Man let me get started by saying this is the first actual Jeep dealership that I have had a bad experience with feels like I am buying from a mom papa used car dealer, so I see they post a truck on there website which is supposedly certified used I was ok I had been looking for the model and color, started talking to them to make a deal with me trading in my 2023 dodge charger last call we come to a agreement and they push the issue to get all paperwork signed they even drove out to us to get signed so supposedly no one sells it we sign they say it should be ready that Friday well here we are 3 weeks later and supposedly they had to order a part that hadn't came in remember my payment starts 45 days of there signature, I really thought I was buying a American made car and now I can get my car because a sensor is delayed because tariffs didn't know my sensor was sitting in China some. Was told 3-4 different ready dates and I never gotten updated till I called in now really talk about sign make a sell get commission and help with the customer, called in again spoke to a manager and was supposed to be called back in 20min we are close to the next day no response. One of the worst experiences and I have bought from 2 other Jeep dealership with not one problem perfect service. This dealership should really get better higher ups to evaluate their workers, but will keep this review going to see when I get my truck today is 05/13/2025 worst part I have all text from both people handling the deal with all lies might just have to go the lemon route with never ever getting to sit inside of it smh. read more

Car shopping is a literal nightmare BUT I had a great experience with Erick, Nathan, Justin, and Ryan Saab! I was able to trade in my car and get a great deal on a Jeep Wrangler. It's been a week and I'm very much obsessed with my new car! Thank you everyone for making the experience as painless as possible. read more

Just to update my review, I did in fact email Russell Westbrook CDJR after they reached out through Yelp and to my big surprise they never responded (whaaaat?)! I see that the truck that I initially inquired about months ago, and offered to pay asking for, is still sitting on their lot. Now reduced by $1k. Now that the new 2021s came out this truck is way overpriced. Luckily I went to another CDJR dealership and got the same truck in black with fewer miles for $4k less than Russell Westbrooks asking price (not counting the $4750 they added onto that price). What a joke. Picture of my new, non Russell Westbrook, truck attached. Oh and I just got a warning from Yelp saying they think all the positive reviews are from a bot or bought because they all originate from the same IP address. Way to go Russell Westbrook CDJR! read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

A little advice for this business... hire a receptionist. You can't have potential customer walk in and stand around for 15 minutes without a greeting. While there's salespeople walking around, standing outside in the hot sun and passing on a potential sale. Welp! Clearly they're too busy for business - pass! read more

They suck. Spend the day here, took a car home. Next day warranty eliminated. Then they say because I'm paid wire I need stubs, which I don't get. Gave commission statement, no go. 2 days here. They start helping you, then the next thing you look up and they are helping someone else. Or staff walk in and interior with no concern. Horrible... As a realtor, I would never give someone keys to a place. Then the next days claim things change. Work it out before you send a client floating without excitement for no reason. Here we are 4 days later, and I still have not got my down payment returned to my bank account. I have basically lost an entire week because of this place. After they told me I was approved and gave me the key to the car and let me take it home, I returned the rental car that I had. And now my money is being held up. I So, I can't even go look for another car. Nor can I rent another car, because I maxed my card out towards my down payment. And to top it off they have posted my credit score here publicly, and have discriminated against me as a gay man. Told me to "go fuck yourself faggot!" I'm still so bothered, I can barely focus. read more

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took over three hours to put a plastic piece on the door panel of our jeep gladiator after saying it would only take about 20-30 minute. just very very bad customer service read more

I tried to interact with this dealership over email after using True Car. In the end they didn't seem very interested in answering specific questions i had. In the end they just stopped emailing back. Brian P read more

Walid the car salesman he's the best and very honest guy!! If you thinking about buying a new Car Look for Walid !!! Only Walid ! He'll fight with his Manager from you ( like he's buying the car for his family member) Highly recommend Walid Talk to Walid only!!!! read more

Van Nuys CDJR - Walid in Action!! - Car Dealers Near Me - Van Nuys, California

i bought my car here and that was fine but def nothing timely about the process, I was there for HOURS and HOURS, felt like they just want to wear you down so you just give up and buy the car. Also, they never told me I had 3 oil changes and then when i discovered it by accident it was too late to get all of them because they expired. I called for a week to try and get the extended warranty and kept getting sent to voicemail. No one ever called me back, the last time i called I begged them to quit sending me to voicemail and please let me talk to someone, they said someone would call me back and then i ran out of time to buy the warranty because i couldn't get anyone on the phone. They also have a lot of bad reviews so maybe take 5 min and find someone who doesn't to buy your car from. read more

