Wish I could give a zero. I've had 3 horrible interactions with Ryan, the last over a large hunk of poison being dropped from the box into my yard. Because it had been nibbled on, I had to take two dogs to the vet to have their stomachs pumped. ($700 later and 2 unhappy dogs) photo attached - After discussing this with the tech who usually services my yard he agreed it was quite possible that a piece fell out when he was changing the traps. He doesn't place a bag or box under the traps when he changes them so when he opens it, rat feces and poison can fall out. The office lady continued to swear that rats can't carry the poison out of the boxes, so I felt confident it dropped when the tech changed out the bait station. I asked Ryan to take some responsibility for my vet bills, and after two conversations he or his tech came the next day and took the traps without discussing anything with me. He called me back with a very aggressive call. I mean he was a completely irate a-hole. Quite simply after 2 calls of him going off on me, I think he has some anger management issues. Prior to that incident, the tech left rat guts in my basement, which propagated maggots then flies. Huge flies were appearing in my house and I had to crawl into my basement to clean it up. I called to suggest that they bring along some bleach spray to better clean up, and asked if they'd give me any financial compensation, maybe a small discount on my next bill for my trouble. A call back from Ryan ended in him yelling at me as to what a shitty day he'd had and he'd just come get all the f'ing traps if I didn't want to do business with him. He said in all his years he'd never had that experience, yet there were the guts, the maggots and the huge flies and photos to prove it. I talked him down, (I wish I hadn't) and he said they'd take my advice and use bleach to better clean up so we carried on. Also a trap in my attic went off in between the above incidents and the trap or rat moved and was not discovered by the tech who doesn't take notes as to how many or where the traps are. Found that pile of bones and dead flies in the attic much later. Didn't bother to call after the first yelling match ... Bottom line here is I recommend you spend your money elsewhere to save yourself the trouble. read more

Vanish Integrative Pest Control - Huge chunk of poison left on the ground under a rat poison box ... probably dropped by the tech. - Pest Control Near Me - San Jose, California

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My husband and I were having lots of problems with wasps flying in our house from our vents. We didn't know how they were getting in. We called a different pest control and they came out and did nothing. Our problem kept getting worse and we found online Vanish Integrative Pest Control and they had high reviews. We called and spoke to Ryan over a weekend when they were closed. He was super helpful, courteous and informative. He gave us free advise on how to deal with our wasp problem and how to identify the source. He explained we could call him back any time for further help. After we realized the wasps were coming from a vent in our roof, we called Ryan back and he came out within several hours on a Sunday! He removed what seemed like a hundred wasps from multiple nests! In addition, he added screens to all of the roof vents so they could not nest in there again! My husband and I HIGHLY recommend using Vanish Integrative Pest Control. Super friendly, knowledgeable and prompt! Service like this is so hard to find now-a-days and we are super grateful! Thanks Ryan and Vanish Integrative Pest Control! Your our choice for pest solutions moving forward. read more

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I for one am not a big fan of the creepy crawlies. Having a friendly, professional and consistent crew to come out to my home to take care of said creepies is wonderful. Vanish may be located in San Jose, but they consider Scotts Valley to be part of their territory and are spraying for bugs in my yard every other month. There are companies locally located that I could use, but I know and trust Vanish Pest Control and couldn't imagine working with anybody else. Thanks guys!! read more

Got a call from Ryan at Vanish today. He was apologetic about my experience and also helped explain some mitigating factors (the Tech had a particularly bad day + Vantage provides a more thorough, high-end service than some other pest control places, which is why their quote could be higher in this case). I appreciate the personal touch and wish them well. read more

Awesome service!! Yelp discount! What more can you ask for? I'll spare you the details of today's pest hunt, but let's just say that the Vanish crew came promptly on the same day I called them. They were utterly professional even when we needed to take down a microwave oven that held the promise of rabid squirrels in its vent. They crawled into nooks and crannies of my home that I didn't even know existed and did a great job cleaning up after themselves. Truly five star service at a great price! read more

I am using vanish services for about two years. When we moved to our new home, we had old tenant-Ants, already living in our home. I am not a fan of ants or bugs for that matter. We search around and finally contacted vanish service. It was a very prompt response. Ryan, came by and inspected our home and patiently discussed with us our options. He came by next day and sprayed the home inside and outside. Since then I haven't seen Ants inside our home(except one time, which I think was extremely exception and Ryan again came quickly and fixed that too). Our community still crawls with Ants(specially during summer). But because we use periodic vanish service, we haven't seen them inside our home. I am extremely happy with their service and their quick response. read more

