I recently had their services to ship my household items from San Diego CA to Michigan. Valet Movers did a great job right from initial quote, visual quote, scheduled pick-up and final delivery. Their staff was professional and courteous! Although the distance was over 2000 miles, they delivered my items in 3 weeks. Good service and nice people. read more

AVOID AT ALL COST!!! To avoid an endless report of the details, on TWO separate moves, our boxes were mishandled, "Fragile" warnings summarily ignored, fruniture improperly re-assembled, furniture damaged and boxes placed in our new home in a careless, disorganized manner. They REFUSED TO REASEMBLE furniture at the new location that was supposed to be done by them, & walked away from assembling a bed frame because they simply couldn't figure out how to do it (AND brok off two wheels). We were never provided with a final billing statement, as the driver rushed off without leaving that for us. Worst of all, they took it upon themselves to make an unauthorized charge to our American Express card of over $2,000 for the inadequate services without even asking our permission after they dug out our card number from an early one-time authorized charge. The credit card company was VERY unhappy with this action taken by them. They seem nice up front, but upon delivery, the independant movers treat you like crap. A V O I D !!!!!! read more

Just as a update, last spring I received one to two phone messages a week, for about a month or two, asking if Valet Movers could do anything to essentially make me happy after such a bad experience. I sent them an email explaining that my review was fair and accurate for what my experience was. However, I did have to move my stuff back unexpectedly and, if they could match the quote I received from a reputable national mover, I'd be happy to give them another try and amend my review after the experience. However, I never heard back from them, so went with with Mayflower and had a great experience. I always try to support local businesses first, but after this, I'll only use national movers. read more

Do NOT, under ANY circumstances, use Valet Movers. They deserve less than one star. I have never been so utterly appalled by the lack of professionalism with a company. I researched several different moving companies for my cross-country move. I had each company come and do an in-home estimate so that I could work with binding quotes and make an economical decision. Not only was my in-home estimate FAR from what I ended up paying, but every question I asked along the way was answered with complete lies and false pretenses. My items showed up 3 WEEKS late after changing hands numerous times as they traveled across the country, arriving poorly handled and with a number of additional fees, that had been previously discussed as non-applicable. I could rant for days about this company. Yet, words cannot begin to describe my raging dissatisfaction. PLEASE, for the sake of your sanity, LOOK ELSEWHERE for a moving service. read more

I rarely write bad reviews, but this company really astounded me with their lack of professionalism and customer service. I've worked in the service industry and I know how it is, but I will only take so much abuse. I was flat out lied to about pick up time, deliver time...and then yelled at when I (nicely) asked to clarify the timing. here's the deets: I've never hired a moving company before and yes, I was shooting for a cheaper move, and yes, you get what you pay for...but they don't have to be such d*cks about it! I called Valet for my move from San Diego to Washington DC. First red flag, they called the day before the scheduled pick up time and asked if they could change the move. As I had previously explained I would only be in town for a few days. So then move day comes, we are scheduled for an 8 am pick up. When the guys were not 1, not 2, but 3 hours late, i called the office to check - worried that they were not coming. Rudely "Oh yeah they are on the way now"....after hours more waiting, called again "oh they are coming down from LA they'll be there" ... finally at almost 5 pm they show up. Obviously we were never scheduled to be 8 am (first!) pick up, if they didn't come until 5pm. Then they drop the bomb: you're stuff will get there in 3-4 weeks. What? I was told it would be 2 weeks. "The person who told you that has been fired, so it's not my fault, there's nothing I can do about it". That helps me how? The office staff was incredibly rude, accusatory even. I would not be that mad about all the mis timing and mis leadings if they would have just apologized, instead of yelling at me as if it is my fault they can't do their job. When my stuff finally DID arrive (2 weeks later than I was told), the movers didn't show up so I moved ALL the boxes myself, the truck driver helped me move 3 pieces of large furniture. Then he said "I won't charge you for the stairs". Oh, you mean because I walked up all of them with my stuff with almost no help? Gee, thanks for the discount. Yep, I got to pay for these no show movers. Only reason they get 2 stars instead of one? The guys who actually came and picked up my stuff (despite the miscommunication of 8 hours by the office staff) were incredibly nice and helpful. 5 stars for them! If I could rate the guys that moved me separately from the Valet Movers office team, the rating would be much higher. read more

I received several call from them to change my review. I told I'm not going to change it because I did received a bad service from them very long back. Today got an threatening message for legal actions because my last update says they lost my TV and it is a false information. OK I am lazy and I'm not a very active person in yelp and I got lot of other works to do. Anyways I am here (again after 1.5 years) to update my review. I don't want any trouble with my stale updates. Here goes my updated review: Yes I did received a TV after 2 months of my claims and several multiple calls. I didn't received my one month old Vizio TV instead I got an old Orion TV. I could have called them and said "hey this is not my TV. Can I get my Vizio back?". But I don't want that process go for another two months. Instead I was happy with what I got. read more