After countless bad reviews I still thought that maybe, just maybe they could turn it around in the times of corona. What a fool I was. First, I called in to make sure the vehicle I wanted was available. They said it was. I asked for an appointment. They said OK. Didnt care the stock number I wanted to look at, just told me to come in. So I did, then I had to physically find someone standing around to ask them about the car I wanted to look at. They said ok and walked away. After 30 minutes they never came back, and there were at least eight members of staff WITH NO MASKS in a single small room talking and laughing. This was clearly visible from the lobby while we just waited patiently. In the end, we walked out after a huge waste of time, and now I'm going to a different dealer. read more

Van Nuys CDJR - Service dept entrance, also leads to the sales dept. - Car Dealers Near Me - Van Nuys, California

I was in the market for a Jeep Wrangler. I contacted the dealer through their website. They sent me an email saying they will contact me later. They did not contact me so I sent another message the following day. They texted me. I answered the text asking for a price on the car. They said they will get back to me but never did. According to the website they have a very large inventory of wranglers, including manual transmission which I wanted... probably because they dont try to sell you any. They probably want you to come in there so they can amaze you with the 4-Box method of separating you from your money instead of just giving you a price. I bought Toyota 4Runner TRD Venture instead from Longo who treat you well. read more

Van Nuys CDJR - 4runner - Car Dealers Near Me - Van Nuys, California

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Emailed and called the next person told to contact and still getting ghosted....why wont they help us out? Never in our lives have we purchased a new car and been ghosted when having questions or issues. SMH read more

If you need service. Look elsewhere. This is the worst, and most expensive service I have EVER had. They send you a text saying if you have any question TEXT BACK. Guess what.. NOBODY ever responded to my text. I am going to be calling Jeep to complain. Nobody at the dealership cares. I bought my car from this dealer. NEVER AGAIN. There are MANY MANY other dealers you can go to. Try San Fernando, or the one in Santa Monica. read more

They are going to try to sell you their service plan. At first it seems like a good deal, but here's what they don't tell you. 1) the most frustrating point. It's pros ably not even needed. if you buy a new Jeep, Jeep actually send you coupons for FREE service. Of course Russle Westbrook does not tell you this, because they want you to buy their plan and spender money. 2) if you try to get service done, you will sometimes wait 3+ hours. This is not an exaggeration. If I would of known this I would not have bought their service plan in the first place. I would rather pay for an oil change than wait 3+ hours. Keep in mind , this is 3 hours after you already waited 20 minutes in line just to even speak with someone. Very ridiculous. 3) want a car wash with your service that they say they provide? Be prepared to add another hour to your wait. 4) their car wash sucks. I'm not sure why they even bother washing cars in the first place. They do a very poor job. 5) Do yourself a favor and skip the service plan. * read more

This dealership does the necessary precautions during Covid and there are hand sanitizers at every entrance. Erick provided the best customer service and was very welcoming. He answered all our questions and gave us all the information upfront. Definitely would come again and recommend people to go there as well. I left a happy customer and excited to drive ofmy new car... Thank you for all your help Erick you are awesome !!! read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

If I could give them a no star I would. They scam you and lie to you. I regret doing business with them. Made a whole scene in order to get any help once I realized I was scammed more than $10K after reviewing the paperwork but my fault I trusted them and signed paperwork that they went over with their own words. Read what you are signing don't trust what they say you are signing. The numbers will be off after you have signed. Also they try to scam you with their warranty when you take the car to get serviced. Don't do it there. Been taking my car for services they wanted to charge me for in another dealer. The other dealer from Glendale have not charged me what this dealer was charging me for. This whole company is a scam. Take your business somewhere else. I've been getting the best experience with the Jeep in Glendale who repaired my faith in these car salesman. Don't go here! It was the worst experience of my life! read more

Never ever, ever buy or lease a car from this place. Terrible customer service, terrible leasing team, and they will try to make sure you do not get your moneys worth. Nobody there cares about you, all they're looking at is making as much money of you as they can. We tried to got to CarMax to sell our car and they refused to give us the buy out amount do to some crazy stipulation that was not in our contract anywhere. We had to waste our time and our money and contact lawyers only to get the runaround until they finally had to give it to us. Stay away from this place! read more

Thank you to Rayan in finance For my 2018 SRT DURANGO Everything was a smooth process and he was great to work with ! read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

