The folks at the dealership were very kind. Made me feel welcome and made every accommodation for me to test drive a jeep without an appointment. (Honestly, y'all were so hospitable. I would have bought a vehicle today were it not for the add ons.) The disappointing part is when we got down to the nuts and bolts of pricing, etc, they had a $4500 package of services already added to the vehicle they claimed couldn't be removed (anti-theft app, VIN etching, paint protection, and nitrogen fill for tires). We negotiated the removal of two of the products, but it was still enough to leave me with a bad taste in my mouth, that I walked. For anyone reading this considering Russell Westbrook or for anyone at the dealership that may read this -- The anti-theft app for $1,495 (Theft Patrol) has terrible reviews. If I'm paying my insurance company in case of theft, why have an app? Especially one that's terrible. $5,000 theft protection $995 (JM&A etch) -- this does not stop a thief from stealing parts. Paint protection $1,495 (Xzilon) -- lots of mixed reviews and nothing I would choose to put on a vehicle. Finally the nitrogen tire fill $495 -- any tire shop will charge from $70 to $125 to fill all four tires. These prices for this dealership package is a bit ridiculous. Take care of your customers and try to help them get the best deal. UPDATE: The dealership did reach out and offered to make things right by removing the "optional" package, but the whole experience left me feeling icky about working with a dealership that charges $500 for the most abundant element on earth (and nitrogen fills are free at Costco and complimentary at other dealerships). I did have a great experience at Subaru of Glendale, and have decided to buy a vehicle from them. read more

Van Nuys CDJR - Dealership package - Car Dealers Near Me - Van Nuys, California

Wanted to thank Westbrook jeep in Vanuys for a great lease deal specially from Mike Torossian Jason desk manager Ali the finance manger For being honest and giving me a great deal on my 2022 Jeep Wrangler Sahara 4xe I just wished they had more charging stations at the dealer . Other than that I was in and out of the dealer in 2 hours they even offered to bring the paperwork to my home to be signed read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

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This review is for service department, shop Forman Jad was amazing, he helped me to understand all that was wrong with my truck and performed "exceptional service" will go back again.... Highly recomend to see Jad as he is very knowledgeable abouth this cars AAAAA read more

Van Nuys CDJR - Serviced my Truck like it's their own... proud Jeep Gladiator owner - Car Dealers Near Me - Van Nuys, California

Special ordered a 4xe and went through these guys. Went to financing where they pulled a fast one on me. First off, went through US Bank and not Chrysler financial (the manufactures bank). I have tier 1 credit, absolutely no reason to not go through them. After waiting 6 months for the car, they were only giving a deal for a 48 month lease and the payments were not even close to what they should have been, even according to Jeep's website. Fast forward a few months, my car was completely totaled in an accident which wasn't my fault. Guess what, since they went through US bank, all the funds that were paid out for the price of my vehicle, go directly to the bank. Over $15k in money that should have come back to me, goes to the bank. I was able to get myself into another 4xe at another nearby dealership. They gave me more miles, went through Chrysler financial, and gave me less payments, for the exact same monthly payment. Moral of the story, this dealership is terrible. I wouldn't trust these guys with a cup of coffee. read more

((((Service Department)))) Met a gentlemen there while I was frustrated with a situation my JL was having and his name was Vahe Gabrielyan. Vahe noticed how annoyed I was approached me and asked what's going on, I told him my issue and he figured it out quick sent my JL in and about 2 hours later my jeep was ready to hit the road. I was referred by an off road place can't remember the business name but the dude who referred was named Armin and I'm glad he referred me to this dealership, they told me that's the only dealer who won't treat you like trash because you have a few aftermarket parts on. I'm so happy with this Dealership's service department that no matter what my wives jeep will be bought from here. read more

