I don't usually do this however I have been very upset by the way business has NOT been handled since Kat took over Vanna Nails. Their craftsmanship is EXCELLENT however the high prices along with the lack of courtesy for making appointments is the reason for this review. I made an appointment ONLINE yesterday. I was given very few choices so I made my choice out of the existing. I received a confirmation immediately as well as showing charges. I then received another "reminder" only to get a call today (day of appointment) at NEARLY NOON, at least two hours after they open- to tell me that Kat has another appointment at that time, sorry can I come tomorrow when she isn't even there??? Guess she doesn't care for me or my money, perhaps my ten dollar tip on top of the hundred something it costs each time is not enough? I would think the appointment set on THEIR website at THEIR convenience of hours would take precedent over any made on paper, no??! I'll go where my business IS appreciated and loyalty affirmed. Good luck Kat and ladies. Honestly. read more