After much research, I called Ryan right before the Holidays last year. I suspected bed bugs but wasn't positive. He came that evening. He indeed did confirm bed bugs. He then told me how to prep for his extermination process. It was a lot of work! I had to wash everything in my cottage and pack it all in bags and move it outside! He came a few days later to spray. He was very helpful throughout the entire process. I could contact him at anytime if I had questions. It took a few spray processes to get rid of the bugs but it was successful! Ryan even came back to help me move my bed frame and a few things back in later in the day after he exterminated. I highly recommend his service. He is honest and very knowledgeable about bed bugs. Bed bug infestation can be tricky and hard to identify but Ryan is an expert! read more

Excellent service! I had squirrels in the attic that were pretty active and would keep me up at night and wake me up in the morning with their gnawing. I woke up one morning pissed off wanted to get rid of the problem. I called up Vanish and it was picked up by Ryan (the owner). Although he was on a current job he was prompt on coming over afterward (came within an hour). Ryan was very helpful and even though short on time, he came to evaluate the issue and called another employee to come and start the job. He had to leave for another job that he scheduled the night before but came right back to make sure his employee did everything correctly. Ryan's very meticulous about everything and wants to make sure the problem never comes back. He went around the entire attic to make sure there were no more openings for any critter to come in. I HIGHLY recommend the guys from Vanish. Excellent service and very professional. read more

Highly recommended! Vanish successfully eliminated a big flea problem, caused by a family of feral cats that made camp in my yard. When I placed traps from Animal Control, the fleas jumped on me and got into my house. Ryan was very knowledgeable about these pests and advised me on follow-up vacuumings to ensure getting any eggs that may have remained. The chemicals he used in the house were almost odorless, and the ones he used outside and in my garage didn't have much more smell. The price was quite reasonable. Ryan was wonderful to work with, answered all of my questions, and took care of the issue 100%. read more

I wish I could leave a 0 Star Review. I have been a client since 2008 until today. The tech/owner Ryan called me an hour before my scheduled appointment and went into a 5 minute rant, where I didn't say a word, on that I am paying way below a market rate and unless I agree to pay 30% more he wasn't coming to my house. During his entire riff, he said how much people are wanting his service and that he doesn't even need the money and he owns house in San Jose if that just explains how he doesn't need the money. After he finally finished talking, I asked why are you calling me and telling me all of this and wanting to charge me more an hour before you are supposed to come? Why didn't you tell me this after the last service appointment or why didn't Julie even tell me this yesterday? His only response was, "I am so busy I don't have time to do that and that's why I am telling you now". He was very rude, hostile, confrontational and condescending. He even degraded the town I live in (Modesto) and why he left here years ago. I asked him why is he treating someone who has been a loyal customer for almost 13 years this way and he said because it wasn't worth his time. I deal with business owners everyday in my line of work and I have never met someone who is in a service business treat me like how Ryan did. His final statement was "Even if you agreed to pay the higher price, I don't want to service your house anymore". I can't emphasize enough how disrespectful Ryan was to me today. I also can't emphasize enough to not call Vanish if you are looking for pest service because after as many years of being a client it is very likely you can one receive a call like this one day. read more

I heard some scratching in my attic and it was freaking me out. I called numerous pest control companies, many on the Yelp list and found them all to be very unresponsive. The people at Vanish not only answered the phone, they also were ready to come by my residence right away. The guy actually came to the appointment 30 minutes early and got started right away. They sealed all of the potential entrances and set traps. Their work was clean and efficient. read more

Like the two other reviewers, I am unable to reach them. Their email verification form fails every time and apparently has been for years. No fax number listed. We have great difficulty calling during business hours so if no email option, then we have to find another company. I will upgrade this review if they ever provide a working email option. read more

Ryan provided prompt service for the small terrorist that had invaded our home. He was VERY knowledgeable and advised us well about what we should do. I called him on a Saturday late afternoon and he came at the end of his workday. We called him Monday to remove the varmint that had been successfully trapped in a trap he provided. He came over that evening to remove it. I'm please with his service and would highly recommend his company. read more

The day I found a bug in my bed and several in the bedroom and feared they might be bedbugs, I called several pest control companies around 4 pm. Ryan called me back first, calling after business hours, and wisely asked me to send photos of the bugs to his iPhone. He carefully reviewed each photo while he kept me on the line and was able to confirm to me that none were bedbugs. What a guy! What service! I was able to sleep peacefully that night, thanks to Ryan. He didn't have to call me back after business hours, he didn't have to spend all that time with me for free. And what a clever idea to ask me to send photos so he could diagnose from a distance and put my mind at ease. He is the best and I will definitely call him in the future for all my pest control needs! read more

