Tell everyone, this is my personal experience, there is mail, SMS evidence, this car dealer is a liar, I fancy the car, let me pass, after I went, I waited more than an hour and said that the car was not there, and arrived in a few days It turned out that many days passed, and said that the car was gone, but the result was that his employees bought it at home! This is simply a liar! I hope everyone will stop going to this dealership! It's too bad, I will expose this dealership on various platforms! read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

This place is a joke. I called to enquire about a Challenger and after that kept getting continuous calls, texts and emails. I read many negative reviews on Yelp about them but decided to give them the benefit of the doubt. Saw a 2019 Challenger R/T advertised for $26k, of course they said they'd help out but the price was higher, then after getting denied I get an email about the same exact car and the price is dropped AGAIN!! First they asked for $7k down and then $12k down BUT he said it didn't ask for a down. Makes no sense what so ever. Pictured is the original price, then after getting denied is an email for the regular price and then the last email this morning for the next price drop... read more

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Ray at Russell Westbrook Jeep was excellent at getting me the exact Jeep I was looking for. He provided all the resources needed to answer all my questions about the Jeep models and was very responsive when I contacted him with questions. Esteban and Hassan were very thorough with the financing on the Jeep and made the process very easy. Thanks to these guys I'm out and about enjoying my new Jeep Wrangler Unlimited Sahara with the top down - so brilliant!! read more

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Had me wait for an hour and a half even though I made an appointment. Passed me off to 3 different sales reps and then told me to come back later to get accurate numbers because "as you can see we're really busy" . No thanks. read more

***Class Action Lawsuit i warned my husband not to go here but he got too excited and I see theirs no many other buyers who've been victimized!! they can't get away with this much longer! We're the people have the real power when we unite!! The law says that lenders cannot charge more than 16 percent interest rate on loans. Unfortunately, some lending companies owned by or affiliated with vehicle makers have devised schemes whereby you are charged interest at rates exceeding the maximum permitted by law. This is called usury. Don't be fooled by tricky interest that will hike up at the very end of the oficial signed signatures!!! Ask questions and don't trust anyone! I should give no stars after realizing I was swindled with persuasive a car sales team whom misled me into fully trusting I was doing business with the good guys! Well no, turns out I'm the big fool who's now in a contract forcing me to pay almost double the Agreed sale price. The scam was hiking up the interest you will owe the bank at the very end! Before the end official doc electronic documents are signed you are given different hand written amounts to sign and agree to. I usually do read everything before signing very slowly, this time I was already convinced it was all good. I was given a USB drive and not as immediate copy of what it had just signed. read more

Very good dealership, service is top notch and they ways take care of me! They will call you an Uber to and from your destination as well which is awesome. Jad was great and helped me fix a super simple problem that ended up being a disconnect hose from my wiper fluid and they didn't even charge me! I've been going here for years and they definitely value their returning customers! read more

I drove nearly 2 hours to Van nuys CDJR to trade in my perfectly fine 2020 Silverado Trailboss for a 2021 Silverado 2500 HD Duramax they had for sale. Reason for the trade was because I own a flooring business and needed a 2500 hd Duramax for alot of heavy hauling I do. The day I was there test driving it I noticed the steering wheel was pulling to the sides and I was told its the alignment and they were going to make sure that got fixed before I took it home. The next day they told me it was "ready" so I went to pick it up only for it to still have the same issue. I got home and started doing further inspection underneath the truck and noticed body parts crumbled up like if its been in a car accident so I took it to a auto body shop and they confirmed the whole side of the truck had been a accident and the whole truck has been re-painted! They told me before I did the purchase the truck had (no accidents). That explains why the parking sensors don't work either. The truck is also leaking oil from the engine, has alot more electrical problems , brakes dont work etc. I went back to the dealership a few days later to talk to josh the (used car manager) to explain the issues and tell him I want my truck back. He rudely denied said all he can do is fix it. I ended up waiting 6 hours so all they can do is another alignment! (Ignoring all the other issues). Sure enough that didn't solve the issue AGAIN! He told me they need more time with the truck and to come another day so I can get a rental. Its been a MONTH! and he still doesn't answer my phone calls/texts. I tried speaking with someone else and I was told "the managers already spoke to you". ABOUT WHAT!? They are completely ignoring me and aren't helping me out. I even tried taking it to my nearest Chevy dealer and warranty cant even cover that! (I purchased extended warranty). Now I am stuck with a truck with a load of problems which wasn't part of the deal. Got scammed fr. read more

