I never thought I'd say this, but this was a pleasant post office experience…read more Let me clarify, I let my passport expire...I know right. If you've ever done this, you know that now that online reissues (not renewals) require an appt and in person trip to the post office, and finding an appt spot can feel impossible. Fast forward a few months, I ended up here (the 1st available appt within 50 miles of my house), and although I was hesitant and a bit bent out of shape upon arrival, I have to give these folks their props. While I waited for another family to finish their passport affairs, the team member sent me out to expedite my process by acquiring my passport photo down the street (while saving my spot in line...which was a treat, because this spot gets busy). When I returned, the family was still going, navigating questions, and working out payment. I'm sure it was a stressful situation on both ends, but once finished, you would have never known based on how I was treated. Quick, efficient, friendly, and painless. I couldn't have asked for a better experience. After a few weeks...or maybe months...my passport was at my door. If you're looking for a seamless passport experience, I recommend these folks!

Worst experience I've had. We came in the building to two lines of people cutting in front of each…read moreother and confused where the line was. They said nothing as people asked each other what to do and getting frustrated as to why people were cutting in line in front of them and still being helped by the workers. Waited 30mins until the lady told us to go to the side door and press the door ringer. No one answered. pressed it two more times and 10 mins later, still no one. A older lady came up for the same thing and pressed it another two times. Still nothing. She pressed two more times and we could hear the worker asking "why are they pressing the buzzer too many times" as we were still waiting for an answer. Very rude and lazy workers. I do not recommend this location.

All things considered. This Postal Office is the cleanest one around. I was here on a Saturday…read moreafternoon and there was ... umm just me here. Hahaha I didn't know it's closed on weekends. That shows how long it has been since I visited a post office. I was directed by a sign at another post office at Gessner and Westpark. Because that office doesn't have a Saturday pickup. I didn't want to let the mail sits in the collection box over the weekend. That's why I'm here. Inside looks good but outside needs some TLC. The GPS took me all the way around the block. I could have turned at Crossview Drive and Beverly Hill Street.

What are the facts? On 4-25-24 I went to drop off my eBay…read morereturn package at 8728 Beverly Hill St, Houston, TX77063.I have done this before with eBay print receipt which has "No postage necessary if mail in the United Stated -- eBay eBay return shipping label "Postage for the return has already been paid by eBay to the USPS.  Female person took my package and hint to me it might be return. I didn't know why and she didn't give any more detail. Later that night a make brought me my package to my house with a sticker requesting $47.58. I ask him to leave the package at my house.I took the package to another USPS the next day and it was sent off with no issues.9301 9205 8560 0179 4773 80 Where did the misconduct/wrongdoing occur? At the JOHN DUNLOP -- Post Office™8728 BEVERLYHILL STHOUSTON, TX 77063-9998 How was the misconduct/wrongdoing committed? Demanding money for a postage receipt that was prepaid. Do you have first-hand knowledge of the misconduct/wrongdoing? Yes I spoke to the usps worker that took my package and the make the return my package and demand mo Where can we obtain additional information concerning the misconduct/wrongdoing? have photo of the package and tape amount they want Who else might be aware of the misconduct/wrongdoing? No one else

Here today! As time…read morepasses us completely by, have y'all noticed so have the service we receive at the post office? I remember when the mail carriers of the handling of our mail, the Post Master's was on top of EVERYTHING but not in 2024! To make this long review short and get to the point, because I've been moving around a lot I put in a change if address from this zip code over 8 months ago. Because I discovered I was expecting a very important piece of mail, I had to get back with the personnel here. NOT only had I personally been in touch with them a few months after my move, it's 9 months after. What brought me back was yet another piece of important mail I was yet trying to intercept, again y'all not to put anyone on blast I visited to speak with the individuals I spoke to over the phone. I didn't get to meet those individuals but I was handed a HUGE stack of mail that wasn't sent back nor mentioned that was here by the several individuals I spoke to over the months. NOT to mention, my telephone number was attached.....I throw my hands up!

The service here is extremely slow and inefficient. The staff appear unmotivated and unwilling to…read morehelp, which delays the entire process. Automating more of the operation could significantly improve efficiency and reduce these unnecessary slowdowns.

Wow wow!!! I have never had such great customer service experience like I did here!! Everyone is…read morevery friendly, helpful and cheerful!!! I have dealt with many post offices in Houston Texas!! And let me tel you people are rude and not helpful at all but this one surpassed my expectations!! I was helped with passport pics and sending the forms, I was in like shortly and the staff made sure I had everything before getting to clerk!! Big thumbs up and I hope they get credit for what they are doing here!!! I cannot believe the reviews because I have been here several times and they all being excellent!!!

