Absolutely fantastic! Sergii came out to repair our long broken ice maker that had been…read moreunsuccessfully repaired by another company, and he managed to fix it on the first go. He also came out to look at our dishwasher that was no longer running one of the cycles successfully. He gave really good advice as well. All in all, Fusion provided excellent service at very fair and competitive pricing. Moreover, the way that they structure their pricing so that you don't pay for unsuccessful repairs is excellent. That's really putting your money where your mouth is. They're definitely my go-to for appliance repairs. Great stuff.

Fusion is a well run company. The phone receptionist was professional and interested in my…read moresituation. I have an old clothes dryer that needed work. She confirmed the up front costs is online, that was included as partial payment for the service. This review is late, but I needed to let EVERYONE know they are honest and Good. Oleg was the repairman that came out. He knows his Work. My dryer runs like new. Thank you Oleg and Fusion !!!!

Our dryer died. It…read morewas unexpected only because we expected the washer to go first. I spent hours looking at reviews, applying for a box store credit card, loading up my shopping cart with extended warranties and parts only to come to the very end where the box store indicated that the product I wanted could be delivered, but there was no professional installation available. Say what??? Everyone knows that if you don't have their installers handle the installation, the moment you try to use that extended warranty that you've purchased they will tell you, "the warranty was voided by the installer." NOPE, not going to happen. So I came on yelp. Appliances on Lakeside had great reviews, was local, and nearby. Couldn't ask for more. We walked into the store and were greeted immediately. Mr. Ray came over to help us. I explained that I was looking at their GE machines on-line and we wanted to purchase a washer and dryer. I went from the top-of-the-line to a "lower" model because I really didn't want all the bells and whistles (15 functions???? I need maybe 3 and no, I don't need wifi because honestly, I don't care if my wash is done - I'll move it to the dryer when I get to it). Mr. Ray looked up the machine I was interested in, and while it was going to take at least 3 weeks for delivery, the price was even less than what was on the show room model. I like less. The installation (professional!) along with the recycling of the existing is all one price. The parts (new hoses are a must) were less than the box store. The warranty (same amount of time and basically the same price) is actually BETTER than what the box store covers. I'm liking local. I like walking out of a showroom happy about my purchase.

I bought a stackable washer/dryer from Lakeside about 6 years ago. I was assured that Lakeside…read morewould provide maintaince (not free). The washer was making loud sounds so I called and tried to make an appointment. I was told they do not service stackables. Sold me on stackable then left me hanging. Previously I purchased a refridgerater, stove, washer and dryer from Lakeside-I will never buy from them again.

Great service and honest! Was told that I needed a new stove because it was smoking.read more

I connected with this business after requesting quotes here on Yelp. My Bosch dishwasher stopped…read moreworking and began showing an error code that required repair. Contact with the business with consistent and very helpful. The parts needed were covered under warranty, but took a few weeks to arrive. They got me on their schedule first thing and were in and out in less than an hour! My dishwasher is good as new.

Chris repaired our dishwasher today. He was able to come the day after I called, showed up on…read moretime, professionally dressed and was a pro in every other way. He diagnosed the problem quickly, had the part with him and made the repair quickly. I was very impressed with him and this business.

Top notch place! My washing machine stopped working and I didn't know if it was time to throw in…read morethe towel and replace it. But after reading a review, here on Yelp, I gave my washing machine a chance. Chris came out the very next day and was extremely qualified and knowledgeable about my particular machine brand. Of course my washing machine worked perfectly. The experience was impressive even though my machine was behaving and working properly - I was assured that if it did start with the problem again, I wouldn't have to pay for another service call. I would absolutely use this company again. It's lovely to get a good service call from folks who are kind, friendly and helpful.

I had an appointment and visited the Ferguson showroom. The rep said she would send me details on…read moreappliances I liked for kitchen remodel by the next day. A week passed with no word. I emailed her. She said she was busy but would get info to me and help with my decision. Another week passed. I'm trying to finalize a complete kitchen remodel. I purchased $15,000 of items at the competitor. I'm not shopping at a store that apparently doesn't need or want my money.