HORRIBLE COMPANY. AVOID AT ALL COSTS. My girlfriend and I decided to use valet movers as the moving company to move her goods from San Diego, California to Panama City, Florida. As usual, the initial interaction with the company was cordial. They asked for a first date that they could move the goods into the new home, which ended up being a week and a half after pick up. Then the avalanche started. First, their misleading information was that the day we gave was the FIRST day they would come and deliver goods. So I took off work and we called over 6 times and those calls were fielded by Spencer and Tyler. Both gave us roundabout answers, however after the final seventh call Spencer informed us the goods haven't left San Diego. That wouldn't have been that bad until the next day she received an email, stating for my girlfriend, to stop calling and only contact them via email. This is only beginning with our experience. There is a refund policy as well that they didn't honor. They're suppose to refund $25 a day after 21 days of the first day they can deliver goods. They exceeded this timeline and never returned a call or refunded us what we deserved for their delay in shipment. Needless to say 2 months later the move was finally completed. Not only did they not allow for my girlfriend to chose the method of reimbursement in case items were damaged, they were deceitful and had only their own interests at stake. read more

I shipped furniture and an expensive painting on August 27. The expensive painting never got to its destination. I filed a complaint with Better Business Bureau and the company who wouldn't return calls prior, assured me they were working hard to find my painting. It is now a month later and they can't remember who I am or why I've called for my weekly phone calls ( to the same person) to see if they have located the picture. Here is a typical response. " We think we know where it is, another vault that had things picked up the same day as yours. We have to wait two days to open it". Then it's, " no we haven't opened it, it will be another week." Then another week and another. They found my picture today October 12 th! Finally opened other vault! read more

Since this was the fifth time moving in as many years, I decided that I was NOT going to do so by myself and I had used up all of my Friend's help me move tickets. I was referred by a friend of mine to contact Molly at Valet Movers. Boy was I glad that I did. From the initial phone call to the end of the move, I never thought that it would be such a breeze. Without going into too much detail, Molly made sure everything was set up prior to my move date and had an estimate for me which seemed very fair. Come move day, the movers were actually early and got right to work. My wife and I didn't lift a finger and were basically told by the crew "We got this". I'd like to thank Molly and the people at Valet Movers for making this move (hopefully my last) the easiest ever. read more

Total cost of this move was reasonable but what a hassle. I did not realize they would charge $45.00 per piece of glass to "pack", they did not want to disassemble my bed platform because they did not want to reassemble it at my new place, "I'm on the clock". (why on earth did the guy only have a hand held screwdriver and not a drill?), the movers were annoyed the whole time and kept telling me they did not think they would be able to move a couch upstairs (turned out it went up easily on the first attempt). The truck was not big enough and several things were NOT moved as a result. They did not pay attention to what was written on boxes and things ended up in the wrong places. End result, I still have a few things to disassemble and move myself. I would highly recommend using a DIFFERENT moving company. read more

Typing this as they are packing, the fact I feel totally comfortable with them wrapping the antique vases and packaging my entire professional library without watching them should tell you a lot. As a military family, we have used a lot of moving services from do it yourself to full-service pack and move. From the first conversation, Tyler at Valet movers made this the easy choice. Up front, no nonsense pricing with easy to understand parameters. No extra weight charges for my books. Reasonable delivery scheduling. The movers in site this morning are friendly, professional, fast, and considerate. They called before arrival and again when they parked. They were perfectly on time. My suggestion: Call Valet Movers. I know I will again. I'll update with pictures of the fragile vases and heavy equipment they moved as soon as it's delivered! Did I mention that they didn't spam me with offers and phone calls after the first contact, and I only gave them 24 hours notice of the pickup? Seriously. Don't take your stress out on your movers - let them take the stress off you. :D read more

