40% off sale during the holidays! Their seasonal sales are awesome! Online ordering is easy! If you want to avoid delivery fees, you can have your items shipped directly to the store. There is also in store pick up for items that are in stock at the store. Easy ordered and great value! read more

Vans - Shoe Stores Near Me - Carlsbad, California

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The "store manager" Alex sucks. Zero personality and a huge fail in customer service. Reason for two stars is the lady who was helping us was actually helpful. Do yourself a favor walk over to Macys and go buy Nikes from Finish Line. Prices are similar but customer service is top notch. read more

Never have I thought vans would be prejudice toward people of color but I guess they're hiring racist workers managers and " security " As soon as my girlfriend and I walked in we were greeted kind of oddly. Didn't think anything of it then as we start to look around or look at shoes. One " security " I'm assuming cause he just came up and stood right in front of us as my girlfriend was seated. So I sat next to her so we can have a fun lil game of " wtf is up ". Anyway the moment I sit down the racist walks to my back to watch us from behind me. They're weird and I will make it a duty to record the next incident. Be on point cause I'm about to have some fun with you racists. read more

I recently had a leg surgery skateboarding. I have tourettes and can be difficult to deal with. KC and Nathan were very helpful and got me the correct size and some cool new Grosso's. I love this company and these specific employees were great. Make sure they get paid $$$$$ read more

Came in about 10:55 to buy a pair of shoes for my niece. 2 guys working were too busy to greet me as they were talking. Then he asked me if I wanted help asked about a size then he told me, walked away, had to approach him to get shoes got em the. He disappeared. Finally asked other guy if he could help me and his reply was "wats up?". Apparently something wrong with thier registers, so I waited patiently for 15 minutes. Finally thier issue was resolved so I asked for a discount for my inconvenience. Was not offered a "sorry for the wait" nothing-- and poor customer service and denied me of any discount -- I felt compelled to write this review. Please Julio and other guy you need better customer service skills big time! read more

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SO disappointed. This is the SECOND time i attempted to buy multiple shoes from this store and couldn't. They will not honor the "30% off deal" from a former employee. An employee who has worked for vans for 15+ years.. i left and he called and they said "sorry man i thought her coupon was fake." Yet you allowed the girl next to me to use the coupon, come on. read more

We came in to get a pair of all black classic vans for my boyfriend around 4pm, we were the only customers in the store. No employee came to help so I grabbed the shoe on display as I was walking towards the register to ask for the size, I realized that the display shoe was the size my boyfriend needed. So I turned back around and walked towards the bench he was sitting at. It was then that an employee (Hannah S) came over, this is exactly how the conversation went... Hannah: Can I help you with anything Me: (With the display in my hand) Oh no, this is his size Hannah: We actually don't let people try on displays because we sell them Me: That makes no sense Hannah: Yeahhh Me: So you don't sell shoes that are tried on? Hannah: Walks away & avoids us for the remainder of our time there Checking out we were helped by Aiden C as she avoided eye contact with us. Luckily Aiden reminded us to complete the survey on the receipt :) ***We loved the shoes we purchased, but with Hannah's Customer Service...we rather make the longer commute to the Outlet store, maybe even Escondido.*** read more

I went in looking shoes for the gym that are Velcro. When I went in it was busy because of Black Friday deals. As I was browsing Kennedy asked if I was doing okay and needed a size she can get it for me and showed me their Velcro shoes and what size I'd be if I were to do a kids shoe as well. She was able to kill it as she was helping families with kid shoes and get the size I needed for a certain shoe. As I was shoe fitting she was able to give me some attention and advice with shoe fitting. I left with the shoes I wanted and the team is amazing! Thank you Kennedy for the help!! read more

Visited this location with several friends, none of us were greeted. We all felt as if we were being a bother in the store. Friend needed help with a shoe, crickets. I highly suggest Vans make some changes at this location, as it's in dire need if they want to stay in business. I'll be heading anywhere else for shoes. read more

Its a pretty small Vans store but the service here is a lot more better than most. If you were to go to the one at the outlets, they normally dont say hi or their off running around clueless into how to handle multiple tasks lol. Overall, I like the cleanliness and customer service here. read more

Had a small mishap with an online order return that was mistakenly refunded to me as a merchandise credit rather than refund to my credit card. I called the store manager to see if they could fix the return and she took care of it no problem with a smile on her face! Made a potentially stressful situation easy :) thanks! Note: for clarification, online orders can be returned to Vans stores for a refund to the credit card, unless you paid via PayPal in which case you can only receive merchandise credit. read more

Every person in this store is friendly, professional, and extremely knowledgeable. However, if you plan on shopping here think again. Their A/C is not working- in fact, I don't know how these employees are able to even function. When will this fixed? read more

Britney right away greeted my family and offered alot of shoes geared towards what we were looking for even offering to order a specific set in for me thank you so much will be back again read more

Great costumer service young man was very helpful. I forgot my $20 buck dollars so he went to the back and gave me a new one. So I bought to pair of shoes for $45 wow what a deal read more

Vans - Shoe Stores Near Me - Carlsbad, California

Tons of Vans shoes - most of them around $45! Also have a ton of shirts, shorts, jeans, everything. Young and friendly service. read more

Kyle was very helpful. My son hates shopping. Kyle made it super easy and quick. Kelly at the register was super sweet too. We always have an easy time shopping at this location. Everyone is very helpful. read more

