So I Bring my car to get a recall done and they crack my stereo screen and leave bud in my car. Witch I just bought and now they say it's not their problem. What kind of bs is that service manager laughed and said it's not his problems and said to call the dealer manager. So what now? He's not here till Monday? What manager is gone for so long. And they accuse me of using weed like to wtf read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

Dropped of my Jeep for service due to a bad shake in the steering wheel (common issue with Jeeps, death wobble). Never buy a Jeep. Service advisor Benny tells me it's going to be 3-5 days and they do not have any loaners available. He offered that I myself pay for a rental and then attempt to get reimbursed by Jeep lol. What a joke of a dealership @Russell Westbrook. Never again, do yourself a favor and skip this dealership. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

So initially, I was pleased with the quick dealI I made when buying the car. I also noticed how the sales man told me that I will be receiving the survey and if I could give him a 10. He told me that if I had any issues with the car to just call him and give me his cell phone number. He had reached out to me couple days later to check up on how the car was doing and to get a piece of information that he had forgotten to get from me. A couple more days later I noticed that there was a Minor body issue. So I texted the salesman to ask him if I could bring it in to be fixed. He never got back to me gave him a few days to respond didnt hear from him so I called and left a message. Once again, he never got back to me so I took it upon myself to take it in to get serviced. I waited two hours with an appointment for them to tell me that they have to order the part. I actually had to go up to the counter and inquire if it was almost done when the guy told me. O yes, its ready. He, had initally told me they were going to call me when it was ready. so, I have a feeling I was sitting there for over 2 hours for nothing. As I was saying goodbye the service department guy told me the same thing that the salesmen told me. I will be getting another survey for the service department and if I could write him a 10. My view on this survey is if you do a "10" job you don't have to tell someone to give you a 10. Side note: when I was waiting for that 2 hours there was an all out drama concerning a disgruntled customer. It was an elderly lady who was out of control.The cops came and it was an all out seen. Although, I enjoyed watching some action I did not enjoy watching how most of the staff had their cameras out filming her and laughing. It seems to be making the situation worse.I understand filming a scene when you're on your own time or as a bystander. But, when you'r at work it Doesn't look good.Very unprofessional. And what was even worse about it was before the cops had shown up it had seem to go on for at least an hour. No managers or supervisors had the situation under control at all. Also hear one employee say to another "you see this is what goes on over here on this side of it" So, from his statement it seems that this is a common problem. which makes it look like they are doing something to enrage their customers. Shady shady shady. Over the course of the next six months of owning my new car I had several problems with the body. Turns out they covered up a scratch or dent with paint. Needless to say I was in and out of this dealership getting work done to my brand new car for one reason or another. The whole experience ended up being shady shady shady do not go here. They tell you one thing and it's another. They sell you shady cars. read more

Thank you AGAIN !! Thank you to the sales manager Justin for your impeccable service with me the transparency and communication. And to ADIEN for being so patient with me and communicative as well and helping me with my old car, having everything prepared for me !! read more

THIS IS A ZERO STAR RATING! I have to give 1star in order to post. Came in for a for inside door panel and radio display repair... Both repairs under warranty. Car was dropped off at 7am and was told by Hector Herrera (the "Service" Mgr) that I would get a call for an update. 430pm comes... No call from them. I call to get an update. Hector tells me that the door panel and radio display are not available. I don't know how that takes 8hrs to find out that they don't have a part available but I digress. However the problem I have with these guys is "upon inspection" it was found that I need my front brakes and rotors replaced. $4000!!! WTF? 1. I never authorized any inspection. I came in to get some parts replaced. 2. Since when does a door panel and radio display fix-it job warrant a brake inspection? 3. I had an inspection done on the brakes less than 1000 miles earlier (we are in a pandemic and I'm working from home). ALL BRAKES GREEN RATED! Now all of a sudden my brakes need replacing? I call BS. 4. My car kicks up a lot of brake dust so I actually wiped down the wheels of all the brake dust before I brought the car in. I look at the wheels at pickup... NOT A SPOT ON THEM. How are they inspecting brakes and the wheels aren't touched? I didn't even get an inspection report from them suggesting replacement or anything. Again... I call BS. They didn't check shit. They basically went for a complete upsell on a job they were not gonna be paid for. That is complete larceny and completely unacceptable. DO NOT GO TO THESE PEOPLE TO REPAIR YOUR CAR! At the very least question everything and sign nothing til they show you what you need. I know business is slow but you can't prey on hardworking people because you feel the need to justify a service call with a huge bill. That is just BS. read more

