I was searching for a particular Raymond Weil watch and found it at the Chronostore online. I first checked all the references I could, being the skeptic that I am and found some really nice information regarding this business. I decided to give them a try because I really wanted that Vintage Raymond Weil. I couldn't be more pleased with this purchase. The watch is beautiful, arrived very quickly as promised and came with a certificate of authenticity. I would not hesitate to make more purchases from the Chronostore. This transaction was just about as good as it gets. read more

Buyers Beware... My husband bought me a Versace Watch. thinking my girlfriend would like one too, I purchased a watch from the Chronostore. The Versace watch should come in their original gold box with authentication papers. The watch he mailed did not come in the original Versace box with no authentication papers. hmmmm.... I thought to myself is this a knock off????? read more

Chronostore - Watches Near Me - New York, New York

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BUYER BEWARE!!! Purchased a watch earlier this year. Didn't wear it at all for a while as I'm a remote worker and Covid ended. Now starting to wear it and battery went dead. I bought this watch as new. My watch company put in a new battery and indicated the watch appears to be refurbished. This is common amongst unscrupulous sellers. Save your money and buy from a reputable dealer. read more

I have to admit I was very hesitant buying an expensive watch over the phone/internet. I'm blown away by Chronostore and their patience with me. I must have drove them crazy with my paranoia:) you guys are awesome and delivered on your promises and most importantly on an amazing piece. I've bought a breitling from an actual boutique in the past and Chronostore matched the service and quality. Thanks again! read more

Chronostore - Watches Near Me - New York, New York

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Buyer Beware!! 1. I had to call 3 times to get confirmation part had shipped - no email provided upfront... 2. Asked for watched to be sized - was not sized 3. Watch was a returned item - was not discussed .. for $8000 i should have known exact condition of item.. 4. watch has a visual imperfection that should have been detected with inspection by buyer - Now i have to return item on my dime ($175) read more

Finally heard from the folks at Chronostore. I was told that I received the watch I ordered and a check of all my paperwork revealed that was correct. But still that wasn't the watch displayed on the day I ordered. After arguing for a while I hung up on them in frustration. A few days go by and they call me again. They are going to give me the $100 refund I requested. I was stunned. The money was in my PayPal account within an hour. I am pleasantly shocked. What did they find out? They never said but it's over. This would have a been a 5 star review if it had gone perfect, but they did give me what I asked for and they are still the cheapest. read more

BEWARE - Chronostore sells USED watches as new. I bought a watch from them specified as new & unworn on Amazon. I called to place the order because I needed the watch sized to my wrist. When I received the watch, it was not sized for me, was packaged in a generic "Chronostore" branded box, had no tags, and, as I later discovered, it was missing two links from the bracelet. When confronted with the fact that this was obviously not a new/unworn item, they told me that their website specifies that ALL new watches are display models...as it turns out, that "display model" line was a lie because I later discovered (with the help of my local jeweler) that the watch had been sized for the previous owner and the removed links hadn't been put back in. Chronostore then offered to send me a branded box for the watch, but nothing else - no monetary compensation, etc. Now I have filed a "product not as described" case with PayPal, and they're telling me that because of that, they're no longer available to help me in any way, they wouldn't send me a box, nothing. They told me the only thing I can do is ship the watch back at my own expense if I'm not happy with it. In the end, I paid for a new watch, received an obviously used one that was missing parts, and it's going to end up costing me $40 between return shipping and paying to have the watch sized because they forgot. Just remember - you will get exactly what you pay for with these guys. They're buying used watches, cleaning/polishing them, and selling the nicest ones as "new/unworn display models" for what would be a great price (if the watch was actually new). The only reason they got caught this time because they apparently didn't know how many links were supposed to be in the bracelet of the watch, and I did know...because I happen to already own this exact watch in another color. Don't trust these guys...they're completely dishonest and they're willing to say anything, which is why they've been so successful at misleading their customers for so many years...look at all their good reviews and then ask yourself if these customers would be so happy with the "great deal" they got if they knew they were walking around wearing someone else's old watch that had been polished up and sold to them as a display model. read more

I most certainly would not recommend Chronostore. They showed me a couple of watches and when I pointed out that one of the watches was on the website for much less money-- the gentleman I was meeting with stated that that was a mistake and they hadn't updated the website. Meanwhile, he tried to sell me the same watch for $1000 more. Suffice to say I walked very quickly from their offices and I shall not return. read more