Don't let the reviews drive you away. They simply are not true. This place is fantastic and even follows all COVID19 CDC recommendations. BEST Dealer EVER! There is a reason why people come from hours away. Being from Morro Bay, CA; there are very few car dealerships around. There are many reasons why I choose Russell Westbrook Chrysler Dodge Jeep RAM in Van Nuys. This was one of the best car buying experiences ever. From the online shopping experience to the customer service. Second to none. I am so glad I found the truck online and contacted this dealership. Both Mike and Flor were fantastic at everything. They took care of us from start to finish. From the moment I found the truck online, to the moment I took a it on a test drive. They have the BEST pricing around by far. In todays day and age, vehicular theft is huge. This dealer has you covered. The Theft Patrol was a fantastic addition to the vehicle. Don't be alarmed that it is included in the vehicular already. It is NOT a scam. You can track your vehicle from anywhere in the world, and track your trips all from your mobile device. Customer service is on point . This was the quickest car buying experience ever. I was in and out within 2 hours. Don't think about leaving once they make you a deal. They won't budge and this is a good thing; that means that is the best they can do, and boy was it good. I got the best deal of a lifetime. Can't thank everyone enough. Mike and Flor, THANK YOU! read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

They ran my fiancés credit 3x bringing his credit score down telling us we needed a co-signer to purchase a car. The same week we went to Cerritos Auto Square and purchased a brand new car with no co-signer. I would not recommend coming here unless you don't mind these people doing their job incorrectly and giving you unnecessary inquiries on your credit. read more

I worked directly with ALI, Jake, and Wali. All three of them were professional, patient, and exceeded my expectations of the dealership experience. I highly recommend anyone who is in the market for a great car to come see them at Russell Westbrook!! read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

First of all the markups are ridiculous, i looked past that because i was so infatuated with the car. Salesmen are straight up vultures here and will deceive you in any way to get the sale done. I was told my contract would be available weeks after i bought the car (which i thought was suspicious already) but so in the moment of having bought the car that i didn't look into it more. Months pass and still no contract, finance office wont answer or respond to my messages and my salesman does nothing but lie about when i receive a call regarding my contract. so disappointed if i go back and buy car elsewhere, i would. i will be seeking legal help. read more

The sales manager and Blad were super helpful in getting me a great price on the car I wanted, and have been going above and beyond for me with checking in on how I like the car and dealing with the service department for me. I can't recommend this dealership enough. read more

I can tell that I got the best customer service they wear professional and know how to help you, thanks to Salam and Gabriel , I got my car today and I'm very happy with them . read more

So sad; they cannot take walk-ins for service because they don't have enough tecs to do the work - My check engine light went on and all they can do is post me up an appointment 16 days out.. Um hello - check engine light? There are the only Kia in the San Fernando valley - this is what failure looks like. Good luck, guess I will find a local auto repair shop and give them my business. I wont give them my money anymore or buy any of their products because they have failed. read more

So the car I purchased here a few months back can't even get serviced for an oil change because they overtorqued the drain plug! I tried to get my first oil change and was refused service over my drain plug being stuck. Never mind the fact that I purchased Rashan, a salesman here, old q50. You would think that they would check this type of stuff before putting a car on the lot for sale. Still haven't had my due bill fulfilled. Also, Sales Manager Josh and I spoke on the phone yesterday and he told me someone would be calling me back about setting up a loaner vehicle for me here because I am not going to pay out of pocket for a car that I can't even drive soon due to not being able to change the oil. I haven't even put 10,000 miles on this car. Of course no one has called me back so now I have to drive here from Long Beach in LA traffic for a service with no loaner car in place. This place is a joke. I'm to the point where I'm going to pursue legal action to handle this situation because I shouldn't have to invest any of my money in a car that was deemed in good condition at purchase. read more

Van Nuys CDJR - The service comments that I got from my mechanic in regards to a car that I purchased here that was previously owned by a salesman, Rashan. - Car Dealers Near Me - Van Nuys, California

DO NOT TAKE YOUR CAR HERE FOR REPAIRS. This used to be a place with excellent customer service. Now they have dozens of people sitting around doing literally nothing. Their attitude is crappy: very much a "why are you bothering me" vibe instead of a "how can I make this better for you" vibe. Their repair time estimates are ludicrous. It doesn't take 5 hours to change oil, check brakes, and check alignment. It used to be that if you were waiting in their waiting room, they rushed to get your car fixed faster. Now it's all sloth and crappy service. Russell Westbrook should be ashamed about how his employees are making what used to be a stellar example of customer service into an embarrassing joke and cliche of complete unprofessionalism. Sad! read more

