I was excited to checkout a deal this company was running for Memorial Day weekend. However, upon arriving we were informed that the deal was probably already over (even though it had two days remaining from the advertisement) and that they weren't actually giving the deal as advertised. Needless to say, after waiting 30 mins for someone to even start helping us (we had called ahead to confirm our appointment) then another 2+ hrs of the typical car dealership runaround, we finally started crunching real numbers. They promised one rate and came back with completely different numbers and basically said they couldn't do the original deal discussed during the 2 hrs of runaround. Super disappointed with the lack of professionalism, integrity, false advertising and waste of my time. Do yourself a favor and give your money to a better company, one with integrity that stands behind what they advertise. Hands down, one of the worst potential car buying experiences I've had in my 20+ years of driving and buying cars. read more

A lot of people are complaining and saying this is "the worst dealership ever". I'm not going to make a claim that bold because face it- all car dealerships are bad. But what makes this one especially bad is that they get you to come in based on fake low online prices. Saw a Jeep on true car, listed at 25k. Called them and tried to get an answer on the price and was told "you can only negotiate in person with the manager". So I drove in, wasted an hour looking at it, and when it came to talk price, the car was magically 29k. When I showed them the true car listing they just said it was wrong and that they NEEDED to charge 4K in aftermarket on top. I told them to take the aftermarket stuff off, which got a laugh. Just don't go in. Don't fall for the online prices. They are just lying to cram bodies in there. read more

Personally own 2 rams and a Charger Daytona Which I purchased both my rams from here.. Sad to say I'll be taking my business elsewhere as I was interested In a new challenger. Called at 6pm asked for the internet sales dept. as I didn't want to visit the store unless were near a deal due to covid safety. Kyle answered the phone and stated he's the internet sales.. gave him stock numbers and info on the car I was interested in and it's currently 9pm (they are closed) still no numbers after asking the structure I wanted 3 times Didn't even have the courtesy to call back I had to call back 7 times awesome service after purchasing 2 cars here.. LOL! Also I called back multiple times either would pick up and hang up or give me the (I'm busy with a customer) Or waiting for my boss to calculate your numbers.. Again terrible service by Kyle Time to visit Rydell CDJR Please upgrade your sales team! And have them stop calling me "dude" and "bro" read more

Imagine congratulating someone on their car before you close the deal. ‍ this place is by all means a car dealership with slithering salesman. Do yourself a favor and call a leasing company instead. read more

One thing I have learned in life is to be fair and ethical. I don't like to write negative reviews but today was the day that I as a consumer need to speak up and share my horrible experience with this dealership. First, I want to say thank you to Tyler our sales associate, he is straightforward and we are happy to have made a deal with him. My wife and I decided to purchase a 2014 Scion FR-S car.. things were just fine until I went into Mirna Garcia office (finance manager). She was nice and polite at first but when we decided to decline all the extended warranties her demeanor changed!!!! And she started just literally just throwing copies of all the paperwork at me, she was in such a hurry to get me out of her office. I didn't bother to tell her manager but I must tell each and everyone of you get your financing somewhere else like a credit union and don't deal with such a bad professional. These people only care about you buying their dealer packages and treat like you like if you were human excrement!!!!! I believe in being fair and professional. Who ever is in Charge of this dealership must re-train miss Garcia to treat customer in a professional manner!!! And last you will never earn my business and neither will you ever get a recommendation to my friends and family.. Updates: it has been 2 months since we purchased the car, I have received 3 approvals for my Yelp review which means I am telling you guys the truth!! Then when we made the deal we never haggled on the price but we did ask for new back tires because they were worn out, to date no calls from anyone regarding our tires!!! Last Ms Garcia took the liberty without asking for my permission to run multiple inquiries on my credit, she ran 5 and that has lowered my credit score!!! Absolutely poor service please I beg stay away from these folks. And I am not just one guy having personal issues, I don't know any of these people!!! read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