I absolutely love the experience with Chronostore, especially with Veronica! She is truly professional and knowledgeable. Veronica explains the whole process, she can give you great advice and resolve problem fast. She takes her time, good listener and good advisor. It's was a pleasure to deal with true professional. read more

ABSOLUTELY HORRIBLE!!! DO NOT PURCHASE FROM THEM EVER!!! I wish I could give less than 1 star. I purchased a watch for my fiance for his birthday and as a wedding gift that appeared to be fine visually when I bought it but had water damage that we could not see until he physically tried the watch on. I brought it to Veronica's attention right away and she said no problem she would have the watch fixed immediately and did not mention any fees associated. Once I decided to ultimately return the watch because we did not feel comfortable, they said we owed $250. Looking back on this process, I should have known. When I went into initially purchase the watch, Veronica took a good 20+ minutes with the "watch servicer" making sure there was no water damage to it. Obviously, they caused this damage and ultimately accused us of this. People spend good money on purchases like this and everyone should do themselves a favor and stay away from this place!!! read more

Veronica was professional to work with. Got a great watch. Chronostore took great care of me and the service was grade A. My purchase was with their eBay store and could not be happier. Authentic watch was also guaranteed with Ebay. Will definitely be back again. Thank you for the great service and fast shipping. read more

Elyana was great! I was after diamond stud earrings, simple style nothing fancy. I looked on bluenile first but then decided to give Chronostore a call since I saw them listing the same diamonds on their site. I couldn't be happier, they were able to beat the price and I had my earrings in just 3 days. All made to my specifications: four prong martini with large push backs. Thank you Lyana!!! read more

This place prices their items far above retail price hoping to snag customers that don't do any shopping around or price comparisons. Be sure check prices on the actual brand's site to see what the MSRP is before you make any purchases here! read more

Can't say enough good things about my purchase experience from this store. Bought a beautiful unworn Rolex time piece for my wife. Customer service was second to none - fantastic communication and responsiveness. The product was exactly as described in the online listing. The package got to me overnight, from NY to CA. Packaging was excellent. Post-sale support again was impeccable, with almost instant responses from customer service, making sure everything was living up to my expectations. Would recommend this store to anyone looking for a great deal on a luxury item. read more

I've had a Tag Heuer watch for many, many years and recently fell in love with a new Breitling Galactic 36 Automatic, Steel & Mother of Pearl with Diamond Ladies Watch. After doing much shopping over months, I ended up purchasing it from Chronostore in New York. Being in California, I was apprehensive about making a long distance purchase like this, sight unseen, without having been to the store or having a relationship with a salesperson there. My whole experience was great! Saule was my salesperson for this transaction and was very attentive to my emails and assured me there would be no issues with my purchase. The price was competitive, the watch arrived when it was supposed to, was packaged well and in pristine condition. Thank you Chronostore and Saule for such a great experience!! read more

Awesome selection with great prices. I shopped on their website - they had a sale for Father's day. 65% off retail prices. I called customer support and they were able to help me out, explaining features of the watches that I was considering. I ended up buying TAG Heuer, dad is happy. read more

They made my entry into the luxury watch world a very pleasant one. Exactly as stated and wow, do I love this watch. Thank you!

STAY AWAY!!! 6/10/2019 I purchased Rolex Daytona on Amazon.com for $21,999. Contacted seller to arrange for overnight shipping. Seller emailed that there was a "technical error" that was Amazon's fault and that the watch had already been sold. Seller re-listed for $24,999 (6/12) and took down after I saw and emailed. Seller canceled sale and refunded. Amazon refused to enforce the sale or replace with like item. Chronostore re-listed same watch on ebay same day for $23,499. read more

the worst seller ever. they sent different year watch and did not fully refund, they caught a pod with plastic wrap. they charged $3600 dollars for the plastic wrap, cheap blue back, and less than 30 cent pen. the worst experience ever. good conversation with seller before purchase, in trust is treason. read more

Great experience. I will look here first when considering a new watch. Nadiya was extremely helpful and patient with me while I considered the purchase. The watch arrived overnight and was absolutely flawless. The price was fantastic too. read more