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We just purchased a new 2021 ram 2500 and we are in love! This has been our dream truck for years and Russell Westbrook employees did everything they could so that we can take the truck home. Yadira was great in showing us the truck and letting us test drive it. Eric did everything in his power to give us the best possible cost. The person who helped us with the contract, sadly i did not catch his name, was friendly and made the process as simple as possible. Overall, i highly recommend this dealership with their excellent customer service! read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

Do not shop for a car at this dealership! Sales personnel literally lied to my face by telling me they weren't going to run my credit at my request, several times they assured me they weren't going to run it. Sales guy tells me that he needed a hard copy of my information on paper I asked again I do not wish my credit to be run what does he do he runs my credit while I went to pick up some lunch. Reason I didn't want my credit to be run was because I was already approved for the loan through my credit union. I could not trust to sign anything else after the incident. Definitely horrible way to treat a customer. read more

Horrible experience at this dealer They treated me as if I was an idiot, and they did not know enough about their own merchandise. Not only where they condescending, but they kept pushing for me to buy a much more expensive vehicle than the one I need it. Avoid this place at all cost. They have no inventory onsite, and they want to basically have you work numbers before they show you anything. ""DO NOT GO THERE"" Zero stars!!!!!!!!!! read more

Ali Enzo and his manager hassan helped me get into my dream car today!!!! Thank you guys, Ali Enzo also helped me fully understand my new car thank you again read more

Van Nuys CDJR - Me and my car - Car Dealers Near Me - Van Nuys, California

The worst car shopping experience I've ever had. Growing up on a dealer lot, I see things done well, ok and how they can go very wrong. Being two females looking for a car, I've never been so shocked and treated so badly, clearly because we are women. The male bravado was awful, many TV's blaring, club music blasting, the crappiest dealer floor and most unorganized dealer lot. Just wow. This was impression one; the amount of lies we heard in 40 minutes was so disappointing. Our sales guy was a sweet kid who you could tell was terrified of management. After a test drive and a 20 minute sit strategy, a manager arrived to just create chaos. He was so negative, aggressive and rude is a nice word to describe his demeanor. We walked. Russel Westbrook, and his GM Raed, need a intervention from Jeep/ Chrysler and the car dealer association. This dealership needs a major time out. We bought the car we wanted, from an amazing dealer up the road in Canoga, we will do a separate review. If you're looking for a toxic sales experience, VanNuys is the spot. This is what gives all dealers a bad rap. Places like this, nightmares. read more

Best place for both buying your car and having it serviced. Won't go anywhere else from now on!!!

Great service, very friendly !!! Luis Zepeda was so helpful and kind as soon as we entered the dealer! Ask for him to be your salesman! Looking for a car come here!! read more

They were very helpful and friendly. They helped me get the car I wanted at a price I could afford. They worked with me to get me the best deal I could! I'm very excited about my Jeep! Thank you Omar, Raul and Ivan! read more

Went in to try and lease a new Jeep. Spent hours waiting only for them to tell me I was denied, after they told me I was already approved. They ended up telling me I needed a co-signer then eventually denying me again and leaving me hanging out to dry. I ended up leaving, going down the street and was able to lease the same vehicle for the same price, with only my name on the application. I was also offered $1500 more for my trade in. Seems to me like all they wanted was an easy deal with little to no work. Won't return, wouldn't recommend this place to anyone. read more