We called Vanish the other day because we had an issue with birds in the attic. Apparently, the wire vents in our attic were old and the birds pecked their way through the vents, therefore, hanging out in our attic. We weren't sure of who to call, but found other reviews here on Yelp. Ryan, from Vanish came although he was a running late from another job. He had a busy day, but was able to come later that afternoon to put up new wiring over the attic vents. Ryan was suppose to come at 3pm, but ended up coming earlier. We told him it would be fine to come earlier, but to give us a call. He didn't call and we found him and a team member in our backyard. It would have been nice to receive a call so we knew that he was on his way and would expect him. Nevertheless, he came and was very efficient. He was able to take care of the vents and even fixed another vent that we didn't discuss previously. My husband and I appreciated the thoroughness and would recommend him to others. Should we have a pest problem again, Vanish will be on our top list to call. We were satisfied. read more

We have a big rat problem due to neighbors cypress trees. Once they invaded the garage, I was done. Called another pest control company but never got a call back. Called Ryan at Vanish and he came out that morning before going to a pre-scheduled event. Very smart about critters and very patient with my sensitivity around a bad experience with TERMINIX several years ago when they almost killed my dogs because the guy was a dolt. Ryan gave us an estimate and came out the very next day (SUNDAY) to do the work. Awesome. read more

I have used Vanish Pest Control for years and have been pleased with the clean products they use. They're very careful to remove pet bowls and inform me when they're coming to keep my dogs in while they service my home. Response times are great and receptionist is friendly and helpful. read more

Fast, easy, gets the job done and affordable. I had a wasp problem and Ryan knew it and took care of it. Will have it on the list for other services in the future. read more

We have two issues (ants, bird droppings) in our house, I wrote an email for service request through their website and got a reply from them in the morning next day. I was able to make an appointment at the same day and Ryan came earlier than he told us and finished outdoor service already. :) He was sincere and kind, listened to what we are concerned. We decided to get an yearly contract for their regular service, we are looking forward to their service ahead. read more

I can't say enough about Ryan and Vanish Pest. He is an expert on pest problems, is very pragmatic and responsive, and is an honest and ethical business person. I would absolutely recommend him to anyone having pest problems. He fixed our rat problem and got me out of hot water with my wife! read more

