I made an appt with US Pro Nails (eastchase) on May 10thto have the full set acrylic nails done for my bday vacation. I was very pleased with the nails and the nail tech named Theresa.
She advised me to have a follow up soon so I returned on June 7th.
She wasn't available so they gave me another nail tech ( found out later she was newly out of school) in which I don't have a problem with because I believe in getting hands on training. Just tell people. Geesh!!
I showed her my previous nail job and shared how much I loved them, how I wanted the same exact thing on this visit.
I also stated that I would like them a little shorter this time.
She agreed and started working. Several times, I had to point out errors, like for example; not enough coverage on the sides.
She started sharing with me that her solution may have been ( sabotaged) she also stated the solution wasn't mixing with powder therefore it wasn't flowing smoothly enough for her. So I asked her if she wanted to stop and maybe get another solution but she stated no,and continued as she mumbled to herself. After 3 hours she told me to go wash my hands and since I had done this before I knew the next step was for her to put on the final polish. I reviewed with her several things wrong and I asked her to smooth them more because it looked soooo bulky. She did, but it just looked like she could not correct her mistakes so I agreed to stop. Now as I went to wash my hands I passed by the tech named Theresa ( the first technician) and I asked her if it looked right. She looked and kinda gasps, she told me to ask the appointment scheduler to put me on her schedule.
I never went back down for the other tech to finish. My nails looked horrible.
I went to the scheduler to see when I could get in with Teresa but she was going to be busy for a while and I had already spent 3 hours there and I had another appointment somewhere else so I just asked for the next available slot.
Which was Tuesday June 10th after I got off work.
I went in Theresa was ready for me and I sat down to finally finish this. The guy named Scott ( the scheduler) came and told me that I would have to pay for a full set, at this point I was like ....sure.
She had to remove the old acrylic ( I get that) and then start over. So again, I was ok with paying for the job.
Theresa did an amazing job, reflecting, a very skilled professional job.
When it was over I went to pay my bill and there lies the problem.
On top of charging me for another initial set Scott charged me for the removal of the botched job as well.
To me I feel that the business should have competed for the removal and at least a discount for having to start over with a full set instead of it being a follow up.
For One, I don't wear nails due to my profession it's prohibited.
This was originally for a special occasion and I only came back because Theresa impressed me and every time I looked at them I smiled.
Scott proceeded to tell me that if I had wanted a specific technician for specific requests that I should have said something because the other tech had worked on me for three hours and didn't get paid because I didn't pay.
But here's how I see it.
It's a professional establishment. A Nail Spa,NOT a school.
He should have let me know that the tech is in training and let me make a decision accordingly.
I didn't know she was new and newly trained because I'm not a regular customer.
I don't think it was my fault or responsibility to clarify that I needed a basic acrylic manicure. That was the expectation of my visit. And I didn't want to pay for that botched job because he was still going to charge me full price. What ever happened to great customer service?
I'm not happy with the charges and the way he handled me as a new customer so needless to say I won't be returning.
I'm hoping that we get some better qualified Nail Salons in the Eastchase area soon because I love a good Spa Day and great customer service.
Thanks Yelp for this space to vent and warn others. read more