I am very confused by the good reviews here and would love to know what happened on the unlucky day I booked Green Movers for.
I had the WORST moving experience of my life with this company. The people they sent were NOT trained, professional movers at all. TLDR: showed up 4 hours late, damaged multiple pieces of furniture and my brand new floors, were extremely slow (7 hours for a 500sq ft 1 bedroom move 2 miles away), demanding, and inappropriate. Took a smoke break at least once every hour while on the clock. They broke my building's elevator, got stuck in it for 1 hour (charged me for the time). FINISHED at 2 O'CLOCK IN THE MORNING. Horrendous.
Upon booking, I was told they'd be out of my building no problem by 5pm, as that was an HOA rule. They were supposed to arrive between 1-3pm and when I hadn't heard anything by 2pm I called and was told they're still at least 2 hours away... 4pm rolls around.. nothing. I tried calling and got no response. At 4:45 a mover calls me, complaining that he got called in on his day off, and he's on his way. An HOUR later he shows up at 5:45pm, 45 minutes after they were supposed to have been out of my building. WHO wants to BEGIN a move at 5:45pm??
Covid/Omnicron was peaking and the movers showed up with no masks and refused to wear them after I asked. They claimed "breathing was hard" and they couldn't do the job in a mask. I moved the previous year during covid and my movers had no issue with masks, and were about 3x as fast.
I asked several times throughout the night as I was getting more and more uncomfortable. One of the movers, JB, would come extremely close to me, breathing and coughing in my face. I stayed in an N95 the entire time and was appalled they refused to do so.
The movers took about 10 smoke breaks throughout the night, on the clock. Maybe all the chain smoking is why "breathing is hard" in masks?!?!
I have a handmade, fragile piece of art that I explained over and over and over it was to be handled with care. Hours later, I was on my balcony looking down at the movers, wondering why they hadn't come back up, and they were taking a smoke break (one of MANY) and the piece of art was partly leaning against the truck in a super sloppy way. Seconds later, I watched it crash to the ground. Heartbreaking. They were not apologetic.
They left tons of pieces of furniture damaged, scratched the brand new floors in my new apartment, and were not at all apologetic. One of the movers claimed it was his "first day on the job" and was carrying my stuff around like it was garbage. These were NOT trained, professional movers at all. My outdoor daybed was less than a year old and is destroyed - every piece of it is beyond repair (photos attached).
The move took over 7 hours and ended at 2am. That is not an appropriate time to be moving things in a building where the walls are thin and apartments are close together. I moved from Los Angeles last year and it took 5 hours, including the 2 hour drive time. When the move finally ended and I had to sign paperwork, JB had a phone that apparently wasn't his, he couldn't get into, and we sat outside my building for 15 minutes while he tried to unlock this phone. He would not show me what exactly I was signing, stating he didn't know how to use the phone. I did not feel comfortable to argue, being alone with these creepy men at 2am outside my new residence.
They were holding the elevator in my move-out building and got it stuck. One of the movers got stuck in there, adding 45 minutes to the clock that I paid for. I lived in that building for a year and the elevator never had any issues. The technician who came out to fix it that night said it was because they were holding it open.
One of the movers (JB), twice came out of the bathroom with his pants completely unbuttoned, underwear very visible. This is extremely unprofessional and gross, and made me very uncomfortable as a solo woman with him and another man in my apartment. I was not comfortable being alone with them in the late hours of the night in my home but had no other choice.
I would never ever go near this company again. They are horrifically unprofessional and I have no idea where they find their "movers." I would have done the entire move myself with a friend over using these guys again. They gave me a laughable $150 back, when the move cost close to 1k because of the lazy "movers" they sent. My move from Los Angeles to San Diego cost less. This company is horrific and I hope they are shut down by this time next year. read more