Very quick to respond and nice service. I would recommend calling them when you need assistance.

Our car suddenly lost all power last Saturday May 9 on busy Monte Vista Ave. We managed to coast over to the median, but it was rather harrowing. Too hot to stay in the car, so we risked crossing over to the side of the street. We went through Triple A to get Vacaviile Tow to come. Josh got there quickly and was able to get the car on the truck and bring it over to where we were. After discussing our options, we agreed to have Josh tow the car to our home in Benicia. We rode with him. He was very personable, polite, and helpful. Great job! Thank you! read more

These guys (Nick) came and got me when I got a flat tire on my motorcycle on the freeway. Via AAA, they came in about 40 minutes. Nick was very good at straping up motorcycles. So if you need your bike towed, call these guys. read more

Vacaville Tow - Towing Near Me - Vacaville, California

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Dead battery; Josh promptly showed up and was friendly, checked to make sure that was a dead battery, jump started the car right up, making sure there were no other issues. Gave us useful suggestions on battery replacements. Thanks Josh read more

I called to have my car towed to the dealership and the tow truck driver showed up quickly and was super friendly yet professional. I would definitely call Vacaville Tow again if I needed another tow. read more

Guillermo was amazing!!! I got lucky and got him two days in a row that I needed to have my daughter's car towed to dealership. I called AAA and they sent him within 5-10 minutes both times and he was amazing and sweet! Couldn't have asked for better service!! He needs to be recognized for his excellent customer service! Please tell him thank you again for making my experience so smooth! read more

My daughter had her car towed today from KIA Vacaville to a shop in Sacramento...don't ask! I want to give a shout out Anthony who took care of us with absolute professionalism! I will recommend them with praise, and if ever we need to be towed, I know who to call! Thank you Vacaville Tow! read more

Vacaville Tow - Towing Near Me - Vacaville, California

When my car broke down, I called AAA who sent Guillermo to pick up me and my car. He was very professional, friendly, and got the job done fast and safely. Great driver for a great company read more

They come quickly, but they will rip you off! The driver was deceptive in pricing. I wish that I would have called someone else! read more

Fantastic company! They were there to jump our battery within 15 minutes. Timmy was very friendly, knowledgeable, quick and super respectful. I would highly recommend them to anyone needing a tow or battery service. Their price was right at the going rate. Thanks y'all!! read more

With a call from OnStar, Nick came to my rescue on I-80 as I had a flat tire. With my EV, that means a flatbed tow. He arrived quickly and got my car loaded up very efficiently. He instructed me to wait in his truck for safety. He drove me to the tire shop and was very friendly, professional and polite. Great experience when I was stressed out on the highway! read more

Nick and Kevin were great. Our 32 foot travel trailer bent an axel and lost a tire! Had to call in a big rig flat bed

Terrible. Not considerate. Horrible. Wouldn't recommend even if there was no other options.

So it is Saturday night 12/14/24 a lady answered the phone, can't know where exit from I 80 to I -505, terrible costumer service !

My car needed a tow to the shop for my mechanic to fix. I call many towing companies and Vacaville tow was the quickest response and had someone out within the hour of me calling. They sent me their best Mr. Otis was quick and professional. He even made sure the passing garbage man got to my cans while he was working. Outstanding job Mr. Otis your a real professional read more

Vacaville Tow - Otis in action. - Towing Near Me - Vacaville, California

Great value, very professional service and regardless of being busy still took about 20 minutes to come from Vacaville to Fairfield. The lady that answered the phone was very nice and made things a lot easier by accepting payment by link-text. I definitely recommend them. read more

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Our car broke down 45 miles from home on a Sunday night of a holiday weekend, and Larnell saved the day. He kept us in the loop while looking for others to come help us, and when nobody was available, he went to the yard himself to get us. He made sure to get a big truck to fit our 3 passengers and drove us the 45 miles to the repair shop himself. He was extremely friendly and got our car up on the truck in a flash. He's our hero! read more

