Oh man where do I start? I've tried going to this post office about 10 different times, giving them chances each time. Each time I walk in I have a smile on my face and I pray and hope it will be a better day. The last straw was a couple of weeks ago when a lady (whom is in a lot of other reviews as well) Is so SO rude, I can't even believe she has kept her job. She obviously hates her job, hates the customers and loves to lunch and chat and gabber. She talks crap about the customers when they leave, rolls her eyes, talks in slang and is a complete nightmare to work with. I have been driving to sepulveda for all of my mail needs because this place just puts me in a horrible mood. read more

It's 1:30 on a Wednesday and they are closed. Their lunch break is supposed to end at 12:30 so whoever is working this shift is NOT DOING THEIR JOB! There's a line out the door of very angry people trying to get their mail sent. Horrible employees at this branch. If they were working anywhere else they would be fired in a heartbeat. read more

Throwing your mail down a storm drain and having the mutant ninja turtles deliver your mail would be faster. The line was nine deep at 4pm, I waited 20 minutes and left with seven people still in front of me. Burning your mail in the small parking lot and waving smoke signals would be more efficient. read more

This is for the Hermosa Beach Post Office. The worker in there with the long braids is so rude. I went in on June 15th and in front of all the other customers she yells at me MASK, MASK, MASK. She could of said it nice. I didn't hear in the news that you still had to wear a mask at the Post Office. read more

Great and friendly post office. Obviously not the fastest experience ever but they're no haggle friendly people who get you what you need when you need it. Sent my package fast and efficient. Thanks guys. read more

This negative review is for USPS @ 565 Pier Ave. Hermosa Beach, 90254. It's regarding an email I received at some point in time about some parcel forwarded to my closed-out P.O. Box & I was curious to know what it was. So I went to the Hermosa Beach Postal Office on Monday 8/2/2021 at around 3pm afternoon & spoke to Jackie ["the vile black lady"] at the front counter to request if she can check my closed-out P.O. Box for any mail. Jackie consistently kept babbling about I need to make a change of address which I've told her multiple times I've already done so, but there may have been a delay where some respondents didn't receive the updated address. There was a moment where Jackie had gotten out of her seat & was about to go check if I had any remaining mail in my closed-out P.O. Box. However, she decided not to check and just made every excuse not to assist neither show any effort to check. Jackie said she would forward the message to her assistant named Brie whom she states had already left for the day & was the one responsible for checking the mail. Jackie never provided any proof to know whether if Brie will follow-up the following day to check for any remaining mail. This isn't the first time I've had bad experience with Jackie as I've also put in previous complaints against her in the past & almost always whenever I approach her at the front counter she brings animosity and certainly doesn't have any customer service ethics whatsoever - How is she still working there??? read more

HB PO does not have extended hours. The parking sucks as it's in a mini "strip mall" (3 other stores located in the same area) and it's on the corner of a major 4-way stop intersection. If you're lucky, you'll get 2 people working the windows. Otherwise it's one teller. The lines are pretty long. For some reason this post office gets all of the dumb people who don't know how to mail something or is doing a really complicated mailing, like Priority Overnight to Antarctica with delivery confirmation and signature required. Like penguins can hold a pen. No extended hours. No mailboxes for large boxes already pre-stamped (go the the Redondo Beach PO on Catalina for that). The tellers aren't even that educated about their own services. I had gone to the USPS website and learned all about Priority Mail, and knew things that they didn't when I was trying to ask them specific questions. Go to the website for info. Overall your typical post office. read more

The Hermosa Beach post office has lost so many regular customers at the expense of one bad postal employee. She is extremely rude and condescending to the local residents, but even worse, when she doesn't like someone's attitude, she tampers with their mail, delaying their arrival, or opens their package. A hidden camera can provide evidence of this breach, since they can be activated once a box is opened. Even when shown evidence, the government will do nothing with terrible employees, so don't subject yourself or your mail to these crooks, and go somewhere else! You won't miss anything but poor treatment and disrespect from an unhappy postal worker. read more

This place is a fucking joke. Not to mention sketchy as fuck. One person working the front with 7 people standing in line. That makes sense. Also the people who come here like to walk off with other people's bags. Real cool. I'm never coming here again. Also good luck trying to get ahold of somebody on the phone the number is busy all the time. read more

I am so frustrated. I went into the Hermosa Beach Post Office about a month ago to close my PO Box. I gave the woman who works there the key to my PO box and I got the rest of my mail and set up mail forwarding to my new address. The lady who worked there told me that my PO box was closed. I had automatic payments set up on my PO box, and I am still being charged for it! So she never closed out my PO box. I keep trying to call USPS but I can never get through to anyone. I have tried calling the Hermosa Beach post office and I can't get ahold of anyone there either. I don't know what to do! I live an hour away from the Hermosa Beach post office, and don't want to have to drive there AGAIN to close out my PO box AGAIN. This is beyond frustrating... read more

The folks that work there have a TERRIBLE attitude. They should be working as baristas at Starbucks so they can talk until the cows come home....NOT when there's 10 people standing in line. AND WORSE...my husband has had a PO Box there for 4 years and for the past 3 months has been getting someone else's mail...My husbands mail has been returned to sender. And asking for help from the HBUSPS is like pulling teeth off a great white shark...impossible. DO NOT GO HERE if you can help it!! read more

Over three days for a letter to go from Hermosa Beach to Redondo Beach. What's going on? I mailed a birthday card from the inside of the post office out going mail at 5 pm Tuesday. The letter arrived Saturday afternoon in North Redondo Beach. PS the letter had correct postage on it and had proper and legible address. Very disappointing read more