Service dept Liars and price gougers. Once your car on their lot you are in their mercy. Vehicle under factory warranty repairs with $100 deductible. After refusing work due to price gouge wanting $400 to just top off my fluids before looking at defective transmission under warranty. Then when i want to pick up and take vehicle before diagnostic finished the price went to $195. My crew went to pick up and time to give me went from 1/2-1 hour to over 2 hours just to get off their lot. Thanks Payman read more

Went to the dealer Friday to get an offer on a trade in and lease of a new challenger. They honestly said they can't get close to an offer with my budget. All good appreciated it. No time wasting. The comes Monday they text me back and say come back we're honoring your offer we got new programs. I go there and of course it was alll bullshit. They said all numbers are set to your budget we just need to soft pulled your credit make sure it's good. Then came back said you have excellent tier 1 credit but we can't do that deal unfortunately. We apologize who ever text you had no idea what they were saying. A Nahomi and a Anthony. Full of sh*t. Don't deal with them. read more

I was looking for a white Jeep Cherokee and I didn't find the one I wanted anywhere near me. A friend told me about Russell Westbrook in Van Nuys and even though it was about an hour drive it was worth it. I was helped Mac who showed me the vehicles then went inside and spoke to Moses about pricing and next thing I know I was driving home in my new Jeep. Moses was very professional, kind and knew what I wanted. The service was great! Was a great experience! Will definitely be getting my next vehicle from here!! read more

What is the point of the GM even writing back to these reviews if he doesn't follow up? To save face? read more

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I sat for hours being almost ignored I let them run my credit to show them I was serious about buying a vehicle and the deal they first came to me was 6% interest and no discounts whatsoever on a vehicle. 6% interest when my own bank was willing to do 2.19% interest. If you want a good deal on a car don't come here go to San Juan Capistrano they gave me a $12,000 discount on a truck brand new. The manager that works are also has a really nasty attitude keep that in mind. I will never come back here again to buy a vehicle they can keep their truck I'll keep my money. read more

This Dealership treats you like GOLD. They have managed to set the bar high in satisfying their customers and I for one recognize the level of commitment that this takes. In an industry where taking care of customers seems to be fading away, here at this Dealership they are a breath of fresh air!! Everything here is nothing short of AMAZING!! read more

Danny Cerna SERVICE ADVISORS at Alfa Romeo Maserati of Van Nuys is the BEST. I took my car today because the tire has a bump on it and he took a very good care of it. I appreciate him a lot and will only want to work with this advisor from now on. I Highly RECOMMEND him. read more

Worst service I got in my life Brought my car 3 times until problem was fixed A year after that they haven't payed enterprise for the replacement car they have rented from me I'm still getting calls and threats from enterprise that they will put liens on my credit My experience was just redi Sir if you want to hear about my horrible experience you are more then invited to call me I've had enough from you read more

This is a company of liars and deceivers. Stay away from this dealer. Before financing a car, I said 10 times that I allow only one financial company to apply, they promised that they would do as I said. As a result, they made multiple appeals to various financial institutions, which ruined my credit score. I'm going to contact legal support and sue this company where the employees are playing with my credit without my permission. read more

This review is for Flora and Jason. I found an inventory which interests me and I called to make sure they have one in stock. I also made sure the price and made an appointment for test drive. When I came, all of a sudden they told me all the certified/ Pre-Owned vehicles are extra $4500 because they force us to install some system no matter what. I asked why they didn't tell in advance on the phone they said it's their policy and they tell us only after we came. We wasted our time driving one hour. One star for their fraudulent and dishonest way of business and Flora who never told us on the phone about the hidden fee. read more

