We had an absolutely amazing experience with Superior Appliances, Lane was knowledgeable, efficient…read moreand kind. We had a part break on our Speed Queen dryer after being recently fixed by a different company who we learned had charged us for a factory part but used a discount part which then broke. Lane walked me through what he was doing, why, and what to be aware of for the future. The work was fast and high quality and we'll definitely be calling again for any needs in the future.

Lane arrived at my home right at the appointed time and was very friendly and professional. He…read morecovered his shoes and went immediately to work finding the source of the problem with my washing machine. He clearly knows what he's doing, quickly identified the problem and then then described my alternatives -- replace the electro-mechanical drivers, which would have made more business for him, or buy a new machine, which seemed like the best choice based on the cost of the repairs and the age of my washer. I appreciated his objective advice and will clearly call him if I need help again.

Amazing company. Honest and kind and trustworthy! Explained our situation very well. Thank you!read more

Pros -excellent customer service I called about a washer…read moreissue and he explained what it was and was very upfront and honest Cons -based on the customer service alone I would use them for future services

Tuesday evening our refrigerator died. We called Metropolitan Appliance Wednesday morning,…read moredescribed the refrigerator we wanted. They had several that met our criteria in stock--though it turned out only one would fit. Our salesman, Kevin was very patient, and ultimately we said let's do it. For a some extra fee he was able to arrange next day service. The two installers who arrived today, William and Anthony were amazing. They measured carefully to ensure that the refrigerator would fit before they unboxed the refrigerator. They were gracious and efficient and even suggested a way we could solve a problem with a drawer really close to the refrigerator. This was not our first exprerience at Metropolitan Appliance, and it won't be the last. The professionalism of both the sales staff and the installers was outstanding.

I can obviously only speak to my personal experience, but this is the second time I've made…read morepurchases from Metropolitan Appliance, and if I need appliances again this will be my first and likely only stop. For the appliances I was looking for, they were exactly the same price as the largest retailers were advertising. I can't speak to a comparison of their install prices, but the dishwasher delivery/install/haul-away cost was well worth it. The showroom in SoDo is clean, uncrowded, and staffed with knowledgeable people who are ready to help you. I worked with Kevin, who was not pushy at all, and generally was happy to just talk about what they had to offer in my price range. The big key for me is the service, especially after the purchase. I've had pretty poor experiences from the larger retailers who subcontract out the delivery/install. Metropolitan Appliance handles this portion of the experience only with in-house employees. This is a huge plus for me, especially if there are issues. And for someone who lives in an older home, there are ALWAYS issues. In my case, the range was perfect, but the dishwasher was not. What I ordered wouldn't quite work in my space. I was able to speak the technician about what the issue was, he noted his advice in their system, and I worked with Kevin to find something that would work given the new information. I also had to reschedule the second delivery the day before due to a change in my work schedule, and even though it was Kevin's day off, another employee answered the phone immediately and was able to give me alternative dates. Which were only a couple of days later, not a month out. Today I was able to get the dishwasher installed. The same team showed up. Ned and Jacob were great both times they worked in our home. They were polite and genuinely good people to talk to, and seemed to enjoy their work. They took me through what they were doing in the install at my request for some future changes I had planned. They also realized early on in the day that they were going to be a bit later than the delivery window I was originally provided with. Ned reached out immediately, kept me updated, and I was able to make use of that time instead of sitting at home waiting for no reason. Long story short, despite my moderate purchases here, I felt that my business was actually appreciated. The appliances didn't cost anything more than they would have elsewhere, and the install team was courteous and upbeat, even after a long day.

Johnsons always has what we're looking for. Love their hardware section. If I'm ever in need of an…read moreobscure screw, nut or bolt, I've always been able to find what I'm looking for and they are sold individually too. It's nice to not have to buy a large pack of something if it's a one-off need.

I'm supporting more local businesses like Johnson's Home And Garden. It's nice and big with lots of…read moreunique things to choose from. I've not yet walked throughout the store to see everything they carry. Super helpful staff and prices are pretty good

Erik was great. Came to our house when scheduled, calling ahead to let us know time. Fixed our…read moredishwasher door spring - an easy job but our installation was odd and he figured it out and repaired same day. Would use again and highly recommend.

After leaving a voicemail asking for service, Bree called me back in a timely fashion and was able…read moreto find time in their busy schedule within a week. On my appointment day, Erik alerted me that he could be early, so I gladly accepted. He arrived ready with a face mask (my mother at risk), and got to work right away. He diagnosed the problem with my dryer in a matter of minutes, explained the repair, and offered a quick fix, as well as a discount on some preventative maintenance. I opted for the maintenance and he was finished with everything within an hour. Paying by credit card was convenient and the invoice was transmitted digitally to me via email. Great experience. Highly recommended. If anything else breaks, I will call Diamond Star first.

Overall the employees are awesome and really try to provide great customer service. I haven't dealt…read morewith one bad attitude. The selection is up to par and the prices seem to beat other establishments. I know I'm getting the best deal here. It is sad to see all the theft but I know Home Depot are constantly making changes to curb it. I do feel safe walking the isles here and it's pretty easy to find an employee when I need help. This is my favorite Home Depot.

There is never anyone to help find what you're looking for. They walk around and never offer to…read morehelp. You have to track someone down and even then they are not helpful! Customer service has left this company.

Love this place, the service is as good as it gets. These guys care about their customers and it…read moreshows.

My elderly mom needed a new chimney insert so we called Good Earth Works. Scott was fantastic to…read moredeal! Quoted a fair price and came out a few weeks later. She was super happy with the install and commented on how nice all the employees are! She also told me they cleaned up all the mess! Thank you Scott and Donella!

I have struggled with local dry cleaners and prices. I tend to do more general alterations or…read morerepairs than cleaning items. I have been burned by a couple locations in town. I bought three pairs of jeans and tailoring was needed. I walked in and asked about pricing. The kind woman took a look, ask a couple of simple questions and priced them. I felt her authenticity and warm matter-of-fact approach. Others have significantly increased pricing and also offered excuses at the time of payment. Not only was this consistent from start to finish, on time as promised, the work was better. The price point slightly lower so with the service and skill, I'm beyond satisfied and look forward to recommending them. I am pleased I stepped in after grocery shopping just to ask questions!

I would not recommend this place for alterations. $45 dollars to shorten a skirt is way overpriced!…read moreThen they charged me wrong for pick up when I came and I had to call the owner because apparently they don't know anything. The quality of the alterations looks like a 12 year old did it, it bunches up and you can see the thread, the sleeves are just folded in instead of cut off like a professional would do . I could have done it better myself. I will never come again.

Meant to leave feedback from a while ago, Alex fixed our refrigerator quickly! Highly recommend!read more

Alex showed up when promised, was very professional and he very clearly described what he…read moreconsidered to be the potential fixes required for our KitchenAid oven and the best and worst case cost assessments of each. It turned out our oven fix wasn't as easy as we had hoped, but the oven is clearly fixed and within the price range Alex initially quoted. Bottom line, Alex would definitely be my first call for any appliance matter in the future.