Chronostore is a horrible retailer. They do not honor advertised prices, and always pulls the bait and switch. They are not a "ROLEX authorized dealer", they are a "grey market" watch seller trying to sell watches above full MSRP. They are marking prices over 40% to gain major profit. All Rolex's may come with box and papers, but they do not come with tags. The tag is what you want to ensure the 5 year manufacturer warranty which they do not provide. Buyer beware. read more

This place is an absolute joke. I called in about a Rolex I was going to buy on their website. The first lady I talked to was clueless. She was happy to take my money, but couldn't even tell me what date was written in on the warranty card, and didn't bother mentioning that two of the links were missing from the bracelet until I asked about it. She didn't know if they still had the missing links or what the service history was, and had to keep checking with her boss. Frustrated, I asked to speak to the boss directly. This individual was arrogant and rude, acted like I was wasting his time, and said that he would include the original links only if I paid an extra fee for each one! So basically I'd be paying the price of a used watch plus the price of two links to replace what they removed! It really is astounding how sleazy some of these gray-market dealers can be. Chronostore compares their prices to the MSRP, ignoring the fact that this is a pre-owned watch that would not be priced comparably to a new one in any case. Their aftermarket warranty is another concern--the first lady I talked to said that the watch came with a one-year chronostore warranty, but had no factory warranty. However, she also claimed that the watch had a 2016 date on the warranty card, which would mean that the factory 5-year warranty was still active, which doesn't even make sense. If the factory warranty is still valid, there's absolutely no need for a concurrent warranty from some no-name reseller. Even if the watch was out of warranty, one year of coverage is pathetic, and the vendor may well be out of business before it expires. With this kind of haughty, rude, and ignorant people running the show, it wouldn't surprise me at all to see them out of business in a year or two. Needless to say, I didn't buy anything from them. The whole thing stinks to high heaven, and they obviously didn't care about getting my business. I guess this is one of those stores that prefers ignorant, uneducated consumers who don't know enough to ask questions. Gullible customers are much easier to deal with when all you care about is maximizing profit. read more

The purchasing process was very easy and they took my offer without a bunch of back and forth. The watch was a gift and the recipient didn't like it so I contacted them about my circumstance and returning it was just as easy as buying it. In fact, they processed my refund within an hour of receiving it from FedEx! Knowing they stand by their word and make the whole process easy, even when I am sending something back, deserves 5 stars in my opinion. My point of contact was Nadiya and she was always very prompt and very kind in her communication. I am glad I got to know this company and they will be my first stop when I'm ready for my next watch. read more

Alex the owner is a class act. I would highly recommend doing business with them every time. You won't find a better deal or a better company to do business with. read more

I found the guys at Chronostore online and first purchased from them in 2012. Now, almost 5 years later, I've had them build custom Rolex watches for me (unique dials to match others), service my various luxury watches, and just bought a Rolex for my wife as a gift for our fist child. It takes a lot of trust to pay thousands for a watch (or send your watch worth thousands via mail) to people you've never met and a store thousands of miles away--but I have that complete trust in Chronostore. Alex and Albert go out of their way to make sure customers are 100% happy, even re-making expensive parts because colors are not just perfect (to my wife). These guys are down to business (they don't waste time with sales talk), know their watches in detail, and generally have the best prices anywhere. I look forward to continuing to do business with them for years to come. read more

Chronostore was a pleasure to buy from. I found them on Ebay and they more then lived up to my expectations, and I love my Panerai watch. I would buy another watch from them without thinking twice! read more

I found these guys on google and contacted them about selling a Pre owned carrier tank watch and I was pleasantly surprised. They gave me a very fair offer over the phone and honored it when I came in. Great place great guys, I highly recommend talking to Albert he will take great care of you. read more

Chronostore was perfect for what I needed. I simply needed a battery replaced in a Burberry watch I'd received years ago as a gift. There was no run-around or haggling. The person over the phone said it would be $10, and could be done in 10-15 minutes. The price was as advertised, and only took 5 minutes. read more

Alex and the customer service rep I spoke to at chronostore were a pleasure to work with. This company is professional and knowledgeable about thier watches. I will do future business with chronostore.com. Thanks! read more

Had a problem with a European watch. Problem finding a repair store willing or able to handle problem without sending back to manufacturer. Chronostore sent me a mailing label which was used to send them the watch. Their price was fair, service exemplary and within a week the watch was repaired and returned. Can't praise their service highly enough. read more