I couldn't be happier with my 5000 mile service on my 2021 Jeep Wrangler Rubicon Unlimited. The Service team was 100% responsive and got me in and out of there as quick as possible. The multipoint graph they texted me of all the systems they checked showed my car is in excellent condition. They rotated my tires, changed the oil and complementary car wash is more like a detail and they do such a nice job. Shoutout to Payman, Mike, Hector, Benny, Hector Jr, Eddie, Roger and Armen. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

THIS DEALERSHIP SHOULD NOT EVEN DESERVE ANY STARS! I amso frustrated and disappointed with this dealership , I have been in contact with TWO dealers Cynthia and Amir. Cynthia first she was great she tried to help me get approved but then i ended up telling her once I get a good down payment I will contact her. A week later another dealer , Amir, texted me and said WHAT CAN I DO TO GET YOU A VEHICLE and so he got to work and ended up getting me approved for 21K car loan which is fine I had a clear understanding of my bad credit. Then came the next day i asked him IS EVERYTHING GOOD AND READY TO GO and he stated YES JUST WAITING FOR YOU TO COME IN I was having transportation problems then finally said I am about to make my way over then there was a stop he told me to wait a little longer but he kept reassuring me that he will get it done and will let me know when to come in. Hours went by and he STOPPED communicating to me stopped texting me didnt answer my call. I have personal issues that have to be resolved with a vehicle so this was very important to me. Do not tell a customer they are approved then the next day just drop them and leave them in air without any type of communication. I also sent an email to the dealership a day ago and of course again NO REPLY. Amir you literally got my hopes up to just basically lie basically I was going to waste my time coming there. And I was also going to bring in another customer for him but I am not dealing with a dealership that LIES & gives false hope to their customers! You guys seem like a scam and not really being truthful and helpful to the community that contacts you. read more

Van Nuys CDJR - He stopped responding to me and did not answer any of my calls and literally left me up in the air - Car Dealers Near Me - Van Nuys, California

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Zaman was phenomenal, great service my brother and I walked out with a new car, Rene did great too!

Called before coming to see the prices on scat packs and was able to work with Ivan and he was able to get us the best deal we had heard and I had already worked with 4 different dodge dealers and by far this dealer was able to beat them all and Ivan Antonio is one of the best salespersons I have ever worked with and was very patient with us, we will definitely be back here because of him and hope to keep working with him! His number is (310) 654-1862 I would definitely give him a call for the best dials! read more

Van Nuys CDJR - Best salesman right here with our new scat pack - Car Dealers Near Me - Van Nuys, California

I was told that either a can negotiate the price or the standard options already installed in the car of $4k they would need to charge me per Josh Alvarado. I purchased a jeep and signed all the paperwork, come to find out the VIN number was incorrect. had me waiting for hours. Also, Anthony sale person said that the extra car key was in the glove compartment (lies) I let him know that it wasn't he said no problem I will get that order for you. ( lie) I followed up with him few days later, and he simply text me back " call the service department". I called the service department informed me I had to get the Sales manager okay, I was transferred and hung up several times on and given the run around. At have never hear back from anyone again. Their customer service such and once they have your money then they have not use for you and will lie, lie lie to you. I need my extra car key, they do not CARE! because they already have your money. Very low customer service They get a big zero as review read more

Worst customer service I've ever experienced. Corporate will be notified. I was ready to purchase a Jeep and got no counter offer. The manager MD was beyond rude. I called back the next day and spoke to another manager Luke. He apologized for MD's behavior, said I'll call back right away with an offer, and to please feel free to counter offer so make a deal. 4 hours later no call. My husband then called and spoke to Luke. He said "I got busy and would call back in 15 min. " No call back. Today I called again to speak with Luke. The call somehow couldn't get transferred after 3 tries. Then they say "can I call him back in 30 min. He's in a meeting " If you don't want to sell the Jeep or it's no longer available, how hard is it to let me, the customer know? This is beyond poor service. TAKE YOUR BUSINESS ELSEWHERE!!! read more

Hassan, Jameson, & Luke were super helpful and answered all of my questions. They gave me a great deal on buying back my old suv and getting me into a new suv. Highly recommend. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

