My daughters and I came in Sunday, May 3, 2026, and purchased a classic Alhambra necklace, carnelian red, for my daughter Carolann's Law School graduation. Daniela was wonderful, she was patient and so interested in us as a family. We enjoyed the special treatment and it was exactly the unique experience I wanted for my daughter, she worked so hard for many years to achieve this. Thank you Daniela, for giving us a great family memory! Sincerely, Christine read more

This review pertains to the unique and interesting front facade displays for the Van Cleef and Arpels storefront. Nice spring-themed motif framing the creative window displays that draw a passerby to linger. read more

Van Cleef & Arpels - Front facade store display - Jewelry Near Me - New York, New York

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Daniela was amazing and gave us such a wonderful experience. We purchased a graduation gift for my sister and she was so thoughtful and sweet. read more

I've been to the flagship store in Paris and visited many stores in the US from Vegas, Miami and DC (aka Tyson's Corner). Nothing compares to the service that the SA's provide here. This is will be the only Vancleef store, I will continue to shop out moving forward, My SA held a private lunch for spring. It was magical. I just love the way Vancleef treats the clientele here. I have purchased so many items. read more

Van Cleef & Arpels - Jewelry Near Me - New York, New York

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Amazingly beautiful creations. Excellent customer service. The quality of the jewelry surpassed all of my expectations. I am looking forward to returning to Van Cleef and Arpels. I've been to Tiffany's, but they do not compare to the beautiful, extremely well made fine jewelry by Van Cleef and Arpels. read more

Walked around inside this classic jewelry store site! Heavily guarded. Has welcoming staff. All client advisors seats were occupied, there was a waiting line for next customers to be seated. Beautifully designed pieces are shown on its display cases. Stylish location. I could imagine how much each piece worth. I was happy to be here ! read more

Van Cleef & Arpels - Jewelry Near Me - New York, New York

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What a great shopping experience! We went to pick up the iconic Alhambra necklace at Van Cleef & Arpels. Good to know that they can extend the necklace for you free of charge for a year. They offer complimentary drinks and chocolate while you shop. read more

Van Cleef & Arpels - Jewelry Near Me - New York, New York

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I recently purchased a beautiful"Perlee Pearls of Gold" ring at VCA. My client advisor was very pleasant and extremely helpful in helping me choose the style and size which suited me. Her name:Zixuan Liu She told me to call her Zi( as in zebra) because it's easier. If shopping at VCA it would serve you well to make an appointment with Zi as she is very knowledgeable and will definitely help you make the correct choice. 744 Fifth Ave. read more

Van Cleef & Arpels - Jewelry Near Me - New York, New York

I am writing to express my deep disappointment with the service I received at the VCA 5th Avenue Boutique. I recently purchased a ring that fit over my knuckle but was loose on my finger. My Sales Associate recommended adding two beads to ensure a snug fit. However, after the beads were added and I wore the ring for the first time, I experienced significant discomfort and was unable to remove the ring due to extreme swelling. This led to an emergency room visit because the beads were cutting off blood circulation in my finger. Both the ER physician and the boutique manager (Kseniya) confirmed that the placement and size of the beads were the cause of the extreme swelling (as the beads were too big and placed directly on my veins). After this incident and upon speaking with another 5th Ave Store manager (Michael), Michael claimed that the size of the beads are "standard" and it was my choice to add the beads. However, at time of purchase the SA recommended adding beads and he never warned me that the beads would be too big for the ring or that it can ultimately lead to my blood circulation being cut off, otherwise I would have never agreed to adding the beads. I had no idea what the bead size would be. As a result, I am very surprised that VCA would even add beads to this specific ring, knowing that they would be too large. I relied on the professional advice of your Sales Associate, which directly led to this incident. The ring ultimately had to be cut off, costing me $450 in medical expenses. While I appreciate the boutique manager's willingness to provide me with a new ring, I was disappointed to learn that VCA would not cover my ER bill. I was informed that the size of the beads are standard and the decision to add them was ultimately my choice, despite it being suggested by your Sales Associate. At the time of purchase, I was not warned about the standard sizing of the beads or the possibility that they might not work for my finger. Instead, I was advised that they would make the ring fit nicely. Given my long-standing relationship with VCA and the significant amount I have invested in your pieces, I am shocked and disheartened by the handling of this situation. In light of the above I sincerely hope that VCA will reconsider its decision regarding my medical expenses, as this incident was a direct result of the advice provided by your staff. I will be escalating this matter. read more

