We have used trekkies several times and have not been disappointed…read more knowledgeable, cost effective and friendly. Felt safe using the to secure our data. Highly recommend!

Dropped off my laptop for a 48-hour diagnosis, but had to call multiple times just to get updates…read more First they said they couldn't access it due to a password issue--I immediately provided it. Then the next day, they still claimed they couldn't log in, after I asked if they had inspect it. The owner said no, but suddenly said it needed a motherboard replacement, which didn't make sense. Still got charged a diagnosis fee for an inconsistent evaluation. On top of that, the owners were arguing in front of customers, which was unprofessional. Would not recommend.

Review 400 here!!!…read more The best customer service around! They will not overcharge you, they will not pressure you into an up sell, and they will walk you though your best options. We had an issue with the charging port on an iPad, and they fixed it quickly, and the fee was appropriate for the time spent. I also asked a couple questions about my phone and battery life, and the woman sales associate was awesome. She was helpful, truthful and seemed more interested in me doing what is right versus her making a sale. CPR has won my business, and I am going to recommend them to anyone who asks. Great customer service can be hard to find. Keep up the good work Elgin location!

I came here as I filed an insurance claim and this place was the closest to me and has great…read morereviews. I had never had to file a claim so when I came in and was asked for the phone password and to disable the "find my" app it was weird to me. But i understood. They replaced my screen within an hour. Dude that helped me was very nice. After having the phone back, the next day I noticed the phone was just shutting off. Bluetooth and wifi kept disconnecting, and was getting an error on the apple pay. These were issues the phone was not having before. Even during the screen being broken. This started after the replacement. I called the store to explain what was happening. They told me to bring it in to replace the screen as it had warranty. I did. When i brought the phone back they told me i had to leave it overnight. This was not ideal as i had an urgent matter the next day (traveling to see a sick relative). A guy from the back I asked if it was a replacement he could get it done but the guy helping me said its not a screen replacement. I asked further questions as i am not an expert with electronics and had been told over the it would be a screen replacement. Apparently I was rude while I was asking questions like: why wouldn't these issues have come up when you guys tested the phone after the replacement? these issues were not happening prior to getting the screen fixed (while the screen was broken the phone was functioning), what could be causing it now? Why cant you swap the screen to a new one to test it? These questions led to the owner/manager of the store refusing me service. Because I was being rude. When I explained I was not trying to be rude and that I am very novice with all this he asked if I wanted him to call the cops to get me out. I asked if i could get the old broken screen back (I wanted to see if there was damage on the other side of the screen and maybe the broken screen maybe cause other things to break?) he laughed in my face and said no. I asked in his professional experience, if not the screen what could be causing these issues? He said the mother board. He did continue to refuse service even after I had paid and the screen has warranty.... Which idk how I can use it if hes refusing me service? Also, if there are other potential issues why not diagnose the phone prior to accepting service on the phone? It is very possible its the mother board but also possible that its a faulty screen...?

Girls here helped me resolve my issue I had with boost. My phone wasn't working. When I went to…read moreboost they kept saying it's the phone but my phone is fairly new. I came here to see if it's cheaper than boost mobiles And it was. They helped me transfer everything and all I had to do was to pick a cute case and pay! Now I only pay $50 instead of $66 and get free México call. And my internets been great! Thank you! Here is my cute case

Friendly staff and great price! Just switched to this company and can't wait to enjoy unlimited…read moreinternet

I'm not a paying customer of theirs, but I've twice called with questions about fixing an old…read moreMarantz PMD430 cassette recorder and in both cases the staff have kindly walked me through the steps necessary to fix my problem. I was prepared for a confusing time as I tried to explain the nuances of my issues ("There's a thing attached to a thing that moves another thing"), but both technicians knew the exact pieces I was referring to, and the exact problem that had caused the issues, and the exact fix for me to try. Really very grateful for their kindhearted help.

We're working on a upgrade for an important client when we discovered their Eiki projector wasn't…read moreworking. I found Superscope as an authorized repair shop and called them. Very easy to work with, I dropped the unit off on a Monday with a verbal estimate of $1,500 and got a call that Friday that it was repaired for $600! Thanks to Micky Moore and all of the team at Superscope I looked like a hero in front of our client.

Henry replaced the glass and an output jack on my Samsung S9 by taking my cell all apart and…read moreputting it back together while I watched. It was quite impressive. He obviously knows cell phone repairs! Highly recommended!

The service is outstanding!! Ask for Patrick! He has so much knowledge and potential to this…read morecompany He needs to be in a manager position as he's doing the work of multiple employees at all times. The overall selection of phones and accessories is very good and you get your absolute value for your money! 11/10 Recommend!!

Marco at the Geneva, IL is amazing! my screen stopped working. I walked into the store and he…read morefixed it while helping another customer!!!! Amazing customer service!!!

I usually bring in relatively large projects which I fabricate myself. This, I always appreciate…read moretheir professionalism and their willingness to communicate with me. They are the best store I have ever ever used and I have used them now for many years.

I had less than two hours to get a rush order project completed in the same day, I called and the…read moregirls said to email the project and tell them what I needed and they would make it happen. When I arrived in the store the project was 100% completed and looked beautiful. I am thankful that Chiquita and Eboni were able to get everything done perfectly and quickly!! They are a great team!

The staff at this store is Knowledgable, helpful, and courteous. I appreciate how they cleaned up…read morean issue that was caused by the remote/phone-based Google Service deptartment. They solved my issues and sent me home happy.

Staff here are friendly and very helpful. We have some…read morequestions that was not answered about the google health software update but that is ok. We still buy the Fitbit Air, anyway. It's a quick turn around of transaction, too!