It's frustrating when the people who work at a facility want to argue with you about how a service…read moreworks when their answer does not match what is posted on the website. I put a hold on my mail and selected the option to pickup my mail that was held. I would rather pick it up because the mailbox is small. I actually resumed the regular delivery for before I returned home. The worker I spoke to told me the day the hold ends is the same day it starts delivery... which I agree. But my request said "Customer will pick up accumulated mail at Post Office". On the FAQ is says, "Note: There is a 10 day period in which to pick up mail at the end of a USPS Hold Mail® service request. If not picked up by this deadline, it will be returned to sender. If your delivery does not resume as requested please Contact Us." I went to pickup my mail before returning home today and the mail was already delivered to the house.

HELL NO. always closed always an attitude worst customer service ever. Went to times the same week…read moreand the lady said the system is down and I said I can wait she said it's down until tomorrow. Came back the next day at 2PM and the shutter was down.

Closed for no reason again today and no sign explaining any situation. It's often closed during the…read moreday and with a sign explaining something stupid, at least give me that ! How can this be legal?

CONSUMER BEWARE I…read moreused Postal Zone to occasionally forward packages to an out of state address. I signed up for Postal Zone's mail forwarding services via AnytimeMailbox.com. Apparently certain employees at the Postal Zone do not know how to use the mail forwarding software because they make mistakes and they put a CRAZY profit markup on simple mail forwarding services. On my end, I am asked if there are any special directions that I want Postal Zone to take note of. I notated my account to reflect that ALL packages are to be mailed via USPS Priority Mail. They did this correctly the first time, but then it was downhill from there. My most recent package was forwarded via USPS Ground...which takes a very long time for me to receive. I tried calling Postal Zone, after my 3rd call...someone finally answered. I pointed out their error, but they would not admit mistake and claimed that their software doesn't have my Priority Mail notes on they end. I pointed out that they had been following my notes and forwarding packages via Priority Mail, but the guy I spoke to would not even acknowledge this statement (despited there is a digital log on my previous shipment from them). Even the mail forwarding software company, AnytimeMailbox.com, got involved and called them to show them how to view my notes (they could see them too), but the Postal Zone employee told the software people that they were wrong and there are no notes. And.. Businesses like Postal Zone get discounted shipping rates, they don't pay retail. However, the Postal Zone more than doubles the retail cost of shipping for USPS Priority Mail (keep in mind that the USPS provides the envelopes for free). The literally put my package into a USPS flat rate envelope (less than 2 minutes to do). In summary, they may have good in-person customer service, but I would not use them for mail forwarding.

I've gone here several times for various things as it is in the neighborhood, but it is painful…read moreeach time. Staff is very abrupt and project an attitude of being inconvenienced to see to any customers. I was psyching myself up to go in today for need of a notary, but was told the notary was not there today. This contradicts their signage and website saying they're available Monday - Saturday.

I couldn't believe there's a full-service Post Office in my neighborhood. This one is on South…read moreGessner Road and Westpark Drive. The strip mall has a mixed shop. Next door is a laundromat. Customers were using the post office entrance to load and unload. Today, there was a man sleeping at the entrance. Not sure if he was waiting for his mail or he was just a transient. I only came here to drop off a piece of mail that was normally taken care via online payment system. So, nothing to brag about me coming here today. Just like a typical post office.

Most post office stations have a bad rep for attitudes. But the nice lady at the counter name…read moreMs.Burley was kind and patient with everyone. I can understand why someone people have a whole attitude. And that's because it was hot!!!! It felt better outside. But that was my only issue

Great staff. Good location, always has inventory .Parking is always available, open everytime I…read morehave needed to go inside.

This place has a sign up on the wall behind the counter saying "we are not responsible for usps,…read moreups, or fedex packages". I understand it as a legal disclaimer but I immediately left and went to an actual UPS store because I'm not taking any chances.

Person at the counter would not put a postmark on the 3 postcards I am sending with the date and…read moreplace. She said there is a machine that would do this. I told her I have sent postcards from this office and recipients tell me there is no postmark. She said that those postal workers were not doing their job. I showed her the usps website through my phone that a hand-stamped postmark can be requested at the post office. She told me that this is only at the discretion of the postal worker. It was not even a busy time as there was no one waiting behind me.

Given how often I'm in this area, the Wesleyan Station has become a convenient USPS to frequent…read more The service can be slow, the lines can be long, but for the most part I am about to send what I need with little to no fuss. It's not perfect, but I can't think of too many post offices that are. The best things? Parking is abundant, the crowds aren't really here in full force (even during closing time), and it seems low-key most of the time. I am able to send most packages without much stress and the self service machine is usually working quite well. I haven't owned a PO Box here, but I don't intend to either. The not-so-fun things? The staff is painfully slow sometimes. Even though there's no line, the wait can be a little bit of a deterrent when the counter ladies are taking their time with each customer. It's likely the customers, but they always seem to run out of pens for filling out forms, so bring your own. The place also smells a bit like mildew, but I've noticed this is common with most post offices throughout the city. If I can get here, send a package / certified letter, and leave in 5 minutes or less, I consider that a thumbs up. It hasn't always been the case, but for the most part, this is a likely scenario for most of my visits.