While I back up online and offsite due to a complicated failure I was without a complete image of…read morenearly 6TB data back to 1992. Gillware and their team are true professionals. Did an online intake, received a phone call Christmas Eve morning to confirm everything. Great updates and proposal before providing a method of payment. By 30 Dec my replacement drive with 99.999% of the recovered data was in the way back to me. Do know if they needed clean rooms or the level of effort needed or the time required. Just know they took a inop drive and got the data off. Just like an lawyer, dentist, pilot or doctor sometimes you pay for experience and in my opinion it was worth for 30 years worth of files. While I hope to never need their services again, they are the only ones I would trust my digital footprint too. While not inexpensive you are paying for their knowledge and experience. If is was so simple and fast then you could do it yourself or maybe hire the "neighborhood geek" or you could pay the experts to professionally recover your important data. While my choice may not be the best for everyone glad I paid Gillware to do it. However, we will be installing a RAID 5 NAS as part of our new 3-2-1 back up plan.

Take it from a software engineer, you'll wanna read this review before you go with this company…read more You are about to invest hundreds or thousands of dollars in your repair, its worth your time to spend a few minutes reading this review. I have included email quotes from the company in my review too Summary: Gillware is very good at what they do, but they will take as much of your money as possible even if its an easy fix. I ended up paying them over $550 plus $28 shipping for a 20 minute fix, and I didn't get all the files I expected. The good: -They uploaded the recovered files to their website so I could preview the file NAMES (this does not mean you can open / download the files) before purchase, which was very valuable to me. It was nice seeing exactly what files were recovered before I put my money down -They are protective of your data once they recover it: once they ship your recovered data back to you on an external hard drive, they keep a backup on site in case it gets lost in the mail or if you need to access their backup -They are responsive and reasonable to deal with. The website is fast and easy to use The bad: The file previewer is misleading, to say the least: For me, it showed that there were 5155 photos recovered (.jpg, .png, etc.). I was very excited to hear that they recovered that many of my personal photos, but when I got the drive back, there were really only 900 personal photos that I took with my camera which were recovered. The rest of the 5155 quoted photos were SYSTEM RELATED PHOTOS. What this means is they are images that you don't care about, images that came with your software, operating system, or applications, icons, etc. I recommend you don't let the file previewer fool you, and realize that there are a TON of system generated files (which show up as images: .jpg, .png formats) which will be recovered. When I spent my money, I thought I was getting 5155 photos, or about $0.10 per photo which was worth it to me. When I found out that 4000+ of those photos were system generated, this was slightly annoying. The worst part of this is that Gillware did not warn me about this at all before taking my money. They should have cautioned me saying: "hey, even though it says 5155 photos were recovered, most of those are system generated photos / items that you probably don't care about". But they didn't and the website doesn't warn me of this trap either Once Gillware finished recovering my data, I asked them what was wrong with the drive. I was surprised to find out what a simple fix this was for them. All they had to do was move some of the harddrive heads and reinstall the firmware on the harddrive. Here is what they said: "During the evaluation the engineers have determined that the firmware on the drive (the brain on how the drive works) had died and we had essentially replaced/repaired the firmware to ensure that the drive knew was it was doing. From there we had also released the read/write heads that were stuck to ensure that we can read the data off of your drive successfully." "Some cases are easier for our engineers to complete the recovery during the evaluation process rather than sending it back into the lab for further work if the customer decides to proceed. Essentially we are taking a gamble that you will agree to move forward with purchasing your data by working on it ahead of time. This route saves us and customers on wait time." In english, this means that it took them less than 1 hour to recover my data, and the drive didn't even need professional LAB work to be repaired. They charged me $550 plus $28 shipping for the recovery operation. Meaning, I paid them $550 per hour, and they didn't even need to send the drive to the lab. That is RIDICULOUS! They don't need $550 / hour for non-lab work. And I honestly don't even think it took them 1 hour to fix my drive. Most likely 20 minutes, if that I know that $550 is cheap for data recovery, but if its only a 20 minute repair, you would think that they would provide a discount.

You want to get a fair deal just complain to The Department of Agriculture, Trade and Consumer…read moreprotection. They will do something about it . Promise , apparently businesses don't ignore this government department. I got Spectrum to lower my monthly bill .

So far no. Today we're switching phones. Walk in and the store has sign in that didn't let us sign…read morein because we're not already customers. We waited 10 minutes. 3 people there that see us waiting don't say a word and call others up that showed up after us. We speak up and it's as if we just walked in for them. They had absolutely situational awareness. Now there's 2-3 a head of us and it could have been avoided.