Only reason I am giving this place 2 stars, is because I think I got a decent deal on my truck. And the process was fairly fast. But, this place seems to give false information. I was told during the deal, since I asked a lot of questions, that the oil changes would be free for the entirety of my 3 year lease. Which I just found out by calling that this is not true whatsoever. I have to pay for my oil changes. In addition, I was very clear on not wanting any service/maintenance contracts, yet I just noticed they still added them to my lease contract. There's other smaller discrepancies, but I won't bother mentioning them. Be very careful if you choose this dealership. read more

Took my wrangler here to have some diagnostics and battery replacement. They did the work but it took 2 weeks. Ok understandable. It's not a luxury car dealership so they won't wash your car after they fix it. Ok fine understandable, that's a luxury feature. But at least don't leave my car dirtier than when I brought it in. After I picked up the car and got home my hands were literally stained black from the steering wheel from whatever the hell the mechanic did. At the very least protect the interior! The steering wheel was so dirty, that it literally felt like there was actual dirt rubbed on it. I can't even imagine the dirt he left on my seat that's not directly visible because of the dark seats. Have to have it detailed now just so I don't stain my clothes when I drive it. 1 star only because of the lack of care for protecting the cleanliness of the interior. I will add a positive note... Hector Jr was my advisor for the repair and he was great! Easy to communicate with, and very responsive to my questions and with updates. read more

By far one of the worst experiences I had buying a car. We showed up with my wife and daughter with the intention to drive off in a new car only to find out we can't test drive the Grand Cherokee we had our eye on. Are you kidding me? It's a big purchase and you want me to start the paperwork before I have a chance to get a feel of the drive. We left after 15 minutes waiting for the manager to give permission for test drive. No one hank you. We will take our business somewhere else. read more

Do yourself a favor and go to one of the many other Chrysler dealerships in the city. They care about you when you're purchasing the vehicle but if you have any issues afterwards, there's no one to talk to. We purchased a brand new vehicle with 20 miles on it and within 48 hours the check engine light came on. And there was absolutely no priority to help us get into a new vehicle or to get our vehicle fixed any sooner than six weeks. Instead of diagnosing your car and then setting up an appointment to bring it back later. They insist that you leave your car there for six weeks. Apparently the man who works on hybrids comes down from the heavens, especially fix everybody's vehicle. And your car needs to be just hanging out for the right moment he feels inspired. And you're lucky if he can embrace you with his services at some random point in 6 weeks We went and picked up our car out of service and took it to Glendale. Much better experience. read more

Great Customer Service from beginning to end. Rashan was very helpful, friendly, and willing to locate the right truck for us, even if that meant driving to nearby locations where the trucks were being stored. Chase was transparent and very helpful in working with us. No pressure, "If it works it works. I don't want to force you into anything you're not comfortable with." Nick was helpful as well with all the financing and working with the banks to get us the best deal possible. Thanks to all! We love our new Truck! The Ofstad Family. read more

My sales guy Al, and the manager Josh were amazing! Picked a vehicle agreed on a price, zero games, no add ons , they made it so easy! They treated me so well, even had a porter drive the vehicle and deliver it to me at no charge. I can highly recommend Al to anyone who is looking for an honest car dealer.. I know many other people have given them bad reviews but I have to truly give them 5 out of 5 stars! read more

Nope. Still zero stars. Worst dealership experience ever. BAIT AND SWITCH tactics. Rude and condescending staff. Just bad. Beware of this dealership. read more

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We bought two Jeep Cherokees recently at this dealership. One of them has had multiple faults since day one. What has been so frustrating is the customer service. As good customers, we should have been treated a lot better than we have. They seem to put up a lot of obstacles to helping us. We know it's not a Rolls Royce, but it is an expensive car and brand new and they should be doing everything they can to resolve our issues. We certainly will not be buying from here again. Not unless they up their game hugely over the next few days. read more

Went again for service Get new staff who actually cares about customers! They can give a shit if you're upset or if something is wrong. I literally told the service advisor that I hate jeep so much that I want to turn in my car and he didn't say anything. Also it would be nice if the employees wear their masks over their nose. What is shameful place read more

