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    Grand Central Watch

    4.3 (206 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 2 months ago

    Services - Grand Central Watch

    Jewelry cleaning

    Jewelry redesign

    Jewelry repair

    5 More Services

    Watch cleaning

    Watch overhaul

    Watch part repair

    Watch part replacement

    Watch seal testing

    Grand Central Watch Photos

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    Recommended Reviews - Grand Central Watch

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    Omega Seamaster Professional

    I had an amazing experience purchasing my first luxury watch at Grand Central Watch. Steve Crystal and the rest of the staff made the process a pleasure. When I needed my watch sized, they kindly invited me into their immaculate workshop, where licensed professionals meticulously repaired various luxury watches--it felt like stepping into a biolab. Overall, I highly recommend Grand Central Watch to anyone looking to purchase or service a watch!

    Battery replacement

    Shocked and appalled. After faithfully using GCW for years despite their high prices, I brought in a Rado watch I've owned for about 30 years. They had just replaced the battery two months prior (see attached image) and, shortly thereafter, it stopped working. They kept it for 2 days, then informed me the battery is good but the watch would need a "complete overhaul" for a cost of $750 (see attached image). I told them I'd think about it and picked up my watch. I decided to get a second opinion. After reading positive reviews about them, I took the watch into Daniele Watchmaker in Greenwich. In literally less than one minute, Daniele came back with a fully functioning watch; the battery had not been installed properly, and simply needed to be re-seated. No charge. Now the watch I've had for so many years is fully functioning. What's troubling is that (1) GCW replaced the battery improperly, then (2) confirmed that the battery was fine, and (3) tried to get me to pay $750 for a complete overhaul. All this for something that Daniele fixed in about 30 seconds. Needless to say, I've seen the last of GCW. And, fortunately, I've found an honest and excellent watch guy in Daniele!

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    4 years ago

    Excellent service, convenient location that is tucked away in a corner of Grand Central. Will definitely return.

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    Page 1 of 6

    Ask the Community - Grand Central Watch

    Review Highlights - Grand Central Watch

    Central Watch is a great little watch repair and band shop tucked into a passageway in Grand Central Terminal.

    Mentioned in 9 reviews

    Read more highlights

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    Midtown West

    Absolutely Amazing Experience here... Courteous, Friendly, Professional Service & they did a…read moreFantastic Job Fixing a broken, Family, Silver Cuff that I Cherish.. Thanks, Eric & Staff for a Rewarding Visit! How ALL Businesses should Operate!

    I cannot recommend enough that you stay away from this company and all of the other watch companies…read morethat Eric runs, including Chrono Nation. I brought in a watch to Eric, and awaited an estimate. When I came back to pick up the watch (deciding to instead have it serviced by another watchmaker), he claimed there was a misunderstanding, and that he serviced the watch anyway, so I paid for the service. Lo and behold, the watch was still having the same issues, and I questioned if he really serviced it or not. He yelled at me and told me it absolutely was, and that he can't make any watch run perfectly. I then brought the watch to another watchmaker, who said he was confident the watch had not been serviced--it was bone dry, clearly not lubricated, and he could see the specific gears that were grinding up against each other. When I brought this to Eric's attention, he yelled at me again, and said that other watchmakers aren't trustworthy because they're trying to steal his business. Eric is the type of proprietor who helps give the Diamond District its bad reputation. He is not a watchmaker, has no clue what he's talking about, and if you try to question him, he yells at you and tries to belittle you.

    Grand Central Watch - watches - Updated May 2026

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