Impeccable service and unparalleled products. In my case, I went to inquire about a specific watch the (Le Feerie) which I have always wanted despite the stratospheric price. They did not have one in stock but the saleswoman said there was one in So Cal that could be there the next day for examination. She was extraordinarily helpful and also a fellow horologist. Of course, I didn't purchase this bauble since it was nearly the price of a house but what a masterpiece! In addition to exquisite timepieces, the staff with whom I spoke were all also very knowledgeable particularly about corundum and had countless set and loose stones. My 25 years as an amateur faceter seemed to genuinely interest the staff and we had a wonderful time taking various pieces out for close examination with a loupe. Few shops in NYC can match the magnificent showroom and elegant service. I wish I could move in. Highly recommend a visit if only to gawk...but know your gemstones and have a black card! read more

I want to give a huge thank you to Emily!! Thank you for understanding my situation and sadness, but you went above and beyond in just 1 phone call and I cannot be more satisfied. I look forward to visiting your store and you personally in the future. Thank you. PS- will definitely come for the champagne and chocolates!! Tina read more

We were looking at the window displays and saw how beautiful the pieces are. Obviously. We could only afford looking at it. But I needs to fix my watch strap, which I got this VCA watch for over 20 yrs from my parents! It was very intimidating walking in, but we were greeted nicely! I said we were just looking. A gent name Eric C. was cake to asked me question. He was collected, calm, and made me feel more comfortable. Then walked us upstairs for a technician customer service to take care of us. Eric offered us water and chocolate. Thank you. We'll definitely be back when we can afford anything :) read more

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It was time to get a wedding band to go with my engagement ring and after doing some research I decided to visit Van Cleef & Arpels in Midtown. I was able to make an appointment online very easily. Lizhen was very friendly and helpful and helped me select a lovely wedding band and arranged shipping which went well. Very happy all around with the service and product. As someone mentioned in a previous review they don't have a ton of different wedding band styles but they are all very elegant. I only wish that we got the engagement ring at Van Cleef :-) read more

I did not purchase at this store but instead purchased online since we don't live near a Van Cleef store. It was the first piece of Van Cleef jewelry for my wife and I was excited to give it to her for Valentines Day and ordered early. Unfortunately, they sent the wrong piece. I promptly returned but my replacement didn't arrive in time for the holiday. Actually, it didn't even ship. I would expect better service from a luxury brand; instead, I had to follow up, re-package and call back. Disappointed and definitely my last time shopping here. They seemed "fake" sorry but really didn't take my call seriously. Should have shopped at Cartier instead. You might have a better experience in the store if you are nearby. I do not recommend ordering through the website. And, this is not one of those really good brands that provides excellent customer service with employees empowered to fix problems (think Nordstrom). read more

Thank you Lily for making my birthday so special! My husband and I came in to look at some jewelry and she was so helpful and sweet! Never pushy and let me take my time to try things on and really enjoy the experience. I was able to make an appointment by calling in the day before. Super welcoming and friendly environment. Everything was wrapped up beautifully. A much better experience than the Hudson Yards boutique which felt extremely rushed and borderline rude. Can't wait to return for future goodies! read more

Van Cleef & Arpels - Yummy chocolates while we waited - Jewelry Near Me - New York, New York

Really very great service.The ambassador , Eric C. was really pleasant and very helpful every time I purchased my pieces . Every time I went at the location from 5 ave NY NY i am welcome . read more

Pictures do not do my piece justice.... it is beautiful. What made my experience even better was the Sales Consultant Deidre Guillory at the NYC flagship store. She is the consummate professional and so knowledgeable with all the VCA line and pieces. There was a snag w my shipment and Deidre was able to move mountains to get the shipment to me because she knew how much I was looking forward to receiving it. Anyone looking for a patient, personable, knowledgeable Sales Consultant at VCA please visit Deidre.... you will not be disappointed! read more

Van Cleef & Arpels - Jewelry Near Me - New York, New York

Dropped in without an appointment on Sunday and was quickly helped by Gu! I appreciated his friendliness and proactive attitude with helping me find my perfect necklace! read more

I know It sounds weird to review Van Cleef for its coffee, but I was absolutely amazed when I asked for a cup of black coffee, they gave me this sugar stick that's like a stick of crysta. Look at the picture below. Really nice design and totally fit into a jewelry store. I wouldn't review the taste of coffee or the champagne (which they served early) because they are not a beverage business. read more

Van Cleef & Arpels - Jewelry Near Me - New York, New York

Despite some of the negative reviews here about snooty service, I had a very nice experience here purchasing my first piece. I had researched what I was hoping to purchase online but had not yet set foot in the store, so I looked around and tried on a few things once I arrived. The staff was very friendly and brought me a nice setup with a cute little box of chocolates and a glass of water. Once I had made my decision, the associate I worked with was very polite, informative, and helpful (despite the fact that I was purchasing one of the less expensive items in the store--I was definitely not their biggest customer!). In addition to a standard Van Cleef box, I also received a travel carrying case, care guide, and authenticity card. The overall presentation was high-end and befitted the overall price and quality of the brand. read more

People their are very welcoming and nice they showed me around and didn't make me feel rushed at all

Great product, great service, definitely will rebuy a bracelet to myself at the end of this year.

