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    US Water Systems

    2.2 (40 reviews)
    Closed 8:00 am - 8:00 pm

    Services - US Water Systems

    Water purification system cleaning and maintenance

    Water purification system installation

    Water purification system repair

    1 More Service

    Salt delivery

    US Water Systems Photos

    Recommended Reviews - US Water Systems

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    water damage from leaking water softner.

    Poor product quality. I purchased their Flexx HD water softner. water leak after two months! flooring water damage! the customer support was trying to help, but was told by their managers that they would not compensate for the fixing their product quality issue. I was ok to fix the flooring out of my pocket, but I asked them to compensate for having the plumber coming to fix their product quality issue. Stay away from this company!

    I bought a water softener from a big box store no support at all with start up or troubleshooting. I reach out us water and their tech Issac walk me through troubleshooting, he got system working. Consider them if you are in the market for anything water. Thanks Issac I will call when I upgrade after addition.

    Sales consultant was knowledgeable on the surface. So I was excited to order the Fusion NLT and the Bodyguard. Then I started trading emails about details of the system parts, where it's made, as I prefer nothing from China. They gave me a great text book answer of "globally source" but not from China. Then my installer informed me to look into the Fusion NLT valve as it's exactly the same as Canature Valve.... which is made in China!!! I asked if Fusion NLT Valve is made in China or from Canature but no response, I posted on the "water dr" blog no response. I guess I uncover a hidden secret??? Dude be upfront about it as it's disappointing. The worst is the sales service, when I asked for a refund on the parts I prepaid as it hasn't shipped to me yet. It's been dark silence even after I called to confirm of my cancellation. Total disappointment after disappointment. Water Doc needs to fix his own internal pipes? Be upfront, don't spin your US if key parts are not, get your sales team to be responsive. I would have kept the system if I was service correctly.

    RO system installed.  We uninstalled this entire system, shipped it back.  They have the system and my money but refuse to honor the refund!

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    7 years ago

    This company is a joke no customer service at all. $2600.00 part broken won't sent a new one. What a scam. Buyer beware with this company

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    I was double charged. They did not respond to requests to correct the error. I had to process a credit card chargeback.

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    Business owner information

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    Mark T.

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    Ask the Community - US Water Systems

    Review Highlights - US Water Systems

    So what I did was to take out the leaking canister and hooked up the cotton filter to the carbon filter to supply water to the fridge and the faucet.

    Mentioned in 2 reviews

    Read more highlights

    American Aqua Solutions - New clack and new wster heater instslled feb 17,18

    American Aqua Solutions

    (6 reviews)

    Best company recommended by Winthrop Supply & Cooper Water owner who know who can provide top…read moreproducts & servicein the area! Jacob Bills drove from a downtown job to my home & promised he'd be the "water guy" ...his installer arrived next business day & began the process which culminated by father, David, plumber extraordinaire~ who also installed sink & cabinetry & will be doing work in the near future for a guest bathroom. Wonderful to experience neat people! Welcome any time...so very fine & appropriate w/product to match compliments. They transformed bacteria & choliform in well water to become soft & drinkable.

    We experienced a drain line leak that caused damage to our flooring. The company repaired the line…read moreand provided written assurance that the full situation would be taken care of (they confirmed in writing that they will take care of mitigation and floor repairs and confirmed in writing). Three months later, the repairs not done. The flooring has not been restored, parts of our home are still unfinished, and communication has been minimal despite multiple attempts to follow up and now they are refusing to cooperate. What has been most concerning is not the issue itself, but the lack of follow-through after responsibility was acknowledged in writing. This has resulted in an ongoing disruption to our home and a very frustrating experience. If you choose to work with this company, I would strongly recommend documenting everything clearly and confirming responsibility in writing before any work begins.

    Aqua Systems

    Aqua Systems

    (23 reviews)

    I had a whole-house filtration system put in 2023. It broke last week, I called Avon, and they said…read moremy system was out of warranty because it was a 2016 model. It was presented as new to me. Has anyone else had this issue? I have grounds for a consumer fraud claim under Indiana law. I will file a complaint with the Indiana Attorney General's Consumer Protection Division. I will also contact my attorney for misrepresentation and fraud. Franklin Electric assumed all liability when it purchased Aqua Systems.

    My new condo has a whole house water softener. I paid Aqua Systems a monthly maintenance fee to…read moreservice. When first maintenance was due, I received an unexpected form email stating "my package was on the way" the next day. The next day I received a form email stating "delivery of my package could not be completed." When I called Aqua to ask about the emails, Aqua said the emails were notification of a service call that I did not know about, that they thought I'd be home to let them in, that they couldn't park when they arrived unexpectedly, etc. We agreed to reschedule service and Aqua agreed to ask if I'd be home before they came. Weeks went by. When I called the 4th time to reschedule and threatened to cancel the contract, Aqua responded by email they would cancel my contract as they have few customers in my area. I called Aqua to say I had prepaid for maintenance that they did not provide. Aqua agreed to refund 3 months of fees. I would not recommend this company because of poor customer service.

    US Water Systems - waterpurification - Updated May 2026

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