They may have new signage as "Van Nuys" CDJR... but the horrific service department is still well intact. I gave up coming to service my Jeep here immediately after I leased it 4 yrs ago when I couldn't even get them to answer the phone during business hrs. Let alone do any good work. They constantly try to upsell you on "maintenance" that you didn't come in for... that is if you can even get thru to make an appointment. I started going to the dealership in Glendale even though "van nuys" is 5 min from my house. I can back today bc I needed service and I wanted to test drive the new 4xe models as my lease is coming to a close. Mike in sales is a delight!! I showed up to my 10:30 appointment. Was ignored for a while. When I finally was introduced to my service guy he said "ok. Give me the key and we will call you in 3-5 days when we've had a chance to look at it" WTF I promptly said "you're not even going to look at it for 3-5 days? Why would i drop it off today? that is information you need to tell people when they make an appointment" His reply was "you should have asked" Needless to say I took my keys back and will take it elsewhere. *yes i asked for a loaner. They "don't do that here" *he also told me I should do roughly $2,000 worth of maintenance based on my mileage. When I asked what items I needed to do to be compliant with my lease he said "eh none of them" Wow. Glad I saved myself $2k, 5+ days with out a car and all the BS. Sadly I loved the 4xe Cherokee. But I'll likely go back to the Galpin family of dealerships bc their service is impeccable. And any time I had to drop my previous car off for more than an hr they immediately handed me a loaner. Or offered me a ride home. read more

Got my Jeep in March of 2020 right at the start of the pandemic. I was hesitant due to everything shutting down and the uncertainty of what was happening. One of the negotiation tactics the salesman used was that if I got the car he would offer free oil changes for the duration of my lease. He offered 4 services to be exact. I thought that was a generous offer, so I accepted it. The information he withheld was that the oil changes had to be used in the first 2 years or they expire. I went in today for service and of course the dealership said, "oh yes you have used 1 of your four services but the three remaining all expired 3 months ago. So now you pay $250 per service". This was a shady shady tactic. I got my last car and this car from Westbrook. This will be my last one. They lost life long customer for something so small. For me it wasn't really about the money. It was more about being lied to, taken advantage of and being sneaky just to make a sale. Bad business move on your part Westbrook. read more

My cousin got a car from here and I tell you it was like picking up the biggest rock there is and hitting your head with it about a hundred times! The car broke down on him the second day and this is supposedly a brand new Dodge Challenger then we tried returning the car and then we went to the dealership cause no one wants to pick up our call and the sales person name John kept passing my cousin to the finance manager name Ivan! Then we saw John at the dealership he grabbed a rudeass another sales person or manager named steve then he told us they can't just take the car back like that! Then they said the manager isn't in right now it'll be an hour or two before they get here. So right now we're currently sitting here waiting for a ghost to come to work and handle this shithole situation! I tell u tho they are so quick selling u a junk car but when there's a problem with the car they are quick at dodging you too! DONT BUY A JUNK CAR FROM HERE I TELL U YOU'LL REGRET THE JUNK CAR THAT U GET FROM HERE AND THE CUSTOMER SERVICE IS VERY VERY VERY SHADY! I SAY JUST SUE THESE F&$&$ !!! read more

Stay away! Employees do not wear masks and this is despite the order that people do wear because of COVID-19. On top of that we were charged 600 usd for a battery change (any other place would have charged us 200 us An update: I attempted to contact the business multiple times with my concerns as requested by their response. Eventually, I gave up. I don't think this business is interested in what I have to say or with the health of their customers. One only needs to walk around to see what the problem is (90 percent of customers are without masks sitting in the waiting area, employees have a mask hanging on their chin where it does not do anything; and perhaps worse than all: the person receiving the payment uses his own finger topped with saliva to turn the pages of the invoices... ) read more

These guys bait and switch you on their sale price. Watch out for dealer add ons!! This is against CA state law. read more