Very disappointed. I ordered earrings as a surprise gift for my wife at this location. When the earrings arrived at the store, they texted my wife instead of me, even though they had my number (and even texted me on my number when I ordered the earrings). They completely ruined the surprise. read more

This review is related to the interaction with Ms. Faith F., Customer Service Manager. I made a purchase during Covid remotely, sight unseen, and only recently traveled into the city for the first time and asked for a adjustment. This is beyond the regular window. Asked to waive the fee due to the Covid limitation. Instead of empathizing with the situation, Ms. Faith stated that "as a company, we would know your movements around your apartment, and did not have the record that you did not travel out before". I felt appalled and disgusted by her comments. It was utterly disrespectful and insulting. I was shocked that a Customer Service Manager of such a high end boutique would talk to the client in this fashion. read more

So ever since I can remember I have been in love with the long Vintage Alhambra 18k black onyx necklace: http://farm4.static.flickr.com/3639/3525875257_1a8a3341b8.jpg?v=0 I figured... I wear their Feerie perfume almost every day and have never been into a boutique... I'm in New York....heck I might as well go in and finally see the necklace I've been lusting over for so long. I didn't know much about it but Diane Kaufman, Comite Haute Joaillerie (very impressive title), was very gracious with me. She was wonderful and showed me many of the pieces in the collection. I'm sure she saw the disappointment on my face when I realized it would be a long while, if ever, before I could afford one....it's $10,400. :-( Necklace $5200 choker length Necklace $10400 long length Bracelet $2600 Earrings $2900 read more

Van Cleef & Arpels - Jewelry Near Me - New York, New York

We had an awful time here in VCA store on 5th ave! Not only the experience in store but also with follow up service! We planned to buy engagement rings and wedding bands recently. We have a very tight schedule in NYC, hence I called the store 2 days ahead to make an appointment. We arrived at the store on time. No body opened the door for us, which is different from other diamond stores, but we didn't care too much about it. However, the most frustrating thing was we waited for the sales at least 15 mins!!! None of it asked us if we need any help or water. The sales we made appt with finally came to us. Probably because of our casual dress, the sales was not very hospitable. We asked to see some more styles and more choices of carat, but It seemed that VCA store didn't have too many diamonds in store, only a very small collection. So disappointed!!! Finally we got the contact information of the sales, and she said she will send us the price estimates later based on our requirement. I finally got the price estimates, it was just a rough number! No style information! No 4C information! Even no picture! And was in a very impolite way! We went to Cartier, Harry Winston, Graff. We made appt as well as VCA. Every time we didn't have to wait for a sales, they are all well prepared based on our short discussions on phone. And we were all served with water. After appt, they all sent me email with detailed information requested. None of them were as impolite/rude as VCA. read more

I am not reviewing the jewelry, it is beautiful, and I love my pieces. However, the last representative that I dealt with was extremely unprofessional and inappropriate. Based upon the VCA jewelry that I was wearing, he would only bring out large pieces. We had picked out two other pieces, and I also asked to see the small earrings, I wanted subtle. He told me that the smaller earrings I wanted to purchase were only for poseurs and children. I could not believe how distasteful he was, so we walked out of the store and have been shopping at Cartier instead. I have had two lovely experiences and two horrifyingly rude experiences. read more

Awful experience at this location. A service rep P.K. (initials) was unprofessional and rude. Wont be going back to this spot. Vegas boutique is much well serviced. read more

Beautiful store. Beautiful jewelry. Lovely people. Vincent was delightful. He spent a lot of time with us, cleaned some pieces and gave us candy. read more

Van cleef lowered their price after I bought 2 huge items and now won't adjust the price, horrible, save yourself the hassle and don't waste your money read more

Right smack on the NW corner of 57th and 5th. You can try on these Mega-Millions pieces if you'd like, too. I always wondered if these guys were gonna get robbed because the exit doors are so close to where you try the stuff on. Like about four feet away. Not that I had any ideas or nuthin'. *wink* Recently renovated, this classic jeweler really uses good stuff in their wares. Tiffany tends to use diamonds that are not the best quality but in here, they wouldn't go so low. Oh, and it doesn't really get crazy crowded in here. Clean, contemporary, sophisticated, but not gaudy! The rooms are very nice, the salespeople are quite down to earth, and the pieces themselves are well made. Be sure to dress up when you go because you'll feel odd if you aren't. Closed Sundays. read more

Beautiful location. Great customer service. Especially we want to thank Nicholas for helping us finding the perfect engagement ring.