Reducing the stars in my review from two to one, only because there isn't a "zero" option... I realize the USPS is going under, but seriously. The classless women in the HB office are maddening. They spend more time on break and "in the back" than they do working, and roll their eyes at you - literally - if you ask them to do even the most menial of tasks that are, oh, I don't know...PART OF THEIR JOB. The final straw was this: in a hurry with a crying baby in the stroller and an appt. to make, I paid for a package to be sent and politely asked Eye-Roller #1 if she could tape it (the box was fully assembled and required only a couple of pieces of packing tape slapped on it), to which she replied, "you supposed to do that, but I guess this time I can"...and she tossed it aside. I suppose I shouldn't have been surprised when the package arrived in Kansas City OPEN and EMPTY. Upon investigation, I learned it had never been taped. Thank god I had insurance for the $100 worth of baby gifts inside. I guess it's my fault for not making sure she or someone else taped it, but it's sad that you can't trust anyone to do anything these days. I'm from a small town in the Midwest, where the postal workers offer to help and always make sure you receive your packages on time. I realize this is a major city with a huge mail volume, but L.A. could take a page from my hometown's book. Rant ended. read more

Aside from stupid people walking up to the counter who seem to have never mailed a thing in their life, the USPS, in general, is seriously in trouble. Not only do they mis-deliver mail to my house (and probably 1/2 of mine goes somewhere else too) but the PO box I have here is stuffed with mail from two cities over. Who the hell is sorting there, Stevie Wonder? And yes, I agree with other posters, stop 'yo bitching about the workers (or lack thereof). Any outpost office is understaffed and dirty. Try Manhattan Beach- fucking dirty and one person behind the counter. MANHATTAN BEACH, not Compton... read more

Unfortunately the customer service isn't usually good here. I've used it for almost 3 years and there are numerous rude employees.

No one up front, 5 of us in line. I've Come here numerous times & always a line with only 1 person working. Slowest post office ever. Said out loud hello? 10 minutes later someone appears. Why bother here read more

It would probably be faster to buy a plane ticket and fly to where your package is being shipped from and pick it up yourself then fly back than for these guys to deliver it read more

For a post office, I guess they're pretty good. If I'm comparing it to a business, I would say it's bad. The line moves crazy slow... as you'd expect from a post office. The woman who usually works behind the counter isn't overly friendly, but answers all my questions and isn't rude, so I give her a pass. I tried to go to the UPS store and they were just as slow and I spent 3 times as much. I guess I'm stuck with the mediocre USPS. read more

Its my local post office and the staff is super freindly

This is the worst post office I have ever been to and unfortunately it is the post office in my neighborhood. The attendant is more interested in holding pointless conversations than doing her job. She gives out incorrect information about shipping international packages. I had to go to another post office to get the correct informations and pricing. She no longer wears a name tag so I cannot call her out by name but she is a perfect example of why the United States post office is in trouble and why it should go out of business read more

This is a small and often under-staffed location...no doubt the result of budget cuts. USPS loses crazy amounts of money so you just can't expect service like in the good old days. During busy times expect to wait a while. Sometimes a LONG while. During mid-day though service is usually pretty quick and efficient. If you're in a hurry better go to the Redondo Beach branch as they have self-service machines which Hermosa does not. Parking isn't great, but that's because this is Hermosa Beach where there's nowhere to park! read more

This post office should be closed, I am a resident of Hermosa Beach, but the people who are working in it are horribly rude. Specifically the African American woman who is there. She is a nightmare to deal with, and although I would like to have a postoffice in our small town, if it means she looses her job, so be it. read more

This is the second day in a row that I've gone to this P.O. and there's a note on the door saying "Gone to lunch be back at 3:30" I was there at 1:43 so I guess they get 2 hour lunches at this post office, also I haven't had mail in 2 days and I'm a business and I know there's mail for me, just wonder where its at... read more

I'd give it 0 stars if I could. I always seem to get the same woman (maybe she is the only employee), but she is totally useless. Unfriendly from the moment you walk in, has a total attitude (which is fair enough if I'd done something to deserve it but when you haven't said a word and just entered the place it feels unwarranted), and so slow. There's always a long queue whenever I go - which is usually on a weekday morning and I now hate going there so much that I go the Redondo Beach post office instead which is much further away but the staff there are friendly and helpful. read more

I have to agree with all the negative comments about this location. I live in Hermosa beach and I dislike going here and it's the nearest usps location close to my house. The workers were very rude on few occasions and unhelpful. I rather drive to the redondo beach usps location and avoid these rude comments from these usps workers. They really need to adjust their attitudes. read more

I just had a horrible experience at my own local post office. This one women working there was so loud and commenting on what I was wearing and what my hair color was etc. and what should have taken 3mins. took over 10mins. AND then because she wasnt paying attention she charged me for a package that already had a pre paid label. Had to then issue me a credit which she complained about doing and told me it was my fault for not telling her it already had a label. I will now drive to redondo post office like everyone else i know does. read more

Most of the residents of Hermosa Beach, I believe, would say that we are very grateful that our little post office in the village narrowly escaped winding up on the USPS chopping block. The tellers are very patient with clueless people, and it's not their fault that the office is understaffed at times for the demand. Parking can be a little tricky sometimes, but it's not bad for a village location. I'm just always glad it's there when I need to mail something. I hate having to go to the Redondo post office, where the lines typically extend beyond the inside door. read more

Those who complain about HB PO - or any other office of the USPS - should understand that the level of service has been greatly impacted by congress. Congress doesn't give the USPS ANY money, but it has required the USPS to FULLY FUND ITS PENSION OBLIGATIONS - a policy that is not followed by any private business. As a result, the USPS has to save $$$ anywhere it can, which of course means it must hire fewer employees, which in turn means less service. If you have a problem about USPS service, the real problem is - almost as always - with congress. read more