I have a love-hate relationship with the Valbrook. I eat here regularly (once or twice a month), but only because it's very close to my house and I can walk there. I certainly wouldn't go out of my way to eat here.
First, the things I love:
The burgers here are really good, made with quality meat and are always cooked the way you ask. There's nothing worse than ordering a medium-cooked burger and getting a cremated hockey-puck instead. Ordering a "Deluxe" burger gets you the burger, salad and tomatoes, 2 onion rings, fries, cole slaw and a few pickles for about $8. Not bad at all.
The place is open late, though not 24 hours like it used to be. On the weekends they're open till around 2am and weekdays they close at midnight.
The place is clean, including the bathrooms. The service is fast, and relatively courteous (to your face, anyway. I'll get into this later).
Now, the things I hate:
Random items on the menu are insanely overpriced. An order of 5 small mozzarella sticks is $10. How is it that an appetizer costs more than all of the breakfast and burger meals? That's how all of the appetizers are. The non-burger entrées are also inexplicably expensive. Salads are more than $15, wraps and hot sandwiches are all at least $15, simple hot dinner plates (pot roast, chicken parm, chicken francaise) are all $18+. Remember, this is Valley Stream, not Times Square! For that kind of money, I could get a lot better than diner grub.
They give you free refills on regular coffee, but if you get decaf, you inexplicably only get two refills.
Although you can pay with a credit card, you can't leave a tip for the waiter using your card. This is a MAJOR pain and probably causes the waiters to get stiffed on their tips pretty regularly. There have a been a few times that I've gone somewhere else to eat because I didn't have any cash on me and didn't feel like running to the ATM just so I could leave a tip.
And now the thing that REALLY irks me about the place:
If you come here anytime after 10pm, the staff starts to goof off and gets really rowdy and loud. The Spanish-speaking staff (which is almost all of them) mock their customers and each other using pretty foul and offensive language, assuming that no one understands them because dumb Long Islanders couldn't possibly speak Spanish, right?. They mostly don't mean any harm and are just bored, but it gets annoying, especially if you're trying to have a conversation or read while you eat. The managers of the place just let it happen and even join in sometimes, which makes complaining about the noise and/or racist/homophobic/sexist jokes pointless. I don't know about you, but I can think of a more pleasant soundtrack to eat to than a bunch of grown men screaming "maricón" across a restaurant.
If all you want is a good burger or a quick breakfast, this place is fine; for anything else, you're better off going someplace else. read more