After my first and last experience here, I can confirm that their low rating is well earned. I own a Jeep that already needs an oil change after 900 miles because it sat on the lot too long. I made a 10 am appointment to have this done, not selecting that I needed a ride since this is an express service. Not only did I have a reservation, this place actually has an express lane. I spoke to the service desk and they told me it'd take "at least" three hours to do an oil change. When I told him I made an appointment, he stated that was just to drop it off (that was never mentioned anywhere). He told me that Jiffy Lube can do it quickly and I should go there. Mind you, Jeep sold me a vehicle that could've had the oil change done already, but instead of fixing their mistake, they want me to go elsewhere and pay for it. I've had nothing but issues with Jeep service centers, and five months into owning my Wrangler, I can't wait until the lease is up. read more

So I received a follow up to my last post with the contact information of the GM. What good is providing me this information if they never get back to me? Again, you guys say "seamless" but fall short every time. Now I have to result to legal action. Do yourselves a favor and go elsewhere. I've never experienced such poor customer relations. read more

DO NOT GIVE THEM YOUR CAR FOR TRADE IN!!! Had to have my car repaired for an issue with my windshield wipers not working. I make an appointment and drop my car off. A couple hours later I assumed the service department would be calling on an update. Instead, the sales department was calling me. "Hey, Matt! We noticed upon repairing your vehicle that your car is a little older. Would you be interested in potentially trading your car in for a new or used car instead?" I was open to the idea, but I love not having a car payment. I recently rebuilt the engine for $4,000 a few months before this, and I told the sales department of this fact as the parts and labor are still very much under warranty. After telling the sales department these facts they do some number crunching and get back to me! THEY OFFERED $1,000 FOR MY CAR!!!!! Even the engine alone is worth $4,000, but they were stupid enough to give me that LOWBALL, SNAKE ASS PRICE! Why is this important?! Well, two months later someone slammed into the back of my car. There was damage done to the trunk and convertible. The car was deemed a total loss. INSURANCE WROTE ME A CHECK FOR $10,300!!!!!! This dealership was fine with giving me $1,000 and jacking up the price on a new or used vehicle to then turn around and sell my old car for $15,000! Very funny how the second I told them this was an absolute bulls*it assessment, I got a call from the service team about 10 minutes after saying my car is ready. SMH. AVOID!!!! I would rather Uber, bike, scooter, walk, or even crawl to work before I would give these crooks a single penny! Buy a car outside of California before dealing with snakes like this! People who don't read the fine print and leave a five star review are allowing corrupt businesses like this to stay in open! IT'S UP TO ALL OF US TO STOP CONTRIBUTING TO IT! Car salesman have only two thought processes when doing business... they can either sell a car, or make you a deal. They're only in it to sell cars and not make deals... especially to those who need it most. read more

NOT HELPFUL AT ALL! Recently purchased a Jeep and had to take it in for service. They told me 3-5 business days to provide an update. After about a week, I decided to call in to see there was any progress and they gave me the run around saying "oh we'll have an advisor call you." Two weeks passed and no one called so I showed up to the dealership to get an update. Then the advisor couldn't give me a definitive answer as to when my Jeep was going to be done. On top of that, they had NO loaner cars to give so I had to pay out of pocket for a rental. It literally took a WHOLE MONTH to get my car back. Then I had to pay a deductible fee of $200 which is ridiculous knowing that my car is covered under warranty. Customer service is a zero because they did not care that I was out a car for whole month nor did they follow-up regarding the progress on my Jeep. How do you accept cars for service, but have no loaner cars? Ridiculous! read more

Buyer be ware do not buy from this dealer. My brand new truck was damaged on the front end. Our salesman Erick apologized and said it would be repaired. The manager Selena said she would get this fixed for us and we have yet to get it repaired it has been almost 3 months. I wish I would have done my research and read reviews prior to spending 65k on a vehicle that has bumper damage at this dealer. read more