ZERO stars. I've never taken the time to write a negative review. As a naturally optimistic person, I'm very understanding and forgiving. It takes a LOT to disappoint me. With that said, this company has been the single worst establishment I've ever had the displeasure of doing "business" with. Do not waste your time, money, energy or belongings with this company, as they are thieves. Our belongings were literally stolen, and it's been an absolute nightmare trying to get them back. In July 2017, my husband and I moved from San Diego (Oceanside) California to New Orleans Louisiana. We packed our stuff and had it picked up by valet movers on June 23rd, 2016, with an expected delivery date of 7/12/17. We had our delivery date set as 7/12 , so it would not arrive in New Orleans before we did. We arrive in New Orleans with nothing but a suitcase containing clothing & toiletries, as all of our stuff is being moved via Valet Movers. By the time we arrived in New Orleans, we had been living out of a suitcase for 3 weeks. We expected our stuff on delivery date 7/12/17. On 7/11 we called, to find out our stuff was at a warehouse in California! Upon reading the fine print, apparently that was the "First available delivery date", and we could expect our stuff 3 weeks after said delivery date. We both moved to here with jobs, and I had purposely taken time off work on 7/12, to be there to greet the movers and get unpacked. Fast forward nearly 3 weeks later, and we finally received our stuff on July 21st. A mover named YoYo had called me on July 20th and said he'd be here first thing in the morning. I texted "Can you be here by 8am tomorrow?" YoYo said "Ok no problem" (direct quote). We live in a busy luxury condo, and have to reserve the freight zone/loading dock outside and the freight elevator inside to accommodate movers. I reserved our freight zone outside and freight elevator from 8-10am, figuring 2 hours would be plenty of time to unload. The morning of July 21st, I texted YoYo at 7am, saying "We scheduled for 8? I have the freight elevator and loading dock reserved from 8-10am" ... 8am rolls around... No sign of them or word from them. At 8:42am I texted him "Are you close? We only have the elevator until 10"(There was someone else who had reserved at 10am, to move in for the remainder of the day, and I had work at 11am)...No word from them. At this point I'm frustrated and our building seems frustrated with me as well. I'm trying to be a responsible tenant & really don't want to upset our new landlords. At 11am, I receive a phone call that they're on their way and his phone had broken.. How convenient. At this point, our window of reserving the freight elevator and loading dock has lapsed... We ended up getting our stuff moved in, after negotiating with our new landlords and apologizing on behalf of the movers who missed their appointment. My husband had to rush home from his new job to help them (yes, help them) move our stuff in. We were a bit hurried, as we were both on the clock, & the movers were 3 hours (and 2 weeks!) late. The evening of 7/21, while unpacking, we realized a huge wardrobe box was missing. The wardrobe box contained EVERY piece of my husbands clothing. His sweaters, suits, slacks, business attire, and a few pieces of my clothing. We had stuffed that box to the brim. We also realized we had a box that does not belong to us, full of a breathing apparatus/medical equipment. I texted YoYo, asking if he had the box remaining on the truck-- no response. His "read receipts" are on, so I can see he read the message on 7/21. My husband called YoYo, and he said he didn't have the box.. We believe Valet Movers simply hires contractors to drive and move the shipments- so we contacted Valet Movers to speak with our contact, Tyler. We made Tyler aware of our missing box, as well as the box we have that is NOT ours. We'd like to return this item to it's rightful owner. At first, Tyler seemed to be slightly interested in helping. We figured maybe the boxes got mixed up, and perhaps someone else has our box- considering mixups can clearly happen (obviously). Tyler said he'd check with the customers to see if anyone else had our stuff. I had to follow up personally 5 times (not once did they email me first), asking for a status update & if they've had any luck locating our items. Tyler ended up saying we're basically out of luck, and to file a claim. We filed a claim w/ their company, Anthem Claims, which had to be mailed in. We mailed the claim in on August 8th, w/ a detailed description of the entire incidence, inventory number of the item missing, etc. On August 28th, we received an email from Anthem Claims asking for a photo of the damage. Obviously they did not read our claim, because we do not have anything to take a photo of! It's been frustrating, as we're getting passed around, with no one wanting to help us. Our next step is legal action. read more

As a business professional, I understand the importance of great customer service, in order to continue in business. Unfortunately, our experience thus far with Valet Movers has been very unpleasant. Having to deal with extremely unprofessional employees, all I would like to do at this point is speak with the owner Yossi H to get some clarity about my belongings, before I leave a bad review detailing my entire experience. I am leaving a one star rating hopping I can get him to speak with me. read more

Valet Movers deserves a ZERO rating. Under no circumstance should you consider hiring this company. Valet Movers misrepresented the services rendered and the agreed-upon delivery date of the move. Their disregard for the truth cost us hundreds of dollars in extra fees, revised plans and lost work time. After waiting for two weeks with no word on the whereabouts of our property, which was being moved from San Diego to Boston, we received a phone call from Valet Mover's trucking company at 5:00 PM EST stating that our daughter's belongings would be delivered to her apartment the next morning and that a special shuttle service (and the additional charge of $300 cash) would be necessary. We fervently disputed this, but we were given this choice by Alex, the manager at the trucking company: "You can either pay the $300 or you can come to NJ and pick up the belongings. You must tell me right now because if you don't want to pay, I will tell my men to stop loading the shuttle." Because we had no realistic choice, we had to pay the $300 to receive her belongings. This is extortion under any other name. This company holds your property hostage and then claims that we are wrong and they are right. On top of all of this, the shipping boxes were mangled and we were quite alarmed that many of our belongings were missing and/or damaged. But the driver dumped and ran. We believe that Valet Movers violated the spirit of the agreement that they signed. They were fully aware of our expectations, they gladly took our payment, and then they blithely ignored nearly every promise they made. They are the worst of the worst. read more