Van Nuys CDJR - BBB rating of F - Car Dealers Near Me - Van Nuys, California

If I could give a lower yelp review than one star I honestly would. This place should not be in business. They have good inventory of vehicles but horrible sales people and associates on staff that make buying a car a horrible experience. I purchased a certified pre-owned Jeep here in January of 2020. I found the vehicle online via Car Gurus. Made an appointment to come and tour, no problem. Once I arrived in person for my appointment, literally everything went wrong. The person who I scheduled the appointment was not available or out, so I waited about an hour. Then I was given to another associate to make rj sale. I am very familiar with Jeep Wranglers, wanted to do a test drive to make sure there was nothing wrong with the vehicle. At first the dealership could not find the vehicle that I came for, once they found it, the pricing was completely wrong. We do the test drive, no issues with the car. I know I wanted the car, so I pulled up my pre-approval offer from my bank. This is where it got so complicated and annoying. By now at least 3 hours have passed. The sales person was nice, but English is not his first language so he was not comprehending exactly what I was asking so I asked to speak with someone else to make sure they understood why additional charges were being put on the car that I did not ask for. The other sales person explained that well the dealership isn't making any money off me since I will be financing through my own bank so I can't remove those option features/packages. The dealership assumed I had no intention of making a down payment so tried to make money in extra features which is wrong. It literally took me saying do you not want my down payment for the price to be dropped to the accurate price it was listed as online. The sales associate held my buyers package for hours. Literally HOURS. And when you're trying to find your sales associate it's like 20 others on the floor because they are money and sales hungry, so it's hard to find your exact sales representative. By the time Finance got my package to do the approval and sale, it's now 8 pm. I got to the dealership at 3 pm. That doesn't take 5 hours. So we leave to get food, and let them figure out whatever they need to because by now I'm hungry and over waiting. Come back from dinner car is ready to go. There were things that needed to be done on the due bill, (remove the hub cab locks) but maintenance had left for the day so I scheduled to come back in a week when I brought the check from my bank. When I return the dealership acts confused why I needed anything done to my car, when it was in writing on the due bill. After demanding to have my car done because I could not come back another day they finally did the work on my car required, and agreed to at the point of sale. In the beginning of March before everything shut down, I received a call from my sales person saying my smog needed to be done and my car wasn't registered. So I travel back to Van Nuys, which is 30 miles away. I understand COVID-19 happened and operations were challenged, but I bought my car in JANUARY before anything shut down. The dealer never ordered me license plates. They were to be mailed to my house. So in April when my paper plates are supposed to expire, I have none and I call the dealership and ask to speak to the DMV consultant, she says just request lost plates myself.... I didn't lose the plates, the dealership never ordered them. I can't go get them myself because COVID has closed down the DMV offices and AAA offices where this could easily happen. So I fill out the forms and email them back to her at the end of April. It is now middle of June and I still have no registration or license plates. I call and email the consultant, she rushed me off the phone and says she will call back. Never does. So I call on my own, because not having license plates, let alone expired paper ones are ground for pull over in the middle of COVID and the unrest I do not need that. I am a Black woman. The DMV consultant says she never ordered my plates, it's her bad. Then is snappy and BEYOND rude when I ask so why were they not ordered then hangs up on me. Honestly, this entire process was horrendous. I still don't have license plates. I love my car, but I honestly wish I never bought from this place. It's not worth the headache or stress they cause. read more

Second attempt at buying a car from this dealership and again was disappointed-texted back and forth with both a sales rep and manager, agreed upon a price with sales manager (GM approved and documented via text). Showed up to the dealer the very next day, check in hand as I said I would, only to be met with ludicrous counter offers. The sales manager on duty told me that there was no record of conversation or approval by GM (he reiterated the whole conversation even though he said there was no evidence to support deal). This dealership continues to practice shady business tactics. It is not right to lie and deceive your customer base, shame on you for wasting my time-car was not ready, it ran out of gas as it has been neglected and I had to wait about an extra 30min for them to figure out how to acquire some fuel. Keep these dealers empty people, don't buy from these thieves. I posted the "evidence" for anyone who wants to read though it (this stuff is saved in their data base, how else do they know you are buying a car, all personal info is there). read more

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I went to this dealer to get a Jeep Wrangler , talked to the guy he gave the deal i wanted, we test drove the car, we were there for 5 hours already very exhausted when it came down to the financing this guy came and said that all the banks rejected us and the only one that accepted adds more than $100 to the deal. We left and went to a few other dealers and found out that this dealer is known for scamming people like that. Anyone who wants jeep or dodge should go to glendale dodge dealer they're the best. read more