I have been trying to lease a car for a month: from this dealership, I leased 5 cars, but since I complained About sexual harassment I keep getting turned down, today I contacted the General manager and I got no responds from him or anyone. read more

So I had previously written a negative review however I definitely need to write an update because this place has earned my business and respect . Jonathan Pyle , Joe Nagar and Max in Finance were just WONDERFUL!!! Jonathan turned my frown upside down he totally listened to me and my needs. He was sooo amazing throughout the whole process!!! When we arrived he had mentioned the kids playroom for my son, he offered us water, and was just very friendly. What I loved most is that he listened to us, and he wasn't pushy. He was more like a friend trying to help us and do the best to make us happy. He honestly made it happen and I can't thank him enough. Joe the Sales Manager was great too!! They even offered to buy us lunch while we waited and they made the process so seamless!! Max the Finance Manager explained all the options and extra protection that they offered. It was quick and straight to the point and we were in and out. Once we were done with all the paperwork Jonathan had brought my car up to the front all nice and detailed washed and all ready for lil ol me. Jonathan showed me all the amazing features my new car has from the registering the apps, connecting my blue tooth and u connect, the various stations of Sirius. The trunk space, how to start my car from the outside this guy went literally through everything and more. I can't thank him enough he was so thorough. He even called to follow up with me and gave me his card and told me at any time if I had questions or concerns about the vehicle to contact him. I appreciate him so much and I appreciate Joe and Max for such a great experience we had. They totally changed my perspective and turned it in to a positive one. Jonathan you seriously are the Man. I can't THANK YOU enough. You totally went ABOVE and BEYOND. I highly recommend Jonathan for all your business needs. This guy will take care of you! A+ in my book. I definitely recommend this Dealership and highly recommend you go see Jonathan. read more

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My first time here was a breeze. Customer service was on point. I felt welcome. What I can attest to is that the facility is kept cleanly. On the other hand, this is not the most welcoming place. There should be someone ready and available when you pull in for service, so you're not just left awkwardly sitting there. Due to Covid, there should be a product that strictly enforced masks, but instead-- it appears to be optional. If I wanted to, I could probably take my mask off and walk about like it's all good when in retrospect, it's clearly not. Once checked into my appointment, it would be cordial in the least to direct patrons to either their designated waiting areas, or at least asked whether or not I need a ride. This place needs a figurative hug. The vibe here sucks. read more

The manager we dealt with here is the WORST. No customer service skills whatsoever. There's a reason why there are so many negative reviews mentioning the same thing... because it's true. Storytime... My husband had his eye on the Jeep Grand Cherokee for some time and after doing some research he found a model he liked at this dealership. The price listed was originally $28,000 when we first saw it. After reading some reviews online about addendums/accessories add ons raising the prices significantly my husband reached out to them. He didn't want to waste his time going to the dealership if they were going to sell him on things he did not want or need. In the email he expressed his concerns regarding the addendums and the customer rep reassured him by saying they can remove them completely. This emailing back and forth took about a week. By the end of the convo we decided to book an appointment to come in and see the car with the price $28,000 with no addendums in mind. After my husband test drove the car, he decided he was interested and wanted to discuss pricing in further detail...where it all went downhill. About 3-4 days right before we went into our appointment we noticed that they raised the price of the car to $31,000. However, since we made the appointment prior to that price change and had agreed on $28,000 with no addendums so we didn't think it would be an issue. Our sales rep was trying to sale it at the new price of $31,000 (before addendums) but we mentioned that it was $28,000 when we first saw it. Then our sales rep explained how they often market it at a lower price just to get your foot in the door. Luckily my husband had taken a screenshot to back up what he was saying. The sales rep asked that we texted him the screenshot so he can show it to his manager. After, we didn't talk to our sales rep again. His manager came and directed us to his office. Right away he was condescending and rude. Asking us why we didn't come in right away when the car was priced at $28,000. So we explained that we did not come in right away because we were discussing the price over email to which we made an appointment once we came to an agreement, or at least what we thought was an agreement. We then expressed how the price changed just a few days right before our appointment. Then the conversation continued as so: Manager: "Fine. I will honor the $28,000 with the addendums." My husband: "We had agreed before no addendums." Manager: "I can sale this car easily for $31,000" My husband: "If so, then why has the car been on your lot for over 4 months?" Manager: "Well before it was more difficult because of Coronavirus but it's a different time now." Me: "I don't think Coronavirus is over....everyone here is still wearing a face mask."...also this was the same day the Mayor started closing down bars/beaches again lol. Keep in mind while he offered to honor the $28,000 he tried to push addendums on us without fully explaining them. These add ons were thousands of dollars more. Some of which were high security alarm system and paint protection. They installed these alarm systems on their cars because the dealership is located in an unsafe neighborhood. Regardless, why would we want to pay for something that we have no use for. They want to protect their merchandise at our expense. Even if he honored the $28,000, with the addendums our total cost was about $37,000! During our conversation he did not leave room for us to negotiate at all. All he did was asked us about our other options. Trying to be metaphorical by comparing a Jeep Grand Cherokee Summit and a Jeep Grand Cherokee Overland to apples and oranges. Long story short he clearly has no customer service skills when he couldn't even look at my husband throughout the whole discussion. Instead he kept looking at me as if I was suppose to say something to ease the situation to which I reminded him that my husband was buying the car not me. After his Coronavirus statement fell irrelevant and he ran out of sales strategies, he literally just got up and left without saying a word lol. 5 minutes later he comes back and says we can't reduce the price anymore so obviously we left. However, it was less so the price that made us left but more so how we were treated. I can understand if the price cannot be negotiated anymore but a person in his line of work should be professional and not rude to a potential buyer. Especially since we did not come in rude whatsoever. If he was at least nice and was willing to explain to us the breakdown of everything then we still would have considered buying. Either way save your time and energy on another respectable dealership that doesn't treat you like you are less than deserving of an honest and transparent transaction. read more

