and all he had to do was take 2 minutes to assist me. There were more employees in the store than customers & nobody could spare a couple minutes to simply look for an item, isn't that apart of the job? It was super weird bc Dick's employees are usually very helpful. I hope Victor is having a better day.

I'm extremely disappointed with the way this location handles product availability and customer…read moreservice. I woke up early, arrived before the store opened, and waited outside specifically to try and purchase Pokémon cards. I had even called the day before and came in person to ask about availability, and was told they would be in stock. However, when the doors opened, I saw an employee grabbing the Pokémon cards for himself before any customers even had a chance to get in. The fact that the manager allowed this to happen in front of paying customers is incredibly unprofessional and unfair. It felt like my time and effort were completely disrespected. If customers don't even have a fair chance to buy items because employees get first dibs, what's the point of showing up early or calling ahead? I hope this store reconsiders how it handles product releases and prioritizes fairness for all customers.

Can't believe I had forgotten about this location, but I was so glad I stopped in. Nice clean store…read morewith a good selection of items priced very reasonably. Attendant was helpful, friendly, and thorough.

Walked in today for the first time and wanted general information on surf rods. I was greeted right…read moreaway and assisted throughly and patiently. I had many questions for Eric and not once did I feel rushed and he also did not try to oversell me on anything. Needless to say, I ended up walking out with a new rod and reel. I would highly recommend stopping in to Fisherman's Warehouse for all things fishing related!

I rarely leave negative reviews, but this experience was disappointing enough that I won't be…read morereturning. We originally came to Fisherman's Warehouse because of Dave. He is incredibly knowledgeable about tuna fishing, does an outstanding job lining reels, and has always treated us with professionalism and respect. He's the reason we've continued to shop there.Unfortunately, our experience with Eric, the manager, has been the complete opposite. My husband stopped in while he was tired and quiet, yet Eric later commented that he came in "crazy," even though my husband hadn't said a word to anyone. That was both unnecessary and disrespectful. This also wasn't our first negative interaction with Eric. On a previous visit while Dave was lining our reels, Eric repeatedly interrupted to tell Dave to make sure we knew we had to pay for the special line marking. We never questioned the charge and had absolutely no problem paying for it. We appreciate Dave's expertise and know quality work deserves to be paid for. When my husband simply said, "It's okay, Dave takes care of me," referring to the excellent service Dave provides, Eric immediately responded, "We all take care of you." The interaction came across as defensive and left us feeling unwelcome. It's unfortunate because Dave is one of the best resources for tuna fishing and reel setup, but management makes the overall experience unpleasant. We'll be taking our business elsewhere, and that's a shame because we genuinely enjoyed working with Dave.

Great organized service, the selection of firearms is simply amazing and their prices are very fair…read moreand reasonable. I like how you have to have appointments to pick up your firearms as it makes it easier and they maintain their qualification and dealers license. It's nice to see all the employees that they have running a clean and Tight shop

im giving a 3 star because the person that helped was very rude. I dont know his name hes a big guy…read morewith glasses, a beard and has tattoos but he made me feel extremely uncomfortable. It was my first time buying a gun and I told him that and the way he was talking to me it made it seem like he was trying to make me feel stupid. He needs to learn how to talk to people. But I bought the gun anyway because they were the only ones in my area who had it. Now the pick up process was great. I was helped by I believe his name was PK. Asian dude with glasses and a black hat. He was extremely nice and showed me all the safety tips and how to properly handle the gun. Im most likely never gonna shop here again because of that rude guy who first helped me. Now that I have the gun I want I will take my business for ammo and parts somewhere else. I really hope the managers read this review and tell that guy he needs to work on his people skills. The guy is a complete jerk.

Dubs Sports has been handling all of our basketball uniform orders from design, artwork, print and…read morefinal product for our Leagues and Travel Teams. I have also referred them to local High School Coaches and Athletic Directors for spirit wear and uniforms. Our non-profit youth basketball program orders for the last two years have all been on-time, never over budget wether it is a for a team of 12 or a League of over 40 players and we have orders every season due to the growing demand of Napa Valley Basketball Alliance and Legends Hoops AAU team growth. And all of the Coaches and Program Directors I have referred have been happy with the quality of team wear, cost and timeliness. Joe and Scott work hard to give good value and customer service and are successful at both. Beyond uniforms and spirit wear, they have a wide variety of sports equipment for most mainstream sports and will order what they don't have in stock. In fact we send a lot of players to get Shock Doctor insoles from them as they are the only local shop to have an account with this high quality sports protective equipment provider! Shop is easy to miss if driving down California Avenue but is an eye opener once inside, as they have a lot inside and keep growing! These guys know sports as Scott is a Hall of Fame athlete and Joe has been a top local Coach for many years in Napa. I hope they are open for a lot of years! Dubs is of course Warriors fans!

I love it! I was looking for a high quality baseball mitt, so I asked around and was turned on to…read morethis place. They stock a variety of mitts and the owner was great about seeing what my needs were before recommending any. They even have American and Japanese made high end mitts! A quick look around shows jerseys and other items available too. This is definitely the place to go FIRST so there's no regrets.

By far the best fishing store in the bay area…read more Unrivaled service, selection and passion for the sport. These people are extremely knowledgeable, friendly and advocates for the local community. I wouldn't even think of going anywhere else.

I was fortunate enough to call Sweeney sports to get help with the Lake Berryessa 30 day quarantine…read moresticker. Alex, the owner, went above and beyond in helping me. They have earned my business and all my referrals. Thanks Sweeney's Sports :)

Small little store. Been here few times these guys are great people. Very knowledgeable and easy…read moregoing. Bought two guns and did few transfers all went smoothly .

I decided it was time to sell a Sig P365. It had become too hard (arthritis) to operate the slide…read more I brought it to the shop and spoke with Evan about options for selling the pistol. He went over a couple options, and I decided to leave the gun with them on consignment. I was simply amazed at what a complicated paperwork process this was (thanks CA DOJ), but how EASY Evan made the transaction for me. I feel like I received a very good deal, and Evan made the whole process as easy as possible. Friendly, competent, fair: hard to beat combination!

Kindest sporting retailer. Carl and his wife supported my two sons throughout their high school…read moresporting endeavors. They are both patient, accommodating, kind, and compassionate. I could not thank them enough as a sports mom. They created a Letterman jacket that is a to-die-for special for my senior. Their customer service and kindness are what keeps us going back! When people ask me where should we get our Letterman jacket? I say Star Sports because of the care they take to make the experience special for the athlete and the family. Thank you, Star Sports, for making high school sports even more special for my sons!

Good service and product quality is great for a local business. Prices are comparable to large…read moresporting goods stores. I like to buy locally.