Van Nuys CDJR - New Jeep that I DIDNT buy from Westbrook. - Car Dealers Near Me - Van Nuys, California

Where do I start, I came here Friday March 20th from Ventura County 45-50 min drive to Van Nuys. I scheduled a time to see the car at noon, the customer service was AWFUL !!! I saw that the car was at the front and was at the front waiting for 10 min, a few salesman passed by me until one asked who we were looking for and told me oh he is inside you can find him there WTF haha!!!!! The car that I saw online did not look like the one I was looking at in real life. The car I saw in March 20th had safety door protectors coming off and dents all over, some scratches which it looked like nail polishes trying to cover those imperfections. I knew coming in I wasn't going to get perfect brand new car, but what the asking price they wanted it was 2,000 dollars less then a brand new car.Also when leaving there was a grey/blue Jeep that smelled like it was burning, my father pointed at the car and told the man I think that's the car, the salesman laughed and said yah it's probably burning haha!! DONT WASTE YOUR TIME AND HARD EARNED MOney HERE, THEY ARE NOT A GOOD BUSINESS. Majority of the positive reviews are fake. read more

Van Nuys CDJR - Fake Car - Car Dealers Near Me - Van Nuys, California

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DO NOT GO TO THIS CAR DEALER! I called Mike Asatryan the next day after Brianna reached out to me and left him a voice message and never heard from him either. No wonder they had a lot of bad reviews, I did try to give them the benefits of the doubts but sadly they just don't care about their customers. read more

My overall experience buying my latest car last was smooth for the most part. There was a lot of sitting and waiting around because they were so busy, it was end of month, and their computer systems got shut down, but they tried to accommodate me by offering me snacks and water and making conversation. Bob the finance manager in particular made the whole day worth while as he miraculously lowered my monthly payments as well as lowered my interest rate tremendously. He was very detailed in his explanation of the process and made me feel comfortable. I'm so happy with my purchase! read more

If I could give them 0 stars I would. I originally bought a 2020 Dodge Charger GT from them in May 2022, we agreed a on a charger just for them to sell it and sell me a more expensive one when I was 15 min away out of an 1hr drive. The charger came with chipped back rims and minors chips but now that I've taken it to another dealership ti get a trade in value I've been told that the car has been in a wreck or had major damage even though they advertised it as clean title, never having any issues. I don't know what to do at this point but don't buy from here, they buy salvage cars that didn't go through insurance and fix them as clean title. If I can sue them I'm going to look into it read more

I went to the dealership and requested to speak to general manager and the sales manager, Walid was very condescending and used sarcasm during our convo. Unhelpful and rude. He told me return Monday and he didn't even took my info for the general manager. Awful customer service. read more

Got my new family truck here and I was very pleased with the professionalism. Luis took me on the test drive and Naz took me the rest of the way and made the whole process as painless as possible! Coming back for my wife's car soon! read more

Van Nuys CDJR - My 2018 F-150! Thanks Naz - Car Dealers Near Me - Van Nuys, California

I am so pleased with my experience at this dealership! Everything has been so smooth and seamless. Saab, Jake, and Adam were beyond helpful in the entire leasing process. I am so grateful to them and so happy to be driving away in a brand new car they helped us get into. I am happy to recommend this dealership and especially jake and Adam to anyone in the market for a new car. read more