This place is the real deal. I ordered a Shinola watch. It arrived sooner than I expected. Although pre-owned, it was in beautiful condition--just as they described. Although I had been lusting after this particular watch for years, it just didn't look good on my wrist. I returned it. & the refund hit my bank account sooner than I expected. During the ordering process, Veronica even texted me with answers to my questions from what must have been her personal cell cause it was after business hours in NY. This place is a dream to do business with & I will continue to watch their website for a slightly smaller Shinola. read more

EXCELLENT communication from the entire staff from my initial inquiry to the receipt of the shipment. Alex and Nadiya were stellar and made me feel like I was right next to them, in person, in their store in New York with each communication. Being 1100 miles south and having never stepped in their brick and motor store, this was very important to me when buying a luxury timepiece sight unseen over the net. Watch shipped lightning fast and was MUCH BETTER than expected. My new go to source for watches. I will certainly be purchasing more from them! Thank you to all at Chronostore! read more

If you know exactly what you want then maybe this is a good bet, but otherwise stay away as when I went there the guy didn't want to be bothered with me trying a few different watches. read more

Great price on my new Omega DSOTM Speedmaster. Fast shipping, excellent customer service. Would buy from Chronostore again.

I came in to inquire about a TAG Heuer for my boyfriend and was quickly greeted and met with a smile. Everyone took their time with me , although it can get busy at times I always had someone who took over my transaction. I left the store with a good deal and they serviced my watch few months after and was perfect customer service. Thank you ! read more

I am thrilled with the Michele watch I received. The watch is exactly as they described it and definitely authentic! I will definitely look to them to purchase my next watch. The price and customer service can't be beat! Thanks Chronostore! read more

This was my 2nd time I purchased a timepiece from them and it was another absolutely awesome experience!!!! They gave me a great price and they did a little custom work for me and kept me up to date on the entire process. They sent me multiple pictures and shipped out the finished timepiece exactly the way I wanted to phoenix,Arizona. If your in the market i would definitely use them , sometimes it's not just about the price everybody can be competitive on that it's more about the customer service experience and they gained a customer for life. Thanks again Veronica,Albert and the entire team... read more

I urge you to think twice before you do business with Chronostore. I purchased a Rolex Oyster Perpetual Date watch from Chronostore through EBay. The watch was pre-owned. When I received it, I took it to my local jewellers and they advised the watch was in very poor condition with extensive water damage. I contacted Chronostore and was advised that they felt I had worn the watch (which is not correct) and they refused to give me a refund. They are extremely an aggressive and unprofessional company and I feel they have misrepresented the goods they were selling. Do not do business with this company. read more

I bought a used Michele watch from Chronostore on Ebay that started to give me some trouble around 4 months after my purchase. Alex, Michelle, and Nadia were so nice. They tried to fix the watch for free and when it still did not work well, they replaced it with a brand-new watch for an additional $50 to cover their cost. It was still a great deal and I am thrilled with my new watch! They are very honest and I would definitely shop there again! read more

BEWARE..... Do not do business with this store! We bought a new Baume & Mercier watch from them that cost $2,600 on May 26, 2014. It was sent back to them three times since the watch did not work properly from the beginning. It cost us $170 in shipping costs. Each time they returned it, they said they fixed this or that and now it is working. However, it continued to not work properly. At one time they said they even sent it to a Baume & Mercier repair center but would not give us paperwork. Baume & Mercier guarantees their work for one year. In another email they said they do all their repairs themselves! We got to the point we did not know what to believe. We now have sent the watch to the Baume & Mercier national repair center in Texas at our cost. Chronostore will not pay them to repair it claiming there is nothing wrong with the watch when they sent it back to us for the third time!! It clearly is not working properly. And.... they will not refund our money. I have documentation for all of the issues the watch was having and Chronostore's responses to them. In our conversations and emails with them, they state one thing one time regarding the work that was done, then another time their comments completely refute what they stated previously. These people are not to be trusted. If you have a problem with your merchandise, Chronostore's guarantee is not worth the paper it is written on. BEWARE....BEWARE...BEWARE... February 20, 2016....Got the watch back from the Baume & Mercier National Repair Center. They completely overhauled it at a cost of $475. It finally works perfectly now. Chronostore will not reimburse me for this cost still saying that there was nothing wrong with the watch!!!!! THEY ARE NOT TO BE TRUSTED. read more