I brought in my 2023 Jeep to replace a side view mirror. My car does not have anything automatic, they quoted me almost $1000, I asked why $600 for labor for a simple mirror. They said because they have to take the door apart and do the wiring. There is no wiring for my car, and you definitely don't have to take the door apart. When told there is no wiring they said well it's $300 an hour for labor. We bought the mirror ourselves for half of what they would have charged us and did it ourselves in a half hour read more

Wow! What a complete waste of time! I found a car on Autotrader, I sent this dealer a message that I'm interested in that vehicle. I spoke to someone at dealer, I set an appointment to go see the car which they indicated it was available. When I arrived the car is not there and it's at the body shop being worked on. He didn't bother to call me and give me a heads up. I'm ready to buy the car, but they just lost on a probable sale. Russel Westbrook this is your Car Dealer??? UCLA all time Great Basketball Player??? I should have reviewed the ratings on here before I went in. read more

I went to the dealership today to purchase vehicle and to support a Black owned dealership. The experience was a very poor discriminatory practice, as the salesman had actually nothing to do with the deal. The finance manager came up with a deal on a $32,000 vehicle with $5,000 down at $800 a month for a 600 Score. He was rude and lied and said that Ally, whom I had just completed paying off a 7 year loan in 1.5 years denied the deal. During these times I felt it necessary to support our black businesses, but learned that it may be owned by them, but they have no time or no idea of how these businesses are being run and the practices that are going on. Oh! They list the vehicle at 32,000, but fail to list the additional $4,500 for an over priced alarm and air in tires. The most noticeable thing about the entire event, was the only black employee that I saw was a young man who's job it was to drive salesman and victims to the additional lot. Westbrook you have to do better. August 30, 2020. "Black Lives Matter" but not at Westbrook's Dealerships! read more

!!SO MANY OF THE STAFF WERE NOT WEARING MASKS!!! I dropped off my Jeep for servicing on Friday May 29 at 3pm. It was PACKED!!! The guy at the entrance of the parking lot, leaning down to the driver level to direct people were to park was not wearing a mask. He did have one around his neck though but not on his face. The guy that helped me in the servicing department also had his mask around his neck. During my appointment, 2 other staff members came out to ask him a question and both were not wearing masks. I thought this was insane so I leaned my head into the showroom. I immediately saw a group of 3 staff members talking to each other.. all NOT wearing masks! I'm bleaching the SH#T out of the inside of my car when I get it back as I can only assume the person working on my car will not be wearing masks. Totally not OK. I was mentally preparing for about 50% of the general public walking around the dealership to not be wearing masks but did not think the staff would be that irresponsible. I made my appointment online, rescheduled it a day later with a person, but when I got there, there was not record of my scheduled appointment. Not sure what's going on in there. read more

Made an appointment with Josh (Used Car Manager) to sell our vehicle to them and possibly go over some trade-in options. Once we arrived he took us straight to the showroom and gave us the paperwork to sign LITERALLY RIGHT AWAY, didn't give us options or explain the process, he had the biggest attitude when we asked me what our options were besides selling the vehicle.when we asked him question he got annoyed and literally left: We were shocked, never seen or been treated like this. We asked if someone else in the dealership could assist us with trade in options, once we went over all the options we decided ti just sell it. They called Josh back so he can help us sell the car, he was back but he literally lowered the price he promised to give for our vehicle saying our wheels were old: ok so how did the price change after 1 hour? WORST CUSTOMER SERVICE read more

