Service was phenomenal, staff is welcoming, overall a good environment, and I highly recommend to those who are looking for a new cell service company. read more

Brian really helped us navigate what phone would be best with how we use our phones. He was very pleasant about spending a good amount of time with 2 middle aged, technology challenged people! He switched over my phone info to the new 15 and my husband's info to my old Xr. We have a very good experience and would suggest people to see Brian at the store. read more

Nicole at the Peru Store was so helpful and patient with me when I had trouble recovering an app I had accidentally closed. It continuously monitors my blood sugar. I was so nervous that I wouldn't get it back. Nicole helped me and she got the app working again. Really grateful to her. she's awesome! read more

I had walked in there to pick up my order I placed online for a new line. I had my state ID with me, two bills under my name and my bank info. Apparently that was good enough and asked for more so I wen the next day with even more proof since my State ID wasn't good enough and then they told me they wanted me to bring in my Birth Certificate and Passport or green card or military ID. I was embarrassed, I felt so discriminated! I cancelled my order and went elsewhere and they happily accepted my ID at US Cellular and had no problems. I didn't even need that much proof when I go get my license, who knew trying to get a cell phone could be so complicated, ATT needs serious help, nothing 611 will fix though. read more

If you go here make sure Nicole doesn't help you because she will be no help at all ! Went in to get my case replaced that is under warranty and she tells me it isn't a manufacturer defect and it was and I tried to add a line and she tells me I can't pick the number I want for my business! She says it just gives us a list of random number and you can pick the first two numbers ummm no i have picked my number before you don't know what you are doing Nicole get a new job read more

Very Poor Customer Service. Ordered a phone in store and never called to say it arrived. They said it was sent back and refunded. Never received a refund, and AT&T CS said it was never sent back. After 3 months we are still waiting on refund. read more

Ok I went in there yesterday to trade my phone in. I have an iPhone Se and I haven't even had it for two years and I paid 700dollars for it and the would only take mine for 74 dollars!!! If you go to this at&t I'd strongly encourage you to switch carriers. read more

After numerous visits to this branch I have decided they do not deserve a rating above zero. They have repeatedly messed up my phones both business and personal. They have messed up our voicemail, texting, passwords and contacts. read more

Worst customer service ever!!! If you call the # you get automated service only. I tried to speak to a human being and was told that they are closed. You advertisement says that you're open until 8. Why can nobody answer a phone at a phone company!!!! read more

I just had the BEST experience at ATT Peru, IL, and so I felt compelled to leave a review right away. I cannot say enough how awesome my customer service rep, Colin, was, and I hope that by leaving a good review it will get back to him and/or his manager(s), because he was seriously the best. First, he promptly greeted me upon my arrival to the store with a smile and very nice pleasantries. As he was looking up my account information, he noticed I wasn't on the "Next" plan. Normally at this juncture the rep tries to sway me into changing my plan; it's their job, I get it, but that doesn't mean I don't dread listening to their speal before politely refusing. Not Colin, though! He smiled and said "You must have unlimited data!" Which I do, hence the reason I won't change my plan. It was just so nice to have a rep get it and even share a smile with me over it. And then he totally turned my day around for me. I had dropped my phone into water this morning. On top of that, I checked my AppleCare and found out it had expired. And to make matters worse, when I checked my att account online, I knew I wasn't up for upgrade. So I was fearing that I was going to have to buy a new phone mostly outright with little discount. And that's when Colin said, "Don't worry, Courtney - you had purchased insurance in this line!" He has no idea how close he came to be hugged tightly right then and there. It's Christmas time, so I really didn't have the extra funds to spend on a new phone. But a replacement phone, that I could swing! So Colin took care of everything for me and was so pleasant to interact with - he really changed my mood just by being so kind and helpful. So I will absolutely return to att for my future cellular needs! Thanks for being awesome at what you do, Colin! read more

By far the worst company I've ever delt with. We were lied to overcharged and refused help from customer service.when we asked to talk to a manager they told us their managers font talk to customers. What a joke read more