Valet movers have been a pleasure to work with so far. They just came to pick up my things today. Im headed to Florida from San Diego and I wanted to use local movers. I am very happy with my choice so far. They have kept to their word and took tremendous care of my things today when loading. Im hoping for a smooth and carefree delivery process. Thanks to Spencer, Tyler, Joe and the other two delivery guys who have helped make this move happen for me on such short notice. read more

DO NOT HIRE THIS COMPANY!!!!! Valet Movers is an unethical shoddy scam company. It is not a professional moving company and should be fined and put out of business. This company does not properly communicate with their movers or customers, and will not return customer calls. If your belongings are stored, you will not know where. You will wonder if these people disappeared and if you'll ever see your things again. They have preconceived deceptive ploys used to intimidate and gouge extra money from unsuspected customers. They do not own their own trucks - they lease Enterprise trucks. Here is my experience: I had already booked my interstate move with another company when a customer service representative from Valet Movers contacted me with a flat rate offer that was less than the former company. The rep came to my home and took a visual inventory and a move date was scheduled. The agreement was a fixed flat rate, exclusive use of the moving truck, along with three (3) movers. An agreement was emailed to me, however, when I went to print out a copy, the link was removed, as if to hide my contract. As the move date got closer, I expected a call from this company to confirm the time movers would arrive - a courtesy most professional companies will do. No call came. I called them. No response. So on the day of the scheduled move, I got up early wondering if they were going to show up. Still no call. I called and left a message stating that if they did not arrive by 9:00 a.m., the move was off. Five or ten minutes later, the rep called confirming the drivers were on their way. When they arrived, there were only two (2) movers. Later in the afternoon, one of the movers told me they could not load anymore items onto the truck due to the possibility of a fine for exceeding the "weight limit". (There was nothing in the contract that referenced a weight limit.) So the movers left, leaving behind 1/3 of my household items. I tried calling the company to ask what to do, but could not get a hold of anyone and no one ever called back. I was in limbo at that point, needless to say quite distraught as to what to do about the remainder of my items. I was not given a confirmed delivery time or date for the partial load. Then two days later, I received a "text" from the movers at 10:00 am. It read they would be arriving and delivering in about 1/2 hour. I had no time to arrange for anyone to be at the residence which was 200 miles away. I called the mover and they rudely put me on the spot by saying they would "have to pull off the road" until I decided what "I was going to do" - as if I created the problem! It was obviously a set up to try and extract more money from me. So after haggling and refusing to pay these people an additional dime, they agreed to continue on and said they would wait for me if I would drive out (200 miles) to let them in to deliver. That was a very rude and unnecessary inconvenience, as I had to jump back into the car and drive back from where I came from to be there the following day when another mover was scheduled to come pick up the rest of my things left behind the first time. After the second pickup, I waited over a week to get the rest of my stuff, and many items were missing or broken. I also noticed my things had been transferred onto a different truck than the original one. Items were thrown in like junk. Then to my dismay, approximately a week later, I was contacted by a person who worked in a building adjacent to where this Valet Movers company was in El Cajon. She told me she had found a piece of paper blowing around in the parking lot with my confidential information, website information and passwords that anyone could have easily gotten access to. Luckily this person was kind enough to contact me. The obvious conclusion is that this paper had blown out of the truck when my belongings were transferred from one truck to the other. Do yourself a favor and believe the negative comments people have publicly written on this site and others. The puffed up reviews I'd take with a grain of salt. read more

If I could give this company ZERO STARS I would. Our items arrived showing a complete lack of care- boxes smashed and ripped up. The icing on the cake: they FOLDED OUR TEMPURPEDIC MATTRESS IN HALF and duct taped it that way. I called the company and was asked, "Well, did you tell the movers NOT to fold it in half upon pick up?" Um... No, I guess I just assumed he would know that YOU CAN'T FOLD A MATTRESS IN HALF WITHOUT RUINING IT. Our entire experience with this company has felt like we were nickel and dimed from start to finish. I have to laugh when I think back to the sales person telling me to make sure to go with a reputable company when getting other quotes. We were just informed that they will pay .60 per pound for damaged items. So we will get a whopping $60 to replace our damaged $2000 mattress. WTF! read more

