THIS post office is THE BEST with so many wonderful people working here! I frequent this post office and always greeted with a warm welcome by most if not all! Shout out to Neisha, Sally, Joe, Hazell, Rudy, Chad, also to Kimberly their supervisor who helped me couple times! You are all so amazing, I am always happy everytime I visit because of your energy! The staff are all fast and efficient, they are all very friendly and make warm conversations, they also take the time to double check your packages and always give informative answers to your questions! We also did our passports in this location and they were very quick and made the process smooth and easy! They were so patient with our children as well! My kids love them! I truly love this post office! Please, please, be kind and patient with the staff, they are always working hard every day and I see that everytime I visit. Thank you for working so hard, we appreciate you! read more

I wish I could give negative zero stars, but that is not an option. I don't even know where to start. Let's start with the parking lot. There is a cement block, in front of each parking space, in this post office lot. I drive a Honda Civic, so my car is kind of low to the ground. Anyways, the parking spot I pulled into, had a cement block with three screws, poking out the top of it, which I did not initially notice. I accidentally pulled forward a little too much, and one or two of those screws, caught onto a part of my bumper. I didn't realize what had happened, until I reversed a little bit, and heard a dragging noise on the ground. I quickly got out of my car to look underneath. I see part of my bumper ripped off. I was livid. I ended up going to a mechanic right afterwards, and paid X amount to get it fixed. I had to spend unnecessary money on my car, all because the post office parking lot is crap. That was beyond f**king irritating!! Who knew a car would get damaged like that at a post office parking lot???! I thought about telling the clerks what happened, but I didn't think they would have cared that much. I still had to go inside the post office, to get my mail and a package. I just want to clarify, that I only ever occasionally, use the "hold mail" option, provided on their website. I don't use it every week, every month, every year or anything like that. Anyhow, I go in and I tell the processing clerk (older Filipino man in his 60's, with gray and white hair, who wears glasses--first person you see as soon as you enter) I needed to pick up my mail, and a package that were put on hold. This older Filipino guy gave me the hardest time ever. He right away insinuated and accused me of abusing their system. He tells me "I remember you because you had held mail here before. You cannot keep using us, to hold your mail out of convenience. You have come in too many times. That is how I remember you!" He went on to say "If you want us to hold your mail in the future, you must pay for a P.O. box. I am just a processing clerk, my job is not to go looking for your mail!" I just stared at him for a few seconds in disbelief. He made it seem like I was deliberately, making more work for him and the other employees, when that was never my intention. Or that I was going out of my way to break their rules and policies, which again was not my intention. I explained to him, that I had never experienced an issue, with using the 'hold mail' tool/option until today. I also explained that I genuinely did not know, I was overusing it and/or there was a limit. He just kept lecturing me and repeating himself. I finally just told him, that I will no longer be submitting, anymore hold requests. He just shrugged his shoulders. I really didn't appreciate the lack of understanding on his part. I especially did not appreciate, his condescending tone. I always check and verify on the website if the 'Hold Mail' option, is available to me beforehand. And if it is available to me, and it lets me proceed, how am I to know, that I cannot actually use it, or that I have surpassed the limit?? If I reached a certain limit, the system should have notified me. And I would have simply stopped using the service. After this awful interaction, and after being talked down to like that, I have no desire, to step foot inside another post office again, unless I really have no choice. I want to emphasize, I will not be submitting anymore future hold requests, since I will be lectured and given a hard time about it. I have never used any of the services, located inside any post office. And I still have no desire to in the future. More importantly, this older Filipino clerk guy doesn't have to remember me anymore, because I will not be going into this post office again. read more

This is the "last resort" location, open until 5p on a Saturday. You will be waiting for a good bit, but the staff is friendly and you'll accomplish your task. If you need to ship a package and it's after 1p on a Sat. then this is your place. :) The value is that they're open late on Saturdays, few locations are, the price is your time. ;) read more

US Post Office - Post Offices Near Me - Buena Park, California

I came here to return a SHEIN item. They were the only location still open on a Saturday afternoon. Needless to say, the parking lot of super full and customers were parking in the staff parking beyond the metal fence. I just waited for people to leave to get a spot. The line inside was also very long but it is what it is. When you don't have any other post office open, it is expected for everyone to come here. I got Mikaal (male) as my representative. It was my first time doing a return for SHEIN and he was able to teach me how to do the QR thing and even helped me pack my item. He was friendly, patient and knowledgeable. He wanted to ensure my return package arrived intact without issues so I get my refund. Thank you for taking the extra step. I highly recommend his top notch service! read more