This review is not about any work done by Vanish. I cannot rate their work because we never got that far. Instead, this review is about the customer service received from RYAN. I called for service and was able to get an appointment for 1:00 pm on a Thursday afternoon. Oddly that morning, RYAN called (10:54am) and asked if he had scheduled my appointment "for today or Saturday?" I thought it was odd that he didn't remember the appointment. I told him he scheduled it for "today", and he said 'ohhhh ok'. I asked 'does that mean you're still coming?', and he said yes, that he had just gotten mixed up and couldn't remember which day but said he would see me at 1 pm. I then asked if there was anything specific I needed to do before his arrival and he said no that he would just be spraying the inside wall perimeter ('where he can get to'), the window sills and the attic. So I figured I would clear my daughter's room because she had the most furniture against the wall and if he would only spray areas he 'could get to', I wanted to make sure this room got a thorough spray. This task ended up taking me longer than I anticipated because the furniture was heavy. At about 10 minutes before 1:00, I jumped in the shower. At exactly 1:00 (if not before), and while drying off, I heard the doorbell ring. Wow, RYAN was prompt, right on time!! So I rushed and threw on some clothes. Then I rushed downstairs, opened the door and nobody was there. I walked outside, then I walked to the sidewalk and there was nobody. I then went back upstairs to grab my phone to call him and noticed a missed call at 12:38 pm from him which I assumed was his 'on my way' phone call that some service people provide. I went ahead and dialed his number at 1:05 pm ( this time is stamped on my phone!) and he answered. I asked if that was him who had just rang my doorbell and he sounded upset. He said he had waited long enough and drove away!!! REALLY? A whole 3 to 4 minute wait and he drives off? Are you kidding me??? Now I was angry. I mean, I had just spent a good deal of time moving heavy furniture to ensure a good spray in that area and now he wasn't going to come because I took 3 minutes too long to answer my door?? So I hung up and decided to call his office to voice a complaint. BUT FIRST, I went ahead and listened to his 12:38 voice message which, to my surprise, he said "I'M HERE!". OK now wait....RYAN NEVER gave me a window for arrival time. He didn't say "12:30 to 1:30" or anything like that. He said 1 pm. RYAN NEVER even called to say he was going to be early. So I went with 1 pm and sorry but I don't think answering my door at 3 min past 1 pm as being late! FACT IS, he arrived 22 minutes early and counted that as part of his 'wait' time. That's so NOT fair!! How was I supposed to know he was going to arrive early? I didn't hear my phone ring at 12:38! I went ahead and called the office to voice my complaint. Julie answered. I told her my story and she said I wasn't even scheduled on their books for 1 pm? She apologized for RYAN and said she would try to call him and ask him to come back but I told her no thanks, that I was just calling to voice a complaint and would she please alert the owners about his service AND that I would be leaving a negative YELP review. At 1:47 pm, he called to leave me this angry voice message: (This is written verbatim....) "MELINDA, DON'T CALL MY OFFICE ANYMORE AND COMPLAIN...YOU ARE NOT A CUSTOMER!!....WE DON'T DEAL WITH RUDE PEOPLE AND PEOPLE WHO DON'T KEEP THEIR APPTS. I WAS THERE AT 1 O'CLOCK. I RANG THE DOORBELL, TWICE. YOU DIDN'T COME TO THE DOOR. YOU'RE THE ONE WITH THE EXCUSE, NOT ME. WHY'D YOU TELL ME THAT YOU WERE IN THE SHOWER?? WE HAD A 1 O'CLOCK APPT. WHICH THAT'S YOUR EXCUSE, I'M NOT THE ONE WITH EXCUSES. I WAS THERE AND READY TO PERFORM AT 1 O'CLOCK! {If} YOU POST A YELP REVIEW, YOU BETTER TELL THE TRUTH. YOU BETTER SIMPLY STATE, SIMPLY JUST THAT. ANYTHING ELSE IS GOING TO BE A LIE AND I'M GONNA HIRE AN ATTORNEY. SO I DON'T APPRECIATE YOU CALLING OVER HERE, AND MAKING STUPID THREATS [..my yelp review?? Dumb!]. I DON'T APPRECIATE WASTING MY....YOU WASTED MY TIME!! I WENT OVER THERE. I WAS READY TO DO THE WORK, YOU DIDN'T COME TO THE DOOR. I CALLED YOU BEFORE, WHAT ELSE AM I SUPPOSED TO DO. I'M NOT GOING TO....YOU'RE NOT GOING TO WASTE A WHOLE BUNCH OF MY TIME. I AM EXTREMELY BUSY, I HAVE TIMED APPTS. PEOPLE DON'T SHOW UP TO THEIR APPTS, I LEAVE, IT'S THAT SIMPLE! DON'T BE CALLING OVER HERE ACTING LIKE YOU'RE ALL BENT OUT OF SHAPE! THIS IS A ONE SIDE SITUATION AND I DON'T TURN AROUND AND DROP EVERYTHING BECAUSE NOW YOU'RE WILLING TO COME TO THE DOOR. YOU'RE OVER THERE PLAYING GAMES. I DON'T APPRECIATE IT. DON'T CALL MY OFFICE ANYMORE!! POST YOUR STUPID REVIEW! THAT'S ALL YOU CAN DO...YOU'RE PATHETIC!!!" (recorded and saved to my computer) Come to find out, RYAN IS THE OWNER OF VANISH. Again, NO WORK WAS DONE. This is about what you will be dealing with IF YOU'RE 3 MIN LATE!! GOOD LUCK!! read more

Can't say enough good things about Ryan and Co. They did what they said they were going to do (after Clark Pest Control failed us) and got our rat problem solved in two visits. They carefully closed all the entry points around the roof and foundation where the rats had gotten in and laid several traps. They came back a few days later and took out the trapped rats. We haven't heard any scratching and Ryan continues to come back and check for activity and damage. They are a family owned business and treat you like you're part of the family. I highly recommend them. read more

Too Busy?? Called for service and the Lady (Julie) who answered the phone said "He's not taking on any new customers, he's too backed up." That's unfortunate because I was ready to sign up for monthly maintenance. Look's like I will be looking elsewhere for service. read more