I purchased a vehicle from Russell Westbrook back in July of 2022. I was sold 2 additional packages which requires additional payments monthly. The first was a tire package and the second was an interior stain protection. I unfortunately got a flat 2 months later. I did not have any literature on either packages. I then proceeded to call the dealer to get any information. I tried for about a week and not a single person in the finance department would answer. The operator after our first conversation began to ignore my calls by sending me to voice mail. This dealership only cares about the sale and does not care about any follow up after the sale. I do not recommend you go here know matter what. read more

Their customer service is really poor. Whenever I call for anything I get bounced around to different voicemails. No one has ever returned a phone call. I get my oil changed there because it's included in my lease but I often wonder if they actually do anything. The fluids are not replaced. I had a broken handle on the inside of my car and it was part of a recall that I was not notified about. I asked if they could fix it. They were unable to at the time and said they would order that part but didn't. Update: seriously the WORST customer service. I have called to follow up on a part that was supposedly ordered 3 months ago and there is not a single note in my file about it. I spoke with Tanya last week and she apologized and said she would get back to me by Thursday or Friday last week and of course she did not. I waited several days to give her time but when I called today I can't get a hold of her and of course get passed on to someone else who said there is no mention in my file and no part has been ordered. He said I could swing by and have them take a look at it. I'm beyond annoyed. I don't even think they looked at it when I had it in last time. read more