WORST DEALERSHIP EVER. I wouldn't ever buy from them, bring a vehicle in for service or ever recommend anyone to go there, I don't care if it's next door to your house. Do not go there, Don't say I didn't warn you. read more

Just purchased a 2023 jeep wrangler and Rene took really good care of me. He was informative and helpful. I was stressed out for some reason but he made sure everything went smoothly. The rest of the sales team I talked to was mid. They're just tryna cut a deal (which I understand). Rene was just the sweetest most professional out of everyone. So huge thank you Rene for making a little boys dream come true read more

Thank you Jonny Olvera for the easy process for purchasing our car. It was worth the drive to get great service. read more

Van Nuys CDJR - Car dealership - Car Dealers Near Me - Van Nuys, California

Took my car for an oil change... simple.... Oil change, car wash and tire rotation.... Guy was nice but when I picked it up... said only the oil change was done because I didn't leave my wheel lock key there (never called to ask, it WAS in the vehicle) then made a whole story how the car couldn't be washed because the car wash was down no cars got washed and the car was washed... nice surprise but makes you wonder about integrity. Smh read more

Best customer service, knowledgeable and helpful team. Manager Nick and Jesus are the best. They made everything smooth and fast, and I was delighted. read more

They tried to lowball our trade-in and then tried to nickel and dime us with things like nitrogen in the tires, etc. I will NEVER go here again, and I will not recommend it to anybody! It was a horrible experience for a wonderful truck. read more

***COME HERE FIRST*** Best dealership experience. They greet you when you pull in and direct you where to park.. they meet you to walk you in and be seated. They helped us right away. The paperwork process was very fast and Easy. I called ahead looking for a specific car and when I arrived they had the car washed and up front ready for a test drive. This dealership was fun to be in. They have a small basketball court, great music playing and everyone's vibe was cheerful and helpful. BEST EXPERIENCE AT A DEALERSHIP I HAVE EVER HAD. Here is our New car read more

Van Nuys CDJR - 2019 Range Rover Velar - Car Dealers Near Me - Van Nuys, California

WASTE OF TIME!! Why did you waste my damn time!? I made a service appointment online four days in advance, took time off work and showed up at my scheduled time only to be told that you would have to keep my car 8-10 days before it even got looked at. Why are you even allowing for online appointments if that is the case? Maybe you could at least say this on your service scheduling site or in the various emails I received after making my appointment. This is just lousy service. I hope that you take the necessary action on your website so that other customers aren't duped into coming to you for service. read more

This dealership strikes again with their terrible sustainer service. DO NOT lease or buy a car here save yourself. I brought my jeep wrangler in for a bad shake the car was doing and was told I needed a tire balance. A couple days later the care was still doing the shake while driving on the freeway so I brought it back I was then told it was a "death shake" and I needed to leave the car the dealership for 3 weeks until the part arrived. I then asked for a courtesy vehicle and they said they didn't have any available but that I can take the car home even though it is clearly not safe to drive. To makes matters worst I explained to them that I had a death in my family and they did not want to even offer a rental car at their expense. Clearly the car is defected and this dealership is selling these cars knowing they are not safe to drive. I regret coming to this dealership and hope this review will save someone from making the mistake I made. read more

Just got my daughter a new used car! Went to one dealership and they added a lot of extras. We walked away and went home disappointed and irritated. Then we went on cars . com and called. We got Raffi who was AWESOME! No add ons. Made the deal on the phone, came in and he was totally on the up and up. We test drove the car, said yes and we left with a clean car, full tank of gas and a big fat smile on our faces. Thank you Raffi!!!!!! We are coming back soon for my son! read more

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I just bought my new Jeep Sahara xe today! Love love love!! Ara...my sale guy was amazing....he was on it and made sure to get me the deal I wanted....very professional and responsive! It was definitely worth the trip and time in this crazy hurricane weather we're having in So Cal!! read more