I have never left a yelp review for anybody. I just leased a new car, this was the easiest, no pressure deal ever. SIA was adorable and kind and a great listener. No hassle or hard sell. I'm very selective and loyal, the last Jeep Dealer never 'heard' me. So they lost out. Everyone at Westbrook was kind and helpful. Thanks Guys! Good Work. read more

Van Nuys CDJR - My new 2021 Jeep 80th Anniversary Grand Cherokee in my driveway. - Car Dealers Near Me - Van Nuys, California

Id be weary with these guys. I called agreeing to purchase 100k TRX. Upon getting the numbers, they sneak an additional $4k in "aftermarket taxes" which is bogus. Mandatory GPS tracking, total care paint and fabric and nitrogen filled tires? Then when I refuse to pay, they tell me theyll remove only if I use them as financing. Meaning they are skimming % off the APR from lender to make even more money. Msrp on that truck is already 87k, meaning invoice somewhere around 81/82. 18k in markup and getting greedy? Say no more, I will not do business with someone who lacks integrity and clearly is all about greed. I buy 4-5 cars a year, so im not naive. Please read this, and when they tell you you were only approved with Cap one or another lender, call bs. They are taking more money off the top. I also filed with the BBB after my conversation. read more

03/23/2022 One of the most difficult dealerships I've ever worked with. This is my second day trying to get a sales person to answer a question concerning a pre-owned vehicle I'm interested in. I'm 400 miles away and need some information before making the long journey to purchase. I've talked with 2 sales people (three as of this morning) and still have not received the information concerning the vehicle I've asked for. Not looking good. 3/25/2022 Final Chapter in this effort to purchase a vehicle. Yesterday, I received another call from yet a 4th sales rep who saw my email request for information. I explained my prior contacts and efforts that went unanswered. He told me to forget those other sales guys, he was going to get me the information I needed and get this going for me. Well.....as of today, he has never re-contacted me. This dealership needs some serious fixing. Either they have so much business they don't need to practice customer service, or...they are not going to last much longer. Either way, I can not recommend them to anyone. On the positive side, I did have someone contact me concerning my request for value of my trade in. Sam was GREAT with his efforts to keep me informed and even offered to help get this deal going. However, I explained that I gave the dealership sufficient time to make the sale and was moving on. Thanks, Sam! 03/26/2002 Okay, foolishly, I accepted the offer from "Selena" to assist me with my efforts to purchase the vehicle. I would be working "directly" with her and the GSM. Selena told me they had a brand new model, black in color. I am looking to purchase the pre-owned one they have that is Gray, which was "still available" Asked for the same information I requested from the first 4 sales reps. Gave me assurance that the modifications to the car would be covered by warranty...didn't really answer my question but, told her I could fly down Monday to see the vehicle. 03/27/2022 Got a text from "Rashan" from the same phone number as Sam and Selena. Gave me more information on the question I had which sounded reasonable but...sent me photos of a different car (2019 vs. the 2021 I wanted). I told him I had booked a flight to come down Monday to look at the 2021 car. He asked if I would want the 2019 and sent a link to photos. Not the same car. I asked if the 2021 was still available. "Is the 2021 the only one you were interested in?" Yes......for 4 freaking days now! "Sorry, it's been sold". My mistake in falling for the old "Trust me, I can help you this time" routine. Worse dealership experience in my 60 odd years of purchasing vehicles. Do yourself a favor and avoid this dealership like a room full of COVID patients. read more

These guys are hard sell artists. Evident by the excessive number of young sales people standing around and circling like sharks. Then the sales person hands you off to the sales manager for the kill. They tried to sell me a used car I just didn't want! Then showed me the price, plus a $5,000 dealer markup. I asked what that was for... the manager said it's an aftermarket pkg. for emergency road service, undercoating, etc. Undercoating? On a used car? This is a total rip! Turn and face the door, walk or run out that door and don't look back! Holy Guacamole! read more

I love the response from Vika, the GM. Clear evidence of the type of customer service and experience you will have there. To clarify, I called everyday and pleaded and begged to have them stand behind their product. $1300 teardown was unnecessary expense, because they knew the issue as soon as I went in. I also called FCA to fight for them to cover the repair costs. Thanks for taking credit for everything Thank for not returning my calls Thanks for the shitty service Thanks for showing the true face of your establishment so everyone can see. With someone like you leading the charge, it's clear what kind of an example for customer service you set. read more

