I just left the Dubuque store on Wacker Plaza. I was sitting there for 20 minutes before anybody…read morewas behind the check in desk. The employee began to talk other people ahead of me. I said, "I was here first! I don't have time for this." and began to leave. He said to me Don't come back!!!! This is NOT the customer service I expect. I was trying to get help activating a phone that won't activate by following the instructions. This employee was way out of line and obviously wandering around the store rather than doing his job, not to mention the absurdly rude comment.

As good as it gets (for a wireless provider at least). I would recommend the Wacker location and…read moreasking for Marissa. I also recommend making an appointment in advance if you don't want to wait an hour to see a sales consultant. As for why I recommend this store: Coming from a horrendous customer service experience with Verizon, I wasn't expecting much from US Cellular. I switched to get a lower priced monthly plan but didn't expect more than that. I have been pleasantly surprised since making the switch. It's not that everything has been 100% smooth (it hasn't been) but the big difference is that the sales and customer service staff at my local US Cellular have actually been able to address issues and resolve them WITHOUT me spending endless hours on the phone trying to explain things to an 800-number support person. Maybe my expectations are just that low but with Verizon, any time I had a problem I would be told one thing by one rep, only to wait several weeks for what they told me not to happen. I would have to call up again, start over with a new person, and hope that the story they were telling me would be true. It never was. I am completely astounded by US Cellular in the sense that even though things have been bumpy with my transition from Verizon and everything didn't go exactly as promised, there has always been a real person ready to take ownership of the problem and find a solution. If it can't all go right then this is the next best thing.

I have NEVER had a single bad experience here. Owners are caring and friendly. Store is clean and…read morewell stocked. I get my cell phone coverage through them as well as my Satellite service for TV. All staff are knowledgeable and helpful. I would have given 5 stars if I didn't need to pay an activation fee for my phone. Keep in mind.... This is not the stores fault but US Cellular.

Avoid this store at all costs. Go to Verizon instead. Verizon was super helpful. I went to this…read morestore to buy liquid gold as a screen protector for my new phone. Was told they no longer have it. The guy recommended the glass screen protector instead. Fine. As I was putting my phone in my purse which was sitting on the floor I missed the pocket. It fell 2 inches to the floor. When I got a case to put on my phone 20 minutes later I noticed the screen protector was shattered. Proceeded to go back to US Cellular and was informed to send it in under warranty and they'd send me a new one. When I went to Verizon I was told it should have been marked as defective and sent back to the company and my money should have been refunded. SKIP THIS STORE AND GO TO VERIZON. This store has horrible customer service!!!!

About four years ago I walked into this store to set up new phone service, and the guy that…read moreassisted me set me up with the wrong plan (after trying to up-sell me by lying). I went in a few days later when I realized the error and was told that I had to come back again when he was scheduled to work. I did so a day or two later. He did change the plan to the correct one, but not before trying to up-sell me again. I can't prove it, but I am nothing short of positive he did it on purpose based on his demeanor and response when told what happened. I made the mistake of not calling him out on it right then and there, but I wanted to give him the benefit of the doubt. However, since I was getting a prepaid plan and the original plan he gave me was a postpaid plan, a new account had to be created. Instead of closing the original account, he just made the new one and a month later I get a huge bill for old one. When I asked about it, I was told that the account would be zeroed out and closed, but that it might take a month or so, so I should just disregard any future bills. Which is exactly what I did when I got the next bill a month later. A month after that, the bills stopped coming so I assumed the account had finally been closed. A couple months after that, I get a notice from a debt collector for it, and when telling the debt collector that it was a fraudulent debt, they reached out to US Cellular for "proof of debt", and all I received was a copy of the original invoice. I reached out to US Cellular, but all they told me is that once it goes to collection it's out of their hands. For months afterward, I received multiple calls daily from the debt collector and additional notices threatening to report me to the credit bureaus. Fortunately it never appeared on my credit, but just today I received another notice from a different collection agency for the same thing. I have wasted at least two hours this evening calling the US Cellular store where I initially set up service, calling US Cellular customer service, and chatting with US Cellular customer service online. I have been transferred, put on hold, told I would be called back but wasn't, and just given the runaround. All I've gotten is "you need to talk to someone else" and they give me a number and tell me that it's the "dedicated Fraud debt reporting" number, or the "Financial Services" direct number, but it's just the regular customer service number which is almost completely automated. When I did get through to a human, all I was told is that it's my problem and there is nothing anyone can do since it's already gone to collections. US Cellular, if this goes on my credit report: watch out.