EXTREMELY IMPORTANT!! I spent about 10 minutes with James solely discussing for them to ONLY do a SOFT inquiry, after they requested it. I repeated probably like 10 times I do NOT want them to do a Hard Inquiry. For those who don't know, soft inquiries do not appear on your credit report, while hard inquiries do and can cause your credit score to go down. I asked James if he is SURE they are not going to do a Hard Inquiry and that it would ONLY be a soft inquiry and that it wouldn't go on my credit report. James reassured me each time that it was only 'INTERNAL' and that they wouldn't be sending it to the banks. That it was only a soft inquiry - that it was NOT a hard inquiry. He also had stated that banks were closed at 9 so they wouldn't be able to check for financing that day. I get home half an hour later to see that not only do I have 1 hard inquiry, but I have 5!!! I have been working on my credit for 6 months due to my financing bank for my first car closing the gap insurance account that I was paying for instead of claiming the money and then misreporting that I owed them that money when they should have collected it from my GAP insurance. I hired a credit repair company that successfully removed some hard inquiries that shouldn't have been there; including, a prior dealership 2 months prior that did a Hard Inquiry without my consent. But they only did 1. Alfa Romeo in Van Nuys did 5!! Moreover, they did 2 from the same bank and 1 from a bank that I had already done a pre-qualification for (soft inquiry) and I was denied. So there was no sense in them doing a hard inquiry from that bank when I was denied with a soft inquiry! Plus I had already gotten pre-approved (soft inquiry) from a partner bank of that same bank prior to coming in. Before coming in I only had 2 hard inquiries on my Experian account. Now I have 7!! I'm dealing with legal issues regarding my 3 small kids and haven't seen my daughter since last February in person when the father started using Covid as an excuse to not bring her. He continues violating prior set court orders that he signed for. Buying an adequate car and renting a better place to live are the two most important steps I've been working on achieving for months to be extremely well prepared in order to go to court and get custody of all my kids back. They are suffering and even being abused at the moment. I'm sure my daughter wonders every day where I am as she has not seen me or been able to talk to me for 17 months! I've accomplished fixing some of the things on my credit report in order to be approved for a car and to rent a place to live. And now Russel Westbrook Alfa Romeo is making me backtrack and delaying me even further from seeing my daughter and being with my kids! I can't believe the immense betrayal! For James to smile in my face and just lie to me like that. As if I haven't already had enough of that betrayal these past few years in order to get to where I am that my own daughter doesn't get to see her mom for such a long time. I am so upset that I'm crying. They are ruining any future potential in me purchasing the car that fits my needs and me accomplishing my goals. I intended on finally buying the car this week after all my hard work and months of waiting. Now let's see what I'm going to have to do. There is NO way I'm going to wait another 30 days or more to get these hard inquiries removed and another 30 days to buy a car. There is NO WAY I'm going to delay my daughter from seeing me for an additional 30 days on top of the legal procedures we're going to have to go through. I DID NOT WORK THIS HARD FOR MY KIDS AND GET THIS FAR JUST TO HAVE SELFISH & UNCARING EMPLOYEES AT A DEALERSHIP WITH A MAJOR LACK OF EMPATHY AND NO REGARD FOR OTHER HUMAN BEINGS TO RUIN IT FOR US! I've already left Alfa Romeo in Van Nuys a voice message to REMOVE the Hard inquiries from my credit report ASAP!! I WILL be going into their office tomorrow! ALFA ROMEO, JAMES, AND THE FINANCING GUY YOU SPOKE TO, IN CASE YOU DIDNT HEAR MY VOICEMAIL I AM TELLING YOU NOW. REMOVE THOSE HARD INQUIRIES THAT I DID NOT CONSENT TO ASAP!!! IT IS NOT OKAY TO LIE, BETRAY, AND CAUSE FURTHER HARDSHIP TO YOUR CUSTOMERS LIKE THAT, PLUS HARM THE LIVES OF INNOCENT CHILDREN! IM THE KINDEST MOST LOVING PERSON. NEITHER I NOR MY BEAUTIFUL KIDS DESERVED THIS! read more

Besides the very nice guy (on training) that we spoke to after test driving a Jeep the other 2 people ( referred as sales "managers") were totally rude and unprofessional. I understand that Covid19 is a difficult situation we all are dealing with but you guys need to learn some basic customer service and people skills particularly when you have are expecting a customer to spend $40,000 in a used car. This really was a bummer because we loved the car but had no desire to go back after speaking to the weird sales "managers" read more

Had a great buying experience at this dealership - Leo worked with me throughout the entire process and got me the exact price I was looking for on a purchase. I Recommend him when looking for your new Jeep! read more

Have to say that the overall experience was great. Ara, Josh and the finance guy did an all around good job. We walked in with a budget and they were able to knock off enough of the price to bring the payments down well below our budget. Just hope the service department is just as good but we shall see. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