I wouldn't give 1 star. By far the worst car buying experience I've had. This was Tuesday or Wednesday week after Memorial Day. I found a Wrangler they had online, tried to call the number few times & no answer, rang & rang. Called Service & someone answered saying all but three of their sales team called out for the day so he transferred me to internet sales where I set up a test drive appointment for the specific vehicle later in the day (4+ hours advance notice) & told them I was driving from 1 hour away. Everything setup & they told me who to ask for when I get there. We show up after driving the long distance & downtown LA at normal rush hour traffic time. It immediately gave us both bad vibes. Felt like a used car lot with a sketchy vibe, but we thought we're there & not everything is as seems. Stood around front reception desk waiting a couple minutes & no one acknowledging us. Had to walk into finance to get someone's attention. Asked for who we were told & were given to a different guy who was nice but seemed a little overwhelmed (understandable if short staffed). He said the car was the last of that edition they had (which I confirmed on Jeep.com) & someone had a lease deal for it over the weekend but backed out when presented with the extended warranty & such (addendums). I didn't think much of it as I was purchasing rather than lease. In our trip we never once saw the associate we were told to ask for. He said he had to get the car from the storage lot. We stood waiting for a half hour. Turns out the storage lot is 6 miles away (in traffic). Car wasn't even on the lot for the appointment. Frustrating. He then pretty much gave us the keys & he'll get our DL's later. It was uncomfortable & felt like we were stealing rather than test driving. We didn't feel like we could really go enjoy the ride or experience it because we felt like we had to get back quick so no one thought we stole it. We got back & couldn't find him for another 15 minutes or so. I was ready to talk numbers. He finally shows up in another vehicle for another customer & said he'd be right there. Another 10 minutes we finally sit to talk numbers. We sat and talked for two minutes bc a mgr kept interrupting him & not acknowledging us or apologizing for the interruption trying to get him to go do a task. The salesman wanted to sit and sell us a car (kudos to him). I told him I previously ran numbers at another dealership & was approved for a certain APR (which is true). He was shocked & estimated at least a full % point higher with them. This tells me they don't have much buying power &/or don't use good lenders. 2nd time the mgr comes over, pulls him away, & the salesman tells us another salesman would help us, apologizes & left. In maybe ten minutes, other salesman was helping about 3 other people & came over saying he'd be there in 5. I'm now irritated & debating if I trust them with my business & any car needs/issues I might have down the road if I even purchase from them. The family beside us starts exclaiming how ridiculous this is, & this is the 2nd time they'd been here & like this both times, all waiting, no help. This told me the employees calling in was probably BS & they were likely working bare bones staff & spinning the story rather than just up front & honest. Guy finally came over & told us a mgr was coming to which I replied "when?" He said right now. Five minutes later mgr finally comes over. We start to talk numbers & I bring up addendums (ext. warr. GAP insur. LoJack). He seems reluctant but said they have $3500 addendums & are required. So we could have spent an hour haggling just vehicle price for them to throw that in at the last minute. Which I never would have purchased. I had already visited & talked to several other dealerships that had great selections, OPTIONAL addendums (not uncommon), & $2000 addendums. At this point I'm pissed, a complete waste of time which I firmly express to the mgr, & walk out , wishing good luck to that family. I don't know the law, so they may not be textbook illegal "bait and switch" practices, but they're low & shady, disrespectful, & not forthcoming. We then had to drive all the way back home after wasting all that time. My opinion, they don't want to sell cars & don't care about customers, or try. I believe they want you to sign a contract w/o caring if you comprehend or can afford it. I wonder if you buy from them, what the customer service on the purchase is down the road. Then seeing the reviews on Yelp, it seems pretty accurate & common. It's telling w/the overall manager Vikas (not who I dealt with) responding to negative reviews only addressing reports of illegal business practices but not addressing customers experiences. Just trying to tidy reputation & put out the fires w/o addressing the source causing those fires. Update for Vikas: No record? Check your sent box & you'd find record. See photo. I bought what I was looking for another place without the sketch. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

This has by far been the worst dealer I have ever been to. The service team is so slow and sloppy, receptionist transfer your call without even asking who you want to speak to. Finance NEVER ANSWERS their phone and if they do they never know the answer to your question and transfer you to other people. We've been phone tag with them for over two months. They call and don't leave voicemails so we never know who to call back. DO NOT buy your car from here. Don't bring your car to get serviced her because they don't care for your cars like when we took out car to the body shop to get fixed and they added touch up paint to a 90,000 car. read more

There's always the common thought that the purchase of a car will be a nightmare. The haggling, the hidden fees, the creepy/sleazy salesman, etc. Not here, not my experience. Yesterday, I had the pleasure of working with Luke on getting the 2020 Charger RT that I was looking for. He was an absolute professional. His vast knowledge and eagerness to help was beyond my expectations. Amazing experience with him, Walid and Esteban. I will definitely recommend Luke and the team to any of my friends and family that are looking for a new car. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

Rude/ bad attitude customer service.. MD was the employee that barely helped or did anything to help & at the end he stated "we wasted his Time".. one of the worst customer service ever.. regret going to this dealer .. they make you run away & don't want to make the sale.. small dealership .. I definitely would Not recommend going or buying from this dealer read more

