We are new to Marseilles area, asked people about places to take our 2013 Traverse and "ZIGS" name…read morekept popping up. Scheduled to have brakes checked at 57,000 miles, dropped off and got a call. They said, "I recommend you do the front brakes, 20% left". I said, 'why not do the back ones to as long as you have it in", thinking rear would need to be done soon. They replied, "they still have at least 65% left on, would be a waste of your money to do this soon". HOW REFRESHING to again find a business being honest!!! If you need work, please give them a call.

Zig goes out of his way to make every visit a pleasant experience. From the moment I walk in, until…read morethe moment I leave, I'm treated with kindness and respect and they answer every question I have. They also respect my time and I'm usually in and out in no time.

I just purchased the parts to do a 3 axle trailer brake job, I got most of the Parts from R&P and…read morenext time will get all. Mostly went without a problem but when a problem happened It has been a long time since I can say it was handled as well as this company handled it, Josh and Amy were so quick to correct UPS screw up and got me the right and missing parts very fast and no hassle about who was to blame, I had the problems in just a couple days. From Now on R&P will be who I recommend and tell all my friends and business relations about !!!!! THANKS THANKS THANKS !!!!!!

This has got to be the worst experience I've ever had in ordering parts for anything…read more I was ignored for multiple days in a row. I finally got a rep over the phone and they still had to call me back. We spent 20 minutes confirming parts and they even texted me pictures of the parts to confirm it was the right ones then they send the completely wrong ones! I made so damn sure by sending them the part numbers and all and their parts rep Dawn confirmed that's what would arrive and it still didn't! Like how are you that bad at your job. Man I would use ANY other trailer parts company before using R&P ever again.

WARNING TO FUTURE CUSTOMERS:…read more My husband and I recently tried to purchase a vehicle through Princeton Auto Group, and our experience was extremely disappointing. The two representatives handling our application, Samantha and Joshua, repeatedly told us they were "working hard" to help us obtain financing. However, throughout the process we were treated in a way that made us feel like we were unworthy customers rather than people trying to purchase a vehicle in good faith. We were asked to gather multiple documents quickly and submit them for verification. We did exactly that and cooperated fully with every request. Despite this, the communication we received was dismissive and disrespectful. During conversations we often felt talked over, not listened to, and made to feel as though we were somehow less important than other customers. They even went so far as to say that we falsified documents. Buying a vehicle is already stressful, especially for people working hard to rebuild or improve their financial situation. Customers deserve to be treated with dignity and basic respect during that process. Unfortunately, that was not our experience with Samantha and Joshua at Princeton Auto Group. Because of how we were treated, we chose to withdraw our application and take our business elsewhere. We hope Princeton Auto Group takes this feedback seriously and improves the way customers are treated during the financing process. -- James & Marla Boyer If dealership management or ownership would like to review this situation or discuss what happened, we would welcome the opportunity to speak with someone who values respectful and transparent customer service. Our intention in sharing this experience is simply to ensure that future customers are treated with professionalism and dignity.

What a waste ! Placed an order for a 2025 Yukon Denali Ultimate in May, 2025. Five months later…read morethey get an allocation and then start to change not only my trade in value by 15%, but also the new car price. Don't think because you have something in writing that they will stand by it... Bottom line - I walked away.

Brought my truck in for some body work from an accident and could not be happier with the final…read moreresults. From the moment I set my eyes on it after it was finished I felt like I had won the lottery. It was literally in better shape than the day I bought it! I was so worried driving it back home because I didn't want to ruin the mirror shine on the exterior and the immaculate interior that was cleaned to the very last detail. Taking pride in work is honestly an understatement. They go above and beyond that from the first call to schedule an appointment to driving the finished product away. I am not someone that does reviews, but would not be able to sleep at night knowing that I did not give praise and admiration when it is so overly due.

My car had serious hail damage. Fender Menders was able to get all it fixed, dealt with the…read moreinsurance company and even set up my car rental. Got my car back looking better then it did when I bought it brand new. They even detailed the entire interior. Looks great! Won't go anywhere else!