$5000.00 for a service on a 2017 Jeep seems to be a totally overcharged, and on top of that, they would not bother to wash your car..........after keeping it for over a week...........they do not provide a loaner car, while your car is in service..........never coming back to Westbrook in Vun Nuys read more

I went here over the weekend because they had a 2019 Jeep Cherokee listed for $17k. Great deal! I had made an appt and still had to wait over 1.5 hours to test drive the car because the person helping us was also helping 3-4 other people at the same time. Once I finally drove the car and was interested, the manager came over and said the internet price was not the actual price and they had to list it that way to compete with other dealerships (that is complete crap). They said the actual price was $6,000 more. Absolutely insane, super shady experience. Run, don't walk AWAY from this place! I ended buying a car the next day at Bob Smith BMW in Calabasas. And guess what? The internet was the price I paid! Imagine that. And it was a great experience, unlike the terrible one at Russell Westbrook. read more

Shoutout to Emmanuel! This sales rep was very helpful and professional! We picked a car and he went above and beyond to make sure we made a deal. Not sharky and aggressive like most dealer sales reps. His positive persona and kindness resonated throughout the 3 day process (picking car, test driving, shopping around, coming back to test drive again, changing our choice) and not once did he lose his calm nor patience with us. read more

If I could give a zero rating I would. I had a terrible experience, I came in with 2 issues and only one got fixed. When I called in to ask about it I was told "THERES NOTHING MORE THEY CAN DO FOR ME" since everything seems fine to them. And the girl on the phone had an attitude like she was the one working on my car, or like I was an inconvenience for her. You guys kept my car for 2 days with NO loaner car just to give me my car back with the same issue. 2 days for nothing! I survice customer service and one thing I would never allow my team to tell a paying customer is "THERES NOTHING MORE THEY CAN DO FOR ME" without trying again or getting someone higher to figure it out. I got my car at THIS dealership and "THERES NOTHING MORE THEY CAN DO FOR ME"????? My car is brand new, 2 years old, I'm under miles on it. I barely use the car and there should not be any issues with it. And all issues should get resolved. They also have the nerve to send me a message asking about buying my car because it's in high demand. But "THERES NOTHING MORE THEY CAN DO FOR ME" Go to Rydell, or go to ANY OTHER dealership PLEASE, I will never give them my service AGAIN and I really wish I never ordered the car through them @ Russell Westbrook of Van Nuys I should've seen the red flags from the beginning. 2 years ago when I placed an order for my car they told me it would come in 3 months, then I got ghosted for a bit and it came in 6 months going on 7 months... terrible from the beginning. read more

Spoke with service on Thursday at length about taking care of programming keys and bed light kit. Had an appointment for Saturday. Confirmed with them on Saturday. Drove 1/2 hour to dealership. Clowns at service department came out and said oh we can't do any of that. Search a third party company. I was quoted $100.00 on Thursday and Saturday. They then said if you want us to do it it will be over $500.00. Seek another dealer. The guys at dependable Dodge are great crew. These guys just mess around. Buyer beware. read more

It was a great experience purchasing a gladiator with sales specialist, Daniel Angel. Daniel was very patient, knowledgeable, and has an outstanding customer service skills. so grateful & thankful for the great deal we ended up working on with desk manager, Moe. Also, thanks to Josh for helping with the deal. If I would to purchase another vehicle, I would definitely come here!! read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

There's no type of communication on their end not even a phone call back & when ask for corporates number every time they always gave Selena's number. The sales guy Ryan that sold me the car said it wasn't his fault that the gas hand didn't properly work even tho he knew it. I'll never step foot in that place ever again read more

I brought my car in to get a proper diagnostic. I spoke with one of the techs and specified that I had already replaced the power steering pump but needed a better diagnosis. They said it would take about two to three days. It took them about a week to reach back out to me and tell me my car was ready. When I went in to pick it up, they charged me almost 300 dollars for the diagnostic and didn't even give me a proper explanation as to what was wrong with my car. I wouldn't recommend this place at all. Just wasted my time and money for no reason. read more

