My wife and I recently visited this post office and had a wonderful experience. The young man…read morehelping customers was positive, professional, and very helpful. Even while the line was growing, he continued to acknowledge everyone waiting, letting us know he saw us and that we would be next. As we waited, other customers passing through the lobby greeted him warmly and said hello, which spoke volumes about the kind of person he is. People in the lobby were smiling and friendly as well. We couldn't believe how pleasant the atmosphere was, and we went home and told our daughter, who encouraged us to write this Yelp review.
I'm especially glad we did because I noticed another review that appears to describe the same visit. Based on the timing, I believe the reviewer may have been in the lobby with us.
From what we observed, the line was getting longer, and this young man was working hard to keep things moving. He repeatedly asked the customer at the counter to look at the screen and answer the required question about whether the package contained hazardous things or fragile chemicals. The customer in front of us and my wife both commented that it seemed inappropriate for someone to be looking at their phone while the lobby was full and one employee was working hard to help everyone.
Regarding the review criticizing the clerk for commenting about phone use, I think there may be another side to that interaction. We weren't close enough to hear every word, but from where we stood, it appeared the employee was simply trying to complete the required questions and keep the line moving efficiently. In my opinion, customers should come to the counter ready to complete their transaction. If you need to search your phone for information after reaching the counter, it can slow down the line for everyone else.
Everyone is entitled to their opinion, but employees can be unfairly judged when only part of the story is shared. Based on what we witnessed, this employee remained courteous, hardworking, and professional throughout a very busy period, and I believe he deserves recognition rather than criticism.