I had a horrible car accident last Friday. Anthony came to the scene quickly and towed my car to the Vacavill Tow to park since my car was totally damaged. He was such a warm-hearted person. Without his help, I really didn't know what to do in that very early cold morning. After arriving at the tow company, Tisha's loving words and sweet smile calmed my still-shocked heart down. She let me get into the parking garage to take some pictures of my Toyota Corolla . Then she patiently explained to me the options I could make next. A few days later, I went to the company again, Wendy gave me lots of help to get the mileage of my car and some information. Everyone working there was great. Thank you all so so so much!! read more

Vacaville Tow - Towing Near Me - Vacaville, California

Car broke down roughly 20 miles from home at 8 p.m. & insurance couldn't find a Tow service. O So I called Vacaville towing and they showed up quickly with a flatbed Tow truck, loaded my car, and dropped my daughter & I off at our house. The driver was great, professional, and friendly and it wasn't nearly as expensive as I expected it to be! Highly recommend! read more

Anthony came to my rescue. So professional and he was so calm handling my issue. Great service. Hope you get Anthony next time you are in need of AAA read more

These people are the best. I don't remember a company that was as competent and helpful as this one. I had an old R.V. in my front yard that no one would take and I tried every wrecking yard in the area, including all of Sacrament. A specialist in R.V. dismantling wanted $7,000 to take it off my hands. I simply did not have that kind of money. Yet, I thought I may need to do it because it was looking like I had no choice. Then Vacaville Tow stepped in. I explained my problem to them and rather than telling me I was out of luck like everyone else they did some research on my behalf and found a place that would take it. They only charged me $1,350 INCLUDING to pick it up and take it to a wrecking yard in Woodland which charged them $850 to take it. Towing fees to for an RV normally cost $250 an hour. When I looked over their costs I see they barely broke even. This company really wants to serve its clients and will do what they can to help them. I felt like I was dealing with a company that sincerely wanted to help me rather than take as much money as they could from start to finish. I can't say enough good things about them. read more

Wendy, the dispatcher was very rude and not helpful at all. She wanted to argue and repeatedly talk over me and told me she can't just go "Poof manifest a tow truck", as I was stuck on the side of the freeway with my two-year-old daughter in the car. Explaining that we're not in a safe place and AAA only contracts to them in the area. I was in so very disappointing in both of these companies. AAA needs to get their together and Vacaville tow needs to give their dispatcher's training on professionalism. read more

My truck had broke down while towing the boat home from fishing. Contacted Vacaville Towing and explained situation. Needed truck placed on flat bed and tow the boat behind tow truck. They were able to handle with NO PROBLEM! Very courteous and respectful. Kevin the truck operator was top knotch with hook up and drop off. Placed it right where I needed it without an issue when we got home. Highly recommend Vacaville Towing for all your towing needs. read more

Vacaville Tow - Home safe with a limit of stripers! - Towing Near Me - Vacaville, California

As far as Vacaville tow as a whole I do not recommend. My 4 year old son and I were stuck on the freeway using AAA they came and said they couldn't tow my truck because it was too wide for their trucks and declined my AAA but then called me and said they could do it if it I paid out of pocket? They told me is was over 200 an hour and then when I called back spoke to someone else it was 125.00 for the tow and I said fine. The tow truck driver was amazing his name was Anthony. He did his job and it wasn't even a hard tow for him. It seems like all the other drivers are incompetent and the managers that called me over charging where just money hungry. I wouldn't recommend uses them if you want wushu washy prices and service. read more

Vacaville Tow - Thanks Anthony for taken care of me and my son. - Towing Near Me - Vacaville, California

Both keys accidentally got locked in the car. Phoned several locksmiths with no response. One locksmith answered but was too sick to come out and recommended Vacaville Tow. They answered the phone on a Saturday morning and were at the car within the hour as per a scheduled time. 5 minutes later the car was unlocked. Fast friendly service and definitely a number to remember in case of a future mishap. read more

Made and appointment for pick up. No show no call......We had to call, so I did. Canceled and called another company. I suggest you do the same. Business came out of Covid with major Entitlement issues forgetting who keeps the doors open. This one forgot they weren't the only gig in town. read more

