1. Valz Palz Closet

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Tustin, CA

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Valz Palz Closet

5.0 (3 reviews)
Closed • 11:00 am - 7:00 pm

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Nordstrom Rack

Nordstrom Rack

2.7(142 reviews)
2.1 mi
•$$

It finally opened! Given how it's still new, it was pretty organized. Am I going cray or is the…read morequality of clothing and design going downhill? Not just at NR, but all over? Sheesh!

After more than 20 years as a loyal Nordstrom customer, this was by far the worst customer service…read moreexperience I have ever had. I visited Nordstrom Rack Store #0168 in Tustin to correct a return error that originated with the store. Nordstrom Customer Service had already researched the transaction, confirmed the discrepancy, and instructed me to return to the store so it could be corrected. Instead of receiving help, I was questioned as though I had committed a crime. I was asked irrelevant questions, repeatedly insinuated to have switched merchandise, and treated with suspicion despite providing receipts, transaction details, and documentation supporting my claim. The entire interaction took place in front of other customers, leaving me feeling publicly humiliated and racially profiled while simply trying to resolve a mistake that was not mine. When I asked to speak with a manager, I was told to come back another day. I was never given a manager's name or corporate contact information and was ultimately told to leave the store without any attempt to resolve the issue. No customer should be treated this way. I sincerely hope Nordstrom Corporate investigates this location and ensures that other customers are treated with the professionalism, dignity, and respect that have always made Nordstrom stand out.

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Valz Palz Closet - thrift_stores - Updated October 2026

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