This Russel Westbrook dealership was clean and very organized. But ultimately the thanks comes down to Gev. Gev was able to help me find the best car for my budget as well as hooking me up with a badass car. After a couple hours looking at cars and going over paperwork I drove home in 2021 Grand Cherokee 0$ down and $550 a month. This car is a real beauty and a special shoutout to Gev, received the best deal and help thanks to him. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

GO ELSE WHERE!! THIS DEALER IS DIRTY AND RAN MY CREDIT A 2ND TIME WHEN I TOLD THEM NOT TO BY PHINE CALL AND TEXT! I used a auto broker to try and get a wrangler since deals were crazy at the time. We ran my credit with Chrysler Financial and I did not like the numbers so we had no deal. A few days later I reached out directly to the sales lady that was helping me (as I was no longer working with my auto broker) and I asked her if they could give me a better deal, she asked if i wanted they can run my credit with another bank which I verbally told her over the phone PLEASE DO NOT RUN MY CREDIT A SECOND TIME, I also sent her a text message with those exact words. Well a few days later I noticed that they ran my credit a second time without my approval! I called the manager to see why and who did that and his name started with an "R" and he stated it was him who ran my credit a second time. I asked him why he would do that and his response was "I was trying to help you" then after I told him he had no right to do that he says to me "what, you want me to apologize to you" I was boiled at this point, I started to research who owns this dealer and got lots of info and I found the COO's info Armina. So I called her explaining what van nuys Jeep did. She said she would call me back after she spoke with the dealer and she did just that. She called me back apologizing and agreed her manager shouldn't have spoken to me like that but then she says the dealer never ran my credit a second time, I told her Armina the credit monitoring I have on my credit is not going to be wrong , she said if it's something her dealer did she could notify the 2nd bank to withdraw the credit request. So a few days pass by and I tried to see if they would make this right and they did not. At this point I wanted her to send a letter to the 2nd bank to withdraw the second credit check since I declined that, she ends up not responding to my texts and calls so I took matters into my own hands. DO NOT DO BUSINESS WITH THIS DIRTY DEALER!!! read more

Brian Maltez was the best! He was patient and provided excellent service from start to finish! Fred Yadkar was great - very please with these gentleman and my awesome new car read more

Van Nuys CDJR - Jeep Cherokee - Car Dealers Near Me - Van Nuys, California

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Great service from RWCDJ! Benny has always taken care of me in service. And Jose was AWESOME in helping me find a new car!! Lovin my new Dodge Challenger wide body! It's a beast!! read more

Van Nuys CDJR - 2021 Dodge Challenger - Car Dealers Near Me - Van Nuys, California

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I would not recommend this store. My friends and spent 5 hours waiting for the paperwork. Before I sign a contract, they said they will take care of all the scratches and arch liner. After signing, they started to say that is not a big issue and don't want to fix it. No one inform me about the car I bought with one key until the last min I decided to drive away. Even though I came there today, They( Zaid, and Jake) still denied to offer me a spare key. George even didn't show up. They all want to put more than 4k aftermarket on the price you saw on the web read more

Thank you Mike A. and Vikas M. for your prompt response and offering to resolve my concerns regarding the oil change service I had. I appreciate your courteous professionalism. read more

Just wanted to say Thank you to Mike G. for taking care of me with my deal. He came through as promised. Hands down best Dealer ship in the Valley. Thank you!!! read more

Great experience! Just got my first jeep vehicle from mohammed zaman and MD at russel westbrook. Zaman and MD was professional, amazing during the whole process and helping me get the fantastic deal. I would definitively go back and refer everyone to russell westbrook. read more

I want to give a special shout out to my sales rep ALVARO aka the Gucci man he made me feel like family and was very respectful and made my whole experience in buying a car super easy I drive out with my dream car would highly recommend coming here for your next car read more

Van Nuys CDJR - Scat pack 2021 - Car Dealers Near Me - Van Nuys, California

Took my 200 in for a recall service which took about a week to complete. While there I asked that they troubleshoot why my car kept overheating after replacing the water pump, radiator fan and radiator and in the end they couldn't even give me a diagnosis. On top of that when I was notified about my car being ready for pick up it was dirty and crusty after being in the lot for a week and didn't even have the courtesy to wash it before pick up. read more