Came in to purchase a used car and got the true "used car lot" experience. If that's what your into, this is your place. If not, go elsewhere. The as advertised price did not include the dealer add ons, which included $3k of high margin accessories that I would never purchase (including $500 for nitro air in the tires). They refused to remove the accessories and honor the online price and provided a high interest rate (higher than other financial institutions offer, with a mandate to use their financing). When I asked for what I viewed as fair compromises the sales guy's response was "C'mon you have to leave some meat on the bones for me" read more

I had a great experience here, Andrew was super helpful and made the buying process so easy! He was honest and responsive! Thanks to everyone that made this happen! read more

Van Nuys CDJR - 2021 Jeep Wrangler Rubicon - Car Dealers Near Me - Van Nuys, California

Wow, what an awful experience trying to buy a car at this dealership. As someone who has purchased probably 10 new cars in my life, this had to have been the most unscrupulous dealership ever. You will find better business practices at "Vinny's Used Cars." My partner and I walked in today fully intending on buying a new Jeep Wrangler. We liked the vehicle and were even fine with the price as listed. How rare is it that a buyer is OK coming in and paying the advertised price without haggling, well that was us!!! As expected they appraised our trade-in (another jeep) and undervalued it leaving us $1,700 in negative equity. However, it was our lucky day! Jeep was willing to pay off any negative equity to get us in the new car. Fantastic... After telling us this the salesman goes back to finance and comes back with a piece of paper and says, "well, the Jeep you just looked at is listed at $37,000, but it has $4,700 dollars of added accessories, so the actual list price should be $41,700, however, we are willing to waive everything but"...wait for it, "$1,500, because this jeep has an added alarm." I told the salesman, the advertised price is $37,000 and that's what we expect to pay, the fact the car has a $1,500 dollar alarm system, that coincidently nearly off-sets the $1,700 in negative equity they were going to spot us on the trade-in, isn't my problem. The salesman, of course, understood the frustration and went back to finance. I told him we were not paying an extra $1,500 over sticker for an "alarm." So the finance guy comes over and aggressively asked what the problem is. I explain we are ready to buy this car, but the addition of the phantom and previously undisclosed "alarm" feels underhanded. He explains that because of their high volume, every car has to have an alarm and tracker installed, and its something he can't negotiate on. I tell him everything is negotiable and he says, not the alarm. So we left, merely out of principle. As I said, we were willing to make a purchase and thought their price was fair, but when they came back and tried to say the advertised price of the car wasn't the actual price, it felt nefarious. When I told the sales guy he should have just added the "alarm" price to the list price thus making an honest advertisement, he said, "the website doesn't allow us to do that." Again, I am just dumbfounded by that statement. A place this poorly run doesn't deserve my business and it shouldn't deserve yours. Don't waste your time, find another dealership! Because all of us are working from home and have plenty of time, I will for sure be filing something with the Better Business Bureau (BBB) that highlights their deceptive advertising practices. Also, I am now noticing a comical number of 1-star reviews, most of them for this very same practice. If you are considering shopping here, please read through these reviews, they are all very eye-opening. Everyone can't be "mistaken" or "inaccurate." ____ *****Editing the review based on a reply from management. If you list a vehicle for $37,000 but it has a $1,500 alarm, then list the vehicle at $38,500. It's really that simple. Don't waste people's time, come back an hour into the meeting and say, "oh, yea, we forgot that car has an alarm, so it's actually more than the printout we presented to you!." I recently purchased a TV, it was $999.000 (plus tax). When I went to the register the cashier didn't say, "oh, is that the $999.000 TV? Yea, that one comes with a digital tuner that's not listed on the box or the advertisement, so it will actually be $1,200.00." Ironically enough, this dealership wants to pass to each customer, the price of a $1,500 "tracker" that they use to "locate the vehicle on the lot." However, on our visit, we spent the first 45 minutes driving around the valley looking for the vehicle! The salesman couldn't find it. So not only are they getting you to pay for a worthless tracker, but it doesn't even work! I am loving all the positive feedback and personal messages from everyone. read more