Only if you have an appointment. We were not offered and customer service when we stopped by.read more

Absolute Nightmare - DO NOT USE THIS COMPANY…read more If I could give zero stars, I would. This has been, without a doubt, the most frustrating consumer experience of my entire life. The "Service" (or lack thereof): We had a technician come out and repair our fridge. We got charged way over $1,000.00 for a replacement part - just to realize that the problem was not solved. After various additional visits, the technician gave up - and said there is no solution. At that point we (of course) asked for a refund. That's when the 'service' stopped. Entirely. The Phone Hell: Trying to get an update is a full-time job. I have spent a combined total of over six hours on hold with this company. When--and if--someone finally picks up, they are rude, dismissive, and constantly refer to a 'manager' (who is NEVER available, and ALWAYS in meetings...) needing to weigh in. Twice, I was "accidentally" disconnected after waiting 45 minutes. To call this frustrating does not even begin to cover the agony (and waste of time). The Stalling: Every time I actually get a human on the line, the story changes. Every call ended with "We will do this by tomorrow." or "You will hear from us by next week." or "My manager will call you back this evening." None of those things actually ever happened. It was blatantly obvious they are just stalling to keep the money without doing the work. It took us WEEKS to finally get our money back. The Verdict: Save yourself the headache, the wasted time, and the money. Do not go into business with them. Find literally anyone else.

Mr. Appliance encourages online scheduling which I did on Sunday, March 29, 2026. The website…read moreoffered Monday afternoon, March 30, as the first available date. I chose Monday afternoon, March 30, and the website sent an e-mail confirming the date, between 12 noon and 4 pm. On Monday, at 1:45 pm, I called the telephone number provided to ask when the technician would arrive. The local Mr. Appliance person said that my appointment is scheduled for Tuesday instead of Monday. I protested to no avail. The excuse is the Richmond office is closed on Sunday. Thus, the Mr. Appliance website CANNOT BE TRUSTED to make an honest appointment. I will report, again, after the technician visits, tomorrow, Tuesday, March 31.

I have been buying used appliances from Gateway for several years. The clothes washer I bought from…read morethem several years ago quit on me last week. I wasn't surprised; with 9 pets and 5 people in our house, we ask a lot of our washer. I went back to Gateway to buy another washer and mentioned that I was a repeat customer, and that my previously purchased washer died on me. The manager, Abud (spelling?) insisted on fixing it for me for free. I brought it to him, and his technician not only fixed what was broken, but also replaced missing pieces that I'd lost in my own attempts to fix it. And they cleaned it. When I offered to at least pay for the parts, Abud refused. I am so impressed with the honor and integrity of this business.

Decided to check out this place after seeing it come across on Facebook Marketplace. What a hidden…read moregem!! Top notch customer service. Abood went out of his way to make sure I got the stove I was looking for to match the refrigerator we wanted. Communication was great with Khan on delivery day, and other than a small mixup with timing of the delivery, (no fault of their own, as it is a separate company) we could not be happier. Will definitely use them again for any future appliance needs.

Gull and his co-worker installed a few doors at our rental property. Doors are rather tedious to…read moreinstall so I was happy to see the beautiful outcome . I gathered that this was not the kind of work they primarily do, it was done nicely and best part was they cleaned up after themselves. Communication/ language was definitely an issue but was workable with this type of short job. They work out of a small vehicle, which was very inconvenient. I was left to pick up supplies at store, as well they were not able to take leftover debris with them for disposal when job was completed.

Great service without drama! Gull came in and reviewed the site. Provided a very fair estimate…read more Within a short period of time, he can and did the work. I needed my closet materials to be removed and hauled. He and his partner did it quickly and left the site clean. Very professional and helpful. I will definitely use their service again.

Discount Appliance has become our "go to" center to get replacement appliances. We have purchased…read moretwo stainless steel used refrigerators for our two kitchens and they were both reasonable and have proved very satisfactory. The store manager has always been easy to work with and provided the information we needed in determining our selection without any pressure applied. Pleasure to do business with this company.

Customer service is lacking !!! How do you not return a…read morecustomer phone call? But when I returned to the store I heard a lot of excuses why no return call was made. Customer service is crucial to business. I will update once my situation has been corrected.

Small family owned business, with reasonable prices on appliances and in good conditions for low…read moreincome customers. I can not afford new so this location is perfect for me.