BUYER BEWARE!!!! This dealership is not trustworthy, run! These guys lie starting from the top all the way down their grimy sales managers. Went in to place an order for a vehicle that I customized and built on my own, unfortunately Dodge requires you to go into their dealerships to put in the order, that's their only job nothing else and they get paid for doing this and a cut from the car sales and coop marketing money for the "sale". I was told from the sales guy via text message that their sales manager approved the special discount I would receive for being an affiliated employee. I had sent them a build for a 2021 but they put in an order for a 2022 and didn't even tell me about it until I went to pick up the car. I had to speak with one of the worst sales managers in car sales history, Eric lopes, has no customer skills and frankly surprised he is a manager. He said he wouldn't honor the special pricing all of a sudden which I was warned about by other dealers, they say yes at the beginning but when the car comes in they decline it because customer ordered cars take presidency over dealer ordered cars so now they have a car to sell at a incredibly high markup price, talk about price gouging this cocky scum said he would get $15 to $20000 off the same car. Great customer experience Dodge. I called him out on all the lies they were giving me and he started getting bothered so I asked him for his business card and he said he doesn't have one, no one does. Funny the sales guy gave me his 3 months ago and another guy gave me his when I walked into the dealership today. Fast forward after talking to that clown Eric they sent me to another general manager named badie who at this point was just trying his best to salvage the lies his team have created and after going back and forth by proving him wrong he took me to "the general manager" who in all honesty looked and acted like a Wiesel. Inconsistency again with what his team said to what he said, for one Dodge being a multi billion dollar business doesn't advise you that your placing an order for a 2022 vs a 2021? They just send whatever they built.... Second he said they don't honor affiliated pricing with ordered cars...funny that clown Eric was trying to sell me a car on the lot that first time but said if I wanted the affiliated pricing I would have to place the order. This general manager Wiesel looked me straight faced while doing this even though it was all lies, that's the sign of corrupt sales people. I walked out of his office and he rudely slammed the door which probably took a lot of effort on his part. Below is the text from his sales guy that said his manager approved the affiliated pricing which once the car arrived and I went to go buy they declined. Don't do business here they are known for price gouging, I went due to them having sold 8 of the affiliated programs so far which the Wiesel said his dealership does not do another lie, the website clearly shows them as leading the way so I'm gonna go up to another dealer up on the 5 north that promised they would honor the affiliated pricing I was promised and this I trust because the sales manager actually did his job and signed the poc. Please do yourself a favor and avoid this dealership I don't think Russ would accept a team like this representing him. read more

Van Nuys CDJR - Text showing that the sales manager approved the affiliated pricing, the Wiesel "general manager" said this was never discussed. - Car Dealers Near Me - Van Nuys, California

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Greatest experience thanks to GEORGE! Went in there with high expectations and he met them all and made it possible for me to leave with my dream car! I was a tuff cookie with him and he was very respectful and understanding! FINALLY GOT MY GORGEOUS JEEP!! Thank you so much George! Good luck in school and buying that dream home in downey! You got this! read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

I took my Dodge Charger to Russell Westbrook for all the recalls my car had. I told the Service Department that I'd like nothing more but for them to fix all the recalls. The next day, I end up getting a text that my car doesn't turn on anymore. So they could work on the recalls. One of the recalls regards the airbags send a projectile 200 mph from the airbags. I called management and spoke with Hector. Hector told me that my car didn't start so they couldn't work on the recalls. Management told me that my battery was dead, the fuel pump was supposedly done with and they couldn't work on the recalls. Little did they know that my car had a dash cam and microphone recording everything. I couldn't understand what and how this occurred being I drove my car there. Once I arrived to my car to see what happened, I noticed that my dash cam was disconnected. Strange, I thought. So I investigated and checked my cameras only to see that the people who worked in the Service department were going through my things I had in my trunk. I seen the mechanic go into my trunk and use cutting tools and he was cutting something. Now I'm calling an attorney and going to take this dealership to court. I strongly recommend to take your car elsewhere. This is such a scandalous place. I towed my car away and took it to my mechanic. It's a trip that the battery was still working. However, the mechanics there couldn't work on the recalls. They really messed up my car there. They wanted to charge me $530 to replace my new battery and another $730 to fix my fuel. Which is a total rip off. Russell Westbrook sent me a $3200 bill of things that needed to be done on my car. I'm contacting an attorney that deals with these issues. Do Not take your car here. Since I posted this review, I informed the manager Mike of this situation. I barely contacted an attorney. And I'm going to be moving forward with my case. I have a video where someone drove my car after I dropped it off. Another video shows that two guys were in my trunk and they're using wire cutters. In this video, you can see one guy using wire cutters and removing three wires. And they not anyone had authorization to work on my car. But then I receive a call that my car doesn't start. So they couldn't work on my recalls. read more