I've been using this store for probably 8 years now, almost since my very first cell phone. The…read morereason I stay? Great customer service. Here are some examples: 1. I'm no longer local, but my dad will often stop in to ask them a question and they are very helpful. 2. They've given me a loaner phone to replace my broken and let me keep it for months until I was up for a new contract and could get the good phone deals. 3. They offer really helpful feedback on new phones and are not afraid to say a phone is crappy. I know US Cellular has had a lot of problems lately especially with the billing system and this place was really good about answering questions and helping people find the best way to pay their bill. The reason I'm giving it 4 stars instead of 5 is because this place is always busy when I visit and I have to wait for a worker to assist me.

Ive been with US Cell for almost 3 yrs now and this place is the best for customer service so far…read morein my opinion. Theyre very down to earth and seem to be very knowledgeable (Tyler and Jared have helped me the most). Very good place to go if theres something specific youre looking for. They wont let you down! If they cant help you by any means they get you where you need to go for whatever it may be. I will miss this location when i move! I would consider driving an hour just to pay my bill every month if the new location im at dosent serve me as well. Just saying.

10-02-2024 I called US CELLULAR at 1603 West Ave, Freeport, IL 61032. A female answered the phone…read more I told her I was considering switching cell phone providers and wanted to know some things about us cellular. During my explanation I could hear the woman whispering to someone. She then said I'm sorry you are breaking up. I repeated my self two more times, all the while I could hear the US Cellular representative whispering to someone. The representative kept saying "you are breaking up". It must be your current carrier, and that "you should stop in, to discuss". I asked for a manager and she hung up on me. I called back and asked her for a manager and was given a male representative. I told him that I have lived in this town for a year and no one has ever told me that "I am breaking up". I asked for a district manager and he was going to get me a number and then I was disconnected.

The Darlington WI office hires the rudest people to work in Darlington. I was treated so badily…read morethat I am changing from US Cellular to Verizon because I refuse to pay money to a company that is so rudely!! Goodbye US Cellular! Never again!!!

I would give zero stars if possible! The company itself isnt bad, this store and at-least one…read moreemployee were exceedingly bad. walked in to have my phone repaired since it completely quit working after latest update. was met with the rudest and most unprofessional employee I have ever had to deal with anywhere. Asked to speak to a manager and he claims there are no managers at this location just employees. he never even bothered to look my info in the system. he thought it was funny that I was upset that I have been a customer for over 15 years and have 6 phone lines with them and yet there was nothing they were willing to do for me. called the 800 number and the very nice customer service lady was able to help me out with no issues. avoid this place, the other us cellular by fareway has much more attentive and professional employees.

Customer service could be a whole lot better person I was dealing with was rude more concerned with…read moresending text messages to somebody then helping me

Sometime ago I switched from AT&T to US cellular due to the fact that AT&T does not have decent…read moredata coverage in this part of the state US cellular covers the entire state and I have never had a problem with dropping calls or being in a dead area.

Engaged staff. Friendly. Explained things well. Offered suggestions to help make my experience…read moreeasier. Helpful!

I have had nothing but issues with them! first it took 1 hour to get my phone set up, now they…read morewon't help me out at all, I can't get logged into my account, it keeps sending me notices to get logged in but it isn't working! won't work to be the account owner when I'm the only one on the account.. like wthhh?

I bought a phone here and brought it home only for the internet to not work on it. I returned it…read moreand was charged $75 for a restocking fee and wasn't refunded for the service plan. I paid with a debit card and the money wasn't put back on my card. Instead I was told that I would receive a check within 3 to 5 days. 2 weeks later after many phone calls and visits to the store I was told it was going to be 6 weeks. All of this should have been explained to me before signing anything

Best Experience with a US Cellular Location! The staff is…read morevery helpful and dedicated to providing you with the best experience possible! They always go out of their way to make sure everything is done right. I will always go to this location.

Helpful, but not helpful…read more Disappointing customer experience at Dubuque AT&T Store. I get a bit worried with next generation of leaders.

Kai is an absolutely AMAZING employee. He's been SO helpful every time we've been in there.read more