Van Nuys CDJR - They are scam artists - Car Dealers Near Me - Van Nuys, California

$289 for an engine diagnoses...I had to text them for updates. Lowball offers for trade ins. If I didn't have to get my oil changed here, I would never come here read more

FIVE STAR CAR BUYING EXPERIENCE!!! I can't rave enough about our car buying experience here with Russell Westbrook Jeep. This team is knowledgeable, patient, and kindly help you grab the best deal for your budget. I've bought so many cars in dealerships across the US, so I approached this purchase with apathy and anxiety. My worries we're put to rest, as soon as we met with the manager SEAN, who assured me he would get us "the best deal possible." I didn't believe this initially, until MOE, the manager, stepped in and somehow made the numbers work well in our favor. I STILL CANT BELIVE WE DROVE OFF IN OUR DREAM CAR...WITH OUR DREAM BUDGET!!! TIP #1: Ask for JORGE to start with. He's gentle in his approach. TIP #2: Head here during the final weekend of the month for the best deals. read more

Van Nuys CDJR - 2021 Jeep Wrangler Unlimited Willy's. - Car Dealers Near Me - Van Nuys, California

I would recommend this dealer specially Rene Sales person see him loved his attention n explained everything about the SUV we were buying n after all we walked out w our new SUV I would go back n recommend him n dealer to our friends and family read more

This is the most rude and disrespectful dealership ever do not do business with them. They claim a low price online and say they got the vehicle ready to go but once you get there they say it had issues and try to force you to buy a more expensive vehicle. Also they do not honor the prices online at all they will change the price to try and will try to make you seem like you are crazy. on top of that the employees like to say they're managers when they really aren't. The actual manager is no help at all and very disrespectful and rude he should not be working with people if he does not have the skills for it. read more

Van Nuys CDJR - They shady - Car Dealers Near Me - Van Nuys, California

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I purchased a Tesla Model X.. It looks and drives great, however we never rode in the back seat. When I picked up my Sister yesterday, she noticed a crack in the upper door window (it's on the roof). When we told the dealer, he told us too bad we didn't buy the return insurance. (That window sells for $400.00) The dealer also told me he would make an effort to give me the 2nd key. That didn't happen either. Another thing that was just minor was the washer tank was empty. Also the dealer told me he had it charged before delivery. He didn't. I will no longer use them for anything. read more

Suckiest customer service. We ordered a car, waited 3.5 months and they brought us a wrong car that was build. The funny thing is they have one exactly on the lot of what we ordered and they are trying to charged us over sticker price. For the same car. Lol Thesw people are useless, trying to make money Instead of helping. Even if it was Your fuck up. They said the girl Who orders car messed up 3 cars for customers..... so WHY IS SHE STILL WORKING HERE???....... These people don't care about customers. They just want to make money. Take your business somewhere else read more

We had some questions regarding the 2 Grand Cherokee Jeeps that we just purchased from in January from Patrick/Rodrigo team and Patrick was responsive and available to assist with the same care he sold us the Jeeps. We appreciate his same great customer care he offered us. His complete knowledge of the cars and attention to detail is very much appreciated. Good job Patrick and Shayan! Shayan has also been very helpful with the process and questions. We now know what the light does. Thanks again! We are impressed with this dealership. We have visited them few times and every time you can feel the positive energy radiated by the team. They all seem to be happy working there and that reflects the good job the management team is doing!! Awesome. Thank you for taking good care of the team and in making it easier for clients such as us to enjoy the car buying experience. read more

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My family got a chance to deal with Russell Westbrook Chrysler Dodge dealership due to recall issue on my niece's Dodge Dart. As we entered the dealership yesterday, we were immediately greeted by service advisor Mr. Payman. Right on the spot we felt like we were in the right hands. Mr. Payman did make us feel very comfortable and confident, explained the repairs process, was willing immediately to help my teenager niece to connect her iPhone through Bluetooth. The very next day he called, verified completion of repairs, offered a complimentary car wash. We are extremely happy that Mr. Payman became our Service Advisor. It's a real deal to be taken care off by someone like Mr. Payman, once you go through unpleasant process of leaving vehicle somewhere, getting it later. But professionals like Mr. Payman do make the process less uncomfortable and less inconvenient. Best compliments! A+++ read more

Van Nuys CDJR - The dealership - Car Dealers Near Me - Van Nuys, California