Me and some family members bought my father a grille guard and tonneau cover for his birthday/xmas…read moregift. They told us it would take about 4-5 hours to complete. We stayed in town shopping as it was Black Friday thinking we could pick it up on the way home. Well two phone calls to them later and 9 hours we decided to just go there and it was sitting outside. Had no phone calls from them telling us it was done. Went inside and the lady was sitting kicked back on her phone and looked fed up when she saw us walking in. Install looks fine as it should with so much time taken. Completely unimpressed with the service and honesty from the employees. Got a lackadaisical apology and had them try and lie to our face about how long it takes when we called at 3pm and they said they were just starting on the grille guard.

Friendly and helpful and they don't try and push other services on you , it was clean inside and…read moredidn't have to wait to get taken care of

Buyer Beware !!!!!!! We looked at several vehicles, all of…read morethem need repair . Over priced for cars /trucks that need work!

Where do I start? I've been looking for a Jeep wagoneer since the one I have rusted out completely…read more I've got an alert whenever the car shows up for sale anywhere. The minute I found the alert I called about the car. The guy I spoke to wasn't the least bit pushy and gave me great helpful info about the car. When we came out to look at the car he pointed out all it's issues (with a 25 plus year old car, there will be issues)and put it up on the lift for us so it would be easy to see the under carriage. There was no haggling and we left feeling excited about the car and great about the place we bought it from!

Okay: here's the skinny. Hubby is a gear head. He is repainting an old Cadillac. He buys 'stuff'…read morehere often, and everyone here is very helpful. Today, for the very first time, he had a serious issue with a product he had been sold. We went in to see what could be done. The owner checked hubby's purchase, and confirmed that an incorrect hardener had been sold to him. Mistakes happen. We are all human. But integrity is not all that common any more. We experienced a level of professionalism and integrity at A&B today that renewed our faith in our fellow humans. Hubby was refunded his ENTIRE purchase price, and the correct hardener was supplied free of charge!! The staff and owner bent over backwards to ensure we had all the info and product needed to successfully complete the task. We recommend this business without reservations! We wanted to share this experience. Thanks, A&B!

Our car stopped working. They were so kind and helpful! Taking care of our car and provided us a…read morerental!

This is a rather long rant, but in essence it's a warning of Buyer Beware if you buy from Schimmer…read moreFord. July of 2023 I ordered a Ford Maverick from Schiller ford, I knew it would take some time so I was patient for months, it wasn't until I heard others who had ordered from other dealers months after me and already had build dates that I became annoyed. I started contacting the dealer periodically to check on the status and was always just told Ford hasn't picked up the order yet and they can't give me any updates. When I heard a couple people I know that ordered in March 2024 and already had build dates in June, I began to get angry. I contacted Ford customer service and was told they had no record of my order and I would have to talk to the dealer. I told them if I could get any information from the dealer I would t be calling them. I then sent an email to the CEO of ford and head of customer relations and within a day I was contacted by ford, they took the information on my order escalated it and gave me a build date. Something maybe the dealer could have done months ago and I wouldn't have been waiting for almost a year. The same guy also told me that the dealer had a few others stuck in their order banks, so if you ordered from Schimmer and have been waiting a long time you're welcome. Your vehicle might finally be on its way to production. I had told the dealer several times that I wanted to be notified as soon as they got a build date because my fear is they would wait to call me until the truck was on the lot and then low ball me on my trade saying take it or leave it we will just sell it to someone else. They assured me they would so I would have time to sell my trade myself if they were unwilling to give me its value. I waited three days after Ford had located and scheduled a build for my truck and still no updates from the dealer. I wrote a letter to the president expressing my dissatisfaction with the follow-up and customer service and why did I have to be the one to go to corporate and get this order moving, why didn't any of his staff take the initiative to find out why it was stuck in limbo. I received a snarky email back with absolutely no appologies and basically telling me to feel free to buy the truck elsewhere. I have waited almost a year, my trade is now a year older, interest rates are higher. If he had offered even one apology for his staff not following up and a willingness to do the best he could on my trade, or in any respect at least pretended he wanted to earn my business I would have gone through with the deal. But he might as well have told me to F- off, go somewhere else. So that's how they treat their customers.