WARNING do not use. THEFT by contractors. No office just a PO box, They do not own their own trucks. They hire outside contractors to drive. First, when your crew came to load us onto the moving truck, they ended up putting items on their truck that were against a wall in our home that I showed the head guy that these were all items NOT to put on the rented truck, that we were taking them ourselves - because these were valuable and precious to us. These consisted of: boxes of liquor, including an extremely expensive box of Louis XIII cognac. Also it's strange that 2 large boxes of valuable electronics never made it. 3/4 of the way through your crew's loading our items, we realized our 3 boxes of expensive liquor, which we indicated WE would take with us, in our car, were gone - supposedly "already on the truck" and too small and too late to find them to take off truck. We even said you are not able by law to take liquor on the truck. They just winked and shrugged. The head guy said too that they had already put them the truck already and couldn't be taken off, it was too difficult. At that point we had no choice but to trust your crew that they would arrive to us safely. Which they didn't. Those liquor boxes never made it to our new home. Bear in mind, to repeat, we designated those liquor boxes to NOT go on the rented moving truck - but your employees said they put them on there. And now they are nowhere to be found. They were not even listed on the pickup order. When we demanded an answer they just said just sign, we have to go, this is my FIRST time we are both working for Valet and have never filled in the agreements before. When we acquired counsel, they stated that the filled in agreements were illegible . Secondly, at the end of loading up their truck, the head moving guy said we had something like 45 EXTRA boxes more than what my wife and I hadn't accounted for! We were astounded and confused, plus the writing on his paperwork listing all items was pretty much illegible so one couldn't coordinate what he with what he was telling us about all of these "extra boxes". At that point, the head Valet mover guy admitted he was "new" and had just started and wasn't sure how "this all works". Unbelievable. Even the different unloading/mover guys (contractors, not employees) that actually delivered the items to us, and unloaded them, couldn't make any sense of the packing list that Valet Movers' guy wrote. They also literally said it was the worst inventory move list they had EVER seen as it was mostly illegible. We called Valet as soon as we began a thorough unpacking, noting what was missing and have been calling Valet weekly EVER since, only to be told "we are still looking" and when they find them they would call. A employee Ria, stated that if we wanted to come to San Diego to check the warehouse ourselves, she would schedule it. I went only to find a PO Box. I even left messages Joe, (owner) to please call me regarding this matter -- and NEVER even got a phone call from you. Rachel has never returned calls again after our initial calls. It is very apparent that if these items went to the wrong client, they would have been reported. At this point we see this situation as a theft, especially the liquor boxes -- which are extremely valuable and were only in their liquor "gift box" not packed in a moving box. read more

BEWARE! They showed up 6 hours early and we weren't ready! Rushed to pack! They ended up losing several boxes. Strung us along saying they would look for them. Sent us a box that wasn't even our stuff. Spent hours determining what was missing and the value. Offered a settlement of $49 for the over $2000 worth of stuff. DO NOT USE THESE GUYS! You'll be sorry! read more

I have never in my life felt so used, abused, and disrespected than after using Valet Movers. This has got to be one of the WORST moving companies out there. I decided to read the Yelp reviews after my move and I am not shocked one bit that everyone gave them such bad reviews. First of all, their sales representative, Rachel, told us over the phone that our things would arrive 5-10 days after pick up. While the movers were packing up our things, the main guy even said "it could be there in as soon as 3 days". We were completely misled the entire time and our things didn't leave SD for 9 days!!!! While we were waiting we ended up spending $1400 on hotel bills. We didn't receive our things for 15 more days! Then the worst part happened, we actually received our stuff..... or the pieces. EVERY SINGLE PIECE OF OUR FURNITURE WAS SCRATCHED, SCRAPPED, AND BROKEN..... completely ruined. (including but not limited to our coffee table, two dressers, a book shelf, our tv entertainment center, and a stand alone speaker). They not only ruined our furniture, but almost all of our belongings. All of my shoes were shoved into one another (to save space), and therefore stretched and ripped. We had countless broken plates and dining utensils. Our toothbrush and mouth products were put in the same box (and right next to) the toilet brush. Most of our picture frames were smashed. They even mashed up our christmas wrapping paper so that it would fit in a small size box (what would be the point of packing christmas paper if you are just going to ruin it). And to top it all off they STOLE my brand new $400 Dyson vacuum that had never been used (a christmas present from my dad). I wrote a three page email describing how upset and disgusted I am with this company and no one has even responded back. I don't expect to be reimbursed by Valet because they are one of the worst companies I have ever worked with. I will for sure be filling a complaint with the BBB and will must liking be filling a law suit with the small claims court (if I am not reimbursed). If you are thinking of using this company please send me a message on my yelp account and I will personally describe to you how horrible they are. DON'T MAKE THE SAME MISTAKE I DID!! read more