Service here is so bad. They're pretty busy because everyone takes their car here for service and whatnot, but keep reading why you should avoid coming here. My my recent visit was an issue I came in for a few months ago and the problem resurfaced. I came in on Monday 9AM for my appointment with my advisor Eddie who wasn't in (not his fault, but clearly someone at the dealerships fault). Someone else helped me and asked if my car would be ready by tomorrow, Tuesday and I was told yes. I told them that it was a previous issue and asked them if they can order the parts for it today and they said okay and someone would call me later today with a status update. I knew this was a lie from the get go and I didn't receive a call from them. Tuesday my advisor wasn't there and the person I spoke to said "my car was being assessed". It's very hard to get in contact with your advisor here and it is extremely terrible customer service. On Wednesday after several patches of trying to get through to my advisor and giving him my information he tells me that my car was being assessed. Seriously?! It's not! Day 4, Thursday I speak Eddie and somehow he remembers me by my voice and no information on my vehicle. Today, my car is being looked at and tells me he's going to text me. I receive his text and he tells me that the parts for my car would be ordered today and my car would be ready tomorrow, Friday after 5 days! Day 5, Friday I make a call late in the morning and of course Eddie isn't there, but you know there's no courtesy to the customer of informing them. I speak to Roger and he tells me my car should be ready today in the afternoon. I make a call around 3:30pm and speak to a customer service person who is going off the information from the computer. I make another call an hour later and after 5 long days after sitting in their lot it's finally finished. When I looked at the paperwork for the time worked on my car; one issue was 30 minutes and the other issue was 30 minutes!!! A total of 1 hour of it being "assessed"!! SO WHY WAS MY CAR WITH THE DEALERSHIP FOR 5 DAYS!!??! Coming here and having to deal with liars is a nightmare. Do not lie to customers and say "you're vehicle is being assessed" when it's not. It is also very difficult to get a hold of someone who is actually helpful too! I couldn't go anywhere for the week because I had no vehicle and none was provided to me by the dealership. There is no point in making an appointment when no work gets done. I understand that they are a busy dealership, but DON'T LIE!! When I came in the first time it took them two/three days to get the issue fixed, also Covid-19 times. After this visit I AM DONE with this place. read more

I recently dropped off my truck so the service people could look at a squeak in my brakes (no pun intended) and a fuel filler issue I was having on my new truck. I was told that I could drop off my truck the night before my 7 AM Monday appointment, so I did. I had to call for 2 days straight before I could get my truck back, I was told the fuel issue was corrected and covered by my warranty, but the issue with my brakes were not covered. I was told they found a mouse in my brakes (hence the squeak pun) and $195 later it was cleaned out (yes $195 to clean out a mouse, or what was left of a mouse). Overall I was not very happy with either the price or the amount of time it took to do the work and next time if it's not covered by warranty I will just take my truck to my regular mechanic, Aloha read more

Van Nuys CDJR - Was that a mouse in there - Car Dealers Near Me - Van Nuys, California

Service department customer service is horrible. After they finally answer the phone then they say your service advisor will call you back and never does. When I do finally get ahold of them they don't have any updates on my vehicle. Two weeks later. If it wasn't for me calling him he would never call me even after leaving multiple messages for him to call you back. Do not recommend this dealer. read more