High quality-upmost class... I just got my vintage Alhambra collection set that is simply to die for! Every piece of high end jewelry here makes a statement without saying a word ! Extreme taste is at one's disposal here. Enjoy! read more

Prior to arriving, I already had in mind what I wanted to purchase and went in with the goal to make the piece my own. I stepped in, and there was a row of associates who stared me down before approaching me. I was a bit irritated because I didn't get service until I began to walk around for a few minutes. I asked to be shown to the Alhambra collection, and was quickly pointed upstairs. The SA followed me upstairs, and I told her what I wanted to see. Within less than a couple minutes of viewing the pieces, I told her I wanted to make a purchase. She seemed quite surprised probably because she thought I looked young and wasn't in to make a serious purchase. During the process of ringing up my order, I wasn't served a single beverage or plate of bites. Everyone else sitting at one of the tables were all served champagne and a plate of bites. I was appalled and taken aback at the service to me. When she counted the money I had given to her, she had an argument and exuded attitude with her fellow colleague, which was completely unprofessional. The SA had a snotty aura and acted like she was superior. If she really were, then why was she serving me?! I left with such a bitter taste in my mouth. When I was leaving, another worker offered me a chocolate truffle, which was better than nothing after dropping a few thousand dollars at the store. After thinking it through, the behavior of the SA and other SAs in the store really pissed me off. I'm on my way to return that piece! read more

Was in NY and wanted to visit the flagship store. Was immediately welcomed by Audrey Mercier. Audrey made me feel instantly comfortable. Van Cleef has stunning jewelry. I wound up purchasing a Perlee ring with Audrey's help. I was extremely happy with her assistance. She did not push to make a sale, something that happens in other jewelry stores. Instead she showed genuine pleasure at being able to help. It is clear she loves working with customers and is also extremely knowledgeable of Van Cleef jewelry. Highly recommend contacting Audrey for your Van Cleef purchases. read more

Really great service wow! My sister and I had just been treated poorly at cartier and walked in here grumpy, but we were immediately greeted by a cheerful french woman who asked if we would like help. I mentioned we were shopping for my sister's birthday and wanted to walk around, she immediately said we were free to wander about and that she would send someone to help us. The sales associate, Michelle Lee, was really pleasant and helpful without being too pushy. She showed us a ton of jewelry with patience (even something I mentioned wanting to try on but was too extravagant to buy). Ended up with a 5-motif bracelet that I love, now if only they didn't have a price decrease after I bought it -_- read more

An absolute gem for their gorgeous collection of jewels as well as their top notch service. My fiancé and I had the pleasure of meeting our SA Carla LaMonte when purchasing my beautiful Promesse ring. She is fabulous and always makes you feel important. Van Cleef & Arpels has the most timeless and beautiful collection and it is made with such brilliance that I can't wait to add another VCA item to my jewelry box. read more

Wedding Band Shopping... The three stars are not for the staff, they are incredibly attentive. The three stars is for the lack of selection. I asked for a thin band and was shown 1, maybe 2? Pretty disappointing. And they do not have any wider mens band. Double disappointing. read more

The Miami Van Cleef location is not like the others. We purchased a pair of Alhambra earrings at another VC in Beverly Hills 4 months ago and then a bracelet from the Perlier collection in Miami last month so I am comparing both boutiques. The difference is night and day. The BH store employees were all so professional. Our saleswoman was elegant, pleasant and polite. She really "represented the brand" so well! So my boyfriend suggested we go to the midtown store for an early Christmas shopping visit. The midtown store staff feels like they should work at the stock room at Walmart! Not the caliber of other VC stores. You can hear them gossiping with each other, laughing about customers who tried things on but didn't buy, and to top it off. they offer coffee but then can't use the machine properly. They just aren't at all the caliber of other VC boutiques. Also, at the same time, the staff is especially condescending. Maybe they think they will sell more that way? But there is a fine line between elegant and obnoxious. It's like they are pretending at being fancy salespeople, and that is a huge turnoff. They also didn't know nearly as much about the collections! Don't think I will be going back - Cartier is right across the street and the staff is much, much more professional read more

I wish that my experience at VCA was better than what I had. I didn't dress up (came directly from work) and SA definitely had some attitude. I bought what I planned to buy anyway but you would hope that your shopping experience at VCA would be much more enjoyable and they appreciate your business. Everyone else at the store was respectful and courteous. Just not the SA who helped me. Bummer. read more