This is so long but worth reading if you are thinking about taking your device in for repair…read more In my 23 years of living, I have never before left a review on anything. Good or bad. But I downloaded yelp just for this. My pc was having problems on Sunday afternoon, I looked up where to get it fixed and this 'ifixfast' place showed up nearby. So I called and explained my issues and eventually came in to drop it off. I was very clear with the manager that I had opened my pc up, cleaned it thoroughly, unplugged most of the components and reinstalled them. Essentially telling him that I did what I could and was at a loss for how to proceed. The manager told they would begin diagnosing my pc the following day (Monday), toward the afternoon and would be in contact with me via phone call within the next 3-4 days for an update. I say "thank you very much sir" and leave. After a 56 hour work week as a commercial electrician I am looking forward to the weekend and enjoying my break. (It's Friday now) I still have not received a call from this business with any update. I just figured they forgot! Not a big deal, I'll just call them. Worker on the phone tells me it's not ready and he has no update for me. Confused, I respond with "have you guys done any work on it" worker responds with "I do not have that information." I say, "do you have some kind of time frame for when it would be done" worker says "no sir at this time I do not" I say "okay" and hang up. I then decided to come into the store to follow up on just what exactly was being done to my pc. I ask the worker if my pc is even being looked at and the worker said "yes it has" I ask what has been done so far and he said-and I quote "that is a good question" then looked in the back for 3 seconds and essentially told me exactly what I already knew, that the pc turns off right after an attempt to boot up. He tells me they have unplugged some components and plugged them back in. And that that is the extent of the work that's been done. I told the worker that I already knew that information and at this point I say "well considering you guys have had it for an entire week and can't give me any information can I just pick it up today and go try somewhere else?" Worker gets the manager on the phone and comes back to tell me I would still have to pay $75 out the $150 diagnosis fee. You're kidding right? I ask again if I could get some kind of an idea as to when my pc would be fixed I got zero information. I try to level with the guy by saying "so you are telling me you guys could have my pc for months? Sir I need some kind of time frame." And he still gives me nothing. After some back and forth with the worker (who honestly deserved no hard time because I could tell he's a good guy with a scum bag manager). I eventually just settle and pay $75 for them to do absolutely nothing to my property. That sucked and was enough for me to download yelp and warn everyone from doing the same as me.

I will never use this place again. I needed to replace 2 phone screens and a phone back (iphone15…read morepro maI went in on Saturdays and they replaced one screen. They said they only had one iPhone 15 screen in stock. I had to give a "deposit" for them to order another screen and the back to the phone. Then they told me they wouldn't get the stuff in till Tuesday. I ended up getting my screen fixed in the mall that next day. Even though the mall quoted me 100 dollars less then this location, I held out bc I left a deposit and had them order the back of the phone. When I went in on Tuesday after work the salesman was annoyed that I had already replaced my phone screen. I explained that I couldn't wait the 4 days bc I have young children and was able to fix that right away at the mall. He made me feel bad and said they put a crappy screen on and that I should try to return it lol. Then after I had previously paid the man $520 for one phone screen and the back of the phone he had to order which cover the cost of both per the attached receipt. He charged me $78 dollars for service. Never once was that mentioned before hand and he did the repairs then told me about the additional money. I felt swindled and he was rude. I will never return to this place. Like it was my fault that the I fix iPhones place could get a screen replacement for 4 days LOL shady shady shady

TDS service is at best awful. Not the speeds the speeds that they claim. Tech service is…read morenonexistent. Their billing system is criminal. I turned my equipment in 27 days ago and they insist charging me for the whole month because I was two days into the billing cycle. Do not use this company. I would give them a zero if I could.

Typical TDS Signed up for Fiber and was paying 43.00 a month…read more Bill now went to 92.00 and they say sorry- if u would have called before the first year was up we could lower it but our rules have changed and we can't do anything for you! Criminals

Outstanding service! He even threw in a few things for free! Will definitely visit again!read more

Had a screen installed which failed after 3 months. Paid $260 for it and tipped him $20…read more He didn't give me a receipt and said it would all be in the computer. Took it to his store to be looked at, and indeed the screen was junk. The owner wasn't there and the guy running the place said my information was NOT in the computer. The place stunk like weed and he said what do you expect me to do? I can install a new screen for $250. I told him absolutely not! I also had a $50 screen protector put on another phone and that wasn't in the system either! Stay away from this criminal! He is stealing our money and using garbage components. If I could give him 0 stars I would. What an idiot!!

Subject: Commendation for Outstanding Service - Erick A…read more To the Management Team at Comelec Internet Services, I am writing to express my sincere gratitude for the exceptional service I received this afternoon. Your technician, Erick A., spent the better part of the day at my home upgrading my routers and optimizing my connection. He is an incredibly intelligent and skilled professional. It was clear throughout the process that he takes great pride in his work, and your company is very lucky to have someone of his caliber on your team. Because of the wonderful experience I had with Erick, I will proudly continue to be a loyal Comelec customer. Please ensure that he is recognized for his hard work and expertise. Sincerely, Gary Wittman

A real person actually answered the phone!! We left the area for a while and paused our internet…read moreservice. The company initiated a call a couple times just to check on our status. Upon our return we were having some difficulty connecting to the internet. The rep who answered the phone was very patient and helpful. He was able to quickly troubleshoot the problem...it was a rather simple fix at our end. He stayed on the line until we had connectivity. He offer to send a technician to move our router to improve the connection. Great service and highly recommend Comelec if you are looking for an internet connection in Dubuque.