This year I've had my Truck there for atleast 4 months due to problem after problem. This dealership takes forever. The first time I had to leave my truck they promised Id get reimbursed for getting my own rental and the guy in the service department has always said "oh im going to email my boss". He never took care of it. I got my truck today after a week and it came back worse. Im taking it again tomorrow because now there is a major leak and my lock and unlock buttons dont work. The absolute worst experience ever. read more

My Jeep Wrangler was brought there from my Auto Body shop. I literally called 6 times throughout the week and a half that they had it. I simply wanted to speak to someone regarding the issue that I was having and to get an update as to when it might be done. Absolutely nobody called me back or even attempted to contact me with a message! ! My auto body shop had the same experience. I have my jeep back and still don't know what they did or didn't do. I will never recommend or go back to them. Horrible customer service! I can't say anything about the work done, because I don't know what it was. read more

I enjoyed my shopping experience here. My sales people were Gevork and Sako they were really friendly and helpful. They made sure I was comfortable. My sales manager, Bob, was outstanding. I am so happy with my new truck. They took great care of me. From Angela's Husband- Zach read more

We bought a used Jeep From Julio Rodriguez. Really nice guy , and he got us a good deal. If you walk into this dealership and want to be treated fair. Talk to Julio Rodriguez. Update: ever since we bought this car we have had nothing but trouble AND the dealership will NOT help! False promises were made. We've called several times and nothing! We are getting tickets now because they did not process our dmv paperwork and we're forced to drive with expired tags... this is THEIR responsibility to take care of and again, nothing! What does it take Russell westbrook to get some customer service?? read more

Worse customer service ever , not responding all you get is voice mail , my battery is dead after 6 months , trying to reach Evelyn she is no where to be found , she doesn't respond to email or voice mail , after I demand to speak to someone he explain it's m'y fought we it's not battery not supposed to be dead after 6 months . Don't buy car from them !!! read more

I got my car from Shayan thanks to him, i would recommend everyone to him. He gave me a good deal very patient gentleman. Thanks read more

I've been coming to this dealership for many years now! This isn't my first but my 6th jeep from this dealership. Met a really cool Sales associate named David Alexander. 10/10 customer service! Because of him I picking up 2 Jeeps in a span of 2 weeks. Thanks for everything David. I'm a very satisfied customer! read more

They advertise online website and autotrade 2019 brand new 19,745. When I call they want 27,567.check photo of message they sent me. Unbelievable. False advertising read more

Van Nuys CDJR - Text photo Fales advertisers such a scam. Avoid this dealership y'all been warned. - Car Dealers Near Me - Van Nuys, California

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I inquired about a special affiliate discount on a gladiator I was looking to buy and communicated via exchange of texts with Moe. He confirmed that they accepted the discount with the exception of certain vehicles like a Hellcat (understandable). Prior to arrival I did forget the salesman's name (Moe) and that was probably the biggest mistake off the bat. I was swarmed by a picket line of employees asking if I need help and who I was looking for (walking dead status). Anyway, it took a few minutes to sort that out and he introduced another employee (Jazmin) to take a custom vehicle order. That's when they completely pretended to forget what the affiliate discount was. It was utterly ridiculous but somewhat entertaining. They pretended not to know what a ball park invoice price. Weird atmosphere. No customers at 6PM about 15 employees idling about. I walked when 2 more employees (possibly) upper management showed up to the table. Honestly, how many people do you need to accomplish a simple task? Avoid this place, they will swarm you like paparazzi. Totally overplaying the Covid card. Be warned. read more