This company has some great reviews with BBB but am not so fortunate to receive their great service as claim. Valet Movers picked up our items on 3 June 2013 from San Diego, shipment was to South Carolina but till now we have not even received a call or an email to tell us when we will received our items. Every time we call them, they would give us all types of excuses and say it will be ship to us the following week and would call us to inform us on the drivers number. So far we have received no emails or calls of such. My husband and I have nothing in our current house at all, we had to spent extra money buying everything again. Avoid this company if you can. read more

DO NOT USE THIS COMPANY IF YOU VALUE YOUR ITEMS!!! Many items damaged during the move, then more items broken as they unpacked, several days later than scheduled. Company does not stand behind their work. Unpackers said they had never seen items packed so carelessly, hence the reason so many items were damaged/broken. Company offered minimal amount to cover over $6000.00 in damages and then NEVER sent the check to me. read more

Just helped a friend move down to San Diego and she used these movers... They were great. On time and friendly. The guys were quick and extra helpful when they saw it was just us two girls trying to move her apartment. Would totally recommend them for local and statewide moves. read more

One star only becuase I have to. First of all. I was guaranteed by spencer my stuff would be delivered the day I wanted becuase they were picking it up so early. When I contacted spencer or attempted to before I left for my new city I then found out that the date of promise was just a starting point for them. They also notified me the final cost would be more. So now a month later I was told they were delivering my things only to find out they are bringing it in a huge semi thats not going to fit in my place so an extra 400 bucks is needed for a small truck. At this point I feel I should charge them for things I've had to replace in a month, for time, lost wages and for dealing with them period. Reading the reviews I expect broken, missing and overall nightmares to continue when dealing with this company. Also they hung up on me when I was being transferred to the "manager" Tyler...that aparently is not the manager. He was rude and inconsiderate. He yelled at me so loud over the phone, he cursed and was just an over all nightmare Im considering what my options are legally. Verbal contracts are binding in California. Spencer and I had a verbal agreement. They get you to sign another agreement while they are packing you up and they dont work the price or contract out until the truck is almost fully loaded and then they hit you with the boom while you have no choice. They do that so you dont read what ur signing. Plus their promise while they get your business is that the price and contracts are all signed before the work begins so you can change ur mind. Plus they say They provide you with driver info...nope....didnt do that either. They have so many different tricks becuase they know your going to be moving like in my case across country so your distracted and vulnerable. I was told a delivery time and date. The driver was surprised it was an apartment building and was going to charge me more for what they call a "shuttle" which is a fancy vague term for smaller truck. They are smart for screwing people over how they do. They use vague, industry terms that unless your a professional mover you just believe all of the fluffy stuff Spencer tells you. He was a great guy til he had my money. Oh and also I was told that even though the driver canceled on me last minute that I would be responsible for storage fees if I dont make it to their next time. Becuase im not holding up my end of the deal. RIDICULOUS!!!! This whole company is a joke. A clever one I will give them that. But unless you want your things held hostage and in shambles and hey u want to meet spencer and tyler then by all means stay away from this company. I will say this the two gentlemen that delivered my things turned out to be very pleasant. I apologize to them for being such an unpleasant person to them and they did to me as well. They were very professional and took care of my things like their own and I have to say they made up for the whole experience. Im going to save their number for my next move! read more

I used valet movers when moving across country. They were (as previously mentioned) reasonably priced. They were swift to pick up as scheduled. All my items were transported in fine condition. I didn't move anything that was too highly valued other than some furniture. It did take a while for the stuff to get to the final location, but everything was received in perfect condition. The staff was very friendly and courteous. Actually came in under the quote they provided and did a generally good job. read more

Packing up and Moving a 5,000 square foot home from San Diego to Las Vegas is no easy task. I was going to do it myself but after my coworker told me about Valet Movers I decided to go ahead and get a quote. (Plus I was curious how much it would cost). Long story short I decided to give them a chance and boy was I happy I did! From the girls in the office to the guys that delivered my furniture it was a very pleasant experience. They packed, unpacked, disassembled and reassembled all of my furniture and I didn't have to do a thing! I usually do not pass out 5 star reviews but this company deserves it J Thanks again for an awesome moving experience! read more

