Helpful, but not helpful…read more Disappointing customer experience at Dubuque AT&T Store. I get a bit worried with next generation of leaders.

Kai is an absolutely AMAZING employee. He's been SO helpful every time we've been in there.read more

uscellular staff at the Monroe wi store is basically incompetent and slow, do not support the very…read moreexpensive equipment they sell but are quick to try to sell you more expensive equipmnet they don't support. I spent over 2 1/2 hours waiting for help just to be told in less than 5 minutes they couldn't help me. If T-Mobile wants their merger to successful they need to train their staff better and provide better support for their customers or they will lose them.

I own a Celestron telescope, and for Christmas my son gave me a Celestron SkyPortal Wifi Adapter,…read morewhich has an RJ12 6P6C 6-pin male end which plugs into an auxiliary port on the telescope. Unfortunately, Celestron has a clearance design flaw such that when the Skyportal Wifi Adapter is plugged into the auxiliary port on the telescope, it's prone to being hit by the telescope body when slewing. So, the natural solution to this problem was to secure an RJ12 6p6c Female-to-Male LAN Network Ethernet Extension Cable. Amazon.com sells these for $8, and had I purchased it, it would have arrived today and there would be no issue. Instead, I thought that I would go to Radio Shack here in Monroe, and give local business my money - even if it cost a little more. Radio Shack didn't have this item or a comparable item. However the store clerk (I believe the owner, David Gombosi) told me that I could "make it work" by purchasing a 6-pin RJ-25/RJ-11/RJ-14 telephone line cord (25' long) and a CAT5 in-line coupler, which is 8-pin. He told me that this coupler would work because the 6-pin cable will only use the center 6 pins. Total cost: $24.24 including tax. I was hesitant to purchase for two reasons: Price and I didn't know this would work in lieu of the shorter, standard RJ12 6p6c Female-to-Male LAN Network Ethernet Extension Cable. Plus I was unsure of the 8-pin coupler that the Radio Shack clerk showed me. I asked him, "Are you sure this will work?" He said, "Yes." So, I purchased the items for 3X the cost that I could have ordered on Amazon because (A) the clerk assured me that the items would work and (B) I wanted to keep purchases local. Last night, I tried the items and it didn't work. Whether it was the 8-pin coupler or the 25' of RJ-25/11/14 cable that was the culprit, or both... I do not know. I drove back to Radio Shack this morning to return the items with original packaging. The clerk (actually two clerks and I believe one is the store owner) told me there were no returns "because of covid-19". I said "What? I paid $24 for these items yesterday and you assured me these would work but they don't work. What am I supposed to do now?" The clerk told me that he could "exchange" the items. I responded, "Are you kidding me? Exchange them for what? You didn't have what I needed but told me these items in substitution would work. They don't work. So, what are you going to exchange them with?" Both clerks just looked at me dumbfounded. I then told them their policy of no returns should be posted, somewhere. One of the clerks told me it was on my receipt. I told the clerk(s), "A lot of good that does me, since I only get a receipt after I purchase, at which point I can no longer return the items according to your covid policy". They both just stood there and said nothing. Again I said that "You assured me this would work, that I was never told at the time I was being directed to these items that if they didn't work I couldn't return them, there are no postings in the store stating that there are no returns." I then grabbed the items (which the one clerk had touched - so much for the covid precaution) and left the store. To say that I am upset and disappointed in Radio Shack is the understatement of the year. I purchase many items from Radio Shack, but no longer. Your store policy, annunciation of that policy, and customer service is the worst I have seen in quite a while. I was willing to spend 3X the amount I could have paid for the correct item online with Amazon because I wanted to give Radio Shack the business and keep it local. Drove 16 miles round trip twice, and all I wanted was my money back. Thanks David Gombosi. You just lost another customer.

I came in today with problems with my charging port in my iphone. I left with a new phone, and was…read moreextremely well taken care of. If i could give this store 10 stars I would. Barb and Dave took amazing care of me. They were funny, and made sure I got what i needed. They go above and beyond to help their customers, and it shows!

i worked in Dubuque for about 9 months close to IN Touch, besides being close and friendly, they…read morealways asked if there were any other needs i had for my phone. The owner Barb and her employees took great care of my phone needs. Thanks Geno

This store never wants to help anyone. The less people they have in there the better. If you want…read morehelp go to the rockfalls store or the sterling store. More friendlier and they actually want to help.

yesterday I came to this location to change my plan from a different company and I asked the guy if…read morethe new line comes with a hotspot and he said yes 30G, after I finished everything tried to open the hotspots in my house, and it's not working I came back today and asked the same guy if there is a hotspot or no again said yes after he tried to know what is the issue said yes another plan have not this one. I told him I asked you twice and you say yes, he told me "okay? I said yes and it's not what you gonna do right now in a weird way". I told him I will change company again he told me okay without any respect, it's the worst customer service. I see it in my life.

Service was phenomenal, staff is welcoming, overall a good environment, and I highly recommend to…read morethose who are looking for a new cell service company.

Brian really helped us navigate what phone would be best with how we use our phones. He was very…read morepleasant about spending a good amount of time with 2 middle aged, technology challenged people! He switched over my phone info to the new 15 and my husband's info to my old Xr. We have a very good experience and would suggest people to see Brian at the store.

I just left the Dubuque store on Wacker Plaza. I was sitting there for 20 minutes before anybody…read morewas behind the check in desk. The employee began to talk other people ahead of me. I said, "I was here first! I don't have time for this." and began to leave. He said to me Don't come back!!!! This is NOT the customer service I expect. I was trying to get help activating a phone that won't activate by following the instructions. This employee was way out of line and obviously wandering around the store rather than doing his job, not to mention the absurdly rude comment.

As good as it gets (for a wireless provider at least). I would recommend the Wacker location and…read moreasking for Marissa. I also recommend making an appointment in advance if you don't want to wait an hour to see a sales consultant. As for why I recommend this store: Coming from a horrendous customer service experience with Verizon, I wasn't expecting much from US Cellular. I switched to get a lower priced monthly plan but didn't expect more than that. I have been pleasantly surprised since making the switch. It's not that everything has been 100% smooth (it hasn't been) but the big difference is that the sales and customer service staff at my local US Cellular have actually been able to address issues and resolve them WITHOUT me spending endless hours on the phone trying to explain things to an 800-number support person. Maybe my expectations are just that low but with Verizon, any time I had a problem I would be told one thing by one rep, only to wait several weeks for what they told me not to happen. I would have to call up again, start over with a new person, and hope that the story they were telling me would be true. It never was. I am completely astounded by US Cellular in the sense that even though things have been bumpy with my transition from Verizon and everything didn't go exactly as promised, there has always been a real person ready to take ownership of the problem and find a solution. If it can't all go right then this is the next best thing.