The gentleman who helped me was great, patient and made sure to answer my various questions. The…read moremanager, who I believe is Zach, was also helpful but a little pushy and confrontational. I would avoid him unless you're coming in for something quick, as he doesn't seem to enjoy giving older folk the time of day. I've been coming to the Monona location for years and I notice there are new employees almost every time I visit. I'm starting to wonder if he may be the reason for that...

I was in the market for a new iPhone and decided today was the day to make the purchase. Real good…read moredeals shortly before Christmas. They had five agents there due to extra traffic. Actually, I've never had to wait more than 10 minutes on previous visits to this store. The staff was respectful, friendly and did a great job answering my questions without using technojargon. Zach A. was great to work with and he even walked me through wiping all the data off my old phone. He made sure everything (email, phone calls, etc.) was working before I walked out. Very pleased with the service I receive every time I walk in this store!

I visited the Cahill Main location during the outage. I asked why I did not receive an email…read morenotification about the outage and the manager said that they are not responsible for Verizon's failure to communicate because they were "independent" from Verizon. I asked whose name was on the wall and a customer started yelling at me from across the room and defending the salesmen. They did nothing to stop her so I told her to shut up. She then got up and came right at me saying "make me" in a threatening and provocative manner. She was very angry and unstable but the manager kicked me out of the store for telling this angry woman to shut up (which was their job), and he foolishly let her stay in the store, creating an obvious threat to others. They protected her because she defended them after they refused to do anything when she was yelling at me when I entered the store. I reported the company to DATCAP. The "executive" who handled the account said that he could not share any information about possible disciplinary action against the employee who enabled this insane interaction. In the next breath, he said that the store was an independent entity that was not under Verizon's control. This is the same lie that I was told by the store manager when I entered the store. This is a deceptive and illegal trade practice. Under agency law, the store is an agent of Verizon, and Verizon is responsible for its illegal and reckless conduct. Conversely, the store is responsible for Verizon's actions, including its failure to notify me of the outage, which cost me a client. Do not let these companies gaslight you. They do not care about your complaints, only their image. The employee in question should be fired for his failure to address this crazy woman and stop her from interrupting our conversation. He should be fired for not lifting a finger when this woman invited me into a physical confrontation. He should be fired for protecting her and asking me to leave the store because I told her to shut up. I would have never said a word if he had done his job and taken measures to protect me from this unstable, angry person. Finally, he should be fired for lying to me by saying that his store is not responsible for anything Verizon does. Whose name is on the wall?

Worst experience I've ever had at a Verizon store. Would not recommend. Salesman refused to help.read more

The lady inside made us feel crazy for not being able to figure out our problem, had minimal…read moreknowledge on how to go about our situation, and sat on a personal phone call that was non-work related for the entirety of our visit. As soon as we walked in and explained our situation, she rolled her eyes and provided no help. Overall a very poor experience.

I recently spent over an hour in there because the contacts on my Droid suddenly disappeared. I…read moreknew it wasn't a big deal because I had the backup assistant figured, but I didn't know how to use it or what happened to them in the first place. The reason that they get one star is not because they couldn't fix my phone. It's because all three guys working there seemed more interested in ordering lunch than assisting me. (And I was the only one in there!) Two of them tried to figure out what was wrong and kept on saying that the only way to get my contacts back would be to retrieve my previous phone. When I told them the error message that occurred regarding "TuneWiki" guy 1 asked what that was. Guy 2 went on to take my phone and show guy 1 what it was and telling him about it. (That couldn't happen after I leave?) These guys were horribly unprofessional and I will never be back to that Verizon store. I was able to retrieve my contacts later on. They were in my trash can on Backup Assistant. Even though guy 1 said that he checked there. Attention college students: This Verizon is convenient and right next to campus. But if you want people who actually know what they are talking about, I would go somewhere else. If you want to know what's good at the noodle place around the corner then this might be the Verizon for you.

Super disappointed in the quality of the glass. I paid $125 for a repair and in one day spots on…read morethe phone did not work. I took it back in and waited again for them to replace. Within one month the dead spots appeared again along with LCD streaks across the glass, then the glass cracked from a very light fall (not hitting the glass) with a good case. I feel the quality of the replaced glass was terrible for that price. The glass on my phone barely works and now have to pay another $100 to try a repair with another company.

From the owner: We specialize in fixing all types of smartphones, tablets, iPods, laptops, PCs doesn't matter if it…read moresoftware issue or hardware we are here to fix it. Got a broken screen? battery not working? want to get your smartphone unlocked which you just bought, is your charger not working or need prepaid phone plan we can take care of all these just stop by and get more details.

Mark is a pro! my wife and I have thought that quality workmanship and affordable prices were a…read morething of the past.Not so when you call mark.THANK YOU MARK!! Fred & Ginny Mroczko

Mark did an excellent job on repairing my Lenovo laptop. Quick service. Conscientious to take…read moreprecautions which I appreciated.

Caveat Emptor--Let the buyer BEWARE! I came into the Fitchburg store in summer of 2025 to switch my…read morephone into a different account. During the process Austin told me that if I signed up for two phone lines I could get the senior discount and save money. This was not true as I found out later at a corporate store. Austin also talked me into buying a new phone. What I did not realize is that he attached the new line to my new phone. Three months later when my phone bill more than doubled I found out that he had lied about the terms of the senior discount, he had put the new phone on the second line which I had repeatedly told him I did not need. It is my own fault for not READING EVERY WORD of the contracts. You need to do that if you buy a phone or plan here. They will LIE to you. I had to buy my new phone in order to discontinue the second line and reduce my phone bill. This is a FRANCHISE STORE, not a corporate store, and it is easier for them to get away with LYING to the customer.

Outstanding customer service and professional knowledge base. Julio Blanco is a star - Short wait…read moretime - All AT&T options were shared and discussed during the purchase of iphones. They showed that they truly cared for their customers. Well Done!

This past weekend, I was once again very pleased with their great and friendly service.read more

I was referred here as the only place that could perform certain tests on Samsung phones. I…read moredropped my phone off, and was told there was no charge for diagnostics. They said they did not know how long it would take, but to check back in an hour or two. I had lunch at the taqueria next door and checked back. I asked how the progress was on my phone, and they said they hadnt started it yet. They were incorrect, there WAS a diagnostic charge, and I could pay it right then. I said, how much was the charge, they said $40. I said, no thank you, and asked for my phone back. They seemed incredulous that I wanted my phone back. I will not be going back. If Tech Heroes cant do it, it doesnt need to be done.

It's not vapor wireless anymore. It's a new vape shops run by some really cool dudes. If you're in…read morethe area check them out they always got the bomb deals.

I needed a new vape battery and this place always comes thru. Super helpful staff and down to earth…read moreprices. Great CBD selection and house made goods.