(note: re-posting under new account for services starting in November 2010.) For Vanish Integrative Pest Control, San Jose, (408)224-7378 After considering three pest control companies' recommendations, I have decided to hire Vanish Integrative Pest Control to take care of the spider problem and other uninvited visitors in the crawlspace basement at my home. Ryan came with his technician and completed the job as promised. I like their service because they did what they felt was necessary and did not push for extra service and products. Ryan also offered suggestions that I can do to help keep my home free of pest. He repaired and reinforced the screens on the windows at my crawlspace. The first company that I had considered offered many extra services and products which I didn't want and I heard the results of the natural products were not very reliable for the price. The second company went to my neighbor to do the estimate while I waited for them at my house for two hours. They went to the wrong house and subsequently told me since the two houses were in the same area so we would have the same pest problem. They would not come to my home to meet me for the inspection even I was willing to set up another appointment. I would recommend Vanish Integrative Pest Control highly. The only regret I had was asking Ryan to do the job in early October. He cleaned the spider mess around the house so well that I lost all the sticky and unsightly spider webs decoration for Halloween! read more

I've been a customer for about five years. they are extremely reliable and the products are effective. accounting is always correct. the service is excellent. I would highly recommend. read more

I also had a case of a trapped squirrel in my microwave exhaust vent. Ugh... I called Vanish and Raymond came over the next day. Long story short, we ended up taking down the microwave and he was able to free the squirrel from its greasy death trap. Raymond also did a thorough job of inspecting the attic and patching up all the entry holes in my roof. Both he and Ryan are true professionals. read more

These guys are great. Friendly, professional. The one and only time I saw a few spiders in the month after they sprayed, I called them and they sent someone out right away to spray again! Great company. read more

Their Security Verification fails every time (well 3 times) I give up. Get a better web solution of provide an email address - not a form!

I would highly recommend this company. The team is so professional, pleasant and hardworking.

I called Ryan, after finding him on Yelp, about a possible rat problem. Our previous pest control company, big name company, sent a tech out and we walked around the property to only be told that not only did we not have rats that there was no way for them to get in. Still didn't explain the scurrying sound I heard at night in the attic and the electricians confirmed that there were rat droppings, etc in the attic. Ryan stopped by that afternoon. Did a quick inspection pointed out over 20 areas where rats could be getting in and confirmed what the electricians found in the attic. He was fairly priced and did an extremely thorough job of getting rid of the rats, all 3 of them! They even offer an organic solution, rosemary oil, when they spray the house every month or so! Truly happy Yelp help me find Ryan! read more

With the drought our home was invaded by cockroaches. We called around trying to find an exterminator that could come out right away. While we were waiting for most of them to return our call, (the one company that did quoted us almost double the price) Vanish responded, quoted a very reasonable price and we had a technician out the next day! He was professional, polite and did a great job inside and out.. That was over a month ago and we haven't seen one cockroach since. We've signed up for their maintenance program and are very relieved to have our cockroach problem under control. And their office staff is wonderful too. Thank you Vanish! read more

We have been long time customers of Vanish Pest Control and are completely satisfied with their professionalism and great service. I called them up due to a roof rat issue in our attic and they were prompt on coming over and helping us take care of the issue. Ryan was extremely helpful and quite generous with his time. Truly a great service! read more

I called Vanish Integrative Pest Control because it has very high feedback and I was impressed. Ryan arrived per scheduled time, assessed the situation and told me frankly that it is very difficult and expensive to seal because we have our Spanish tile roof. He is courteous and honest. We did not have the service but the highest recommendation. It is a pleasure to see such integ read more

Ryan works hard to figure out the problem. Very professional and knowledgeable.

I have been a customer of Ryans since May 2002 and have always been delighted with their work. Ryan and his team are always friendly, thorough,and professional and will go out of their way to make sure their customers are happy. read more

After using Vanish Pest Control for 4 years, I was dissatisfied with their service, the last year we used them I doubt I was even getting my property sprayed, bugs were everywhere. They constantly missed service dates. After I informed Vanish I wanted service discontinued, the owner sent me to collections(3 days later!) even though I had paid for every spray. He stated I was in a binding contract even though I never signed an agreement and they could not produce one. Our friend(Who initally referred us) called Vanish and asked for a copy of her agreement and the owner terminated her service. I strongly suggest you double check other pest control companies before using Vanish, I'm regretting it. read more

Yikes, it was like dealing with the three stooges in just trying to get an appointment. Who's on first? After setting up an appointment with one lady, I get a call back two days later from another person asking whether I needed an appointment. After sorting out that miscue, I get a call back a week later cause that was the only weekend available for them, telling me there was an oops, we need an up front charge of $235.00 just for an inspection. What the heck???. So I called Clark and they will inspect as well as quote a course of action.....yearly service or one time remedy.....FREE INSPECTION.....You got that, Vanish? read more