This company boosts profits by charging local residents for anywhere from 2-3 weeks/year of non…read moreservice. Keep in mind that service for high speed internet from them can cost upwards of $5 per day. Then they claim it's regular maintenance in an effort to never credit residents for that downtime despite rising costs on a yearly basis. This should be the last company you choose to do business with.

I would give ZERO stars for Mediacom. The absolute worst customer service, high cost for little…read morevalue. Zero accountability at Mediacom. The cable set-top boxes have been an absolute nightmare since April. We get a letter stating that they were going to encrypt the channels and we were required to get set-top boxes for each TV in order to continue getting cable TV. We have had recurring issues with the high definition (HD) channels not displaying properly. It has taken FOUR technicians to come out to troubleshoot these issues. We have been overall very dissatisfied with the level of customer service provided by Mediacom. It should not require me to make more than one phone call and several hours with a customer service rep only to be told they need to send out a technician. The last three technicians Cody, Matt and Anthony (who is technician #101432) have been very helpful but we have wasted countless hours with Mediacom. May 28, 2024 was supposed to be a service call regarding our HD issues, and the technician Matt thought he was setting us up with internet!! For the record we were NOT signing up for internet, we already have fiber internet through Surf! Turns out the last customer service representative who was supposed to provide me a QUOTE for bundled internet and TV had actually signed us up for new internet WITHOUT MY CONSENT. Matt had canceled the service for us. I called Mediacom and spoke with a supervisor (Stephanie), who told me she was going to access the phone conversation between me and the customer service agent who signed us up for internet. She said she was handling it. Then a week later the HD went out AGAIN. On June 5, 2024 I wasted an hour and 20 minutes on the phone from 9:30pm until 10:50pm with a customer service rep named "Mae," customer rep number 19-C, who was clueless on how to help. I asked her FOUR times to transfer me to a supervisor. She ignored my requests until she finally said there was an agent free. That person "Michelle" tried to help me and failed, and said she had to send a technician the next day. I was promised a partial credit on my next statement from both "Mae" and "Michelle" for the HD issues but they wouldn't say how much the credit was. The technician (Anthony) who arrived June 6 did some troubleshooting and said the third set-top box was never registered to our account by Mediacom. How is this the customer's fault? I emailed customer support to complain on June 16 and got a reply that was a weak apology and they stated we were issued credits. Imagine my absolute disgust when I get the paper statement in the mail today and discover the credits they issued were a whopping $5.19. Plus the "change order" ie the Mediacom rep who ordered internet without my permission was charged and then removed. I emailed customer care again to express my dissatisfaction at the $5.19 credit. They sent me another apology today 6/18 and offered to give us 7 days of credits. This is still insulting and this should be at minimum a month's service waived, but I have spent WAY too much time and energy on these people. Will be researching other TV providers, perhaps satellite is the better way to go!

I just upgraded my iPhone at the Ottawa store and when I did, they told me there was in-store…read morecharges but they didn't tell me how much and they were for. I was charged $29.99 their redux water protection plan I didn't ask for and I don't need. Unfortunately, I didn't check my bill until I got home and then when I went back and talk to Ashley at the store, She said she told me there was in-store charges and I explained that I should've been told more about what they were and she told me I should've asked. I feel like it's very deceptive. Go to Verizon in Peru, they don't overcharge.

Nope. Very frustrating experience from start to finish. According to them everything is corporate…read moreVerizon's fault, and because of that, they can do nothing to help you fix it. Apparently, they cannot even contact Verizion (who is their vendor). Do yourself a favor and go to a corporate store.

Do not use this place for computer repairs. After being told…read morethey were not busy and it would only take a couple of days, I waited almost 2 weeks and could not get them to return my calls. The tech was never there when I called and never did return my calls. He either lies to the owner about what was happening or the owner himself is not trustworthy. Because what I was told was absolutely not true. I eventually insisted on taking my PC back after 2 weeks and it was not repaired. Not the way to run a business. If I could give less than 1 start, I would.

From the owner: Connecting Point Computer Center has proudly served North Central Illinois since 1968, providing…read moretrusted technology solutions for businesses and residents. We specialize in Managed IT Services, business IT support, cybersecurity, Microsoft 365, cloud solutions, networking, VoIP phone systems, backup and disaster recovery, and IT consulting. Our experienced technicians also provide expert computer repair, laptop repair, virus removal, data recovery, and technology support. Based in Peru, Illinois, we proudly serve clients throughout the Illinois Valley and surrounding communities with dependable service and personalized support.

Farm (rural) living and high speed Wi-Fi are two things that don't go well together. However,…read moreClearsky has fixed this problem and does it BEST! From coming out to check the property, installation, pricing and everyday service Clearsky is top notch! Rarely do we have issues. And if we do EVERYONE (no matter the provider) is having issue (ie. weather, companies cutting fiber optic cables) We HIGHLY RECOMMEND Clearsky!

I work from home and woke up at 7am to no internet. I've tried rebooting the router several times…read more Finally emailed at 9 this morning. Never heard back so I called. Kayla is out of the office today and I was told to press option 3 to go to the tech department. I do that. It's silent and then I get put back into Kayla's voicemail. It's not 2:35pm 3/2/26 and I've emailed 3 times and I've called 16 times and left 2 voicemails and haven't heard back. You guys going to pay me since I wasn't able to work today? Or how about money off my bill since you guys can't answer your emails or voicemails? Horrible customer service and horrible quality internet. I pay $80 a month for the service to stop working multiple times a month. Avoid this company.

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!

Great Service! Highly recommend! Everyone is super helpful and friendly on the phone. I never…read morehad one problem. I had the service for approximately 2.5 years. Unfortunately, when I relocated they were not in my area. I wish I could take them everywhere. Highly recommend.

just " upgraded " to their fiber optic.... nothing but problems since.... much slower until I…read morediagnosed and fixed problem myself.... the home phone lost its service, they had to come back, and all within two weeks of " upgrading " i live in metamora and have known most of the people who work for this business which is why im not surprised when f ups like this happen, if you lived here, you would realize that this is par for the course. I'd be disappointed if I actually expected anything from these clowns. I anticipate future outages. 1 star because zero isnt an option