My family has owned Chrysler products since the 1930's. I've built Chrysler concept cars (Metalcrafters) and have professionally restored Chrysler cars for almost 40 years. For me, the luxury of having a new car is not having to work on it. With the last two experiences I've had trying to get a simple oil change, I don't think I'll ever buy a new Stallantis product. Trying. In 1500 miles I've made two attempts at two dealerships to have the oil changed on my car. The first place flat out lied. Westbrook CDJR is just ridiculous. I made an appointment for an oil change. Showed up 5 minutes before my appointment time and was told I would have to leave the car for 6 1/2 hours because oil changes are first come/first served. I can see that for a drive-up... but I made an appointment. The service advisor tried to explain that the online appointments aren't really appointments. WHAT? I took the day off to take care of a bunch of post holiday errands, which included the oil change. I figured two hours, tops. They countered the 6 1/2 hour time with 4 1/2 hours after he "spoke to the service manager." As you might expect, he said it smugly, like he was doing me a favor. I left Westbrook, questioning why I was ever loyal to a brand. It's a shame, really. My wife is ready to buy her next new car and wants a Bronco in the worst way. As a "MoPar guy," I've been trying to steer her into a Jeep. I was looking forward to browsing the lot this morning, but I didn't get that chance. Maybe if you stood by your appointment system and took care of a new Westbrook customer (I was loyal to Valley Dodge and Big Valley Dodge before Mr. Westbrook bought the franchise), you would have had a proverbial fish in a barrel. You lost a sale for your dealership... and the manufacturer... due to the crap service you offer. read more

This review is for the service department . My 26,000 miles Kia soul needed a new engine. Which made my life extremely difficult . Let's just say, I was not happy about the situation and my words definitely were not my strongest suit. But my service advisor Amy, wow she just handled the situation with so much grace, understanding and professionalism. I'm not sure if it was in her shoes I would have handle the situation like she did. She truly understands costumer service and compassion flows out of her actions. I'm not so sure that I will ever purchase a Kia again due to the poor quality of their vehicles but I may consider it ONLY because of the way that Amy handle the whole situation . A true gem working at Kia. Thank you Amy read more

I literally bought my 2023 audi e-tron from this unprofessional company and they sold me a vehicle with a plug in the tire, inspection light on, 3 recalls on the vehicle and my brake malfunction on the freeway. I give these people scam of the year. No one calls me back. They constantly send me to voicemail. I have yet to speak with a professional that does their job. Jonathan Schwartz the General Manager is never ever there. He has these delinquents running the show without him. Very unprofessional. BEWARE. DONT BUY NOTHING FROM THEM!!! NOTHING!!! THEY ALMOST KILLED ME AND NOT RETURNING NONE OF MY CALLS read more

I came all the way from San Diego to this dealership to purchase my 2023 Camaro 2SS and I gotta say that it was a great experience overall. Jonny Olvera helped me through the whole process from giving me details on the car to just giving me the best deal possible. He made sure the whole paperwork process was quick and easy to head back on my way with my new car. Overall Jonny is your to go person when purchasing a vehicle at Van Nuys CDJR. read more

Van Nuys CDJR - 2023 Camaro 2SS - Car Dealers Near Me - Van Nuys, California

Jonny Olvera was the best sale rep.... that help me get my car in the same day I came, i test drove a beemer and said I wanted, and Jonny made that happened on his off day.... he's the man, be sure to ask for JONNY OLVERA HANDS DOWN, read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

DO NOT BUY A CAR FROM HERE. I wish we would have read reviews before going here. They are the most unprofessional and flakey workers I have ever met. They don't answer their calls and get back to you. Stay away. Josh the sales manager is the flakiest person I have met. I am shocked he still has a job. read more

Terrible service through and through. One, we ordered a part that they never called us when they received. We called them and they had us make an appointment to drop off, last Thursday. We called Saturday because we needed a car and ended up having to rent a car over the weekend because they had nothing left and were working on our car still but said they'd reimburse. We rented a car for two days, and called yesterday (Tuesday) to get status. They said car wasn't done and they won't reimburse rentals! What?! Then we called today and learned they haven't even touched our car! Haven't stared anything. Why didn't we just pick up our car to use over the weekend?! Anyway we're finally here today (Wednesday afternoon) to pick up a rental from their fleet - we walk in and NO ONE IS WEARING A MASK PROPERLY. Masks on chins masks on sides of face, no masks at all. There is one customer wearing a mask inside correctly and that's it. Disgusting, disrespectful and dangerous establishment. Take your business elsewhere. read more

Van Nuys CDJR - Mask on the chin ... that's safe I'm outside as to not install the germs of literally everyone working here - Car Dealers Near Me - Van Nuys, California