I would give this store zero stars if I could. I came into the store spending over $175.00 approximately two weeks ago. I was told by the associate (male) that for each $75 purchase, I would receive $25 in "Bonus Bucks- a free $25 on my next purchase!" (verbatim). Upon receiving the "bonus bucks" (the only reason I came into the overpriced store to shop, I waited until the dates that they could be used, only to discover on the back that the $25 has a $65 minimum purchase for EACH CARD. Contacted the store about the associate's misinformation given to me, only to be told by an associate who identified himself as "Sam" that you must spend $65 for each $25 card to be valid. Explained the misinformation given to me as a customer, only to completely dismiss me and say, and I quote" "oh well, I'll tell the associates now tell people about that." Horrible customer service. Sam was not polite, understanding, nor helpful, and should be given lessons on basic customer service, which he obviously does not have. DO NOT SHOP HERE UNTIL YOU CLARIFY ANY DETAILS WITH ANYONE BUT SAM. read more

Ugh!! I visited this store two weeks ago to get a pair of shoes for my husband and matching ones for my son. I spent about 15 minutes in the store looking around and was never acknowledged. I finally grabbed a shoe from the KIDS section and asked an employee what was the smallest size they carried in that shoe. He responded with a men's 8 . Then grabbed a women's shoe and tried to sell me that. I politely told him I wasn't shopping for myself, but for my husband and son. Before I could finish my last word he gawked at the fact that we had the same stroller. Then proceeded to tell me that now he has some big clunky stroller that he hates, and that he has more kids, but he doesn't want anymore because it's all such a hassle, then did some weird hip movement and told me how he was going to be a hipster by rolling up the bottom of his pants, and then proceeded to do so. I stood there the whole time in silence. When he was finally done with his show I handed him the KIDS shoe back, said thank you, and walked down to Zumiez where I received great customer service. Fast fwd to today I still needed to get my son some shoes so i headed back to Van's and hoped that the last time was a fluke, and their customer service wasn't that bad. I walked in wasn't greeted. Went to the toddler section which is in extremely close proximity to the register and began to look at the shoes. There was a gentleman at the register filing paper work in a binder, and a manager right behind me telling an associate how she couldn't go home. I waited and waited. Trying to entertain a 2 year old so any of the 3 employees could finish what they were doing and help me. The gentleman at the register walked right past me to the back, didn't acknowledge me, then came back and walked right past me and still didn't acknowledge me. He then proceeded to cut paper at the register and punch holes. The manager continued to talk to the associate telling her what she wanted her to do. Now remember I'm with a 2 year old so we weren't exactly quiet. There's no way they could have not seen nor heard us. Finally I turned to my son and told him that we were going to Journeys to buy him shoes. Magically at that moment the manager turned around and asked if we needed help. Yeah a little too late for that. So we left and bought my son shoes at journeys. It's pretty pathetic that I have to go to other stores in the mall to buy Van shoes because their customer service is that awful. P.S. Zumiez has better prices on Vans read more

First off I have to commend Austin the assistant manager he was amazing helping me exchange some shoes I bought in November for my son for Christmas. The sole came off literally a month after I bought them. January I was so busy with work and corporate visitors I didn't have time to bring them in. Finally in February I had some free time and he was amazing super friendly and took care of me no questions asked! Austin gets five stars from me. I gave four stars because there seemed to be an consistent issue with that particular shoe. If there is an ongoing issue they should be pulled from the shelf! But thank Austin for being amazing and helping out this single mom!!!! read more

How do I put this without making me sound like an old man? Let's just say I have been wearing Vans for a long time. I've been to a lot of different stores and worn a lot of different styles. There are 3 stores in the area and each one has something that separates it from the rest. The store at the outlet has the best deals, the store at the North County Fair Mall in Escondido has the best selection and this store has the best customer service. The nice thing about this location is that it still has that mom and pop vibe to it. Mandy and Crash (may or may not be his real name) I'm assuming must be the managers because it seems like they are there every time my family and I visit the store. My son actually had a pair of shoes that fell apart very quickly. Crash switched them out for a new pair and we even ended up buying some new cool new T-shirts while we were there. In the end a fun place to shop and the only store left worth visiting in a dying mall. Hopefully when the mall remodel is completed this store is able to expand because the current location is relatively small. read more

BAD service. A blonde lady asked me if I needed to try anything on and I said yes and told her the size then she walks to the register and stands there and has me waiting for nothing. Will not return. read more

Came in with an Issue with factory defect on a pair of Shoes Kelly took amazing care of me and took care of the issue and was so friendly wish every place was as understanding and helpful Vans that's why I'm so loyal because of amazing employees like her thank you soo much!!! read more

Horrible! Just plain Horrible! They need to do better training on customer service, starting with better managers.

I asked for a size and a specific shoe and the girl with blonde reddish hair says they dont have my size so then I looked at the display and it's the size I wanted . I asked her about it and she says oh the girl probably didn't see it there are 3 boxes back there . I asked well can u check and she said tells the other girl to check an waiting and waiting seeing the other girl take other people so then I asked the blondish girl what's going on and she said oh was about to check wow all that for a simple no I couldn't find them or yes I did.. bad customer service need to have more knowledge on your stock and product .. lack of customer service experience read more

Came to this store to buy a pair of shoes, but they were closed with 2 minutes to spare till 9 pm. They just lost a sale.

I have interacted with the manager a couple times. Always professional and tries his best to make things happen.

I believe the young mans name whom helped me was Cory and he was the absolute most sweetest worker and helped me find exactly what I was looking for for my granddaughter. Very lovely service will return! read more