US Post Office - SHEIN QR for USPS - Post Offices Near Me - Buena Park, California

I do not live in the area but this was a great post office. Fast and friendly, I am so glad I saw this Post Office with my package in the car. I lucked out. read more

Just needed my package label printed and fixed for an international priority mail package with insurance. Service here is always timely and with a smile. USPS still offers the most competitive pricing for priority shipping so it's always the best value for me. Thanks guys! read more

My oldest sister and I came here to take care of a complicated change of address. My sis found out that she needed to bring a legal document, so we came back the next day after finding out that this USPS location was the only one closest to my dad's house that was open on Saturdays. Parking spaces in the small parking lot were easy to find both times we came here, but I remember when I used to live in Buena Park well over a decade ago, and the parking lot would get full during peak times. Customers may be able to find street parking right in front of this post office. I should've noted his name, but there is a very helpful US post office worker that was at the front desk both times we came here, and he was so knowledgeable! My sis was so grateful that he took the time to assist her with the paperwork and documentation! read more

You just need to give the local post office some grace and just be happy that this local post office is available to serve you when you arrive or still continuing on delivering the mail to your house. This post office as you can tell from the moment you walk in has received like very little funding to continue the maintenance of the building. Just be happy the usps employees show up and come to work. People like us come to the post office because it's the most affordable way to mail compared to FedEx and UPS. Relax, don't be mad because I am pretty sure you need them more than they need you. Pretty sure their boss sucks too. read more

Horrible, I've been coming to this location since I was 15 I'm 30 now, came before work at 9:10 ish and wait is long it's okay I get it it's a post office there only so much workers can do, but I went to just return a package I had the label ready to scan I just didn't have tape and the guy wouldn't spare a piece of tape he said I had to buy tape, he said people like you come in and thats why we stop giving tape out I'm like wow I haven't even been to the post office since 2 years ago when I did my passport. But okay I just left. I don't use tape at all so to buy tape for a one time use is crazy , there is no good customer service there anymore it's sad. For a piece of tape the guy made a huge deal about it. read more

I went between 5 and 6 pm, it was filling up but they had all four windows open and were moving people in and out promptly and efficiently. They were helpful informative and friendly. It was a perfectly fine experience, no problems whatsoever. read more

Service is always great whenni come here. Staff is friendly and very helpful! This is mt go to place and I appreciate that they are open extended hours in Saturdays! read more

Worse service ever!! If I could give a negative star, I would! Spoke with Joe and provided the worse assistance possible. Received a notice that my mail box was broken and my mail was going to get re routed to the postal office but he kept claiming the mail was stolen and didn't even want to check the alert notice I received just made an assumption. He didn't even want to check for my mail in the inventory since he didn't feel like it. After asking him to verify multiple times he gave me an attitude and was unprofessional and gave me a snarky response in return. If you don't like your job Joe please seek a different profession. read more

** This review is for the passport service** The woman who is in charge of processing the passports has zero personality. She greets everyone with a sh*t look and attitude. I get it.. it's the post office and I am not expecting stellar service.. but what I do expect is some sort of customer service. Afterall, that is the profession she chose. She also stated her camera does not work and sent us to the UPS store around the corner. From reading other reviews, makes me think she is getting a "kickback" to send people over there. Go ahead and get your passports processed there.. but just know she will give you one hell of an attitude. read more

This is the worst post office experience that I have ever had. Warning do not attempt to book an appointment for passports here. We came to get my infant a passport and waited over 30 minutes past our scheduled appointment because they let other people in line ahead of us...which completely defeats the point of an appointment. They claimed that they took passport photos online which they do not. They send everyone to some creepy mailing store next door which seems like a total scammy partnership. Again do not come here if you're looking for passports. There is zero process or competence by their employees. This post office should be shut down. read more

This place is the only place around that's open late. Great for doing business and Shipping later when needed!