I made an appointment to get my car fixed because the AC wasn't working. They kept it for two days. They charged me $245 to diagnose it. They didn't even give me a report when I asked for one. It seemed like they were over charging. And to top it all off as soon as I walked in I was greeted with a look that said "why are you even here". Very rude. Then when I went to pick up my car, the advisor that took my car in when I took it. Was too busy on YouTube instead of helping anyone waiting, including myself. And once again he was rude when I picked up my car. They aren't very helpful and they aren't very friendly. If you don't like your job that's not the customers fault, don't be rude if they're not being rude to you. read more

False advertising! My husband came to looat a specific car he saw online and was told it's not available. No problem. In a conversation with a very nice sales person, he explained what he was looking for and the gentleman said they have five dodge chargers on a special for a little over $19 k. My husband had to leave but looked these cars up on their website and sure enough- amazing deal was advertised. Today driving from work we called the dealership and asked to speak to the same salesman, confirmed they still had these cars and asked if we can come look at the black on. We arrived, test drive and were ready to buy.... but hey! They forgot to say that add one are additional $4500 Why are you advertising this car for $19k! It's a $23.5k price before registration, and tax. Liars! read more

Purchased a car here in October. They didn't mention the New car was on a 2nd engine.I found out from another Dodge dealership when I had to turn in car for maintenance 24 hours after I purchased.I was finally able to return vehicle 2months later. Go somewhere else. read more

I've followed up 3x by text and email with the sales person they assigned and no response. I worked with another sales person who helped me on the lot instead. I did want to express how disappointed I am in both the customer service here and upon entering the lot. Additionally, the safety is incredibly lacking. Both from a mask standpoint - several wearing masks improperly - and from customer aggression. The parking lot for customers is incredibly packed and when my door tapped that of another, the passenger got out and threatened me. While I'm very interested in the Westbrook inventory since they have the best rates and incentives, but this is a shocking number of egregious hurdles to being a customer. read more

If I could give this place 0 stars I would. My husband and I purchased a car from Russell Westbrook on 10/26/2019 after spending 4+ hours getting the runaround on the price of the car we wanted. You should take your business elsewhere because the moment you buy a car here cash, they treat you like garbage. On 10/26, we were approached by 3-4 different people, all with a different "lowest value" they claimed they could give us. Mind you, when you email them the slightest interest before stepping foot inside the dealership, their communication is constant always on top of it. Finally, when the last sales person approached us, he said "let me see what I can do" and then made us wait for the Finance Manager (Christian who no longer works there, apparently). We were pressured to finance the vehicle and said "no thanks" every time. Christian STILL pressured us to finance, and we said no again! At the end of the 6th hour, we finally signed all the papers, wrote the check in full for the vehicle and was rest assured that all the proper channels to register the car was in place. 10/29, my husband receives an unnerving voicemail from Christian claiming we still owed $2900!!!! We called back right away because this was a mistake as we signed all the paperwork and wrote the check in full! No one answered, we called the dealership and no one could help us clear this mistake. No one. We were even about to return the vehicle because no one should want to do business with a crook place like this. Finally, on 11/5, we saw that the check we wrote was deposited in FULL. So we would hope that all the proper channels were in place and that I would get my title in the mail at least within 45 days per the usual channels with the DMV. Nothing. It's been over a month since our money was taken and now the registration on the car seems to have lapsed and I don't even know if I am safe to drive this car without proper registration. I've called RW 21 times today alone, was transferred to 4 different voicemails and left a message for each and every one of them. I was told Monique is the only person who could help me because she's the only one whose computer is linked to the dmv. So I've left her a total of 6 messages which includes leaving my name and number with someone named Jesse, Izzy, and Carmen from the service center. This place is honestly the worst from start to finish and unless you plan to finance with them, they will give you very incompetent customer service, make you call and call and call with no one able to help you. Update: still no call back and I am planning on filing a complaint with the BBB. read more