Valet movers did an amazing job with my move! The team of three arrived on time and were extremely friendly and efficient. I hadn't finished my packing yet so they advised me on the best way to wrap up my breakables and assisted in the packing process. I didn't have enough boxes so they provided whatever I needed. I was putting all my things in a tool shed that was down a slight hill. The team was not fazed by the challenge and quickly unloaded all my items. I unfortunately miscalculated the amount of items I had vs the size of the shed, but the movers did everything in their power to make it work, packing the boxes all the way to the ceiling! When there was one mattress left out after the shed was completely packed, the gave it one last try and made it fit! I spent about 6 hours with these guys and ended up semi enjoining myself because of their company. NOBODY enjoys moving but Valet Movers made my experience smooth and easy. I will be calling them again for the next move! read more

I recently used Valet Movers to move my household goods across country. As far as customer service went, they were VERY accommodating given my situation, and Rhia (my rep) was very personable and followed up with me from the time I got my quote to the time my goods were shipped. They had reasonable prices and they were flexible with my schedule. Kudos!! read more

This company holding my belongings hostage it has been six months and they will not return my calls and I have no idea what condition or where my belongings are. They seem to answer every positive review but say nothing about these negative reviews. It seems we have to sue them to get her belongings back I noticed now that their business is closing. Now what do I do? Where do I get my items now they won't answer my phone calls I'm going to send a registered letter and then have to get a lawyer. Do not do not whatever you do use these people!!! read more

My experience with valet movers was very positive one. I had to move out in a short notice, and called few friends for recommendations and one of my girlfriend, from San Diego, Cherie, gave me the number of Valet movers. From the first conversation I knew that this is a very experience group. Although it was not cheap , but it was worth it. They had to pack all the house completely. I have glass collection and it was moved very carefully and they were able to accommodate my time crunch. I will definitely recommend this company at any time Thank you guys. read more

It appears that yelp did not post my review so I am updating. Yossi and the entire Valet Movers team have been very understanding as my moving situation changed. They worked with me and offered suggestions to help that only professionals know. My belongings arrived in excellent and safe condition. Much appreciated. read more

This was my first experience with Valet Movers. I did a local move with houses only 5 miles apart on Sept. 19, 2015. Spencer, my Valet Movers office contact, was very kind & courteous on the phone. I paid for 4 movers for a 4 hr. time frame to move the big heavy items. They brought a nice moving truck as well. For the packing & loading part, 4 guys showed up & packed & loaded our heavy items with no issues. They did a really nice job wrapping our furniture & big items. When they arrived to unload, 1 of the 4 workers decided to leave, leaving me with 3 guys to unload the items. After explaining this situation to Spencer back at the main office, Valet Movers reimbursed me for the one worker leaving half way through the job. So that was good even though it took multiple phone calls to Spencer to finally receive my check. So while they were unloading our items, I got the "I need to show you something" from the lead worker. He said there was a minor accident unloading something from the truck. When I went outside, one of our mirror backed curio cabinets had the large mirror broken & the mirror was all over the road. None of the workers volunteered to help pick up the glass. So after discussing this "minor" accident, which I said was NOT a minor accident, I decided to take matters into my own hands & clean up the glass from the road (while they watched & continued unloading our items). Other than the 1 worker leaving & the curio cabinet being damaged, the move went pretty well. After being in contact with Spencer multiple times, I am finally ready to deliver my curio cabinet to be repaired this week (took around 3 months after I opened the claim). I will say the claims company that Valet Movers uses (Anthem Claim Management LLC) are not the greatest, most responsive or nicest people on the phone but they eventually take care of your claim. Our move was on Sept. 19, 2015 & I am just finishing up with this claim. So all in all, Valet Movers did a fairly nice & professional job moving our big items. For the curio cabinet claim, Valet Movers is paying more than the difference of what Anthem Claim Management paid me but to be honest Anthem paid me actually what I signed up for in my initial contract. So read your contract carefully & I would opt for more than the basic insurance, which in my case was a replacement value of $0.60/pound for damaged items. In my case of the curio cabinet, Anthem would only pay me $45 & the repair estimate was $118. When I contacted Spencer about this they ended up sending me a check for more than the difference. I can't imagine nowadays too many companies would do that. Thank you Spencer at Valet Movers. So after this big write up on Yelp, you may ask yourself, would this person use Valet Movers again and I would say yes I would. read more

SCARY.....I am surprised we made it through this. My Wife was so uncomfortable with the mover that were sent. He kept asking for her number. Several things were damaged or missing. At the end I found out they double charged my credit card. Over all this was so scary to have these people in my home. read more