10 plus people in line and there is only one window open. This post office is a joke. read more

US Post Office - Line - Post Offices Near Me - Buena Park, California

Kimberly was very helpful! She addressed my concern that I had for a mail hold. It had went through with no issue. The phone assistant told me to come pick up mail but I requested delivery. I'm glad I didn't have to drive over there, my mail delivery came as expected! Don't listen to the automated person that says to pick up if you chose deliver hold mail. This post office honors your requests! Best post delivery people as well, always kind with my packages! read more

Email sent from usps said my package arrived. I was at my house waiting for the package all day. Never delivered but email said it did. Went to the store with evidence and was brushed off without help saying Ms Hernandez would call me back. Never called me and they don't care about your $100 package that was stolen by USPS delivery guy. read more

I love this location for different reasons. After working in the area for years it's between work and home. AKA on the route anyway and the people that work there are always so nice. The place is always clean and they have plenty of P.O. Box there. A large indoor box drop. As of late it's the easiest way to drop mail in the outside box with a last pickup of 5:30 but still gets it post marked for that day. So for someone like me that likes being lat at getting paperwork in the mail it definitely helps. All my stuff is electronic but as having to mail out hard paperwork it's nice to get a post mark on time. The only problem is the parking but just stop on the curb and be fast about it. And if anyone says something about it just tell them red means stop. read more

Too slow , 1 hour standing in the line to send an envelope , there is only one employee

I had an issue with delivery and spoke with a supervisor, Miguel, and he was just absolutely helpful and kept me updated.

I came in to mail 11 Christmas cards, almost half of which were international post. All of the envelopes already had the stamp for extra ounce/non-machinable mail, but the clerk charged me the overseas rate anyway ($1.30 each). Knowing that I was sending holiday greeting cards, she also gave me first class stamps labeled "Happy Birthday". I guess she meant happy birthday to Jesus. They do not accept $100 bills. read more

Identity theft occurs when someone gets your personal information, sometimes by stealing your mail. So I got a secure locking mailbox. But the postal carrier can't seem to get it in the box....EVER!! read more

US Post Office - Why buy a secure mailbox if the mail carrier can't put it inside?!?!?!? - Post Offices Near Me - Buena Park, California

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Customer service here is definitely lacking here. We had requested help to double check to see if our envelope had made it through and they kept insisting that there was too much mail to sift through when it was less than an hour after we had dropped off our envelope. read more

My daughter put the wrong address on a package. I called our local Buena Park Post Office and Orlando helped and called the delivery postal worker. It all worked out thanks to the both of them. read more

I would give minus zero if I could!!! I received my Christmas box from my daughter on Jan 5, 2023 and it was delivered "pilfered" , box was "cut open" and items were stolen by either the mail carrier or a postal employee at the BUENA PARK POST OFFICE!!!!! The mail carrier left box in mailbox locker!! I filed a " complaint "via" ONLINE Jan 6, 2023 and I'm still getting the run around from the POSTAL INSPECTION DEPARTMENT!! Customer service department is USELESS because they don't have anything to do with the Postal Inspection department!! It's Impossible to get a " live person" in the Postal Inspection Department and I'm fed up with telling my story ( 5 different people) by calling customer service, being transferred supposedly to Postal Inspection Department, no one answers phone, you leave a message and don't get a return call!!! I'm very upset for how my situation was handled and the lack of communication from the post office!!! It's really sad that you can't trust the post office to deliver your packages and mail " intact" the way it was sent!!!!! I have received cards that were "open" with the money " stolen" so I stopped putting money into cards I send via USPS five+ years ago!!! read more

I really love Buena Parks post offices as well. I used to come here sometimes when I lived in Cypress. Only for the convenience of it if my local one was packed with lines lol. I like the parking space here and the set up of the office. Great staff , good people, and professional service. read more

Lately when visiting at this location, I see only one employee behind the counter accompanied with a long line of people (usually around 20 people with more than one parcel). It's very concerning to see her manage a high workload alone. Over the last couple of visits, other people in line asked questions about her other coworkers' whereabouts and why management is allowing her to handle 3-4 people's worth of work by herself. It was disheartening to see her manage such heavy workload without adequate support from management and her coworkers. I sincerely hope this issue is addressed soon as your employee deserves consideration, respectful working conditions, and support. read more

I am basing my review off my second visit today. There was no line in the afternoon. They had about four workers at the desk. Each worker were very kind, accommodating, friendly and helpful. I can overhear the conversations from each window and all provided great service with a smile. I personally had Niesha and she was very sweet, positive attitude and helped me place stamps on my box. She was very pleasant and had good vibes. read more