I never write reviews but I had such a terrible experience with Dependable Dodge and such a great experience with Van Nuys Jeep, I needed to spread the word. I purchased my Jeep from Dependable Dodge in 2021. A month ago my battery stopped charging. I brought it in and was greeted by David Drew. I started to tell the story about my battery problem and before I could finish my story, he said well that is not going to be covered my my warranty. I said I have not even told the story. He said your jeep is too modified. My jeep is just like every jeep, modified. I have a million lights, winch, 37's and lifted. I have not touched the engine at all. None of my modifications had anything to do with why my car was failing to charge the battery. I also needed to have a recall update done to the Jeep. David was rude, condescending and completely unhelpful. Without even looking into the problem or listening to me just started the whole conversation as negative. I asked to have someone else help me but they said no one else could, that was of course a lie. I left my vehicle with them. The next day I received a call from David, he said they were not going to be able to help me, the problem seemed too complicated. He also said my alternator was changing, another lie. They also did not do the update that was needed. I picked up my Jeep, brought it to Van Nuys Jeep and they were friendly and listened to what I had to say about the jeep changing problem. They called me a few days later and stated that the 48V battery was bad and it needed to be replaced. In my Jeep the 48V battery actually charges the 12V battery. They replaced it and the jeep is running perfectly now. All covered under warranty. My modifications had nothing to do with the problem. Their service department is just incompetent and unfriendly. Not only will I never purchase another vehicle from them, I will never return for any reason. I will tell any one who will listen how horrible this dealership is and how horrible David Dew is. Hope this helps someone so they don't waste there time like I did. PS, If I could give Zero stars I would. Bring your Jeep to Van Nuys, they know what they are doing. read more

What an appalling and furious experience with their service department. I made an oil change appointment a week in advance. Scheduled for 9am, with traffic delays I arrived at 9:30am. The service advisor, Payman Arjang, tells me that they need 3 to 5 hours to do the oil change. Shocked, I asked him why and he said there were many cars ahead of me. I agree to leave the car with them but before I do, he tries to sell me additional service routines ranging from $200 - $500. I decline. I return at 2:30pm and see that my car is just exiting their service garage. I go inside to tell him that I see my car and ask him to confirm if it's ready. Without making eye contact with me he tells me he's "waiting for the paperwork". Another 10 minutes pass by and he tells me it's ready. Without receiving any paperwork from his attendants. As I leave their service office he gives me the most fake, nonchalant "have a nice day" line. I gave him, his entire staff and their service manager a well-deserved piece of my mind. They are either overbooking their appointments or do not have enough techs working during their service hours. Incredible that they need 5 hours to do an "express oil change". No service, no care, no class whatsoever. read more

DO NOT GO TO THIS PLACE!!! I retract my previous review because this place treats you well and lies to you just so they can get the sale ... I just received a statement recently from my previous leasing bank and they are charging me the excess miles and termination fees that Giovanni (sales manager of course no longer works there) promised he would take care of if I purchased the new Jeep. I went in on Friday and they made me wait for over and hour and a half then asked me to return on Monday today just to make me waste more time as I waited for almost 45 minutes for someone to acknowledge me only so they can tell me they weren't going to honor the agreement. I regret buying my car from them, lesson learned read more

I had a pleasure to meet a fellow veteran Omer Esqueda, who was my closer on my deal. Omar was really a key person who helped me finalize my decision and drive off in a brand new Jeep Gladiator Mojave, that I am in love with. Thank you Omar, Badie and Albert on making this transaction smooth and easy and I am happy with everything you hooked me up with. I had a feeling that I was helped tremendously. Thank you!!! read more

Van Nuys CDJR - Mojave Jeep in Mojave Desert, next day after purchase! - Car Dealers Near Me - Van Nuys, California

Came here to buy a charger R/T found this place online. There online prices are great if they were legit, technically any price you see on there website or online add $5K on top in there fees plus taxes and fees. They call there online rates aggressive advertising which is just waisting our time and misleading. I wouldn't recommend this place to anybody unless you don't mind paying an extra $5K in market value of the car. read more