Valet moved us from San Diego to Washington, including 5 months of storage in between. Everything went very smoothly for us, though I'll admit there was a bit of a communication lapse toward the end when we were waiting for our truck to arrive. In the end the truck arrived about a week later than we'd hoped, not really that big of a deal in hindsight because it was Thanksgiving week, but everything was there and in fine condition (one speaker damaged). I see a lot of negative reviews that seem mostly to complain about the lack of communication. I think the trick is you just need to keep on top of it. Call them frequently, pin them down. In all I'd recommend Valet. read more

Maybe they are ok if you are moving in and around SD. But for moving jobs taking you outside of SD or the SoCal area I would definitely not recommend Valet Movers. After moving out of SD we had a first possible date of delivery set for Aug. 15 and our stuff still hasn't arrived (note: it is now Sept. 12)! There is nothing like camping out in your barren apartment waiting for all of your stuff to arrive -- for a month! To make matters worse, while their service staff was exceptionally accommodating before signing on the dotted line, afterward when we had the gumption to call and ask about our stuff (possible dates of delivery, etc.) we were just blown off. No one could give us any idea when our stuff would leave and no one knew when it would arrive. Any request to talk to someone who might be slightly more in the know was rejected out of hand. The whole process has been extremely frustrating and has not been made any easier by anyone at Valet Movers. There is no way I would recommend that anyone use them for their move. After this experience, I am just wondering what I will find when we open the trailer to see what stuff actually made it to our new place in one piece. read more

Valet Movers is the best !! This company move from pacific beach to ocean beach very carefully ! It was fast, cheap and no worries at all! Abraham Rene and Adam was the crew and they was super professional,I totally recommend Valet Movers for anyone who needs a trustworthy movers and good price !! Thank you valet movers for great service. read more

I used Valet Movers at the end of last year. The office staff that I worked with was very friendly and generally helpful at first. However, the rest of the experience left a very rotten taste. First, I was told I would get one flight of stairs free. I explained that I was on the second floor and I explained the general layout. I was told that it wouldn't be a problem. On pickup day, I was charged for this. The crew told me that I could call the office and work it out with them. However, I had to sign agreeing to the terms. And of course the office would not reply regarding the stairs. Second. While coordinating the move, I was quoted a price to move from San Diego to Hermiston, OR. AFTER I scheduled the move, I was notified that they couldn't deliver to Hermiston as is was too far away from I5. I had to deliver to my hometown, Centralia, WA and then rent a truck from there. Third. The office and I agreed on an inventory. I had only 3 items. One was an IKEA dresser. The office recommended packing the dresser with non-breakable items. They said the crew would be able to move it without the dresser falling apart. Luckily, they were. But the crew seemed offended at the fact that I only had three items. They also didn't want to take the dresser at first. There seemed to be no communication between the office and the crew. Lastly. I didn't experience the delivery first hand. My dad accepted the delivery. He told me they didn't treat him right. He said that they called him from Tacoma asking why we didn't tell him to get off at an exit about 40 miles back. I guess a simple address isn't enough for an experienced truck driver huh? He had other gripes about how he was treated. 2 stars because I got my stuff from point A to B. But I should've went with the company with the higher quote. It would've saved me in the long run... read more

I had a wonderful experience with Valet Movers! From the girls in the office to the movers on move day. Everyone was so hapoy to help and patiently helped me to understand the process. I say patiently because I knew absolutely nothing about cubic feet! Rachel showed me how to calculate the cubic feet of my items and had me feeling like a pro by move day! On move day they showed up 15 minutes early and worked 7 straight hours with no break! The moving crew treated my items as if they were their own and I really appreciated that! Not only were the movers and customer service people wonderful but I also received my items all the way from San Diego to Kansas in just 4 days! I was impressed to say the least! I will definitely be referring all of my friends and family to them! Good luck to all with upcoming moves :) read more

Customer service was friendly and helpful. Movers showed up on time and were friendly and helpful. The moving supervisor showed up late, hard to understand, Rude. But the movers explained things and made up for the supervisors poor professionalism. Was informed moved should take 6 to 8 days, pending other shipments, weather, etc. After 2 weeks of playing phone tag with Spencer, he finally informed me of delivery drivers name and number. Call driver for an approximate delivery date, and it was the wrong driver. Called Spensor again, and no answer, no reply, no help. So 16 days after my shipment was picked up, the correct driver called me to let me know when the delivery would take place. Driver showed up on time, and were polite and professional, different company, not Valet Movers, unloaded and made sure I was happy. In conclussion, ok if you Really need movers. But not worth the headache. read more

Great service from beginning to end. First time using their service and I could not be happier. Both Allen and Ricardo were a lot of help; very professional, ethical and efficient. All my personal items were well taken care of. Answered all my questions, would definitely recommend them! read more