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Wow talk about customer service. The lady at the counter has no personable skills whatsoever. To be a front desk representative you should hire someone who is welcoming and more than willing to help. Not someone who is rude and impatient. I had to witness her talk down to an Asian woman because she was not understand what she was asking. Instead of being rude, be patient and talk with kindness. The woman at the counter is a white woman who looks older and yeah it sucks that they are short staffed but please do better because customer services makes a big difference. read more

In hindsight, I wish I had read your reviews. They suck for passports. She yelled at me across the counter if I had an appointment and asked what my name was in front of everyone. The email said to get there 10 minutes early, did that. She was not enthusiastic because by the time my appointment comes up, she's still taking her sweet time with her last one. Got fed up and left. read more

Updated review So I mailed a letter to myself from Anaheim to my P.O. Box in Buena Park. It's one mile away. I mailed it on Friday 6/17. Today is Thursday 6/23 and I still haven't received it. I got the email saying it is in my P.O. Box. Still no letter. Even funnier, I got a call from the post office after sending a complaint online. The very young sounding girl, and not the brightest bulb I might add. She stated that some times it takes longer to get a letter because they are under staffed. I could walk the letter there faster, even crawl. Be warned about this place. There is a very RUDE guy, VERY RUDE with NO customer service regard at all at the counter helping people, or being a jerk to them really. I have seen other people complain to him and he laughs at them. What a D*CK. Sorry, I had to go there. You will know him when you deal with him. I told the young lady that I'm just going to move to another city and get a PO Box there. She said, probably a good idea! Can you believe that?? This is a perfect example of where our leaders have our once great country! read more

I could understand why this USPS has only 2 stars, they are not known for their friendliness for helping. All I ask was to get a sleeve to put attaa label in since I just packaged a return and printed a return label. I didn't have packing tape in hand, thought a sleeve would be easier. The guy with dreadlocks that work behind the counter was rude, said the sleeve is for international shipment and threw a packing tape to side. I taped the return label nicely on the box and thank you to the guy. He didn't even acknowledge...People, just be nice to each other, a little kindness will make the world a better place. read more

Never come here on a Saturday unless you live within walking distance. The parking lot has space for more or less ~10 cars and going in and out is a disaster waiting to happen because no one around here knows how to drive. This post office is old, tiny, and located on a busy street. I won't ever return. I dropped by to find out about getting a passport because no one answers the phone. I snapped the photos below to help my fellow Yelpers, but seriously go ANYWHERE else for your passport needs. Plus, AAA Sam's Club/Costo take passport photos for a fraction of the cost the post office is trying to charge you. read more

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Wow. The mail carrier told me to pay for a parcel box because she doesn't want to bring my packages to my door. Which is literally her job Have I mentioned how much I hate this post office and their employees? read more

2:00. Saturday. 12 people in line. No AC. Sweltering heat. One teller. One raking leaves outside. 30 min standing in line. Everyone pissed off. read more

I see bad reviews, but have had no issues shipping packages here. They have a self service machine and have always provided good service.

This is by far the absolute worst postal service that I have ever encountered. They epitomize the stereotype of lazy and inefficient postal service. I had ordered a package from Newegg a d received notification that it was delivered and left in my mailbox. Turns out it was never delivered and had to file a dispute with the seller to get my money back as the office never responded to a claim. More recently, one of our supplier sent some samples to me that was never delivered. I requested a redelivery and it was never delivered. After spending an hour on the phone with USPS it was discovered that the package was in this office and redelivery was never attempted. I tried reaching this location to make sure the package is still there but after calling more than 14 times no one picked up. Actually that's not true, someone did pick up and immediately hung up. I'm hoping that's some automated thing. Worst postal service that I've personally experienced. read more

US Post Office - Pointless effort to reach someon - Post Offices Near Me - Buena Park, California

I shipped a international package to Mexico from this location! The tracking information said it was last scanned at the Juarez Mexican international airport, it's been 30 days and no updates, so my package is lost, I can't get in contact to USPS via phone or email, I will go down to there office one more time to see if they can help me! read more

I'm only giving a 5 star because of the service I had today. Hazzell, is a sweet lady. My husband & I came in today to mail my renewal passport. She saw us looking for the right envelope ( complete confused to which one to choose) she was so kind enough to assist us, and she even doubled check the application I filled out, making sure that everything is good before sending it. I hope they have more people like Hazzell, because she really took the time on taking care of us. She was very friendly, and always had a smile on her face. Great customer service. Thank you Hazzell read more