Car broke down while on my way to the repair garage today. Vacaville Tow picked up the car, dropped at the repair shop and called my insurance agent for the policy number to bill against. I appreciate their efforts and hard work, during this stressful situation. read more

Matthew R was a great person. The tow went super smooth. They were very responsive and got out to me quickly and wasted no time in getting me towed. The prices I felt were very reasonable. Having a car towed is no fun but Matthew made the experience great. read more

These guys are awesome. I had a tire blow out on 80. It was 100° outside, called my insurance provider and they gave me a 2+ hour ETA. Called these guys and they showed up in less than 20 minutes. Super friendly, super fast and professional. You can tell they know what they are doing, they parked the truck to protect us from traffic. Gerald got the tire changed in no time and even added air to the spare. These are the guys you want showing up when you are stuck on the freeway! Thank you Gerald! read more

Vacaville Tow - Gerald working hard in 100° weather! Thank you! - Towing Near Me - Vacaville, California

Jerry is great representative for your company. Friendly, personable, and knowledgeable. Quickly diagnosed the problem and got my wife's car working immediately. Thanks Jerry read more

Excellent, professional in every way!!! We had to have an RV towed late at night. Excellent service, let us know every step of the way what was going on I would highly recommend this company!!!! read more

ZERO STARS: Also contacted AAA (who advised us to use Vacaville Tow) and told them what happened and advised that they do not use this vendor any further. ZERO STARS! read more

They responded to a AAA road service request for battery problem. Got here in less then 10 minutes. Diagnosed the problem and replaced the battery in about 20 minutes. Great job!! read more

Great job ! Kevin is awesome ! Wife's minivan died one exit from Sac airport and Citizen's Tow wants to charge me $500 to tow back to Vacaville . Called Vacaville Tow and they charged me $290. Kevin was very friendly and efficient , got it done with no hassles . read more

I used Vacaville towing for my fifth wheel. They were courteous on the phone. Nick(the driver) showed up at the appointed hour and was also courteous and super helpful. I will always use Vacaville Tow and request Nick for any future needs. I was at the park with my dog the other day and here came Nick and his family and he stopped to say hello. That was very impressive to me. read more

These drivers like to cut people off. They also like to accelerate when your signaling to move over so that you can't. Very unprofessional.

Absolute terrible customer service. Lied to aaa agent. Lied to me. Left me hanging out in freezing weather all night. No communication. Dispatch hung up on me. No updates. Lied about eta. Never came Never updated eta Absolute worst tow experience. read more

We needed a tow and this company was the only one to answer their phone. I appreciated their quick response and help towing our vehicle back home. The price was fair and the driver was kind. Thank you for your help Vacaville Tow! read more

Thank you Otis. Thought the issue was the alternator. He showed up with a smile and made magic happen. Jumped the car with his mega battery charger and it started right up. Saved us a lot of money. Thank you! read more

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I went to start the Chevy Suburban the other day... 'And nada, zilch, zero. ('Not even a pathetic "click, click," to give me false hope.) So, back into the house I went to call AAA.... 'Within thirty minutes, Vacaville Tow's, Mike A, was parked in front of the house, right up to the Chevy... 'And 5 minutes later, the Suburban was running. Mike A was great, very friendly & professional. Photo - http://www.yelp.com/biz_photos/vacaville-tow-vacaville?select=E80lPxA46V2QcVFSDqMm4g#E80lPxA46V2QcVFSDqMm4g *I think there may be an electrical short in the Chevy... 'Damn. 8/ 'Being relatively new to the area, Mike & I "talked story" for a bit after the SUV was running. ('Mostly about places to take HAPA Boy for walks.) 'From time-to-time, I've used AAA for roadside assistance & have received nothing but great service from their locally, contracted companies. Mahalo Mke A! - http://www.yelp.com/biz_photos/vacaville-tow-vacaville?select=E80lPxA46V2QcVFSDqMm4g#OusmG7mvXp8pm003VJlJwQ - Aloha! Food: n/a Ambiance: 3 Service: 4 Value: 5 read more

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